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berylove.com Reviews 

19
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TrustScore 3 uit 5

3,0

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3,0

Gemiddeld

TrustScore 3 uit 5

19 reviews

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3,0

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(19)

19 reviews in de afgelopen 12 maanden

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Beoordeeld met 2 van de 5 sterren

Sent wrong item and I ended up paying over $50 total wasted

The dress I ordered took a while to come plus I had to pay out of pocket $27 shipping. Then when it arrives - it is too big (wrong size) and wrong color dress! They made me jump thru a million hoops of taking multiple pictures of item, numerous emails, and then sending documentation of each step of return and that I had to pay for packaging and shipping. So a total of over $50 I paid for a dress that I never even kept bc it wasn’t what I ordered. Really messed up to make customers have to pay all that and go thru all of that when they made the mistakes !!!

9 juli 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Mackenzie Lewis,
We sincerely apologize for the frustration and disappointment you experienced with your order. We completely understand how upsetting it must have been to receive an item that did not meet your expectations, especially when you believe the size and color were different from what you ordered. We are truly sorry for the inconvenience, additional costs, and time spent dealing with this situation.
Regarding your concerns, we would like to kindly explain that, in order to properly investigate reported issues and protect both our customers and our quality control process, our customer service team may request photos and relevant information about the item and return process. This helps us verify the situation accurately and determine the most appropriate solution. We sincerely apologize if these requests caused additional inconvenience or made the process feel burdensome.
We have already begun reviewing your case and verifying the details you provided. Once our investigation is completed, we will promptly send you an appropriate solution via email. We kindly ask you to check your inbox for further updates, and we truly appreciate your patience while we work to resolve this matter.
Best regards,
Berylove Customer Care Team

Beoordeeld met 5 van de 5 sterren

UNMATCHED SERVICE!

The dress I ordered did not look good on me oo I returned it and I must say that although it took forever to get reimbursed, the service I received was phenomable. Tiki did an outstanding job of keeping me informed through the whole process. They did reduce the full amount for shipping but reimbursed me the rest. I was very thankful for that since I no longer needed the dress.

8 juli 2026
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Antwoord van berylove.com

Dear Cathy,
Thank you so much for your thoughtful review! 💖 We're delighted to hear that Tiki provided you with outstanding support and kept you informed throughout the entire refund process. While we're sorry the dress wasn't the right fit for you and that the reimbursement took longer than expected, we're glad we could help resolve everything for you. 🌷 Your understanding and kind words mean so much to us, and we'll be sure to share your wonderful feedback with Tiki. We truly appreciate your trust in Berylove and hope to have the opportunity to serve you again for a future special occasion! ✨
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

Disingenuous and very lengthy delivery times

I paid $40.00 for expedited shipping. Didn't hear anything from them other than receiving a confirmation for placing the order. At checkout I was quoted a delivery date of June 29th (I ordered June 26). The delivery date came and went without any updates to my order's status. When I contacted them I was only then informed that they take 12 days to process and then an additional 3-8 days to ship. Then they informed me if I cancelled I won't get my full refund because according to their policy I didn't cancel within 24 hours. This feels scammy to me. Buy from where you want but they're officially off my list

1 juli 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Mariah Harrison,
We incerely apologize for the frustration and disappointment you experienced regarding the delivery timeline and overall communication. We fully understand how upsetting it must have been to wait for your order without receiving timely updates, especially when you paid for expedited shipping.
We would like to clarify that order processing and shipping timelines include both processing time and delivery time. Processing is required to carefully prepare and quality-check each order before dispatch, and shipping times may vary depending on the destination and logistics conditions. Regarding cancellation policies, orders can only be canceled within a limited time window after placement because processing may already have started, which is why refunds may be affected after that period. We truly regret that this was not clear enough during your experience and understand your concerns.
To better assist you and review your order in detail, please send your order information and related details to service.berylove@gmail.com. Our customer care team will carefully investigate your case and provide you with an appropriate solution as soon as possible.
Best regards,
Berylove Customer Care Team

Beoordeeld met 2 van de 5 sterren

The dresses I bought were decent…

The dresses I bought were decent quality, but too small. Sizing runs small. Upon returning, which is not an easy task, they only refunded about 65% after restocking and handling fees. READ RETURN INSTRUCTIONS BEFORE ORDERING.

26 juni 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Catie VanDerVelde,
We sincerely apologize that your shopping experience did not meet your expectations, especially regarding the sizing and the return process. We understand how disappointing it can be when a dress doesn't fit as expected, and we truly appreciate you taking the time to share your feedback.
We'd also like to clarify that your refund was processed strictly in accordance with our return policy. The refund amount reflects the applicable restocking fee and processing fee outlined in our policy, and no additional charges were deducted beyond what is stated. We always strive to be transparent so our customers know what to expect before making a purchase.
After reviewing your order, we've located your case and have already provided you with a follow-up solution through our support system. We kindly invite you to check your messages at your earliest convenience, and we hope this will help resolve your concerns. Thank you for giving us the opportunity to assist you, and we truly hope to serve you better in the future.
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

Difficult Return

I purchased a dress directly through berylove.com; the dress was not tea length as pictured, and is too big, so I have asked to return it. It has been a week of back and forth..... they do not like to take their products back.

