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bentgo.com Reviews 

16
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TrustScore 2.5 uit 5

2,5

Lunchpakketservice
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Bedrijfsgegevens

  1. Lunchpakketservice

Geschreven door het bedrijf

Bentgo is the #1 lunch box, lunch bag, and meal prep brand that's trusted and loved by parents and children. Our award-winning products are here to support you and your family with sustainable solutions for a healthier, more delicious day at school, the office and more!

Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

16 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,5

Alle reviews

(16)

6 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Bad Return Policy

We have used Bentgo boxes in the past for school lunches. We ordered the stainless steel version which are too big for their lunchboxes. I have tried to return these boxes but found out that we as the buyers have to purchase a return label and ship on our own. “…receive a full refund of your purchase price, less shipping and handling costs”. This sounds as though they provide a shipping label and deduct the cost from your refund. With other companies, this has typically been $5-10. If I ship this on my own, it will cost me much more than this. I am so disappointed in my return experience and will not be purchasing from Bentgo again.

18 augustus 2026
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Sydney,

Thank you for sharing your feedback. We are so sorry to hear about your frustration with the return process for your stainless steel lunch boxes and that they didn't fit as expected.

We would appreciate the opportunity to learn more about your experience and see how we can assist you directly. Bentgo products are backed by our warranty, so please feel free to reach out to us at support@bentgo.com or 657-275-3738, and our team will be happy to help.

Thank you,
Jessica
Bentgo Support

Beoordeeld met 5 van de 5 sterren

The new one n malden on Ferry st is…

The new one n malden on Ferry st is fresh the crab raggoons is delicious the price is outstanding and the customer service is excellent I ordered chicken teriyaki with rice vegetables fresh cook on deck please go stop bye take a visit and enjoy the food

13 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Awful design

The design is awful. It is the cutest lunch box but it is held together only with the strap.The sections don't click together or hold at all and the strap is not tight enough to hold it firmly. How long do you expect the elastic to last? This is going to be a disaster.

30 juli 2026
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Stephanie,

Thank you for taking the time to share your feedback. We're sorry to hear that the design of your Bentgo lunch box didn't meet your expectations.

We understand your concerns regarding the elastic strap and how the lunch box is secured. Customer feedback like yours is valuable, and we'll be sure to share your comments with our product team as we continue to evaluate and improve our designs.

We'd also appreciate the opportunity to learn more about your experience and see how we can help. Bentgo products are backed by our warranty, so please feel free to reach out to us directly at support@bentgo.com or 657-275-3738, and our team will be happy to assist.

Thank you,
Jessica
Bentgo Support

Beoordeeld met 1 van de 5 sterren

Awful company - so not buy

Don’t waste your money on these - the sizes are incorrectly described and when trying to return, we have to pay for shipping which is more than the products we got.
We are just stuck keeping them- this is not a company to buy from- stick with anything from Amazon - better quality and better company

9 juli 2026
Review zonder uitnodiging
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Antwoord van bentgo.com

Hello,

We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product isn't what you anticipated.

We're also truly sorry to hear about your experience with our return process. While we do outline our policies on our website, our intent is never to make things difficult or feel like a hassle. We value your feedback and are continuously working to improve both our products and services.

We'd appreciate the opportunity to learn more about the sizing concerns you experienced and see how we can help. Please contact us at 657-275-3738 or support@bentgo.com so we can assist you directly and find a resolution that works for you.

Thank you,
Jessica
Bentgo Support

Beoordeeld met 1 van de 5 sterren

Design flaw

container wont open after exposed to heat from the sun, massive design flaw

14 juni 2026
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Ryden Small,

Thank you for sharing your feedback. We're sorry to hear you experienced difficulty opening your container after it was exposed to heat.

When a sealed container is left in a hot environment, such as direct sunlight, pressure and suction can build up inside as temperatures change, which may make the lid more difficult to remove.

Please reach out to us at support@bentgo.com or 657-275-3738 and let us know which specific container you're experiencing this with. Our team will be happy to provide troubleshooting guidance and help determine the best solution.

Thank you,
Jessica
Bentgo Support
657-275-3738
support@bentgo.com

Beoordeeld met 1 van de 5 sterren

Poor Customer Service for a Very Simple Situation

I was looking to place two orders. I signed up for the marketing to receive the first time customer discount. They were also having a sale for 20% off stainless steel. I intended to place two separate orders to get 15% off one order and then 20% of the other. I accidentally placed the order for all three items. Since it's the weekend, I couldn't get help immediately. I called on Monday morning and the woman said they wouldn't be able to help because the first order couldn't be cancelled. She also said that I wouldn't be able to use the welcome discount since it wasn't my first order.

