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Balance Coffee Reviews 

397
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Coffee bean selection received in good time, however disappointed that 3 of the 5 bags of beans roasting dates were over 2 months old. Will not be buying from Balance again, will stick with local roas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've tried a lot of specialty coffee over the years, but Balance Coffee is THE ONE. The beans are consistently fresh, smooth, and never have that harsh bitterness you get with a lot of supermarket cof... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffiebranders
  2. ook in
  3. Koffie-apparaat leverancier
  4. Koffiegroothandel
  5. Koffiewinkel
  6. Natuurvoedingswinkel

Geschreven door het bedrijf

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

397 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(397)

114 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great coffee & great communication.

Great coffee & great communication.

There are that many foods now that contain toxic products to increase profit & sales.
Balance coffee is the real price for great tasting non-toxic coffee.

20 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

Thank you so much for your kind words, Graham! We’re really pleased you’re enjoying the taste and quality of our coffee. Cheers! ☕️

Beoordeeld met 5 van de 5 sterren

Smooth and tasty

I had some of the coffee I purchased from you. It was very smooth and tasty. I’m also really pleased with the benefits over the mass produced coffee I have had previously, thank you.

1 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

Thanks so much for your lovely review, Andrew! We’re really pleased to hear you enjoyed the coffee and are noticing the benefits. It’s great to know it’s making a difference for you.

Cheers to more coffee ☕️

Beoordeeld met 5 van de 5 sterren

Great tasting fresh coffee

Great tasting fresh coffee, tried a few different brands but this is by far the best freshest tasting coffee and on top of that is one of the healthiest options you can choose

15 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

Thank you, Michael! We’re so glad you’re enjoying the freshness and flavour of our coffee ☺️ Cheers!

Beoordeeld met 3 van de 5 sterren

An odd setup

An odd setup. New to Balance, I Ordered a single origin bundle, thinking of it as a taster pack to find a coffee I like.

I thought it was successful, found two I did like, one I didn’t. Only to find out I cannot purchase these individually.

Received Mixed messages from the team at Balance on whether coffee can be swapped out. Ultimately wasn’t possible. Loved the coffee, but frustrated to not be able to purchase again.

If Balance spent less time on marketing claims about toxicity etc and more time (and opportunity) for their great coffee to do the talking, I’m sure they’d be one of the best in the uk!

15 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

We’re really sorry for the confusion and frustration, Mike! This was an internal misunderstanding, which we’ve now fixed. We’d be happy to assist you again and make this right and will send you an email to fix this.

Thank you for your patience and for giving our coffee a try!

Beoordeeld met 5 van de 5 sterren

I love Balance coffee

I love Balance coffee, it’s revolutionized my coffee drinking. Particularly since hitting the peri-menopause! Coffee used to make me jittery and anxious - now it makes me sharp and energized.
And - it tastes so much better in my new cup (a free gift as part of my subscription), I can’t explain it, perhaps less milk, but it’s incredible - thank you!

14 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

Thank you for your wonderful feedback, Kate! We’re so happy to hear Balance Coffee is hitting the mark for you and that you’re enjoying your new cup too ☺️

Beoordeeld met 5 van de 5 sterren

SO SMOOTH!

I bought a filter coffee machine for my partner as a Christmas present as he is an avid coffee drinker! I’m not…so I simply google reviewed a lot of different brands for ground coffee. I liked the thought of how clean Balance was, so gave it a go…and it’s amazing!
Even me (the tea drinker of the house), absolutely love the coffee! It’s SO smooth & tastes are subtle, but lovely. We will definitely be ordering from you again…
So, thank you ☺️

5 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

Thank you so much for your lovely feedback, Demi! We’re thrilled to hear you both enjoyed the coffee, and we can’t wait to have you order from us again ☺️

Beoordeeld met 1 van de 5 sterren

Dishonest practice, average coffee with premium price

They shipped coffee when there was no subscription in my account. Allegedly, due to a "system upgrade" the subscription was hidden from my account. I must have tried to pause it after receiving last order and thought I already cancelled it. It took me sometime but I am sure it's their trick to sell more coffee because most people will just accept an unwanted delivery (and pay for it).

But, I couldn't take it because I had enough coffee in stock (and I care about bean freshness). But they didn't make the return any easier:
- The first asked to refuse the delivery, but RoyalMail just left the box and left.
- Then they asked me to go to the post office, pay for the return and ship. Why would I pay for the return?
- When I asked to give me a return postage, they simply stopped responding to my email.

So you are warned, if you have the card details saved, remove it now.

How is the coffee?
It's nothing special, your local coffee roaster most likely have coffee of same taste and quality. Just buy local and help your community.

If this coffee were that much better Balance coffee wouldn't have to try to trick people into accepting an extra delivery like this.

14 oktober 2025
Review zonder uitnodiging
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Antwoord van Balance Coffee

We’re truly sorry for the frustration and inconvenience this has caused. This is certainly not the experience we want our customers to have, and we want to make this right.

Could you please reach out to us again via email at orders@balancecoffee.co.uk? We truly hope to resolve this issue, clarify what happened, and assist with the return. Your patience is greatly appreciated, and we’re committed to helping you get this sorted.

Thank you for bringing this to our attention.