26 juni 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear EMB,
We sincerely apologize for the frustration and inconvenience you've experienced with your return request. We're sorry to hear that the dress did not meet your expectations in terms of both the length and sizing, and we understand how disappointing it is when the return process takes longer than expected.
Please rest assured that we never intend to make returns difficult for our customers. Every return request is reviewed according to our return policy, and in some cases, additional information is needed to ensure the request is handled accurately and fairly. Our goal is always to work with our customers toward the best possible resolution.
To help us investigate your case as quickly as possible, please send your order number and the details of your situation to **[service.berylove@gmail.com]**. Our dedicated support team will carefully review your case and provide you with an appropriate solution as soon as possible. We truly appreciate your patience and look forward to resolving this matter for you.
Best regards,
Berylove Customer Care Team

Beoordeeld met 5 van de 5 sterren

Although the process of receiving and…

Although the process of receiving and returning an item is lengthy, at end they helped me get my refund back as the dress didn’t work for me. Marin helped me resolve my requests.

29 juni 2026
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Antwoord van berylove.com

Dear Customer,
Thank you so much for taking the time to share your experience with us! 💙 We're sorry to hear that the dress wasn't the right fit, but we're glad we were able to help resolve everything and process your refund in the end. Your patience throughout the return process truly means a lot to us, and we're especially happy to know that Marin was able to assist you every step of the way. We'll be sure to pass along your kind words! 😊 We hope to have the opportunity to serve you again and help you find the perfect dress next time. ✨
Best regards,
Berylove Customer Care Team

Beoordeeld met 5 van de 5 sterren

The dress was beautiful it just didnt…

The dress was beautiful it just didnt look good on me. Very well made. Thank you to Tiki who was so helpful in processing my return. You have to pay to ship it back but refund was processed quickly and customer support was great.

26 juni 2026
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Antwoord van berylove.com

Dear Cristina,
Thanks for your kind words. Glad you love the dress quality and Tiki helped you finish the return smoothly with fast refund.
Best regards,
Berylove Customer Care Team

Beoordeeld met 5 van de 5 sterren

Mica was great with customer service…

Mica was great with customer service and communicating with me about my order

26 juni 2026
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Antwoord van berylove.com

Dear SamanthaHill,
Thank you for your praise! Glad Mica provided you with great order support.
Best regards,
Berylove Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent Service from Tiki

Tiki was absolutely amazing! I needed help processing an online dress return, and she made everything quick, simple, and stress‑free. She was friendly, patient, and very professional. I really appreciated how clearly she explained each step and how supportive she was throughout the process. Her kindness and efficiency truly made the experience a positive one. Thank you so much, Tiki!😍😊

24 juni 2026
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Antwoord van berylove.com

Dear Michellelyn,
Thanks for your lovely feedback! We’re glad Tiki handled your return smoothly and brought you a nice experience.
Best regards,
Berylove Customer Care Team

Beoordeeld met 4 van de 5 sterren

Excellent customer service

The communication was timely and I was well informed by Tiki who was courteous, knowledgeable and patient as I had numerous questions.

After recording the product I realize the pants was shorter than the picture(I wanted it to cover my shoe but it won’t ) the details and buttons was nothing like the picture as well.

Thank you Tiki

24 juni 2026
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Antwoord van berylove.com

Dear mel book,
Sorry for your unsatisfactory shopping experience. Glad Tiki patiently assisted you all the time. We will make improvements accordingly.
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

Still no refund! Don't waste your money!

Similar to many of the other reviews, I'm having a horrible experience with this company. I was going to be a bridesmaid and ordered a dress of the bride's choice from Berylove last month. It took awhile for the dress to arrive and it was pretty but didn't fit. I emailed their customer service team, who ignored my original request to return the dress for a full refund. Instead, we went back and forth and I was given a number of ridiculous options which mostly included keeping the dress or receiving a few dollars as a refund, all of which were not acceptable. After asking for their return address several times, I finally received an address in Farmers Branch, TX. But even though I followed the return instructions, they still rejected my package and sent it back. It's like they're willing to do anything not to return my money to me! I tracked the box and it's sitting back at the UPS Store that I sent it from! I'm sending the dress RIGHT BACK TO BERYLOVE AGAIN. STOP TAKING PEOPLE'S HARD EARNED MONEY AND NOT GIVING IT BACK WHEN YOUR PRODUCT IS NOT TRUE TO SIZE!!! ACCEPT THIS DRESS BACK, STAND BY YOUR PRODUCT AND SEND MY REFUND!!!

