There was a breakage in my delivery that was spotted by the delivery company. After a quick correspondence with Zak at BeerRitz the courier redelivered what was undamaged in clean and well packed cond... Toon meer
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Absolutely made up found this site. Tradition is that my Christmas present to my self is a selection of Christmas Belgian beer. Increasingly more expensive and difficult to find sites with the f... Toon meer
Bedrijf heeft geantwoord
Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a... Toon meer
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A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware
Contactgegevens
Unit 20, Marston Business Park, Tockwith, YO26 7QF, York, Verenigd Koninkrijk
- 01423 359371
- sales@beerritz.co.uk
- beerritz.co.uk
4,9
Uitstekend
287 reviews
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Antwoord van Beer Ritz
That's what we like to hear, thanks Stuart!
Order still not recieved...
First time ordering with Beerritz. Order dispatched a while ago after Xmas. DHL notification our parcel is out for delivery; original del date was 4th Jan - nothing received, "sorry your parcel is delayed" despite being stop 52 and driver was on 48 when I checked near our estimated time slot. Then another email saying out for delivery 6th Jan - again nothing received... Delivery has not yet been attempted despite someone being home to accept it. Confirmation email from Beerritz advises customers to reply to an inbox that doesn't recieve responses. Called their number during business hours - no answer so voicemail left, also messaged via contact form on website, again no response.
We just want the beer we've ordered and paid for, it's impossible to speak to a human at DHL and we've not had any help from Beerritz! For a first time purchaser this isn't a good first impression. Companies really need to think more about who they partner with, as poor courier services (DHL,EVRI,Yodel, etc) reflect poorly on your brand and put off returning business.
8 januari 2023
Antwoord van Beer Ritz
Hi Helen, I'm sorry you've had such a poor experience. We're in the process of finding out what has gone wrong in transit, and will make sure that you get your beer this week. You're quite right that the actions of the couriers reflect on the business using them, although we have had lots of positive comment about the speed of our service - nevertheless, they haven't got it right with your beer, so apologies again.
Great speed and service
22 december 2022
Antwoord van Beer Ritz
Thanks for the positive review, we're pleased that you're happy with your purchase and the service you received!
Antwoord van Beer Ritz
Thank you Matthew!
Antwoord van Beer Ritz
Thank you Mark! Welcome aboard!
Good variety of beer and very quick…
Good variety of beer and very quick dispatch and arrival! Plus got a complimentary beer! What could be better? Beer arriving quicky and free beer?!
5 december 2022
Antwoord van Beer Ritz
Thank you Steven!! Enjoy!
Allways a good experience
26 november 2022
Antwoord van Beer Ritz
Thank you Glenn, hope to see you back again soon!
Antwoord van Beer Ritz
Thanks for the positive review, we really appreciate it!
The beers are great
The beers are great, but the delivery company you use; APC; are very unreliable and put me off using any company that uses them. I would advise anybody to use DPD as they are so far superior and reliable. Once again your beers plus the bonus beer; much appreciated, thank you; are great but the delivery experience not so.
18 november 2022
Antwoord van Beer Ritz
Hi there, we're sorry you've had a bad experience with our couriers APC. Over the years we've tried almost everyone, and we've found APC to be the most reliable for next day deliveries, and they also offer a fragile handling service. The majority of our reviews also note the fast service, and so we're sorry that the service you've received doesn't meet that of most of our other customers.
Quick prompt well packaged great st…
Quick prompt well packaged great st service all round
3 november 2022
Antwoord van Beer Ritz
Thank you Steve!
Very profesional
Prompt well packed 100% order and a good variety and I liked the prices
2 november 2022
Antwoord van Beer Ritz
Thank you for your kind review Dave! Enjoy your beers :)
Antwoord van Beer Ritz
Thanks for taking the time to leave feedback - pleased to hear the system is working as it should!
I’ve recommended to friends repeatedly
Love the selection, delivery is a little pricey but I’ve used a few times and can’t recommend service and speed and range high enough
21 september 2022
Antwoord van Beer Ritz
Thanks Mathew, pleased to hear you're a fan of the range and the service. The delivery charge has recently gone up with our couriers via a fuel surcharge, but we are hoping to reduce it as soon as it moves the other way.
Antwoord van Beer Ritz
Thank you Steve, hope to hear from you again soon
Super quick delivery and great choice
This is my first time purchasing from Beer Ritz, but I am very impressed with the choice of beers and the super quick delivery. Would recommend and will purchase again.
1 augustus 2022
Antwoord van Beer Ritz
Thank you Melanie! - Beer Ritz Team
Excellent choice of beers and ciders
Excellent choice of beers and ciders. Many are recently on the market and, therefore, unobtainable in many other places. Quick delivery. Recommended.
24 juli 2022
Antwoord van Beer Ritz
Thank you :)
Ordered on line from Queensland
Ordered on line from Queensland, Australia Delivered London address within 48 hours. Job done, well done!
8 juli 2022
Antwoord van Beer Ritz
Hi Billy, thanks for the positive review - distance is no object when it comes to getting beer to people!
Antwoord van Beer Ritz
Hi D, thanks for letting everyone know that we're still getting the job done on time!
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