banter.com Reviews 

I am extremely disappointed with my experience at Banter and will not be purchasing jewelry from them again.

I had my tragus pierced there and purchased two gold body jewelry earrings, each costing around $160. At the time of purchase, a separate warranty was automatically added to my bill for EACH earring at an additional cost. No one asked whether I wanted the warranties, and they were presented in a way that made me believe they were required. I later learned that they were completely optional.

Unfortunately, I ended up needing both warranties almost immediately because BOTH pieces of jewelry had problems within just a few months.

The first was a gold hoop that broke. I had to drive back to the store, where they sent it out for repair. I was later notified that it could not be repaired, so I had to make another trip to the store to get a replacement.

A few days later, I tried to remove the second earring, which had a threaded back. Neither my husband nor I could get it off. I drove back to Banter, and after multiple attempts by two different employees, they ultimately had to CUT the jewelry off to remove it.

I was told I could choose a replacement, but when I selected a less expensive earring, I was told I couldn't get it because the replacement had to cost the same as or more than my original purchase. If it cost more, I would have to pay the difference. So apparently I could spend more money, but I couldn't choose something less expensive that I actually liked.

At that point, I asked for the same type of hoop I had just received as a replacement for my first broken earring two days earlier. They didn't have it in stock. I then had to drive to a SECOND Banter location, about 30 minutes away, just to get my replacement. I ultimately had to pay additional money for that one as well.

And to top it all off, they tried to sell me ANOTHER warranty. I was told the warranty I had already paid for was no longer valid because it had been used when the original jewelry failed. So I paid extra for two warranties on two pieces of expensive jewelry, BOTH pieces failed within a few months, and now I would have to pay again if I wanted the replacement jewelry covered.

At this point, I'm actually nervous to remove either of the hoops I'm wearing because I'm afraid they will break. Each original piece cost around $160, so we're talking about roughly $300 worth of jewelry that didn't even make it through a year.

For what Banter charges, I expected much better quality, a much better warranty experience, and far less hassle. Instead, BOTH pieces of jewelry failed within months, I made multiple trips to multiple stores, one piece had to be sent out for repair and ultimately replaced, the other literally had to be cut off my ear, I paid additional money for a replacement, and then I was asked to purchase yet another warranty.

Expensive jewelry should not be this disposable. What a total disappointment. I would not recommend Banter, and I will not be purchasing from them again.

Denise was very friendly and helpful with a lot of patience with my pickiness! I got a great price on my chain and cross pendant!

I would never recommend taking your child to get their ear pierced here at banter in monroeville mall,Customer service very poor as this is a serious change for my daughter so I was indecisive on what earrings i wanted to switch too I was gonna just order her some rather then be rushed to pick them out then due to the lady wanting to get back to eating her food! She was very rude talked about how I was taking to long to her co worker right in front of me and my child had my daughter wasn’t so excited I would have not even got it done there! I’d rather get a piercing gun and do it at home how that interaction was horrible!

Scam site. Takes your money with no inventory then holds it hostage. Will never purchase from this company or its sister companies zales or piercing pagoda unless you want to be ripped off

Purchased a chain as I received a gift with one that was too small, When i went to unclasp it the clasp actually broke off. I purchased the extended warranty and went to replace it ( Should be under general warranty 5 days later) and was told that i had to return and wait for a refund and purchase again. Went on line to the customer service who stated that i should have no issues with an replacement under normal warranty. They made an appoinment for what should have been an exchange ( said ear piercing) and when i went to the location they gave me the same issue. I have been a long time customer for years and will never go back. I have purchased what i now consider to be a piece of Garbage and will now go purchase a new chain from a small jeweler instead.

Banter by Piercing pagoda, ! I purchased from them many times!! in store and online!!! and I’ve never had any issues!!! recently, I purchased a pair of earrings for my daughter and bought the warranty.and a stone happened to fall out of the earrings and when I called the store, they said they would definitely replace them, the warranty covered it, come in whenever and they’ll take care of it. The guy I talk to his name was Brandon. I came in today, they I know issues replacing the earrings BUTTTTT I was told that I had to pay another $15 to extend the warranty for another year, like are you kidding me? I paid for a warrant Already!!. The product did not hold up l, now that you’ve replaced the product, There should still be a warranty on it. Why did the warranty cancel out?? just because I returned a damaged product????? that was the whole point of the warranty to replace it and also to give me continued protection and now I have to pay again for continued protection??? I did though, because my husband is the sucker!! I also thought it was ridiculous that no one could help me online so I didn’t have to travel 35 minutes to the store with three children, but I can respect that you guys aren’t customer friendly and that I needed to do the work all by myself even though I had pictures and evidence and receipts, but my main concern here is why I had to pay $15 to continue the warranty?? again after all the purchases I made in your store which I understand you don’t give a care about but I do as a customer!!! and now from here on out, you put a bad taste in my mouth and I don’t feel like shopping at your store again, and will be returning used merchandise that was supposed to be gifts! Curious why you want to lose a customer after a customer after a customer? I understand one doesn’t make a difference right away, but I’m assuming as time goes bye and I tell one person who tells 10 people and I post on my social media account which has over 6000 followers hopefully it may make a difference but that’s just weird crazy policy and I’m assuming that you didn’t explain that when I purchased the warranty and you didn’t explain that when I called about the warranty because you guys know that it’s ridiculous because you had many options to explain that part and you didn’t, you can tell me that I should’ve read some fine print but I don’t care about that you explained everything else. Why would you leave that part out? I know why because it’s ridiculous.