Bennett Jones Reviews 

1.982
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 5 van de 5 sterren

I have just finished paying my IVA and I must say what a excellent experience I have had. The process was straight forward and I was kept informed throughout. It certainly was a great weight off my mi... Toon meer

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Beoordeeld met 5 van de 5 sterren

Just finished my IVA with these guys and can honestly say they are brilliant, no judgement, responsive via email if you have any issues and they make the journey very comfortable. Highly recommend 👌... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ever since I made them aware I could settle my outstanding IVA they have stopped contacting me, not even the automated email response anymore. It feels like they don’t want me to pay off my balance ea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Dealing with overwhelming debt and the stresses it can cause can be very overwhelming, I found Bennet Jones incredibly personal and a calm influence from start to the completion of my IVA. They list... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schuldbemiddelaar

Geschreven door het bedrijf

As a trusted IVA provider with over 20,000 clients, we have specialised in supporting individuals throughout their financial recovery journey for over 10 years.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

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Heeft 86% van zijn negatieve reviews beantwoord

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4,3

Alle reviews

(1.982)

88 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very good company on your side

Just finished my IVA with these guys and can honestly say they are brilliant, no judgement, responsive via email if you have any issues and they make the journey very comfortable. Highly recommend 👌

21 oktober 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Congratulations on completing your IVA Sarah! It's been a pleasure supporting you throughout your journey, and we're delighted that you've had such a positive experience with the team. Thank you for your recommendation, and we wish you all the best for the future.

Beoordeeld met 5 van de 5 sterren

Peace of Mind

I have just finished paying my IVA and I must say what a excellent experience I have had. The process was straight forward and I was kept informed throughout. It certainly was a great weight off my mind not having to deal with the debts directly. I would recommend this to anyone struggling at the moment.

21 oktober 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

What a lovely review Alison. Congratulations on completing your IVA! It's especially nice to hear that being kept informed helped take some of the worry away. Thank you for recommending us, and we hope you enjoy the peace of mind that comes with being debt free.

Beoordeeld met 1 van de 5 sterren

Shocking,kade final payment of my iva…

Shocking,kade final payment of my iva on march 1st 2026,and 8 m9nths on still no certificate of completion,phoned twice to be told its because of a creditor not taking a payment it has delayed it,Bennett jones has had 6 months to finalise all the creditors and has failed in its duty

2 oktober 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very disappointed

At every step of getting the IVA paid and the subsequent notification to the Insolvency service Bennett Jones were inefficient. On several occasions they were lacking in veracity claiming to have done things which they hadn’t and an IVA which should have been removed from the register is still waiting for promised documentation from Bennett Jones.

30 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This company is the best they go above…

This company is the best they go above and beyond to help never been so please to have there help

24 september 2025
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

What a fantastic review Gary! It's lovely to hear that the team went above and beyond to help you. Thank you for your kind words and for putting your trust in Bennett Jones.

Beoordeeld met 5 van de 5 sterren

I was in a right pickle

I was in a right pickle, I had credit cards and loans coming out my ears. End of the month would come -pay day, and all of it would go on bills and paying off credit cards and some towards the loans. I was just getting no where.

I didn’t know which way to turn, until I found Bennett jones. I can not thank this company enough! They explained everything to me thoroughly, and without their help I don’t know what I would have done. I’m just so grateful, I can finally sleep at night without worrying. Staff are lovely too, they didn’t judge me or my situation, they were all very kind.

18 september 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Lorraine. Reading that you can finally sleep at night without worrying really means a lot to us. Nobody should feel judged for their financial situation, and we're so pleased the team made you feel comfortable and supported. It's lovely to know we've helped make such a difference to your life.

Beoordeeld met 4 van de 5 sterren

Due to having debts

Due to having debts , we were advised to look into an IVA , Bennett Jones was chosen .
They have been always upfront with us , very helpful and listened thoughtfully. Given guidance when needed and been always polite . Our debts are cleared which is a blessing and a weight lifted off us .

