I was to believe that all extras were included in the initial membership, not true .it is a basic plan of fasting and charged for anything extra. also charged in American dollar! once again clicked... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I tried many diets, but I always gained the weight back. With the Bestme diet, it was very difficult for me to lose weight at first, and it took time. Then I felt satisfied with the result, even thou... Toon meer
Bedrijf heeft geantwoord
I took offer of half price for 3 months then found that every thing you thought would be included if you clicked on them it cost you more. Then you see that your subscription will be renewed in 3 mon... Toon meer
Bedrijf heeft geantwoord
Given 1 star as no option for 0 stars. App and mobile website make it impossible to cancel . DO NOT USE BEST.me Also didn’t like that everywhere in the app they are trying to get you to upgrade... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Contactgegevens
Verenigde Staten
- feedback@best.me
- best.me
2,2
Slecht
252 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was charged extra for something I did…
I was charged extra for something I did not order. I have reached out to customer service to close my account to no avail . Hate this Experience!
15 april 2026
Review zonder uitnodiging
THESE PEOPLE ARE SCAMMERS
THESE PEOPLE ARE SCAMMERS. they took out £15.54 from best.me premium Beacon and £74.13 from Best.me Fasting 3M Beacon. I have no idea what this is and they have been taking it since last November. I have asked for a refund, because I signed up for a free trial and within 3 mins the money came out of my account. I did everything I could to get it back. and they ignored me.
8 april 2026
Review zonder uitnodiging
I used to struggle with fasting but…
I used to struggle with fasting but since I did this type of fast it has helped me so much. I enjoy it.
Energy levels are good, sugar levels has been good (diabetic). I'm loving the journey.
24 april 2026
Antwoord van Best.me
Hello Thandi,
Thank you so much for sharing your experience, it’s truly wonderful to hear how much this approach has helped you.
We’re especially glad to know that your energy levels feel good and that you’re seeing positive changes with your sugar levels as well. It’s great to hear that fasting has become more manageable and enjoyable for you, as that consistency is key to long-term results. 💚
We’re really happy to be part of your journey, keep going, you’re doing amazing.
- Best.Me Team
I have tried to cancel this several…
I have tried to cancel this several times and it keeps charging my account. This month it charged the account twice I want my money back! I don't think I've ever had this much trouble trying to cancel a subscription in my life! Do not use this company.
Update: I received a text saying one payment has been refunded but never got an email or confirmation that it has been canceled. And this has been charging me for a LONG time with no clear way to cancel. I even reached out through my own email instead of their portal. I WANT ALL THE MONEY YOU HAVE TAKEN FROM ME, NOT JUST ONE WHEN YOU'VE CHARGED ME TWICE. PERIOD. AND NOTICE THAT THIS HAS BEEN CANCELED. AND ANYTHING THAT MAY BE AFFILIATED WITH THIS COMPANY. CONSIDER THIS MY FORMAL PUBLIC NOTICE. REFUND ALL THE MONEY YOU HAVE TAKEN.
22 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Michelle,
Thank you for sharing your feedback. We’re really sorry to hear how frustrating this situation has been, and we completely understand how concerning repeated charges and uncertainty around cancellation can feel.
We’d like to clarify that cancellation is always available directly through the account settings. If any assistance is needed, guidance is available in our help desk, and our support team is always ready to help. We were able to identify your account based on this review, however, we couldn’t find any previous inquiries from your registered email address, which may have delayed timely assistance if you had reached out from a different contact.
Regarding the duplicate charge you mentioned, that doesn’t sound right, and we’d like to review this in detail to understand what may have happened and ensure everything is handled properly. While one refund has already been initiated, we will carefully review your account history to clarify all charges and provide you with a clear update.
A member of our Customer Experience team will be reaching out to you directly shortly to assist further and work toward resolving this for you.
- Best.me Team
I tried many diets
I tried many diets, but I always gained the weight back. With the Bestme diet, it was very difficult for me to lose weight at first, and it took time. Then I felt satisfied with the result, even though I only lost 3 kilograms. It's okay, I'll continue with the Bestme diet, and most importantly, I haven't gained the weight back at all during the diet , I always
feel Satiety👍👍💙💙
22 april 2026
Antwoord van Best.me
Hello Freda,
Thank you for sharing your experience, we really appreciate your thoughtful feedback.
