Bank of Georgia Reviews 

Die traurige Bank ist zu dämlich einen internationalen übersetzten Schweizerpass zu lesen ..
Sie behaupten das die Lesezeile nicht zum Pass gehört...man das english von einem Notar ins english übersetzen lassen und,der Manager verteidigt die Angestellte sind beide gleich Dumm

Very disappointing experience with Bank of Georgia

I have lived in Georgia for almost five years, and unfortunately, I have had repeated problems with Bank of Georgia.

Recently, I received a transfer in USD. With another Georgian bank, similar transfers were credited in USD, but Bank of Georgia converted mine into GEL using a very unfavorable exchange rate. I lost around $200 on this transaction. When I contacted support, they refused to help and told me to deal with my bank in Kyrgyzstan. I was not even asking them to refund the money to me — I simply asked them to reverse the transaction and send the money back. They refused to do that as well.

This is not an isolated case. I have also had domestic transfers within Georgia get stuck for long periods, and cancellations sometimes took far too long. Their exchange rates are often unfavorable, and international transactions can be particularly bad.

I am also a SOLO X customer and pay 35 GEL per month for the premium service, but honestly, I see no meaningful difference in the support I receive when there is a real problem.

Very poor customer service, very little accountability, and a frustrating attitude of “these are our rules.” I am seriously considering leaving Bank of Georgia and would not recommend it based on my experience.

Private bankers behave like their are investigators and rude, Bank freezers your money after any complaint.

BOG scammed me, I kept quite a lot of money on their account since times when I was working in Georgia and received salary in their bank, when I decided to transfer a part of money to another bank they rejected the transaction and kept 300 euro for their great service of doing nothing.
Their support is completely useless - in chat they always waste time waiting for disconnect by timeout, tried to write a mail to their official support mail and they answered they can't recognize my mail (registered on their internet bank site) and can't answer.
Stay away of this scam org!

I opened a personal bank account soon after arriving in Tbilisi. The experience with the personal bankers was unprofessional. Unlike the greeters at the bank entrance who were pleasant & helpful, the bankers were apathetic and seemed to want to be anywhere else but at the bank. We asked for a joint account with both our names on it. Instead, she opened 2 separate accounts. Once we got home, we realized we had an extra account we didn’t need. We returned a day or two later to cancel the unnecessary extra account & that’s when we were told it doesn’t offer joint accounts for foreigners. And, of course, we had to pay a fee. Since that experience, the use of the account, international online transfers & payments have been simple and accurate.

I made a huge mistake and went back to open a business account. I cannot list every horrible thing I’ve encountered trying to confirm a payment gateway so I can begin collecting revenue for my business but I opened the account on 10 June and today is 30 July and I still can’t collect money from my customers. I have been ignored by all managers except one, customer service barely exists, I received no explanation from anyone on which is the best terminal to use for my business, the terminal I finally received was old, dirty, and came with no instructions and when I emailed the managers involved in my account, I was promised a new, up-to-date terminal. Instead, I have another promise that someone will call me today. I could never trust this company to fix any issue, I or my customers, might have. When I find a branch today that can cancel my business account, I fear what it is going to cost me to free myself from this terrible bank.

Any bank in Georgia for expats useless, with any documents, permanent residence - anyway its useless

BOG and SOLO Not a trust worthy financial institution. I made wire to my daughter's account. They receive the money but do not post it to my daughter's account. I provide all paper work and prove of legal nature of the funds. All process was difficult, they was promising one way and change it several times. Contract has crucial amount of mistakes, Birthday was wrong, adress, Tax number, we correct in total 9 pages!!! They threaten us to close account if we wire money to US and etc. For now they got our wire and freeze it on their account. I WOUD NOT trust your money to these guys.
Update:
Wire was posted with 7 days delay

I had an extremely frustrating experience with this bank. A simple international transfer turned into a complete nightmare. The bank rejected the transaction without any clear explanation, and getting information from support was almost impossible.

Customer service was slow, unhelpful, and kept giving generic answers instead of actually investigating the issue. At the same time, my money was stuck somewhere in the system while nobody could explain where it was or how long it would take to resolve the situation.