Only time when it’s a nuisance is when you have to download all your info .

Cannot fault the company or journey we have been on

8 september 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Mark. It's great to hear that your debts are now cleared and that such a weight has been lifted. We appreciate your comments about the paperwork too, and understand it can sometimes feel like a lot to deal with. We're pleased the team supported you throughout and wish you both all the best for the future.

Beoordeeld met 5 van de 5 sterren

Dealing with overwhelming debt and the…

Dealing with overwhelming debt and the stresses it can cause can be very overwhelming, I found Bennet Jones incredibly personal and a calm influence from start to the completion of my IVA.
They listened and understood my finances, and gave me the best advice based on my personal situation.
I am now free of debt. Have a healthy budget each month whilst saving for the future. Most importantly I’m happy and stress free. All helped by Bennet Jones.

3 september 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you John for sharing your experience. We’re so pleased we could provide the calm, clear support you needed throughout your IVA and help you reach a debt-free future. It’s fantastic to hear you’re now able to budget, save and, most importantly, feel happy and stress-free. We wish you all the very best for the future.

Beoordeeld met 5 van de 5 sterren

Just Thank You...

What Can I say?! They changed my life. My Mrs was diagnosed with Triple Negative Breast Cancer and our life change suddenly and badly till that time I had to take a lot credit cards to could feeding family (even I'm working full time). Alan Spencer and other people from Bennett Jones resue my life and my family. I always be gratefull for them for what they done for us. They deserve for Noble Prize for helping people.

21 juli 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you so much for your kind words. We’re really glad Alan and the team could be there for you and your family when you needed support most. It means a lot to know we made such a difference. Wishing you all the very best.

Beoordeeld met 1 van de 5 sterren

Awful- don’t go with them!!

The worst company to sort your life out with, I email and call for updates and to inform them and then I miss one email and I get a ‘breach’ notice and they are going to cancel my IVA then nothing from them again after I call and email to prevent this after they have a month to sort. Customer service is appalling. If I could give no stars I would

My mum died one year ago and told them about it and it took them 7 months to then say I had a “windfall” no compassion!!

31 augustus 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

We are very sorry to hear about your experience and, in particular, we would like to offer our sincere condolences for the loss of your Mother. We appreciate that this must have been an extremely difficult time for you.

We are also sorry to hear that you feel you did not receive the level of communication and support you expected from us. We understand how concerning it would have been to receive a breach notice, particularly when you had previously contacted us to provide updates and discuss your circumstances.

We take concerns about communication, the handling of changes in circumstances and the way windfalls are dealt with very seriously. There are specific requirements that we must follow when circumstances change during an IVA, but we recognise that these processes should always be handled sensitively and with clear communication.

We would like the opportunity to review what happened, including the communications you sent to us and the subsequent handling of your case.

Please contact our Post Appointment Team Leader, Bradley Nutter, so that we can identify your case and ensure your concerns are fully investigated. If you have already raised a formal complaint, this will be reviewed through our complaints process.

Once again, we are sorry that you have felt unsupported during what has clearly been a very difficult period.

Beoordeeld met 5 van de 5 sterren

I’ve rated five stars out of five…

I’ve rated five stars out of five because I’ve found Bennett and Jones an absolutely brilliant service from the beginning of my iva to the end .The six years I’ve been in it sounds a long time ,but the relief at the end and the realisation just how quick it’s gone and th relief that debt free and stress free is just amazing feeling . I encourage anyone who’s struggling with serious debt to contact Bennett and Jones and ask for help , it’s easy to do and worth every minute.Thankyou again BJ pure Quaility excellent service

24 augustus 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you so much for the lovely review. We’re really pleased Bennett Jones could support you from the start of your IVA right through to becoming debt free. Six years is a long journey, so it’s fantastic to hear the relief and freedom at the end have made it all worthwhile. Wishing you all the very best for the future.

