Best US Moving Reviews 16

This company is not to be trusted. They lowball your your quote for your move. Also not dependable with their dates. I am convinced the majority of their positive reviews are fake.

Edit 9/26/25: We are grateful that the company returned the missing air compressor to us. We wish the company was directly responsive to written contact regarding the other issues mentioned.
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Our relocation with Best US Moving was marred by significant issues including a lost item, a considerable price hike, and poor-quality communication.

We faced a shocking $1,900+ price increase for additional cubic footage at pickup despite verbal and written assurances that costs would align with our estimate. This points to either low balling us in our estimate, miscalculation at pick up (which I did note as will be shown later), or both. The foreman’s illegible inventory and lack of a requested final walk-through prevented verification of charges, creating pressure to agree before our closing.

After proceeding with pick-up, I discovered discrepancies between our final estimate and the pick-up inventory including mislabeled box sizes, separate "piece" listings for cribs, bedframes, mattresses, and bedsprings (misidentified as “springboards).” Furthermore, piece number stickers were found on the walls in the house we sold, as well as on items we transported ourselves (like my stringed instruments). I also found that the company’s claim of an increase from 147 to over 300 pieces appeared to involve conflating “items” and “pieces” (e.g., listing multiples of boxes versus each box as a separate item). Additionally, while 33 pieces of lumber were overlooked on the estimate (14–20 cu. ft. in dimensions), this should have added less than $81. We've requested an audit, but they won't respond.

We experienced many communication issues. A scheduled 8/17/25 video walkthrough was canceled two minutes before start time due to the consultant’s family emergency with no alternative representative offered, and the estimate given didn't match our charges at pick up. Then when we tried to nail down our pick up date, we were told it should be possible to tell us by 8/17/25. This didn't happen, so we requested a single-day pickup for the 21st on 8/18/25, and a customer service voicemail confirmed pickup for 8/20/25 (which we accepted). We also received an e-mail on the 19th from "support" at the company to inform us that "the pick up will be 8/20." We also responded to a driver text regarding our delivery availability stating we'd be ready the afternoon of the 21st, after which we received no follow-up that this might not be feasible (the distance would require leaving early morning on the 21st). As a result, the foreman’s indication of a potential two-day process caused panic, leading us to book different accommodations for the evening than planned, and then WE were blamed for not allowing for a two-day timespan. The only solution offered was for our mattresses to be removed from the truck and put on floors (which were soiled from the movers tracking in dirt on a wet day). Earlier, unresponsive communication (e.g., move date change requests from 7/24/25–7/29/25) also lacked acknowledgment without repeated follow-up, causing additional frustration.

All of this added significant stress to an already challenging process. The company has yet to respond to us directly to address the entirety of these complaints amidst us reaching out to them since late August. A follow-up call was promised on 8/29/25 to address our concerns, but this was never done.

To summarize, customer service is inconsistent despite claims of seven-day availability. Responses to our concerns have been largely absent. We urge Best US Moving to address these issues and caution potential customers until improvements are made. If you use their services, I highly recommend printing out your estimate to compare how charges are calculated at pick-up, insist on the pricing given at estimate (as they are only allowed to charge 110% of a non-binding estimate, and the FMCSA requires them to not to give low ball estimates). I also encourage you to take thorough notes and pictures regarding any difficulties you may face, should you take the risk.

The estimation that the representative gave me was half the price I ended up paying. She miscalculated the space that I needed to half of what it was. My moving day was postponed and when they showed up, that's when they realized that I needed twice the space to move my furniture. Than they broke my move in 2 different days. They did not take any responsibility at all for any of these. I had to fight with them to even lower the price for the second part I had to pay, that was above the quote. They were offering 5 cent discount initially per cubic feet. And that's not the worse part. All my furniture got damaged, scratched, broken, they did not spare a single item. Even the brand new wood flor, got scratch. They assured me when the initial quote was given, that if there is any damage, the insurance will cover it completely. When I filed a claim, I found out that "the insurance" was 60 cents per pound, not the full coverage. That was obviously not explained to me at all, I did not even know there was such a thing. I'm still waiting to hear from a third party insurance on the reimbursement, which I'm sure will not be any where near of what my furniture is worth, or what I will need to spend to replace it.
After wasting all this time to file with insurance, I got $518 approved for settlement.

The movers from Best US Moving were incredible They worked efficiently and handled everything with care. My entire move was completed ahead of schedule. and I couldn’t be happier with the service.

Best US moving proved to be timely and reliable. The showed up exactly when they said they would and worked and diligently to ensure everything was packed and moved on schedule. I couldn’t ask for more!

The value I receive from Best US Moving was outstanding. Their pricing was fair and transparent, with no hidden fees. For the level of Service provided, I feel I got more than my money's worth!

What i appreciated most about best us moving was Their transparent pricing. No hidden fees,just honest quotes and great service. It made budgeting for my move so much easier. I'll definitely use them again!

The crew was punctual,organized, and incredibly professional. They handled my belongings with care, making sure everything was securely packed.

Moving can be stressful, but Best US moving made it a breeze. There team was organized, friendly, and efficient. They took care of all the details, allowing us to focus on setting into our new home. I couldn’t have ask for a better moving service.

"The finest moving company! incredibly trustworthy and well-organized. My furniture was secure and safe, and I moved out of my apartment quickly and easily.

I was pleasantly surprised by best US moving. The pricing was transparent and competitive, and the service surpassed my expectations. The shoed up on the time Worked efficiently, and treated my items as if they were their own. Highly recommended!

Easy and quick to use. They were prompt and on time, efficient and professional. Don't know what I would do without them. I will recommend Best US Moving again and again

This company should change their name to WORST moving company. Had a terrible experience with them. The salesperson was all sugar and candy until she got the contract and the deposit. After that she refused to answer the phone as they could not deliver as promised. It was a nightmare trying to chase them for any information. The biggest problem was the lack of communication. Besides being delayed by more than 4 weeks. And should I mention that they did not mark the boxes. It was like a game trying to fugure out what was in each box. As for the broken items, I will let that pass since that is to be expected. I do not recommend this company.

We were in a bind and needed next day movers. They were efficient and wonderful from the rep Anthony on the phone to Vlad and his crew on site. It was so smooth and they never batted an eye when anything was asked. We are so grateful and highly recommend Best US Moving!

Best US Moving provided a fantastic moving experience! From start to finish, they were professional, efficient, and friendly. I highly recommend them for anyone in need of a smooth and stress-free move. 5 stars all the way!

I recently hired BestUS moving, and I couldn’t be more satisfied with their service. The team was efficient, careful with my belongings, and worked seamlessly to ensure a smooth relocation. From start to finish, their professionalism and attention to detail exceeded my expectations. I highly recommend them for a stress-free moving experience!!!!