Barsala Reviews 51

I stayed in Tampa for a few weeks and needed a place spacious enough for my wife and kids to join me during their visit. Unlike a hotel, the apartment offered a full kitchen, washer and dryer, multiple bathrooms, and a nice gym and pool. The apartment was in a safe, gated community in Westshore. My only minor complaint is that parking can be tough to find if you return later in the evening but overall, I was very satisfied with my stay and would definitely come back.

The "Latch" key system they use did not work and I got locked out of my accommodation. I was talking to an AI not a human. Hospitality and AI don't mix. Poor experience, won't use Barsala or Orbitz again.

Excellent accommodations! Clean comfortable furnished apartments! Beautiful pools, very accessible fitness center and clubhouse.
Friendly responsive staff, excellent grounds and maintenance crew! This is our second stay and we plan to come again!

.Everything was great at this luxurious condo.

If you need long stay or several days accomadations, consider The Medley rental through Barsala. The unit is clean and convenient, if you need to be close to the Cleveland Clinic. Oh, the grocery store on the first floor is great. I had no need that required contacting Barsala but did receive excellent check in and check out instructions.

We had a reservation in Indianapolis at 9onCanal by Barsala between the 7th and the 10th of November 2024. The check-in was horrible. We paid in advance. We were asked when we would like to check in, and we picked the earliest time, which was 5 p.m. They sent us some link with a form to fill out, but it didn't work. After a lot of hustle, we got another link, and we were promised that we can check in at 5 a.m., but they went silent. I had to insist to receive the address and the code from the key lock, and we managed to check in somehow at 6 p.m. on the 7th of November, and we left on the 10th of November.

The real problem occurred 5 days later.

They falsely and illegally charged me 250$ on the 15th of November, without any explanations. I contacted them and they said the charge was for losing the keys. Even though, after some discussions, they admitted that they have mistaken me for another customer, and told me on the 16th of November that they will refund me, they failed to do so until now. They always came up with some lame excuse. It's already 2025, and they still keep ignoring me.

Great location to Cleveland Clinic for an extended stay. Total bonus of having the Fairfax Market and a hospital shuttle pickup on the ground level (though the walk is nice if the weather cooperates)

I needed a getaway time.
And the barsala candos did just the trick check-in was good. The room was very nice. Spacious, the area that I was in was nice. I would definitely recommend to family and friends. I would have given this stay a 10 11 12. The only thing was This weekend, the rates were fabulous every other time I go to book, they're a little bit high. Especially with me being a local, I just need a little bit of getaway time and sometimes I can't do a 150A night, but this trip I did 3 nights and it cost me almost 200 which that was great for all 3 nights. My trip was great.I will stay again. Thank you so much.

Any issues that we called about were handled quickly. The apartment is clean and very quiet. This was our second time staying and we will be back.

If I could give a zero, I would!

I had a reservation booked via VRBO with Barsala in Tampa, Florida. The reservation was booked for over two months. We were so excited because my brother lives in the same complex and it was going to make our family visit so convenient!

24 hours prior to arrival, the nightmare began.

I received a text asking to check-in for my rental and I happily did so. I received all the necessary information - i.e. the unit number, the key codes, rules, etc. My family was excited!

Then I received an email from VRBO about 4 hours later (and less than 24 hours from actual check in) stating that my reservation was cancelled. No calls, nothing. Just a generic email from VRBO.

I thought it was a mistake and called Barsala directly. How could my reservation be cancelled? It was paid in full and I just received all the detailed check-in info??

The Barsala rep I spoke with didn’t have details regarding the reason my reservation was cancelled but she saw it was definitely cancelled in the system. I requested a new unit and she said that there was indeed availability so she booked me a new room. I asked for confirmation many times that I was good to go - and she said yes. She charged my credit card and sent me the confirmation email and recommended I check in immediately via text, which I did.

All seemed good to go! Thank goodness, right?!? BUT, as soon as we landed at 2pm, I got a text saying, “we apologize but your reservation has been cancelled. We appreciate your understanding”. WHAT?!? Less than 3 hours until check in!

When I got the text, I was literally walking to the rental car company at the airport. I was traveling with my mother and two children, both under ten!

It was a complete and utter disaster. I called demanding answers, and nothing. All I got was that they were overbooked. I requested a call from a manager. All I got was a text saying sorry, they were over booked.

To make a long story short, we finally found a hotel room - 25 mins away from where we intended to stay - and paid way more than we anticipated

I WOULD NEVER DO BUSINESS WITH THIS OUTFIT AGAIN!

I wanted to leave a review on Barsala’s site, but they won’t let you - not surprised! And I wanted to review via VRBO, but I can’t because they cancelled my reservation outright.

I will say, Barsala did provide a full refund - twice.

And thanks to VRBO, they are very accommodating for the mishap and are paying the difference in price (they’ve been great to work with).

But it was a nightmare and Barsala provided no help or care in making things ok.

STAY AWAY!

Beautiful complex! Very clean.. rooms are very neat and well put together. I love that they have washers and dryers inside your complex that you lease. The full kitchen is a must, for people like myself who love to cook while traveling. Everything at your fingertips including the customer service teams. I love the fact that they check on you throughout your stay!

Great amenities, clean room, good security with key fobs and quiet.

The Barsala staff—especially Emily W.—was great and overall accommodations were awesome! I highly recommend these units for anyone visiting the Florida area. My aunt stayed at the complex in mid August (checked out on August 20th) and again in early September (checked out on the 5th). She had nothing but good things to say and will be returning in the future!!

It's a great place to stay, it's has everything you could need, beautiful views, great location.

They have VERY good rates for longer periods of time! and costumer service is always responsive no matter the time specially in times of emergencies.

I would like to thank Ms. Emily for always helping me every time I rented unit in this property,
She is a professional employee and very respectful.

The unit was clean and met all expectations. Overall it was a good experience. There was some slight miscommunication when it came to booking pricing. The Pointe residents were told upon signing a lease that you would receive one free night at Barsala if you needed to book somewhere for friends and family to stay when coming in town. This was not honored due to ‘seasonality’, however, we received a 2BR instead of 1 and were granted early check-in. Otherwise, it was a pleasant experience.

It was a nice and clean place, the bed was very comfortable to sleep in as well. No matter how each day went I was able to sleep right away. It’s also a very safe community, to anyone with family members I highly recommend this place.

I have stayed with Barsala at the 600 in Birmingham 3 times now. The property is perfectly located for my work and also beautiful. The customer service is mind blowingly awful. I wont be back.

First stay I was locked out of the building. They fixed it after an hour. It was hot as hades and I had groceries. I have never heard back when texting their local support number. After the first visit they said “oh, that is the wrong number” but then proceeded to give me that same number for my other stays.

Fridge broke and i e melted all over the floor. They sent someone after 24 hours but never fixed it. All my food had to be thrown away. No acknowledgement, no apology.

Check in time is 5pm…ridiculous. I paid $99 to check in at 3, got here, no code for check in, 95 degrees, 3 people plus luggage standing outside, text them for the code and they say “ we don’t accommodate early check in”. They still have my money.

Also, they advertise amenities (gym, rooftop deck) on Marriotts website but they don’t give you access.

Only stay with Barsala if you like a nice property but don’t care at all about sevice.

Emily and the Barsala staff are amazing. Having stayed here multiple times, I have never had any issues. Emily is always available and handles any concerns before they become problems. Highly recommended.