Benchmark Golf Reviews 

I had to contact customer service because after one day and 50 swings it’s come apart. But Coach Mark was so great and reassured me that if a defect happens and it affects the program, they will send me a new pad at no cost. Great customer service quick response very happy.

Coach Mark from the customer support team was 10/10. I emailed regarding a shipping question I had, and within a few business hours, I had confirmation about the delivery date (before Father’s Day!) and a proactive refund for my shipping costs due to an initial confusing communication message on their end (not from Coach Mark).

He was polite, professional and addressed my concern, all of which makes me feel confident that Golf Daddy will deliver on their word.

Coach Mark is responsive, attentive, and has great customer service. My delivery was lost or stolen and he sent out a new delivery for me quickly, hoping it arrives by Father’s Day. Thank you, Mark!

Super disappointing!! Bought the Golf Daddy simulator as a gift for my golf-loving boyfriend and it has never worked, not once. The app won’t pick up swings, gets stuck on “Processing,” and constantly says it can’t detect the mat even when it’s perfectly in place. I tried two phones and multiple setups with no luck.
I requested a refund and return label since the product was defective out of the box, and I’ve heard nothing back. Even the website to submit the returns is defective. Based on other reviews, this seems like a common issue, not a fluke. Would not recommend.​​​​​​​​​​

Coach Mark from customer service worked quickly to resolve my issue. Him and his team stayed in contact and tried to make things right by ensuring I was happy in the end.

Ordered one for my husband and later one for our son-in-law. Hadn’t received the codes for the first order and didn’t realize until I received it for the second order. Sent an email and within a few minutes Coach Mark had re-sent both codes. Very pleased so far!

Coach Mark was very responsive to my email about needing a shipping address changed! I appreciated him helping me with this!

Mark was quick with a response and very professional and helpful

I was worried I had a credit card processing issue - I sent an email to their Help@ email. and within less than a couple of hours I received a "human" reply. This addressed a couple of other concerns I had: 1) I ordered direct which I do infrequently (worried it's China) and 2) I usually find myself going around in circles with the bots. In one quick email "Coach Mark" proved there was a kind human behind the note and the time stamp told me it was the US. Thanks Coach Mark - we're looking forward to getting our Golf Simulator.

I am disappointed with their teturn process. They repeatedly am telling me they will supply me with return labels to no a avail
VERY Disappointed ☹️

Coach Mark was very helpful and responded quickly when I was having issues placing my order. The problem was cleared up and I placed my order within an hour of my email, on a Sunday no less! Very grateful so I can get the item by Father’s Day!

When we set up the tripod for the first time it worked perfectly and seemed sturdy. However when we were putting it away, two of the legs snapped when we were folding it back up. We reached out to customer service immediately, and Coach Mark was prompt with his response and sent us a replacement tripod. We love the product and are happy with the customer service.

No questions asked sent a replacement mat after ours ripped 1st day of having very happy with the service

My questions were answered immediately and thorough directions were given. Very kind employees.

Ordered the extra pad, but didn't receive it. Reached out to customer service, got Nikki, and within 2 hours, a couple of emails, and I have a set being sent out to me.

Can't ask for anything better than that!!

The quickness of the response from coach Nikki

I had ordered off Facebook and it sent the shipping label and confirmation to the wrong email. Mark sent me back an email fixing the email issue and sent me the tracking information in a timely manner!

Ordered one for Father’s Day for my Husband and the tracking was showing delivered. I reached out and got Coach Mark and was happy with the quick reply back from them and the amazing customer service I received. Thanks again Mark !

I have made many purchases online, internet, etc. The caliber of Golf Daddy Customer Service, Coach Mark , was unmatched! Everything you would hope for. Full communication at every step.
Thank you Mark!
Sandy S

Customer service is beyond quick and efficient.