Beoordeeld met 5 van de 5 sterren

I have just finished an IVA with…

I have just finished an IVA with Bennett Jones . It was for six years but I cannot thank them enough for there support and advice throughout , absolutely amazing team x Wouldn’t hesitate to refer those to them in the same situation. Thank you 🙏

20 augustus 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Carole. We’re so pleased to hear you’ve now finished your IVA and that the team were there to support you throughout the six years. Your recommendation really means a lot to us. Wishing you all the very best for your debt-free future.

Beoordeeld met 5 van de 5 sterren

Friendly, non judgemental and helpful

I felt so relieved when I got in touch with Bennett jones , after years of stress from marital split and illness I am now debt free . The guys at Bennett Jones are all lovely and so helpful , all the stress is taken from you . A yearly review and stick to your budget is all they ask . After my completion I am now debt free and awaiting the certification. If your in doubt at all about using and Iva company, I would say don’t be use Bennett Jones . Thanks to all of you .

18 augustus 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Rebecca. We’re really pleased we could help take some of that stress away and support you through to the end of your IVA. It’s great to hear you’re now debt free. Thank you as well for recommending us, it really means a lot.

Beoordeeld met 5 van de 5 sterren

Felt very embarrassed about my debt

Felt very embarrassed about my debt. Buried my head in the sand with mounting debt on credit cards and bills
Finally contacted Bennet and Jones. I was never judged about how stupid I had been. My Iva started in 2018. It’s been a long journey but I’m finally debt free

6 augustus 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Karen. We’re really glad you got in touch and that we could help you through what must have been a very stressful time. It’s fantastic to hear you’re now debt free after such a long journey. Wishing you all the very best for the future from the team

Beoordeeld met 5 van de 5 sterren

A good place to start rebuilding your future

We were out with Bennett jones when our finances become impossible to manage due to our own mistakes and unforeseen circumstances.At no point did we ever feel looked down on or disrespected in anyway.the embarrassment we felt was soon replaced by a sense of relief that our problems were being solved.during the iva we learnt to budget and to actually be more adult with money,not being able to just stick it on a credit card was the best thing for us.to begin with it does feel intrusive but with each review it became easier and we were financially better off.Now our iva is complete we feel much more able to handle the financial situations that we will encounter.
The only thing I feel is unfair with an iva is that if you own your home with a mortgage your iva can be extended or you are asked to remortgage but if you rent it’s just done in 5 years no extension that to me doesn’t feel fair .
Bennett jones were always helpful when we contacted them by either phone or email they have become busier due to being good at what they do so if you feel you’re in a hole you can’t get out of get in touch and talk to them they will offer you good advice and a likely way out of your situation

5 augustus 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Adrian. We’re really pleased we could help you through a difficult time and that you always felt supported and never judged. It’s great to hear the IVA has helped you feel more in control of your finances and better prepared for the future. We also appreciate your honest feedback about the home-owner aspect of an IVA. Wishing you all the very best now that your IVA is complete.

Beoordeeld met 5 van de 5 sterren

IVA with Bennett Jones

An IVA with Bennett Jones has been the best decision i made to get debt free. Yes it's over 5 years but it's easy, manageable and the best way to clear debts. Highly recommend!

4 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unsympathetic Money Grabbers

My Iva was moved from a different company to Bennett Jones and as a whole I have found them unsympathetic and unresponsive. Final payment made to settle early three months ago, initially told I could pay the final payment but they wouldn’t even BEGIN completion processes until several months later and it would then possibly take a FURTHER 6 months. Spoke to them and they agreed to start completion processes a few weeks later. Have I heard anything since? No. My most recent email was sent 15 working days ago with no acknowledgement, you call only to be told to leave a message and they’ll get back to you. Do they get back to you? Also no.