For a modern bank handling international clients and transfers, this level of transparency and support is completely unacceptable. Waiting weeks for answers about your own money is simply ridiculous.

Overall, the experience feels unreliable and stressful. If you need a bank that handles international payments properly and communicates clearly with customers, I strongly recommend looking elsewhere.

Account blocked without explanation, false claims of attempted contact, zero resolution.
My account was blocked immediately after I changed my address and password through iBank — exactly as support instructed me to do. No clear reason was given beyond vague “security reasons.”
To unblock, the bank required a phone verification call. They claimed to have called me multiple times, but my carrier confirmed zero incoming calls during that period. I waited over 2 hours across multiple chat sessions, received repeated promises of a callback “within 15 minutes” — none of which were kept.
Support agents were evasive, unable to explain why the account was blocked, and offered no alternative verification method. The chat was simply closed with “we’ll contact you.”
To make matters worse, this is not the first time the bank has failed me — previously, funds were withdrawn from my account without 3DS verification, and the bank did nothing to investigate or return the money.
Blocking a customer’s funds over a routine profile update while being unable to perform a basic callback call is unacceptable. I strongly advise against trusting this bank with your money.

I used it to get my crypto to my bank account by p2p but I got blocked.

Not recommended for nomads.
Been a client for years, and several times been asked to go to the branch to do stuff I'm supposed to do online (closing deposits, updating personal documents…).
They told me their support is limited if I’m not part of their premium service “SOLO”. So I went for it.
They said they can update personal documents online through this service, but not for my nationality.
Not the first time experiencing racism in Georgia.
Not to mention that these bankers take longer to reply than the chat support and use emojis like teenagers.

Used to recommend this bank, but later realized there are way better and more serious options out there.

The managers online are not helpful at all. Don't want to think. The best choice for the is to answer - I don't have any options for you.

Horrible service, no real support for startups despite the claims.

The best bank in Georgia, not only... I am customer since 2005 and never had any issues... ATMs are everywhere, support is fast and very helpful. Once i had push notifications issues, they were communicating with me during 3 days,and finally issue was solved.
Best mobile banking i have ever seen. (I have 4 foreign bank apps as well, but all are disaster)
You can do anything from mobile bank without visiting the Branch.

Bank of Georgia is not perfect — but they’re doing a great job here! 🇬🇪
Their support team is responsive and always ready to help.
The mobile app is really well-designed and easy to use!

Unfortunately, instant transfers between different banks aren't available in Georgia yet.
But Bank of Georgia is accessible almost everywhere across the country, so I feel like opening an account with BOG was the right decision.

Stupid bank. Talking to you as if they were investigators, when I ask them, under what law am I obliged to share very personal details, they just ignore. Acting like they are beyond laws. Completely Unrecommended!

I don't actually know why people are hating on them, they are clearly better than most of the banks

Disgusting bank which use just one service window for service all foreign citizens. I hate it twice. I can not have my salary because I was born not in properly place.

Мы подключили номер телефона у сотового оператора и нам стали звонить сотрудники банка Грузии с требованием вернуть долг какой то неизвестной нам Мананы. Они сказали нам посетить отделение банка, мы его посетили, оттуда нас отправили обратно к операторам колл-центра, которые в свою очень снова отправляют нас в отделение банка. Сотрудники банка Грузии плохо воспитаны, постоянно перебивают, не слушают, плохо проф. подготовлены, им похоже вообще плевать на клиентов и даже на свой банк. Какой то цирк и клоуны :) С ними что то решить просто нереально.

Opening an account is fairly easy. However, the service personal only tells you part of the deals.
Then, I was suppose to get the card the following day - it was not there. I got a no-name card instead (which they could have given me the day before).
I also was suppose to get the the internet details - but they forgot. When I went back the following day - the system was down.
They were not able to give me the international customer support number - I had to go on the website.
When you need additional information, it is basically not possible.
I was in a chat for 1 hour - with 3 different people because they kicked me out when they did not know the answer. By those 3 people, I got 2-3 different information. The last changed ... so I am not sure, if it is a third variant or not. They cannot give you anything in writing (the chat disappears after they close it).
Calling them is also not possible. It is a mess.

I am only a customer for 2 days and I am already *****. I am worried to use this bank.