Having ordered 6 x tins of epoxy floor paint and not receiving confirmation of my order I contacted customer services. Advised that they had no trace of my order and to send my order number, well if... Toon meer
Bedrijf heeft geantwoord
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I saw the advert on social media, Based on the video adverts I ordered what I believed to be enough to cover 70sq,m at a cost of £242. Sadly, they're not able to ship that kind of volume to t... Toon meer
Bedrijf heeft geantwoord
Told product delivered. Nothing arrived. emailed them to say not received anything. 24hrs later still No response at all, not even an automated email. Since placing review company now contacted me to... Toon meer
Bedrijf heeft geantwoord
My order has just arrived today, and I couldn’t believe how small the pots were. I’ve not opened them yet but the instructions say that I’ve got to mix the two components together. I’ve only got one.... Toon meer
Bedrijf heeft geantwoord
1,6
Zeer slecht
156 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ordered a large amount and received a…
Ordered a large amount and received a very small pot and had to go through bank for refund as thay declined my request to return to them AVOID
7 april 2026
Review zonder uitnodiging
My order has just arrived today
My order has just arrived today, and I couldn’t believe how small the pots were. I’ve not opened them yet but the instructions say that I’ve got to mix the two components together. I’ve only got one. The writing is so small that I can’t read most of it. My room is 3ftx8ft, there is no way this is going to cover. I cannot read the instructions on the pots, so it would be helpful to have script with larger writing. When I ordered these the instructions said that one pot would cover the size I needed, but I ordered two to give me better coverage. I can’t return it because it is going to cost me more money to do this and I feel I’ve already spent enough. I would like any help you can give me to rectify this.
15 april 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer,
We are so sorry to hear you’re not happy with your order — the size, missing component, and tiny text must have made this really frustrating for you, and we totally get how disappointing that is.
We really appreciate you telling us about these issues. Please don’t worry, we will take full responsibility for this.
Please send your details to our customer service email address: service@barak3.com.
Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Having ordered 6 x tins of epoxy floor…
Having ordered 6 x tins of epoxy floor paint and not receiving confirmation of my order I contacted customer services. Advised that they had no trace of my order and to send my order number, well if I had one I would have!! Then on checking my bank found £95 pending payment yesterday and later the money was taken from my card. So I’ve paid but no goods, I have requested more than once for details but so far nothing. If they read the emails it doesn’t take a mathematician to see I have paid for my goods but no confirmation of my order. Be aware as this company sent into liquidation in 2024!!!
7 april 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear customer,
We are very sorry for the trouble and anxiety caused by your order.
Please also check if your order confirmation email is in your spam or junk folder, as we send a confirmation email for every order.
Please contact us to get your shipping information.We will immediately verify your order and follow up on your delivery personally.
Please send your details to our customer service email address: service@barak3.com.
Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
We sincerely apologize for this bad experience and will solve this problem properly for you.
Best regards,
It’s a scam you don’t get what you…
It’s a scam you don’t get what you ordered keep well away from this company
4 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Brought 3 tubs of floor epoxy resin…
Brought 3 tubs of floor epoxy resin said was going to cover 8-12m2 and the 3 tubs I received were a different brand altogether and the tubs say they cover 1.6-1.8kg of solution to 1m2. Each pot is 500g!! We were miss sold this product, ripped off as I do not have enough of this product to carry out the work needed. Also why is it not the Louis Forest product that I ordered?
9 april 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@barak3.com . We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
Don't buy anything, 3 tubs of paint wouldn't do a doll house
Company needs to put exact details on products,
7 april 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@barak3.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Told product delivered
Told product delivered. Nothing arrived. emailed them to say not received anything. 24hrs later still No response at all, not even an automated email. Since placing review company now contacted me to say shipment may take 2 weeks which is very different to their notification that my shipment had been delivered! DO NOT BUY FROM THIS COMPANY
25 maart 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@barak3.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Falsely advertised as a tub covers 5.5…
Falsely advertised as a tub covers 5.5 sqm the large tubs I order arrived around 3/4 full. This is nothing more than black paint. This is the large tubs as they advertise. You'd need 10 tubs to cover the area barak advertise one tub covers. Avoid total scammers
Update these want you to close refund request through PayPal so they can ignore you afterwards. Do not do this as PayPal will not re open the case and barak3 won't refund you. Typical lies do not believe the the reply to this post they are liars and scammers
21 maart 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@barak3.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
You buy 3 and get 1 free but I didn't…
I havent used it yet but happy with the price.
6 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
PLEASE DO NOT BUY FROM THIS SITE ,a…
PLEASE DO NOT BUY FROM THIS SITE ,a total SCAM ..I ordered a fire extinguisher gun for use with canister foam I have received a child's water pistol which also does not work even as a toy 😳 🤔
17 maart 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@barak3.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Do not order from these their products…
Do not order from these their products do not match the adverts or invoices and when you raise the issue they're reluctant to do anything and certainly do not comply with their own refund policy.
