Benevity Reviews 

Customer Service is nonexistent. As a non-profit trying to complete our profile, our profile shows up with extraneous "840" which we are unable to remove - and it now appears in our EIN! Have logged two support tickets. The automated response says "it may take us a few days to get back to you". Is 10 days too long to wait? I think so, especially for an EIN issue.

Made a point of making donations on a particular date and pushed my budget so that I could maximize the match amounts beneficiaries were entitled to according to the website.

My donation receipt showed the wrong date and no match amount, so I contacted customer service. Their first response confirmed that my donations had been matched. Further along in the exchange, they made an about face and admitted that none of my donations had been matched.

I get that there has to be a limit to the match amount, but I made the donations in the amounts I did, when I did, and I made them through ATB/Benevity specifically because they claimed they would match those donations to a maximum of $500 each and send the increased funds to the charities.

I would have supported those charities through another process had I known the match amounts did not exist.

The fact that there’s no notice on the website telling donors when matching stops, and that donors are encouraged to donate funds in the misguided belief that beneficiaries will receive additional funds that don’t exist, strikes me as very disturbing, if not marginally fraudulent.

They don't provide proper receipts, so employees are out thousands because they can't claim on their taxes.

And worse they make it sounds like they do, which means you could end up being guilty of tax fraud which is what happened to me.

Terrible service. Does not provide tax receipts. I was audited and they did not accept Benevity BS

Poor.
Very slow and over bureaucratic!
Small charity struggling to cope with the over zealous process

Benevity is a company that provides charitable donation-management platforms for corporations (eg. Nike, Coca-Cola, Google, Microsoft, Apple, etc). They do (1) verification of charitable organisations and (2) handle money transfers to them.

Money transferring service from Benevity is very bad:
- slow (best case 2-3 months, worst >1 year)
- not transparent: no full transactions history (initiated-sent-rejected/resent-received), no transaction breakdown (sent amount, fees, received amount)
- misleading (“completed” transactions not delivered >1 year)
- deceiving (unexpected fees are taken from your donations)

I know about the case when Benevity marked donations “completed” and failed to deliver them in 14 months, uncovered after cross-checking with the recipient org.

Benevity support is incompetent, took >2 months and dozens emails for them to acknowledge the issue. And extra 2-3 months to provide a one-off fix instead of a proper long term solution.

In comparison any international money transfer service would deliver (or return the money) in 1-5 business days (Benevity's best case is 2-3 months), provide full transaction history (when initiated, how much sent, conversion rate, fees, rejections/retries, delivery confirmation).

I would expect such a low quality for a small startup with limited resources, but Benevity is >13 y.o. company with $100 million revenue in 2019.