I spoke to jean this week after not being able to get thtough on the phone and constantly having to talk to a robot. When jean called me back and helped me get booked in shes only new but 100% star sh... Toon meer
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From my initial phone contact with Bernard to having my new boiler installed three days later by Paul and apprentice Abbie I had great service. I’m very happy with my new Worcester boiler and very ha... Toon meer
Bedrijf heeft geantwoord
The company engineers, Paul and Abbi, arrived on time and started work straight away. They were very friendly and respectful. They were tidy and efficient...doing an excellent job. Would highly r... Toon meer
Bedrijf heeft geantwoord
Paul and Abby were excellent in their work and everything seems to be working ok apart from the wireless Hive system but that isn't down to them and I am sure it will be easily fixed. Great to dea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verwarmingsapparatuur leverancier
- Boiler leverancier
- Gasingenieur
- Gasinstallatieservice
- Gasfitter
- Ketel- en verwarmingsdienst
Info over BeSure Group
Geschreven door het bedrijf
Start Boiler Quote
BeSure is the top boiler & heating system specialists in the UK with a national team of expert technicians who are highly trained and experienced in all types of boilers and heating systems.
Founded by gas technicians, our family-run business means our competitive prices and superior customer service, makes BeSure, the obvious choice.
We pride ourselves on our quick, efficient and reliable service, ensuring that your new boiler is installed to the highest standards meeting all health and safety regulations. Health & Safety is at the forefront of everything we do. No add ons or costly surprises on the day of install.
With 0% packages and buy now pay later options, don’t wait any longer. Call us today and let BeSure take care of all your boiler installation needs. Saving You Money For a Greener Future.
Our 24/7 Promise To You
Geschreven door het bedrijf
- We are committed to our customers all year round
- We are proud to offer our customers a dedicated 24/7 helpline for all their boiler needs, available 365 days a year as standard with every boiler purchased from us. Whether it's a routine inquiry or an emergency repair, our expert team is always on standby to provide prompt and reliable support. This around-the-clock service ensures peace of mind, knowing that professional assistance is just a phone call away, any time of day or night, all year round. Your comfort and satisfaction are our top priorities, and we are committed to keeping your boiler running smoothly at all times.
Extra Long Warranty's
12 Year Warranty On Select Boiler Models
In addition to our 24/7 helpline, we are pleased to offer an exceptional 12-year warranty on select boiler models. This extensive warranty reflects our confidence in the quality and durability of our products, ensuring that you can enjoy long-term peace of mind with your purchase. With this comprehensive coverage, you can rely on the performance and efficiency of your boiler, knowing that any potential issues will be expertly handled. Our commitment to excellence means providing not only top-tier products but also unparalleled support and assurance for years to come.
Contactgegevens
Verenigd Koninkrijk
- 08000086999
- hello@besuregroup.co.uk
- besuregroup.co.uk
4,4
Uitstekend
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This is a bad company. Don’t waste your hard earned money with them.
Had my old boiler which was a cylinder. Never had any issue with it. Want to upgrade for a combi boiler so that can have more space in my loft. Then we had new boiler fitted by this company. They send their engineer to checked if can be installed. He checked and say yes he can install it with no problem.Now every time I open cold water tap it trigger the boiler on. Explain to them this is not normal. They refuse to accept it’s a fault great by their engineer and don’t want to know about it or rectify the issue. On top they are saying it’s my fault. The after care they are saying is never helpful. They will not help you. All they want is to get your hard earned money and when they make something wrong they will blame you for it. Don’t waste your money.
1 september 2025
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Mamode,
Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised following your boiler installation.
What you’ve described is not the level of service we aim to provide, and we take these matters seriously. We would like the opportunity to investigate this further and understand exactly what has happened, particularly regarding the cold water tap triggering the boiler.
Please could you contact us directly at hello@besuregroup.co.uk with your job reference or address so we can review the installation and arrange for a member of our team to assess the issue. Our goal is to ensure everything is functioning correctly and to resolve any problems as quickly as possible.
We appreciate you bringing this to our attention and look forward to working towards a resolution.
Kind regards,
Besure Group
I spoke to jean this week after not…
I spoke to jean this week after not being able to get thtough on the phone and constantly having to talk to a robot. When jean called me back and helped me get booked in shes only new but 100% star she is hope shes looked after, one of the good one her.
13 april 2026
Review zonder uitnodiging
Very professional gas safe plumber
Very professional gas safe plumber
Paul worked clean and tidy
10 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
thank you once again for your continued support of BeSure Group. We’re delighted you were pleased with the speed, quality, and friendliness of our boiler installation service. Your feedback means a lot to the whole team.
Paul and Abbie were both great
Paul and Abbie were both great, very polite and friendly service!
10 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
thank you for your lovely feedback for BeSure Group. We’re thrilled to hear Paul and Abby did such a great job, answered all your questions, and left the boiler room immaculate. We really appreciate your recommendation and will make sure your comments are passed on.
Paul and Abbey did a great job
Paul and Abbey did a great job. They arrived on time as arranged, very thorough and tidy. Highly recommend.
10 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Thankyou for you review, im so please that the engineers were on time and worked to a tidy standard, ill be sure to pass your message onto the team.
The company engineers
The company engineers, Paul and Abbi, arrived on time and started work straight away. They were very friendly and respectful.
They were tidy and efficient...doing an excellent job.
Would highly recommend this company 👌
9 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Thank you so much for your kind review!
We’re really pleased to hear that Paul and Abbi arrived on time and provided such a friendly, respectful, and efficient service. It’s great to know they left everything tidy and that you’re happy with the work carried out.