We understand that progress can take time, and it’s great to hear that you stayed consistent and are now seeing results. Maintaining weight loss and feeling satisfied are both very important, so it’s wonderful that you’re experiencing that. 💚
We’re glad to have you continuing your journey with Best.Me.
- Best.Me Team
It's working without craving
It's working I was worried about being hungry, but the water maintained me satisfied. I could belive it. To be honest I lost 1lb 7onz ,for the first time I slept early and woke up energetic. Love the app love the motivation. Thanks
21 april 2026
Antwoord van Best.me
Hello,
Thank you so much for sharing your experience, we really appreciate your kind words!
It’s great to hear that the program is working well for you and that you’re feeling satisfied without struggling with hunger. Seeing early results like your weight loss, improved sleep, and higher energy levels is a wonderful sign that you’re on the right track.
We’re especially glad that the motivation and support within the app are making a positive difference for you, that’s exactly what we aim for.
If you ever have any questions or need guidance as you continue, feel free to reach out anytime, we’re here to support you.
Best.me Team
O meu peso na realidade era 89,5 mas…
O meu peso na realidade era 89,5 mas não aceitou a vírgula. Estou contente porque em tão pouco tempo, o peso baixou, pouco mas baixou.
21 april 2026
Antwoord van Best.me
Olá Maria,
Obrigada pelo seu feedback e que bom saber que você já notou progresso com o seu peso!
Gostaríamos de esclarecer que o programa permite inserir valores de peso completos, então você poderá registrar seu peso exato. Se algo não funcionou como esperado, teremos prazer em investigar.
Por favor, entre em contato para que possamos ajudá-la ainda mais.
- Equipe Best.Me
You cannot cancel this subscription.
You cannot cancel this subscription.
It does not appear in subscriptions on my
Phone.
What a scam !!
21 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Neil,
We’re sorry to hear about your experience, we understand how frustrating this must have felt.
We’d like to clarify that subscriptions may not appear in your phone’s subscription list depending on how they were created, and in such cases they can be managed directly through your account.
Our support team has already provided you with detailed guidance and direct links to complete the cancellation, which are also available in our Help Center.
We can confirm that your subscription has now been cancelled, and everything has been explained to you in detail.
- Best.Me Team
SCAM .. They will keep charging your account
Cancelled the auto renew when I signed up as I only wanted it for a month but yep! They charged me twice as much the following month and won’t cancel it .. had to go to bank and cancel card. SCAM!!! Shame on you!!! Do not use !!
19 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Paul,
We’re sorry to hear about your experience, we understand how frustrating and concerning this must feel.
We’d like to clarify that subscriptions renew automatically unless cancelled before the next billing cycle, as outlined during signup. Cancellation is always available through your account settings, though we understand it may not always feel easy to locate.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will review your case and assist you further.
- Best.Me Team
What a scam steer clear of this company
21 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Alison,
We’re sorry to hear that this was your impression, we understand your concern.
We’d like to clarify that our services are only activated after a user selects and confirms a plan, and any additional features are entirely optional. We aim to provide a transparent experience, though we understand it may not always feel that way.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to assist you further.
- Best.Me Team
Scam
Scam
They dont let me ancel my subscription which I never asked for
20 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello,
We’re sorry to hear about your experience, we understand how frustrating this must feel.
We’d like to clarify that subscriptions can only be activated after selecting a plan and confirming the purchase. Cancellation is always available through your account settings, though we understand it may not always feel easy to locate.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to assist you further.
- Best.Me Team
I took offer of half price for 3 months…
I took offer of half price for 3 months then found that every thing you thought would be included if you clicked on them it cost you more. Then you see that your subscription will be renewed in 3 months at full price of nearly 70e I have tried for 3 days to cancel the subscription with no success. I can't find any customer service and the information on how to cancel doesn't work. I am now having to go to my bank and tell them this is a scam because I believe truly is. They capture you and you have no way out.
20 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Jane,
We’re sorry to hear about your experience, we understand how frustrating this situation must feel.
We’d like to clarify that additional features are optional and presented separately, so they can always be skipped. Subscriptions renew automatically unless cancelled beforehand, as outlined during signup. Cancellation is always available through your account settings, though we understand it may not always feel easy to locate.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to assist you further.
