Its not a australian bussiness. They charged me for shipping and its from comming Aliexpress china. taking more than 3 weeks. Poor shipping and no progress updates. Aliexpress if far better
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No free/small free refund, oversized Quite a regret to find out that the coat I ordered is way oversized (was meant to be size S, is S/M. Bubu offers no free refund even though I feel misled by the... Toon meer
Bedrijf heeft geantwoord
I have now purchased many different products from bubu & i can honestly say every single one is brilliant ...my whole family are now using their products & love them too 💕👌 & at such reasonable & af... Toon meer
Bedrijf heeft geantwoord
Honestly not good. I ordered an item on Saturday and put next day delivery, expecting the small item to come at the latest, Tuesday. I emailed customer service and had no response. My packages... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Carefree, cheeky & fun, bubu is so much more than a brand, it is a way of life, championing being who you are and being confident in your own skin! bubu was born with the purpose of promoting there is nothing better than just being yourself and loving the skin you are in. ✨ Love The Skin You're In - Shop The Latest Trending Women's Fashion, Skincare, Grooming and Makeup in the UK, Buy Now Pay Later With Klarna - Free Delivery on Orders Over £40!
Contactgegevens
3 Dail Nan Rocas, IV17 0PH, Inverness, Verenigd Koninkrijk
- 07740002124
- info@believeinbubu.com
- believeinbubu.com
2,4
Slecht
156 reviews
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No free/small free refund
No free/small free refund, oversized
Quite a regret to find out that the coat I ordered is way oversized (was meant to be size S, is S/M. Bubu offers no free refund even though I feel misled by their advertisement.
14 oktober 2022
Antwoord van Bubu
Thankyou for shopping with bubu and for taking the time to leave a review, we really appreciate it. Unfortunately like many retailers, we do not offer a free returns service, we did offer options of a full refund for the item you wished to return and a free replacement item to be posted out at no cost to you🌟
Honestly not good
Honestly not good. I ordered an item on Saturday and put next day delivery, expecting the small item to come at the latest, Tuesday.
I emailed customer service and had no response. My packages arrived on Thursday.
Paying that extra money for quicker delivery was a waste. Will not be shopping with them again to be honest
Editing this because honestly the reply to my review isn’t the nicest. And I’ve seen the other reply’s you’ve shared on others messages.
£4.50 in my opinion is quite a large amount for something that took 4 days to arrive. Yes I see on your website when the cut off point is but 48 hour tracked is misleading. 2 working days but this took 4. If I selected Standard would that have arrived quicker?
Also why have an email address to deal with these queries, which I used and messaged politely, and not reply. If you only use WhatsApp to deal with queries that should be made clear.
6 oktober 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review we really appreciate it ! We are surprised to read your review as sadly there are some facts missing, you ordered on a Saturday afternoon after our cut off time for dispatch the same day, and you ordered on a 48 hour tracked delivery service, not a 24 hour service. We have no record of you contacting customer services in email or by phone, we also have a contact number clearly stated on our packing slip which you can text, WhatsApp or call at any time to query anything, as well as being active daily on our social channels. We would of hoped you would of called us if you felt there was an issue with your order, we can share details of your order with you again in case there has been a misunderstanding. If there is anything further you would like to discuss, we would be happy to discuss your experience, you can contact us on 07740002124 - EDITED REPLY - We respond to all of our customers reviews as a business who cares about our customer experiences, we did not respond in an unfair way, we corrected the incorrect elements of the review as they were misleading to read. Our shipping page clearly states our shipping timeframes which can be found here -https://believeinbubu.com/pages/shipping it is also displayed clearly at checkout which delivery service is in terms of timescale and cost, in the event our service is longer than these, we would urge any of our customers to reach out to us to resolve. We do not only use WhatsApp, we offer a phone, call, email or WhatsApp service which is checked daily during customer services hours to allow our customers access to talk to a person, as we haven't received any email communication from you, we would urge you to contact us by phone to discuss any part of our service you are unhappy with. We are happy to engage with our customers in any way of communication which is convenient to them, however we cannot respond to something we haven't received.
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it! Look out for our new christmas candles coming soon😍
Prompt and efficient service as always.
26 september 2022
Antwoord van Bubu
Thankyou so much for coming back and shopping with bubu and for taking the time to leave a review, we really appreciate it !🥰
BIN SUPER ZUFRIEDEN 🫶🏼
Hat alles super funktioniert! Lieferung kam innerhalb einer Woche an, ohne Schwierigkeiten! Bin super zufrieden!
17 september 2022
Antwoord van Bubu
Vielen Dank, dass Sie bei bubu eingekauft haben und dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir freuen uns sehr zu lesen, dass Ihre Lieferung schnell war. Halten Sie Ausschau nach unseren Styles der neuen Saison🥰
Amazing
Amazing
I brought a dress from Bubu and it came exactly how I wanted it. Thank you so much. Loved it.
15 augustus 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We are so happy to hear you loved your dress, look out for our new season styles coming soon👗❤️
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! Look out for our new product drops🤩
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We are so happy to hear you received your order quickly👌🏽
Fast shipping to the US.
29 juli 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We are so happy to hear your order arrived quickly📦
Super pleased with my order
Super pleased with my order, really loved the candles. Would highly recommend.
20 juli 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review- we really appreciate it ! We are always adding to our candle collection, look out for our new scents coming soon🥰
Great clothes at a good price
18 juli 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review - we really appreciate it ! We are so happy to read you loved our styles, look out for our new launches👚
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it! We are so pleased your order arrived quickly📦
Expensive, limited sizing but overall happy
Nice dress and quick postage but limited range and limited sizes for larger women. Prices are also quite high but overall happy with my item
14 juli 2022
Antwoord van Bubu
Thankyou for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We are so happy to hear you like your dress👗we are always adding to our styles and our size range❤️
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We are so pleased to read your feedback on the service and your shoes, we are always adding to our collection🥰
Amazing I am in love
3 juli 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We are so happy you enjoyed shopping with us😍
Order was delivered efficiently and i…
Order was delivered efficiently and i love the fitting of the dress i bought. It is true to the description and size. 👍
14 juni 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We love that your dress fits perfectly🥰
Very pleased with order fast delivery…
Very pleased with order fast delivery in a quite lovely box
25 april 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it! We love your feedback on our postal box also 🥰
Very fast service ,product as it was…
Very fast service ,product as it was described very pleased with it
6 april 2022
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it. We are so happy to read you are pleased with your purchase and hope to see you shop with us again in the future💝
Was sent the wrong size item
Was sent the wrong size item, and was met with awful service after trying to return it.
5 april 2022
Antwoord van Bubu
Thankyou for shopping with bubu and for taking the time to leave a review, we were very surprised to read your feedback as this does not match our record of our correspondence or your experience, you were offered a free returns service, a replacement product, a discount off your initial purchase and a future discount to shop, we would appreciate your feedback on what more we could offer to provide a satisfactory outcome. We would urge you to contact us directly on our customer services number 07740002124 to resolve, or via email info@believeinbubu.com💖
Antwoord van Bubu
Thankyou so much for shopping with bubu and for taking the time to leave a review, we really appreciate it ! We hope to see you again soon🙂
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