Barewillow Reviews 204

I've been tracking my order but cannot find anything not until MARY ROSE of customer service helped me! I have them now! thank you so much Mary!!

I BOUGHT 2+1 TUBES of this cream and after one month I received another 2 tubes
under an unknown repeat subscription. I contacted the seller and i offer to send the 2 tubes
as RETURN/REFUND....WITH SHIPPING COST PAID BY ME BUT...THEY REFUSED.
I made a search about this product online and I have found that I am not the only one
trapped in their secret subscription practices.
Also the same item is sold in EBAY for $11 and not $35 as advertised elsewhere.
After 50-60 days of use i never realized any difference....all symptoms contnue as before.
DO NOT BUY....FRAUDULENT PRACTISES UPON ORDERING..
If you don't experience the improvements you were anticipating, or if you're not amazed by the
newfound comfort, then at any time within 180 days of receiving the product let us know and
we'll refund every single penny of your investment. No questions asked. !!! LIARSS- BULSHIT

I canceled my subscription and it went really well. Therese was really helpful and kind.

I received prompt answers and was helped quickly.
The person who help me her name is Pamela, she was very helpful and courteous.

I dealt with Rhys, in customer service, and they handled my concern immediately and responded with my options. I am very impressed with their customer service.

Great tech-support. Mary Rose handled my need efficiently and was courteous and helpful. Many thanks.

The date below is probably not exact. But close.

I want to thank Rose Williams for handling my situation in such a professional manner. She made my life so much easier because I'm already facing life situations and I just want to thank her for taking care of my problem. We need more people like her !!! Thank you so very much !

Every Company should have a Rose Williams in customer service. When it became clear I might have a delivery issue, since we were on vacation AND live in a rural, mountainous community, Rose made sure my order was delivered as promised and kept me informed by email every step of the way. She was patient, friendly and did what she said she would do. And because of her (and a good product) you have a repeat customer. Thank You, Rose!

My review is that i forgot to write my Address but Rose Williams remind me through mail to fill up my Address. Thanks alot Rose William

Under no circumstances should you order from this company. They deceptively lock you into a subscription service when you think you are making a one-time purchase, and then they refuse to let you cancel it. And their CaspaCare cream is not a very good product anyway. I can’t tell that it is helpful at all. Buy a capsaicin cream in a store and ignore the Bare Willow trap.

Rhys was courteous and helpful in canceling the subscription and confirming no further charges. I appreciated his assistance, though I was disappointed to receive only a partial refund for an order I had not intended to continue.

I would like to commend Mary Rose for her expertise and being quick to answer my emails although being no fault of her own, the first consignment I ordered 06 Jan 2026 Barewillow for -£45.94 took around 50 days to arrive in Gibraltar. I then made a 2nd Consignment Shopbarewillow.com for -£40.11 on 2nd March 2026 and its been about 40 days and still hasn't arrived to which I have no more Capsacare cream for continuity of treatment, Please help

This is a scam!! Once they get your info , they continue to send you more tubes & bill your paypall account!Beware of unauthorized deliveries & charging your pay pall account.
I intensely dislike this company!
They constantly send me products I have NOT ordered & charge my pay pal account!
What a scam .
I have contacted their company asking to please discontinue sending me products I have not ordered. And I have yet to receive any refund!

The product works, but their subscription practices are deceptive and their customer service is non-existent. I have made 6+ documented attempts to cancel my auto-subscription — via email, website contact form, Facebook comments, and direct replies to shipping notifications — with zero confirmation or response. I have 3 orders on file (#66715, #78457, #86560). I have now sent a formal written demand and will be filing FTC and Wyoming AG complaints if not resolved within 48 hours. Do not subscribe to this product unless you are prepared to fight to cancel it.

Same thing here…. Ordered a one time buy and was charged the next month. I have emailed 2 or 3 times asking to be removed from subscription and refunded and they refuse to respond.
Devin

My one time purchase was treated as a subscription. There was no notification at time of purchase that this was an ongoing subscription. Upon realizing that deductions were being made from my credit card I requested a refund and cancellation. Instead of cancelling as requested they keep sending me emails offering discounts. The product was fair, a non-greasy mildly pain relieving cream capsacare. The claims on the packaging did not align to what was said in the
advertisement. Frustrating experience overall

They ignore cancellation. For me, this didn’t work and I let them know but they continued sending more. Think long and hard about doing business with something like this. Their main thing is scamming.

Rose Williams has given my the finest customer service support I have received to date. She is a ten in my opinion. Thank you Rose.

Customer Service = Blue Ribbon Winner!
your employee, Rose Williams graciously,respectfully, & faithfully helped me along an ordering issue I (innocently) caused & she corrected it with such a polite style, I feel I've known her all my life! Your product works great too 👍🤗.