BASSO CO Reviews 172

I really wish I had read these review before I ordered my LEXA boots. $67 and I have not gotten the boots, that I am sure are crappy. They do not have a customer service line to call and complain, only a faulty messenger system. Now knowing that at the very least, I won't get a refund or my damn boots I'm pi$$ed. What kind of crap is this? How in the hell are they still in business? Basically scamming people. I haven't even gotten my damn boots. At this point, I don't even want them. Sorry sacks of crap.

🤬 If you want to pay customs you should order here! You also need to wait almost 45 days!

DO NOT BUY!! I paid over $60 US dollars for a pair of sandals and they arrived not as described. I ordered green and there were obviously "factory" mistakes paint splashes of a different color (pink). The shoes arrived smelling really bad (chemical) and the stitching was uneven. I emailed customer service and they were horrible. I requested a full refund. They accepted a full refund only if I ship it back (would cost over $40.00) or a partial $15.00 refund. Given that this was my second purchase you would think they would want to keep my business. HORRIBLE.I even provided pictures as proof. I do not reccommend. These are poorly made not-so-cheap knockoffs.

Chinese FRAUD! I found my boots on Aliexpress for 5£, I’ve paid 85£ on Basso! They buying and recelling! Fake plastic quality !

This was my first time ordering from this site and it will be my last my shoes took a month to get here . The tracking page is Also horrible and then when you go to talk to someone about your order you don’t get a response so unprofessional!

Ok so I just got 2 items from Basso after 5 weeks of waiting.

Pros:
- Both are fine, no defects detected, and are very similar to the pictures on their website.
- customer service is good, they replied to me almost immediately or after some minor delay.
- the shoes were packed inside a box, came with a dust bag, and were well packaged.

Cons:
- both items are from China, they even have China tags. And I had to pay the customs clearance for both, which costs me another 30 euros extra. Basso gave NO prior warning about this.
- the zipper on the coat is clearly of poor quality, its really difficult to zip it up. The coat is also a bit smaller than I expected.
- the shoes' quality is okay. But in my opinion both items'quality could be a bit better for that price, for example the fabric could be thicker. And there is one little unwashable pink stain on the white area of my shoe.

I have yet to receive my 2 pairs of shoes. However, upon reading reviews here, I decided to reverse image search the both shoes. I DID FIND THEM ON ALIEXPESS for significantly cheaper. This is too funny, my fault so I'm not even mad. I believe Aliexpress is China based so, had I ordered it from Aliexpress, it would probably take the same amount of time to get to me as these shoes are beccause BASSO also ships from China (they don't tell you that). It's been 15 days since I ordered and I have yet to get them.
Aliexpress had way more pictures and even a video with music to advertise the shoe XD XD ugh ahahha....crazy. I'll update on the quality once I get the shoes. Praying that they are good quality so this can be a happy ending for me. Moral: BASSO buys off of ALIEXPRESS and marks up the price 120%. REVERSE IMAGE SEARCH BASSO ITEMS

Garbage Chinese knockoffs, misleading customers. Everything ships from china so prepare to wait. You can order the same stuff yourself for a fraction of the cost on aliexpress if you want a crap product. Save your money and buy something from a reputable business. This business is just like those mvmt watches, total trash, they dont design sh@t they just RIP off others hardwork. Save your money

If I was able to give negative ⭐️ I would! Terrible customer service, when ordering it gives you a estimated ship date within 1-5 days. However they neglect to tell you that 1. Your order will ONLY be prepared to be “picked up”, NOT shipped.
2. The return & refund policy is not easily disclosed PRIOR to purchase, that you CANNOT receive a refund UNLESS item is NOT received by 60 days.

I will never ever purchase or in anyway promote there products!

Appalling at the highest level of the word!! Heed the warning and DO NOT order from this company!

The worst costumer service I’ve ever experienced. No updating on the shipments, no refund. I bought two items from them a month ago, and I haven’t received them yet.

Really hungry. I paid almost €60 to receive a pair of boots that obviously become from China, smells TERRIBLE and the quality of the product is the worst. It’s literally plastic, I could paid for that sh** 5 euros or less.
The product you see on the photos they show you is not the same you receive.
What a thiefs !

I have two pairs from them: Ruby and Tunise. And everyone is looking when I am wearing them! Super happy with the extra fashion vibe it brings to my wardrobe and they are so light and still in v good condition even after a year. ⭐️

You've done a good job!

Amazing staff, amazing products

I have a pair of EAF Sneakers and i wear them almost everyday, they are just soo comfy and that's exactly what i need since i'm pregnant. They make my life easier they look dope also :))

Very nice merchandise, packed well and shipped promptly . Thank you!

Perfect service, fast delivery and good products . I will order again

The product that I bought was as described, and it reached me within the estimated time provided.
Overall I had a good experience!