Haven’t heard a thing about my order in about a month, no order confirmation nothing, but it did charge my card and there is no way to get ahold of them tried calling just put on hold, tried email has... Toon meer
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I’ve been a customer for awhile now, and my dogs love your products and have benefited from them. However, my last order has never arrived and I’m not able to reach customer service using an email or... Toon meer
Unfortunately, my picky border collie is having nothing to do with eating the chews no matter how I disguise them (Boost Bites and Vitality Bites). So, I'm not really sure if they work or not. Howev... Toon meer
I emailed the company in reference to the orders that I did not received for October and November. The company replied quickly. I now have both my orders. Thank you so much for the wonderful custom... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Essential, Functional Products Your Pets Will Love. Our all-natural supplements are cold-pressed to preserve flavor and effectiveness. Proudly Made In the USA 🇺🇸 All purchases guaranteed or your money back
Contactgegevens
4607 Lakeview Canyon Road, #252, 91361, Westlake Village, Verenigde Staten
- (805) 203-6854
- hello@bestfriendswellness.com
- bestfriendswellness.com
3,6
Gemiddeld
146 reviews
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DOES IT WORK
AFTER READING ALL THE REVIEWS I WAS HOPING THERE WOULD BE SOME SIGNIFICANT CHANGES IN OUR DOGS. IN ACTUALAITY THEY SLEPT ALOT BUT THEIR ITCHING STILL CONTINUED. I KNOW IT'S ONLY BEEN A WEEK BUT I'LL CONTINUE TO GIVE THEM THE TABS AS DIECTED TO SEE IF ANY CHANGES DEVELOPE
1 augustus 2022
Antwoord van Best Friend's Essentials
Hello Donald, thanks for your review. We're sorry to hear that you haven't seen the changes you were hoping for after starting them on our product.
We would suggest continuing to give them the tabs as directed and monitoring their progress; depending on their individual situation, it can take up to 6 weeks to see results. If you have any further questions or concerns, please don't hesitate to reach out to us at hello@bestfriendswellness.com
My dog will not eat it
30 juli 2022
Antwoord van Best Friend's Essentials
Hi Eugene, thanks for trying out our product. I'm sorry to hear that your pup didn't take to it.
We would love to get some more feedback from you about what didn't work so that we can improve our recipe. Please email us at hello@bestfriendswellness.com and we'll be happy to chat with you further.
My dogs have allergies
My dogs have allergies. so I wish to discontinue the meds from you. Thank you.
29 juli 2022
Antwoord van Best Friend's Essentials
Hi Laveta, thank you for your review, we appreciate and value candid, unsolicited feedback.
I am sorry your dog is still suffering from allergy symptoms and that our prouct didn’t satisfy your expectations. Our customers’ happiness is always our highest priority.
My name is Jeff Rappaport and I am the owner of the company. I would like to personally speak with you regarding your experience. I believe I may be able to provide you with some tips that can help your pup.
Please feel free to contact me directly at jeff@bestfriendswellness.com, or let us know here if it would be ok to call or email you directly.
Please feel free to visit https://returns.bestfriendsessentials.com/ to return any unused products. We offer a 180-day moneyback guarantee, and I see you are well within that window.
Thanks for giving us a shot! I hope your pup feels better soon
Antwoord van Best Friend's Essentials
Thank you for your review, William! We're so happy to hear that you're enjoying our products. We strive to create the best possible experience for our customers and we're glad to have you as part of the Best Friend's Essentials family.
My dogs will not eat these unless they…
My dogs will not eat these unless they are covered in peanut butter which makes them very messy. I need to double check if there are different flavors. As far as what they do for my dogs health, we are only a few days in so I cannot say as of yet.
28 juli 2022
Antwoord van Best Friend's Essentials
Thank you for trying Best Friend's Essentials, Amber. I'm sorry to hear that your dogs are not eating them as they are supposed to, and that covering them in peanut butter is the only way to get them to eat them.
Have you tried breaking them up in their food? Also, we have new flavor options coming soon so please be on the lookout for that.
In regards to the health benefits of our supplements, we recommend giving them at least 4-6 weeks before expecting any changes. So far, what we've heard from other customers is that their dogs have had shinier coats, more energy, and less allergy symptoms since starting on our supplements. We hope your dogs will experience some of these same benefits soon!
I found it very difficult to contact…
I found it very difficult to contact this company to make a change to my order. However when I was finally able to do so they responded quickly and efficiently. I would like to see their contact information put on our e mails or order confirmation pages so they are more easily reachable. My pups love the product so far and seem to be doing well with it.
18 juli 2022
Antwoord van Best Friend's Essentials
Thank you for your review, Marilyn. We're sorry to hear that it was difficult to get in touch with us. Our contact information is included on our website, as well as on the order confirmation and shipping emails. We apologize if this wasn't clear to you and we'll make sure it's more prominent in the future.