Beoordeeld met 1 van de 5 sterren

Be careful with this company

Be careful with this company, they are doing something dodgy with a credit cards. They are charging online purchase as cash so the bank is applying interest on every purchase.
Talked to their support but they solved nothing.
Will be cancelling subscription.

13 januari 2026
Review zonder uitnodiging
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Antwoord van Balance Coffee

We’re really sorry for the frustration this has caused. As mentioned in our email, we are now flagging this issue with Lloyds to get a better understanding of the charges. We truly appreciate your patience and hope to clarify and resolve this as soon as possible.

Please know that this issue is caused by Lloyds Bank and is not a common occurrence on our side. 🙏🏻

Beoordeeld met 5 van de 5 sterren

Best coffee I’ve ever had.

I love coffee but unfortunately over the years I’ve had stomach problems when ever I drank coffee. I saw the Balance Coffee advert on instagram and checked out the website. James explains that their coffee is 100% organic and mold free. So I decided to try some and it fantastic. The best coffee I’ve ever had and no stomach issues. They did a Christmas coffee which is amazing.
I won’t buy or use any other coffee now.

19 december 2025
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Antwoord van Balance Coffee

That’s amazing to hear, Archer! Thanks for your support! Enjoy every cup ☕️✨

Beoordeeld met 4 van de 5 sterren

Good Coffee

Good Coffee Beans to Enjoy

21 november 2025
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Antwoord van Balance Coffee

Thanks for the kind feedback, Subana!

I’m glad you’re enjoying the beans. We focus on clean sourcing and careful roasting so you get a smooth cup every time. Cheers!

Beoordeeld met 5 van de 5 sterren

Absolutely love the latest delivery…

Absolutely love the latest delivery from Balance Coffee, the Christmas special is wonderful. As always, excellent service, I cannot recommend these guys enough!

2 december 2025
Review zonder uitnodiging
Logo Balance Coffee

Antwoord van Balance Coffee

Thank you for the lovely review.

I’m glad you’re enjoying the Christmas special and your latest delivery. It’s great to hear the service hit the mark as well.

Your support means a lot to the whole team, David!

Beoordeeld met 5 van de 5 sterren

The best…

I have tried many different coffee’s over the last few years . And they have been ok. But I wanted something better , cleaner and eco friendly
And with Balance that’s what you get
Great tasting coffee and you know the story from bean to cup.
I am drinking the halcyon decaf at the moment. It beautiful mild and creamy
I have even bought for family and friends to try. Fantastic coffee.
Great company, nothing too much trouble. So glad I did my research.
And only balance in my future.
Love it, love it ,
Christine, Doncaster

8 december 2025
Review zonder uitnodiging
Logo Balance Coffee

Antwoord van Balance Coffee

Thank you, Christine!

It’s great to hear you’re enjoying Halcyon Decaf. Thanks for sharing with family and friends. Your support means a lot to us. 🙏🏻

Beoordeeld met 5 van de 5 sterren

Delighted with my order

Delighted with my order. Bought the coffee starter pack for my son who loves his coffee. Order arrived promptly, beans freshly roasted and packaged beautifully. My husband has now ordered some for our son in law for Xmas 🎅 definitely recommend

3 december 2025
Review zonder uitnodiging
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Antwoord van Balance Coffee

Thank you for the lovely review, Kate!

I’m glad the starter pack went down well and arrived fresh and on time. It’s great to hear it’s now becoming a family favorite. Thanks for the recommendation. We hope your son in law enjoys it too! ☕️

Beoordeeld met 5 van de 5 sterren

Great coffee, good personal service if needed.

A great company to work with instant reply with great after service. And great coffee.

26 november 2025
Review zonder uitnodiging
Logo Balance Coffee

Antwoord van Balance Coffee

Thank you, Mark! We are glad you enjoyed our coffee and found our service helpful. We appreciate your support.

Beoordeeld met 5 van de 5 sterren

Really helpful customer service

Really helpful customer service - can actually email a real human being! And great coffee. Thanks for all the help.

25 november 2025
Review zonder uitnodiging
Logo Balance Coffee

Antwoord van Balance Coffee

Thank you for your kind words. We’re glad our team could help and that you enjoy the coffee. We appreciate your support, Harrison! 🙏🏻

Beoordeeld met 5 van de 5 sterren

Wonderful coffee

Wonderful coffee. We've been drinking Balance for almost a year now (we have subscription for every 21 day), so I can confidently say it truly does improve our well-being. I can drink as much as I want throughout the day (even before bed) and never have that feeling of a stone in my stomach or that overstimulation where it feels like my body is shaking. And if you set up your coffee machine correctly, you can really taste the nutty and chocolate flavors. I also want to highlight the excellent Customer Support team, who will help you and answer all your questions.

25 november 2025
Review zonder uitnodiging
Logo Balance Coffee

Antwoord van Balance Coffee

Thank you for sharing this, Elina! We’re thrilled to hear Balance Coffee fits so well into your routine and supports your well-being. Your continued support means a lot 🥹

Beoordeeld met 5 van de 5 sterren

I am happy with excellent service and…

I am happy with excellent service and response with my emails very quickly.

22 november 2025
Review zonder uitnodiging
Logo Balance Coffee

Antwoord van Balance Coffee

Thank you for your feedback, Karen! We’re glad our service and quick responses have met your expectations. Cheers to more coffee! ☕️

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