Basic Septic Design & Installation Reviews 21

Top Quality Customer Service! Seems like one thing that is being lost in almost every business is quality customer service, not Basic Septic. This company follows up when they say they will, they are always communicating and most important (at least to me) the phone is always answered by one of them, not a computer. I will gladly recommend them for any project!

James and Jennifer are an amazing team. We had been fleeced by a contractor posing as them and when they caught wind they swooped in and moved mountains to save the sale of my aunt's property. They designed and permitt
ed a new system that gave the buyers the peace of mind they needed to move forward to closing. I can not sing their praises loud enough. They an invaluable member of my real estate team and I look forward to referring them many more clients and agents.

James attention to options that might help our project to relocate was more than we had hoped for. This kept our project schedule on track. Thanks BSD &Installation.

Basic Septic is professional, quick to resolve issues that other companies left us hanging with, phone calls and emails quickly answered. Highly recommended company!

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Basic Septic truly saved me from a difficult situation. After others insisted a drain field on my own lot wasn’t possible, James thoroughly inspected the property and found multiple suitable soil locations, giving me real solutions instead of roadblocks. His fairness, integrity, and willingness to help—even supporting low-income families—show his exceptional character. I’m incredibly grateful for his expertise and honesty.

If you want a septic design done in a timely manner with adherence to appropriate design tech and cost effectiveness James is your man. Great communication and effective professionalism.We couldn’t be happier! Thanks James!

Great company to work with!!! They are professional, quick, and caring!!! Took care of all my worries and issues with our drain field and septic system.

I bought a lot in a development that was planned by Tower design for some community septic, and some individual septic. My lot was an outlier as the design was for my neighbors to have my drain field on their property with an easement. While purchasing the property I was shown a plat map displaying the said easement, but in actuality it was never recorded with the county. I had asked Tower several times if there was a way to have something on my own land given today's technology. I was told no, the only option is on the neighboring lot. After a consult with a lawyer and having no reasonable recourse I reached out to James at Basic Septic. He was a bit skeptical that this could be even be true. He came out and dug the first hole, a geological wonder of clay and malleable dirt mix that would later prove to retain water for over months. The second hole, a bit of the same on top, but below sand and soil suitable for a drain field. The third hole, absolutely perfect black sand. James and crew sent me a design that would work for the drain field but shifted my home into a position that was not ideal for us so I asked him to come reconsider a layout. Gladly he met on site and we walked through what our hope was given some compromises with the home location and a change of the reserve field. At this time he dug a new hole for the reserve location and what do you know, it was acceptable soil for a drain field as well. After seeing the foundation footprint it is amazing to see how much sand was covering the lot, in fact too much that I had to mitigate with crushed rock. I just really want to thank James and Basic Septic for their second opinion and actually doing work to solve a terrible situation. Also of note, their pricing is fair and while I didn't have any installation work yet to this point, I am confident that they will provide quality work. A testament to his character was validated by helping a low income family fix a septic system that had been in failure for many years, and he provided that at a charitable rate. Really a great man.

They came for a septic inspection for our property sale .It was freezing cold and very last minute. They came on time and were very professional and friendly. I recommend them to everyone. In fact I will have them service my new septic at my new home.

This project was so professional from start to finish. I had a piece of property in Washington that needed a septic system, and I live in California. The whole thing was done via email and Zoom. The design, the installation and the inspection, I never even saw it until it was completely finished. Had a long personal conversation with the guy doing the digging, very hands on operation. I'd recommend them any day.

This company did an excellent job installing our septic system. They were very good at communicating with us on details and schedules. This company is very reliable and if there was a place for ten stars we would rate them a 10. They are very nice people and we highly recommend them. Also they went above and beyond to work with our electrician and kept every promise.

Very Helpful!

James was very informative and his response time was great! Overall customer service skills are on point I will be recommending him to friends and colleagues as well as family members.

My situation was very time sensitive. I contacted 4 septic designers and James responded within 24hrs. (2 of the others just responded after James had already completed the job.) He was very professional, compassionate and got me exactly what I needed to move forward.

Basic Septic was great to work with and always took my calls answering many questions and concerns. I would recommend them to a friend.

James was really awesome to work with. I had to replace my failed septic system and he was able to get me through to the other side. It turned out amazing. Highly recommend!

I highly recommend James for any septic related items. He goes above and beyond to make the customer happy and does fantastic work. I will always use him for any future septic projects!!!

James and his crew were on time, friendly and professional. They knew exactly how to solve the problem and got the job done quickly and to my satisfaction.