23 juni 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Alli,
We sincerely apologize for the unpleasant experience you have gone through. We have contacted you and completed the after-sales refund for your order.
We appreciate your understanding.
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

This company is a scam!

This company is a scam! Do not order from them. The dress quality is extremely low and does not look anything like the item pictured on their website. Berylove claims to have a refund return policy, but they do not refund your money. Even after jumping through every hoop and following the crazy return instructions to the T. They have not accepted the return from the post office, and the post office has attempted to deliver my return to the return address they provided several times without success.

11 mei 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Melissa Bosch McCormick,
We sincerely apologize for any inconvenience this may cause. The issue you encountered may be due to logistical reasons, and we trust our warehouse would not refuse to accept packages without a valid reason. We will actively handle after-sales service; you can contact our main email address: customercare@zapaka.com.
Thank you for giving us the opportunity to personally serve you.
Best regards,
Berylove Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good communication with Marin

Good communication with Marin. Quick shipping

12 juni 2026
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Antwoord van berylove.com

Dear DebraRancourt,
Thanks for your positive feedback! Glad Marin communicated well and your order shipped quickly.
Best regards,
Berylove Customer Care Team

Beoordeeld met 2 van de 5 sterren

DIFFICULT RETURNS!

Clearly this company does everything they can to deter returns from not listing return information or address on their website, slow response when requesting return info, and then a laborious process to return the item. They repeatedly send offers to try to have you opt to keep. If you don't follow their process they will not refund. You pay for shipment to begin with which was $26 in my case and then for return, another $16 for a total of $42 that is nonrefundable! Unbelievable! You must return in original package within 14 days, email tracking information with a picture of the package being mailed back and a photo of your mailing receipt with the tracking number. When you send this information you get a reply that if after inspection everything is in order you should get a refund for the item, minus shipping, within a few business days. I had to follow up after more than two weeks to even get acknowledgement of receipt. The refund was not on my last credit card invoice so will see if it reflects this month. They are quick to let you know the timeline you must abide by but certainly do not apply the same requirement to themselves. I assume they hoped I would forget? Never again will I order anything from this company. They are definitely not being customer-focused in their return policies. The dress itself seemed well-made but was not right for me at all and did not fit. It weighed a lot which contributed to the shipping cost. Unless you know you are going to keep a dress, be really careful because it will be frustrating and costly to return.

14 mei 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Janine Williams,
We sincerely apologize for any inconvenience caused. We have contacted you via email to resolve this matter. Please kindly check your mailbox.
Thank you for giving us the opportunity to assist you personally.
Best regards,
Berylove Customer Care Team

Beoordeeld met 2 van de 5 sterren

Cheap Clothing

Berylove advertises quality attire and sends you inferior, subpar, cheap clothing. They may try to withhold your refund, claiming restocking fees and shipping. They're based in China, and you're not getting what they advertise on their website. Please read the reviews before ordering from Berylove. They'll scam you out of your refund and try to convince you to keep their polyester attire that's shabbily made. Save yourself a headache, time, and the frustrations of having to get a refund.

7 mei 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Aetna M,
We sincerely apologize for any inconvenience caused. We will actively deal with your after-sales matters. Please contact us via our official email: service.berylove@gmail.com.
Thank you for giving us the opportunity to assist you.
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

Poor quality and don’t respond to email…

Poor quality and don’t respond to email for return

7 mei 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Diana del Valle:
We sincerely apologize for the unsatisfactory product quality and for not replying to your emails promptly. We regret that your order has exceeded the after-sales period. If you have any questions, please contact us via our official email address: service.berylove@gmail.com.
Thank you for giving us the opportunity to provide service.
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

Ruined my ideal engagement photos

I would leave an angry face instead of any stars! The company itself is a complete scam. I ordered my engagement picture dress and chatted with a sales rep that said my dress would ship in 15 business days. My photoshoot was over a month out so I gave myself plenty of time. It’s been two months and I still haven’t received my dress. I’ve emailed and called china like 10 times with no response at all! DO NOT USE THEIR WEBSITE!!!

5 maart 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear Madison Eakens,
We are truly sorry for all the trouble you've experienced. We will follow up your order right away. Please reach us at service.berylove@gmail.com.
Thank you for giving us the opportunity to assist you.
Best regards,
Berylove Customer Care Team

Beoordeeld met 1 van de 5 sterren

Poor quality, no full refunds

Dress looked nothing like photo and very low quality. The have a return policy that includes taking multiple photos of the item and package as you mail it back, tight timeframes etc. Even though you have to pay shipping both ways, they still take the shipping out of your refund to the tune of $35. Avoid like the plague!!!!

15 maart 2026
Review zonder uitnodiging
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Antwoord van berylove.com

Dear KMc,
We sincerely apologize for any inconvenience this may cause. We will actively handle after-sales issues, and you can contact us at our main email address: service.berylove@gmail.com. Thank you for giving us the opportunity to serve you personally.
Best regards,
Berylove Customer Care Team

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