- Best.Me Team
Given 1 star as no option for 0 stars
Given 1 star as no option for 0 stars. App and mobile website make it impossible to cancel . DO NOT USE BEST.me
Also didn’t like that everywhere in the app they are trying to get you to upgrade . Everywhere you click they are asking you to upgrade.
Meals ( too over complicated for me) but ok but you need to upgrade to get nutrition value .
Way too expensive for what you are getting .
19 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Olivia,
We’re sorry to hear that your experience felt this way, we understand how frustrating it must have been.
We’d like to clarify that cancellation is always available through your account settings, and additional features are entirely optional and can be skipped at any time. We also appreciate your feedback regarding the meal plans and overall value, as this helps us improve.
We can see that you’ve already been in contact with our support team, and that everything has been explained to you in detail.
- Best.Me Team
I was to believe that all extras were…
I was to believe that all extras were included in the initial membership, not true .it is a basic plan of fasting and charged for anything extra. also charged in American dollar! once again clicked off Facebook to quickly.
Once in and joined the fasting there is minimal access ,ie advice ,guidelines, just a timer and menu. disappointed.
have unsubscribed after an hour.would like a refund!
18 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello David,
We’re sorry to hear that your experience didn’t meet your expectations, we understand how this may have felt disappointing.
We’d like to clarify that the core program includes fasting tools and guidance, while additional features are offered separately and are entirely optional. These can always be skipped based on your preferences. Pricing and currency are displayed during checkout before confirming the purchase.
We understand your concerns regarding the content and overall value, and your feedback is important for us to improve.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.Me Team
Scam – unauthorized charges and no respect for EU laws
This is a scam.
I signed up for what was presented as a trial, and they started charging me without clear and transparent consent. They took money from my account without proper authorization and made the cancellation process unnecessarily difficult.
This is not acceptable and does not comply with EU consumer protection laws regarding transparency and subscription practices.
Even after cancelling within the trial period, I had to fight to request a refund. This is misleading and unfair to customers.
Avoid this company.
16 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Marleen,
We’re sorry to hear about your experience, we understand how concerning this situation must have felt.
We’d like to clarify that all subscriptions, including renewals, are presented during signup and require user confirmation before initial charges are processed. Cancellation is always available, though we understand it may not always feel straightforward.
We can also see that your case has already been reviewed by our support team and that a refund for the recurring charge has been issued. Detailed information regarding your subscription and billing was also provided to you.
- Best.Me Team
Please do NOT waste your time
Please do NOT waste your time, and especially your money, on this app. You get almost nothing for the base fee and everything else is "premium" and expensive. So sad!
17 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Thomas,
We’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that the core program is accessible on its own, while additional features are optional and can always be skipped depending on your preferences. Your feedback is important and helps us improve both the content and overall experience.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. We’ll be happy to assist you further.
- Best.Me Team
hidden extras but good customer service
had a bad experience to start but have to say the customer service follow up was very good. just be careful when adding extras after you sign up as it will be taken directly. I have spoken with them and they said they will look into this.
16 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Rachel,
We’re sorry to hear about your experience, we understand how frustrating and concerning this situation must feel.
We’d like to clarify that any additional features are optional and presented separately after the initial signup. They require confirmation before being activated and are not intended to be triggered without user action. We understand, however, that this may not have felt clear in your case, and your feedback is important for improving transparency.
Regarding payments, all transactions follow the selected options during the process, but we agree that clarity at each step is essential and will take your comments into account.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.Me Team
The choices and flexibility
16 april 2026
Antwoord van Best.me
Hello,
Thank you for your feedback, we’re glad to hear you’re enjoying the choices and flexibility of the program.
That’s exactly what we aim to provide, and it’s great to know it’s working well for you. 💚
- Best.Me Team
Very ordinary product
Very ordinary product. You get the very bare minimum and then have to pay for everything else. There are far better products on the market. Glad I only wasted $29 ..
Don’t waste your money.
16 april 2026
Review zonder uitnodiging
Antwoord van Best.me
Hello Corinne,
Thank you for your feedback, we’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that additional features are optional and can always be skipped, while the core program remains accessible.
We can see that you’ve been in contact with our support team and that everything was explained in detail.
- Best.Me Team
Antwoord van Best.me
Hello Kathy,
Thank you for your kind feedback, we’re really glad to hear you find the meal plan motivating and easy to follow.
That’s exactly what we aim to provide, and it’s great to know it’s working well for you. 💚
- Best.Me Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.