The discount was showing in my cart, so I placed the order so that she could see it was allowing me to use it. She then decided to call her supervisor, who both decided this was not worth helping bc when she came back she said that none of my orders could be cancelled and that I would have to return what I didn't want. EVEN THE ONE I PLACED ON THE PHONE?? I LITERALLY JUST PLACED IT. That doesn't check out.

All of this for literally $5.00, I even asked if she could just cancel the order it worked on, and just refund the $5.00 to my account. That is what the solution should have been from the beginning. Not to have to argue why I deserve a $5.00 discount.

If this is not rectified, I will absolutely return everything on principle alone bc this is ridiculous. Customer Service is not difficult.

You need a better team. I don't know if this is greed or incompetence.

27 april 2026
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Frankie,

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you've encountered. You're absolutely right, this situation should have been simple to resolve, and we're sorry that it wasn't handled with the care and flexibility you deserved.

This is not the level of customer service we aim to provide, and your feedback about needing a better approach is heard. We'd like the opportunity to make this right and restore your confidence in Bentgo.

Please contact us at 657-275-3738 or support@bentgo.com so we can assist you directly and find a resolution that works for you.

Thank you,
Jessica
Bentgo Customer Support

Beoordeeld met 2 van de 5 sterren

Don't order from BENTGO directly- Use a retailer

If you order their products, don't order them directly from the company. Their return policy is a nightmare and hassle-- you're better off buying their products from a retailer with a reasonable practice for returning items.

19 september 2025
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Courtney,

We’re truly sorry to hear about your experience with our return process. While we do outline our policies on our website, our intent is never to make things difficult or feel like a hassle. We value your feedback and are continuously working to improve both our products and services. We’ll also be reaching out directly to see how we can help, but in the meantime, please don’t hesitate to contact us at support@bentgo.com or 714-668-0300 so our team can assist you.

Thank you,
Jessica
Bentgo Customer Support

Beoordeeld met 1 van de 5 sterren

Changed the color of the box I ordered…

Had issue with them sending wrong color of box I ordered, after leaving a neg review they provided a number I could call and the representative seemed to be helpful and stated that they would send a box in the correct color. Apparently, after several more weeks, it turns out their website is just trash and they falsely advertise what colors are available. I regret purchasing. Don't trust ANYTHING on their website.

17 augustus 2025
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi H J,

We sincerely apologize again for the mix-up with your order and the frustration it caused. We’ve since shipped the correct item to you, and our team will also be following up directly to ensure everything arrived as expected and that you’re satisfied with your order.

Thank you for giving us the chance to make this right—we truly appreciate your patience.

If you need any further assistance, please don’t hesitate to reach out to us at support@bentgo.com or call us at 714-668-0300—we’re always happy to help.

Best regards,
Jessica
Bentgo Customer Support

Beoordeeld met 4 van de 5 sterren

i was kindly impressed with a customer service


Lady on the phone was very accomodating, patient, attentive and friendly. My issue was resolved immediately, every step was followed with e-mails.
Good job, I trust them because my experience was positive.
Aurelia

6 augustus 2025
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Aurelia,

Thank you so much for sharing your experience! We’re thrilled to hear our team was able to help and make the process smooth for you. If you ever need anything else, please don’t hesitate to reach out to us at support@bentgo.com or 714-668-0300.

Thank you,
Jessica
Bentgo Customer Support

Beoordeeld met 1 van de 5 sterren

Horrendous

Horrendous. I bought a lunchbox on Amazon Prime day so got a good deal and originally showed shipping would be right away. After a week I realized I never received it so I checked the status update and it just said order received. After much much spent contacting Amazon and then Bentgo directly they said it would possibly shipping end of August, over a month and a half after ordered. This would be weeks after my son starts school! When I checked on amazon again it showed if I ordered full price I could receive it same day! Absolute scam, all I can figure is anyone who ordered on sale on prime day was being "punished" into canceling their orders because i such long shipping and made to reorder full price. I canceled my order and don't think ill be reordering for $12 more.

18 juli 2025
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Amber B,

We're truly sorry for the frustration and confusion you experienced with your order. That’s absolutely not the experience we want for our customers, and we understand how disappointing this must have been—especially with back-to-school timing.