We're glad that your pups are doing well with the product and we appreciate your feedback. Thank you for choosing Best Friend's Essentials.
Allergy chew’s
Thank you for these amazing allergy chew’s. I will be ordering more real soon.
15 juli 2022
Antwoord van Best Friend's Essentials
Hi Jane! Thank you for this wonderful review. It's feedback like this that makes all of the hard work seem easy : )
Antwoord van Best Friend's Essentials
Thank you for your review, Candy. We're glad that our product was able to help you resolve your issues. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Ears are improved but still a lot of…Work in progress
Ears are improved but still a lot of growth in them I still clean them very frequently. I tried everything still looking for something that works to clear up Jakes ears.
11 juli 2022
Antwoord van Best Friend's Essentials
Hi Mary, thank you for this feedback! I am glad to hear Jake's ears have improved.
You can try a double dose for up to 30 days. Please keep us posted on Jake's progress, and thanks for being a valued customer!
All the best,
Jeff
Founder
I liked the way it worked but they…
I liked the way it worked but they didn’t like the Taste I had to mix it in with there food
8 juli 2022
No change…
Product was delivered promptly in perfect condition. So far there have been no positive changes in my dog’s condition. Still licking and scratching like crazy. 😢
6 juli 2022
Antwoord van Best Friend's Essentials
Hi Paula, thank you for being a Boost Bites customer and for this feedback. I looked up your order and noticed you received your product 1 week ago. While some dogs respond to Boost Bites almost immediately, it takes 4-6 weeks of consistent use to see a difference for most dogs.
Please keep it up! This is a tough time of year for allergies, consistency is the best path to success with this product.
Thanks again
Need a way to manage your subscription.
There should be a way to manage your subscription and delay or skip an order if you don't need it yet! I still had a jar and I didn't feel that I wanted another two jars just yet, however I could not find a way to delay or skip it till later. So now I have 3 full jars. Truth be told my dog doesn't show any sign that Boost Bites has helped with her scratching like I was hoping it would.
5 juli 2022
Antwoord van Best Friend's Essentials
Hi Rachel, thank you for your feedback, and apologies for any confusion you may be having about our customer support portal.
You can login here at anytime to pause, change or cancel subscriptions: https://bestfriendsessentials.com/account/login/
This was provided to you in your order confirmation email.
Additionally, we have agents available 7 days per week to assist customers. I personally emailed you last night about your subscription and confirmed it was canceled.
In that email I also sent you a link to our returns center where here you can download a pre-paid label to return products within 180-days of purchase: https://returns.bestfriendsessentials.com/
I see you received your first order about 4 weeks ago. Have you been giving the recommended dosage to your dog consistently? While many dogs see immediate results, it can take up to 6 weeks to see the benefits depending on the situation, especially during allergy season.
Thanks for giving us a try, and please don't hesitate to contact us with any further questions or concerns.
All the best,
Jeff
Founder
hello@bestfriendswellness.com
800-236-5849
Bought these from an Instagram ad and…
Bought these from an Instagram ad and haven't looked back. The dog stopped scratching the following morning and these are cheaper than the medication I was using and I am sure they are better for him too!
30 juni 2022
It has not made a Difference in my dogs…
It has not made a Difference in my dogs they still lick their feet are still itchy and they still eat grass
29 juni 2022
Antwoord van Best Friend's Essentials
Hi Paula, thank you for your feedback. I see you received your product less than 2 weeks ago.
While many dogs respond right away, it typically takes 4-6 weeks to see results.
It's a good idea to give your dog a double dose for around 30 days, this can help bring your dog's gut back into balance.
I've gone ahead and cancelled your subscription. If you'd like to resume, please just reach out and let us know, you can still receive future products at the discounted price you initially purchased.
I hope your dog feels better soon.
Best,
Jeff
Founder
Excellence
The customer service, communication and fast shipping were all excellent. 5 Stars 🌟 Thank you.
28 juni 2022
My dogs love it!
They’re the best supplements, my dogs love the taste and I can already see an improvement with their itchy and dry skin! Highly recommended!!
21 juni 2022
Haven't received the product but when…
Haven't received the product but when I do I will write a review.
21 juni 2022
Saw Results Quickly
A great product, I saw benefits after 3-4 weeks my dog has never been happier. Would recommend to friends and family.
18 juni 2022
One of my dogs refuse to eat them
One of my dogs refuse to eat them, the rest will. Fast shipping. I haven't been using them but a couple of days so I don't know how they work. I spoke with my vet about starting them on these and she was very happy.
13 juni 2022
Antwoord van Best Friend's Essentials
Hi Granny, thank you for the review. I am glad to hear your vet was very happy with our product, but sorry to hear that one of your dog is being fussy about them.
Most dogs really enjoy them, but you just can't please them all.
It might help to mix them up with their food.
Please keep us posted with your progress!
Thanks again
Jeff
Founder
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