Unfortunately I bought the Boost Electric Fin, it worked once, then each time I tried to use it - it switches on but you cannot switch it off, you just go around in circles in the line up until the... Toon meer
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Best bunch of guys that work there, very helpful in all aspects when responding to questions for example bike was not performing at its full potencial while riding, called for assistance & problem sol... Toon meer
Don't buy anything from this place, they have no idea what they are selling and ripping people off selling packages that don't work together. Very unhappy with my experience buying from these people.
I ordered a part for my Lacroix Lonestar esk8. I paid a premium for it, then paid even more to ship from Australiw to the USA. They sent me the wrong part, admitted to it, stated they reimburse me f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We're a lifestyle brand that delivers the world's coolest products Australia wide. Find your ride with authorised distributor of Evolve Skateboards, Boosted Skateboards, OneWheels, Super73 bikes and SUPs.
Contactgegevens
57, 76B Edinburgh Rd, , 2204, Marrickville, NSW, Australië
- 02 7226 5231
- ben@benbucklerboards.com.au
- benbucklerboards.com.au
2,8
Gemiddeld
144 reviews
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Deceptive and Misleading
Unfortunately I bought the Boost Electric Fin, it worked once, then each time I tried to use it - it switches on but you cannot switch it off, you just go around in circles in the line up until the battery goes flat. Not a good fun product. I returned it to them and they referred me to the BOOST USA Terms and Conditions posted on their website. And now a month later they are ghosting me ... Australian consumer law is clear that the retailer is responsible for the products they sell, customers cannot be fobbed off to an overseas manufacturer. The fact that they have all the Terms and conditions listed for all their OS suppliers makes me think this is a deliberate ploy to avoid Australian Consumer Law.
"If the defect is significant (e.g., a major failure), you are entitled to choose between a refund or a replacement." ACCC.
This is disgraceful behaviour and they should be exposed.
5 juni 2024
Review zonder uitnodiging
Buckler sent wrong part, won't refund return shipping
I ordered a part for my Lacroix Lonestar esk8. I paid a premium for it, then paid even more to ship from Australiw to the USA. They sent me the wrong part, admitted to it, stated they reimburse me for all shipping charges. Once they had their wrong product back they only refunded me my initial purchase and shipping, not the 30.00 it took to return to them. They acknowledged in an email to me that they had sent the wrong part but that they could only refund me the money I spent initially, they couldn't do anything about the amount it cost me to return their part. This is a horrible way to do business.
26 april 2024
Review zonder uitnodiging
Great products
The product is of good quality, initially I had some problems with shipping but Ben Buckler rectified the issue and I would buy from them again.
13 juni 2023
Review zonder uitnodiging
Antwoord van Ben Buckler Boards
Hello TBird! I can see that you ordered a Mint Thousand Helmet into Saudi Arabia, with the Express option which is very exciting! So I can understand your disappointment when it took 6 days for Australia Post to deliver it. We're concerned about your experience, so we will make sure to use a different carrier into Saudi Arabia going forward. We are also investigating your comments around communication and will hold talks with the staff involved.
We will contact you separately to this message to make it up to you. Kind regards, Ben.
Average customer experience
Board shipped in regular time however with incorrect accessory.
Company exchanged the item and corrected the error in due course. Customer service was average. No return email to enquiry.
26 april 2021
Antwoord van Ben Buckler Boards
Hi Gerard, confirming we had a technical issue with our email support system back in 2021, which caused your email to be not visible to our team. Sorry about that. But it seems all ended well anyway. We hope you're still enjoying your Onewheel!
Antwoord van Ben Buckler Boards
Stoked :)
Excellent service
Excellent service - my order was posted out and I received it within 2 days.
Highly recommend.
15 april 2021
great product and service
great service, super fast shipment and the perfect wall hangers for my sons skateboards!
12 april 2021
Antwoord van Ben Buckler Boards
Stoked to hear it! That's the plan :)
The staff were amazing
The staff were amazing, went above and beyond to help me out. I will continue to shop with these guys and recommend them to everyone.
12 april 2021
Antwoord van Ben Buckler Boards
Thanks so much for sharing your experience Aaron! It means a lot to the team.
Great bunch of folks that are part of…
Great bunch of folks that are part of the communities that have come together for the products they sell. The team obviously love their products and are active users of it themselves.
11 april 2021
Antwoord van Ben Buckler Boards
Thanks heaps Chi Gin. Comments like this fill us with joy. See you on a ride soon!
Quick Delivery
Quick Delivery
Great online service. The product was exactly as described and delivery was fast.
7 april 2021
Always stoked with my purchases!
7 april 2021
Really helpful
Really helpful. Assisted over the phone with helping me choose the most appropriate e-board and helped work out payment methods. Quick delivery, friendly staff, awesome board!
5 april 2021
Disappointing after service
Why did I give 2 stars, the ordering process and delivery is easy and fast which is great, but the product I received and fitted didn’t last one day so I emailed about the issue and got a response quickly, thought this would be easy resolution, responded to the reply more than once and haven’t heard anything, my issue isn’t resolved this is over 3 weeks since my last email leaving me very disappointed with the service
1 april 2021
Delivered as promised.
30 maart 2021
Great friendly service
Great friendly service. Fast delivery of sup paddle board bag. Identified my order quickly and easily. Great job guys
21 maart 2021
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