Please reach out to us directly at (714) 668-0300 or support@bentgo.com so we can make this right. We'd really appreciate the opportunity to assist you further and regain your trust.

Thank you,
Jessica
Bentgo Support
(714) 668-0300
support@bentgo.com

Beoordeeld met 3 van de 5 sterren

Great products but slow shipping

Great products, but avoid buying on their website. Purchase from another source instead. Their shipping takes a long time to arrive.

16 april 2025
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Kallol Barai,

Thank you for your feedback and for being a fan of our products! We're sorry to hear about your experience with shipping. We'd like to learn more and see how we can assist in resolving this for you.

Please don’t hesitate to reach out to us at (714) 668-0300 or support@bentgo.com. We’re here to help and ensure a better experience moving forward.

Thank you,
Jessica
Bentgo Support
(714) 668-0300
support@bentgo.com

Beoordeeld met 4 van de 5 sterren

Mostly great

The kids lunch box is a bit heavy and the sauce cups are super small. Two sauce cups are needed for one serving of a small portion. The freezer plate and lunch box bag are great!

29 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Delay in order

I live in Brazil, I arrived in Puerto Rico on February 15 and I'm returning to Brazil today, February 19, due to the date of purchase and the delivery time indicated on the website, I believed that the order would arrive on time, but unfortunately there was a delay on the part of the carrier, so much so that the last update of the tracking was on February 08, so I ask you to check the possibility of reimbursing me due to the delay, I will not be able to return the item since my flight is today, February 19 at 17:45. I bought my product on 31 January iI want my money back

31 januari 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Great products, terrible direct fullfillment

Great products, but do not buy on their website - try Costco or Target. I got my money back, luckily, but would rather have not spent the last few weeks constantly following up on shipping status, emailing customer service, and using makeshift lunch boxes for my kids while waiting for Bentgo. Expected delivery time 3w from order date, not a Mom-friendly experience.

22 augustus 2023
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Julia, thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you experienced. We understand how important it is to have reliable shipping and timely updates, especially when you're counting on us for your family’s needs.

We’re glad to hear you love our products, but it’s clear we fell short in providing the smooth experience you deserve when ordering from our website. Please know that we’re actively working to improve our shipping processes and communication to prevent this from happening in the future.

If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us directly. Your feedback is invaluable in helping us improve, and we appreciate you giving us the opportunity to address this.

Thank you,
Jessica
Bentgo Support
(714) 668-0300
support@bentgo.com

Beoordeeld met 2 van de 5 sterren

Poor customer service and slow shipping

Have yet to get the product as they have been backed up for weeks and we ordered weeks before school started. Called customer service after not getting the product within 10 business days, as site stated, and customer service rep was cold, unapologetic and only offered a refund for the inconvenience and 30 percent off the next order. Next order? Why would we order agin from a company that not only does not keep its word but also failed to communicate any shipping delay and then employs poor customer service. I can only imagine the reliability of the product if the company is run this poorly! Will not order again.

8 september 2023
Review zonder uitnodiging
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Antwoord van bentgo.com

Hi Telli, thank you for taking the time to share your feedback. We deeply apologize for the delays and the experience you had with our customer service. This is not the standard of service we aim to provide, and we understand how frustrating it must have been for you, especially during such a busy time as back-to-school preparation.

We’re truly sorry for the lack of communication about the shipping delay and for the interaction with our representative that left you feeling unheard. Your concerns are valid, and we are actively reviewing this situation to ensure better communication and improved training for our team members moving forward.

Your trust is important to us, and while we know we didn’t meet your expectations this time, we would appreciate the chance to make things right. If there’s anything further we can do, please don’t hesitate to reach out directly.
Thank you,
Jessica
Bentgo Support
(714) 668-0300
support@bentgo.com

Beoordeeld met 2 van de 5 sterren

Took longer to ship than advertised

Took longer to ship than advertised. I ended up ordering the exact same products on Amazon and got them in 2 days because we needed them for school. No online return feature and they deduct for return shipping. You are better off buying from the Bentgo Amazon store. Bento box is really cute, size of the lunch bag doesn't really fit the box but we use the extra space to pack snacks. My child thinks its cute and we like the shoulder strap a lot. All in all we love the product, but would not order from the website again.

20 augustus 2022
Review zonder uitnodiging

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