After earlier run ins with this company I was quite looking forward to wiping my hands of the whole experience and getting on with my life debt free but it seems they wish to cause more problems for me even after receiving my money. If I could have never even used an IVA as a debt solution I wouldn’t have bothered but felt pressured to enter an IVA with just over 7k of debt, you heard that right! :)

I have now paid back more than originally owed (which I understand is standard practice as they will charge a fee and I happened to improve my circumstances which actually didn’t improve even slightly and I still struggled to get by) however think very carefully before entering any IVA as this company in particular will be rude and patronising which is very hurtful given the circumstances and the fact that the company is taking a huge amount of my hard earned money in fees that I didn’t owe in the first place.

Avoid like the plague x

11 juli 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has left you feeling frustrated and unsupported. We appreciate how important it is to receive clear communication, particularly when you are nearing the completion of your IVA and looking forward to moving on with your finances.

With regard to the completion of your IVA, there are a number of regulatory and administrative steps that must be completed before a Completion Certificate can be issued, this can take some time to complete particularly if there are any outstanding creditor claims that we need to finalise. While these processes can take time, we recognise the importance of keeping customers informed of progress throughout. We are sorry if our communication has not met your expectations.

We note your comments that you felt pressured into entering an IVA. We appreciate that this is how you feel. However, we would like to clarify that your IVA was originally entered into with Abbotts Insolvency, and Bennett Jones took over the administration of your arrangement at a later stage. As such, we were not involved in the process of you entering the IVA.

We also note your comments about the fees associated with the arrangement. An IVA is a formal insolvency solution that is proposed based on a customer's individual circumstances and must be approved by creditors before it can proceed. The fees associated with an IVA are agreed by creditors as part of that approval process rather than being charged separately to customers. However, we are sorry to hear that you feel the arrangement and your experience with us have fallen short of what you expected.

We would welcome the opportunity to investigate the concerns you have raised regarding your case, including the communication you have received and the current status of your completion. If you have not already done so, please contact our Post Appointment Team Leader, Bradley Nutter so that we can carry out a full review and provide you with an update.

Thank you again for bringing these matters to our attention.

Beoordeeld met 1 van de 5 sterren

Incredibly poor service

They have taken a payment from me and have kept hold of it to gain interest on it rather than paying off my creditors. Communication is so poor. I have written to them time and time again with a complaint and had no response. I would not trust them with your money or to sort anything out efficiently. I paid my IVA off in OCTOBER and they are yet to pay my creditors affecting my mortgage application. Disgusting.

28 juni 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation has been, particularly given the impact it has had on your mortgage application.

We appreciate your concerns regarding the timing of the distribution of your final IVA funds, the level of communication you have received, and the lack of response to your previous correspondence. This is not the level of service we aim to provide, and we apologise for the frustration and inconvenience this has caused.

Please be assured that client funds are held in accordance with the relevant regulatory requirements and are not retained for the purpose of generating interest. We understand, however, that the length of time taken to complete the final stages of your IVA has caused understandable concern.

We are currently reviewing your case as a priority to establish what has caused the delay and to ensure that any outstanding actions are completed as quickly as possible.

The Post Appointment Team Leader will contact you directly with an update and to discuss the next steps.

We value your feedback, as it helps us identify where we need to improve our processes and communication. Once again, we are sorry that your experience has fallen short of your expectations, and we are committed to resolving this matter as quickly as possible.

Beoordeeld met 5 van de 5 sterren

Friendly staff and easy process

After having time to process what’s happened I honestly couldn’t recommend Bennett Jones enough. I’ve had my financial difficulties and found it difficult to speak to people but Bennett Jones were easy to talk to and listened to everything I had to say. They handled my requests promptly and made everything run so smoothly enabling me to have financial freedom at the end of it all. So thankyou Bennett Jones, I could recommend you enough.

22 juni 2026
Review zonder uitnodiging
Logo Bennett Jones

Antwoord van Bennett Jones

Thank you Aaron, we really appreciate you taking the time to leave your review. We're glad you feel that you could recommend our services, this means a lot to us

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