Been 2 months
Update- thanks for requesting I email you as per my review I’ve been in talks with your support team since 3rd February
23 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@barak3.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I Got a bit confused at first
I Got a bit confused at first, but the sorted me out in the end , thank you lots &lots
16 maart 2026
Review zonder uitnodiging
absolute scam....avoid
absolute scam....
cheap plastic, flimsy child's toy
16 maart 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
They sent me a completely different…
They sent me a completely different item. When I complained I was told if I didn't want it I should gift it to someone else.
6 maart 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear customer, we sincerely apologize that you received a completely wrong item and were given an unacceptable response from our team. We fully understand how upsetting this is.
Please send your details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
What a farce company I bought their…
What a farce company I bought their waterproof polyurethane coating buy 3 get 1 free paid £71 and after one week received a notice saying that they were too heavy to send together. When I eventually received they are no bigger than a jar of jam and no heavier . It is disgusting saying one bucket does nine square metres you’ll be lucky if all four does four square metres. Don’t buy, as a waste of money and very misleading
4 maart 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Worst online purchasing experience
Product delivered was nowhere close to product ordered. Terrible customer service and to date no refund for unusable product. probably the worst experience I have ever had with online buying. Do not use this company!!!!!
27 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@barak3.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Got screwed by this Vendor. Avoid.
On January 28th, I ordered temperature adjusted, with the click of a button, heated socks with batteries from this vendor for £22.98 but instead, on February 6th, I got, in the post, heated socks, with no buttons, that you plug directly into the mains supply, and which I know for a fact are useless, and no batteries.
Their advertisement clearly showed 1) a battery for each sock and 2) adjustable temperature via a button on the top of each sock.
I got neither. Just socks that plug into the mains. I have that type of socks already and know for a fact that that type of sock is useless for warming feet for long.
I complained to both the vendor and PayPal. Vendor emailed me back to offer me a partial refund (about €12 out of €22.98), provided I closed my PayPal complaint. I refused. Vendor then offered me a full refund, provided I closed my PayPal complaint. I refused.
Then PayPal put in place a process, sometime after February 13th, without my agreement, where I could get a refund, provided I physically return the item back to China. I had already thrown away the external packaging that presumably had the shipping information when I first got the items. I had and have no intention of going through the expense and trouble of shipping them back to them anyway. I never requested PayPal or Barak3 to put in place that process.
After PayPal put in place this process, I couldn’t directly update PayPal any more on the vendor’s email interactions with me. Essentially, the final judge on the question of refund became Barak3, not PayPal.
At this point, PayPal had already essentially decided against me, despite initially claiming when I first filed a complaint about Barak3’s delivery with them on February 6th, that a final decision would not come until February 27th, not February 24th when the return item window timeline officially closed.
I got screwed. Avoid this vendor, Barak3. Order battery powered adjustable heated socks on Amazon instead. You’ll get more protection. Chinese vendors do not give a damn about the consumer rights of overseas folks.
UPDATE:
Barak3 replied below and asked me to write back because they want to make amends. I did so using the email address they gave me. I immediately got an error message back.
“Sorry, we were unable to deliver your message to the following address……”
They have apparently blocked my email, despite inviting me to email them back.
UPDATE 2:
Barak3 has issued me a full refund via PayPal
28 januari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I've has ZERO interaction with this company
I've has ZERO interaction with this company; ZERO communication: have bought NOTHING from them, yet on my bank statement I was charged over £50 from them.
BEWARE> BEWARE> BEWARE>
20 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration about the unauthorized charge appearing on your bank statement without any order or communication from our side.
Please send your order details and payment information to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends; thank you very much.
Avoid at all costs
Absolute joke of a company - as per other reviews, i ordered aersol clear sealant to seal wall - received a small tube of liquid gel. Contacted company to try to sort - after much to-ing & fro-ing a full refund was agreed. 3 weeks later still waiting & all emails are being ignored! Avoid at all costs - DO NOT RECOMMEND!
4 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration about receiving the wrong item, the agreed full refund not being processed, and your emails being ignored.
Please send your order details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends; thank you very much.
Ordered a sealant spray for a shed roof…
Ordered a sealant spray for a shed roof and a 100ml bottle of cream arrived. After numerous emails with their customer service, I resorted to raising a claim with Paypal where they suggested returning the item before I get a refund. The return was around £10 and the item was £17 so it wasnt worth the effort. Feel let down by the company, who will no doubtedly reply with we are sorry for your inconvencience. This appears to be their default response to everything. Paypal also let me down by not protecting their customers from a fraudulent company. Shame on you Barak3. Steer clear
19 februari 2026
Review zonder uitnodiging
Antwoord van Barak3
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration about receiving the completely wrong item, the high return cost, and the unhelpful support you received.
Please send your order details to our customer service email address: service@barak3.com . Our professional customer service team will provide you with the best solution within 24 hours.
Please give us a chance to make amends; thank you very much.
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