We really appreciate your recommendation! 😊
Kind regards,
BeSure Group
Unresponsive and Unhelpful – Would Not Recommend
I had an extremely disappointing experience with BeSure Group. Their customer service is honestly some of the worst I’ve ever encountered. Once they’ve got your business, there is absolutely no aftercare whatsoever. Trying to get support is a nightmare, no one ever calls back, no matter how many times you chase them.
To make matters worse, their AI operator “Jodie” is incredibly frustrating to deal with and completely unhelpful. It feels like you’re just going in circles with no real assistance.
Overall, I would not recommend this company to anyone. If you value reliable communication and proper customer support, I’d strongly suggest looking elsewhere.
31 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
i,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We take comments like this very seriously, particularly around communication and aftercare, as this is not the level of service we aim to provide.
Unfortunately, we’re unable to locate your details from this review. We’d really appreciate it if you could contact us at hello@besuregroup.co.uk
with your name, address, or account details so we can investigate this matter further and work towards resolving your concerns.
Kind regards,
BeSure Group
Paul and Abby were excellent
Paul and Abby were excellent in their work and everything seems to be working ok apart from the wireless Hive system but that isn't down to them and I am sure it will be easily fixed.
Great to deal with and a pleasure doing business with them.
8 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
thank you for your lovely feedback for BeSure Group. We’re thrilled to hear Paul and Abby did such a great job, answered all your questions, and left the boiler room immaculate. We really appreciate your recommendation and will make sure your comments are passed on.
Lots of misselling.
Last year I had boiler installed by this company. It went all well until a year later when I got an email regarding annual service. It was not made clear that the service had to be done by them to keep the guarantee. When I looked at the costs they were exobitant nearly 400 pounds per annum. Also the dishonest or ignorant salesman said the guarantee would be for 12 year with worster and themselves when I rang worster they confirmed the guarantee with worster was 2 years and not 12 as stated by the salesman. There is lots of miselling by this company and I would advice please avoide them and look for a local gas engineer who would deal with you in honest way.
With regards to workman ship the last boiler installed was done to my satisfaction . This is no critism of the staff involved. I will.recommed to individual home owners who wants to via this rout but it is not suotable for landlords most have contracts with homeserve or BG.
1 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take any concerns around sales information and warranty clarity very seriously, and we understand how frustrating this situation must feel.
To clarify, manufacturer warranties (such as Worcester Bosch) typically provide a standard warranty period, often around 2 years depending on the model and registration. In addition to this, BeSure offers an extended warranty, which is separate from the manufacturer’s cover. This extended warranty is conditional on the boiler being serviced annually by ourselves, and this is outlined within our Terms & Conditions.
We appreciate that you do not think this was as clear as it should have been at the point of sale, and this is something we are actively working to improve to ensure all customers fully understand their cover from the outset.
We would really like the opportunity to review your case in full, including what was discussed during the sale. Please contact us at hello@besuregroup.co.uk
with your details so we can investigate this further and provide a clear response.
Kind regards,
BeSure Group
Perfect
From my initial phone contact with Bernard to having my new boiler installed three days later by Paul and apprentice Abbie I had great service. I’m very happy with my new Worcester boiler and very happy to have running hot water
12 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi,
Thank you so much for your kind review!
We’re really pleased to hear you had a great experience from start to finish, and that Bernard, Paul, and Abbie all provided a high level of service throughout. We’ll be sure to pass your feedback on to them.
Enjoy your new Worcester boiler and the hot water!
Kind regards,
BeSure Group
Would not recommend this company to fit…
Would not recommend this company to fit a new boiler. Had to pay up front and boiler was left not working for 3 days. No contact from the company and only an AI answer machine available. The kitchen was damaged during the fitting and again no one to speak to. Only email contact . I had to get legal advice to get my money for the repair cost. Please avoid this company
6 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi,
We’re very sorry to hear about your experience and the issues you’ve raised.
This is not the level of service we aim to provide, and we understand how frustrating this must have been, particularly with the delays and damage caused.
We would like the opportunity to review this fully. Please contact us at hello@besuregroup.co.uk
with your details so we can investigate and assist further.
Kind regards,
BeSure Group
Paul and Abby were very good
Paul and Abby arrived on time, just got on with the installation and made sure no mess was left behind.
2 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Taimur, thank you for your kind feedback. We’re delighted to hear Paul and Abby arrived on time, carried out the installation efficiently, and left everything spotless afterwards. We’ll be sure to pass your lovely comments on to them. Thanks again for choosing BeSure Group.
Had a boiler breakdown and BeSure Group…
Had a boiler breakdown and BeSure Group came out quickly to fix it. Great service, fair pricing, and a very professional engineer.
1 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Keith, thank you for taking the time to leave us a review. We’re pleased we could respond quickly to your boiler breakdown and get everything repaired for you. It’s great to hear you were happy with the service, pricing, and professionalism of our engineer. We really appreciate your support.
Really impressed with the boiler…
Really impressed with the boiler service and repair. BeSure Group responded quickly and got everything sorted without any issues. Will use again.
1 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Gregory, thank you for your fantastic review of BeSure Group. We’re glad our team could respond quickly and get your boiler service and repair completed without any issues. Knowing you would use BeSure Group again means a lot to us.
BeSure Group provided a fast and…
BeSure Group provided a fast and efficient boiler replacement service. The engineer was professional and the whole job was completed without any problems.
2 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Malc, thank you for your great feedback about BeSure Group. We’re so pleased to hear you were happy with your boiler replacement and that everything was completed quickly, efficiently, and professionally.
Very reliable company for boiler…
Very reliable company for boiler installation in Liverpool. The whole process was smooth and the communication was excellent throughout.
1 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Harisan, thank you for the wonderful review of BeSure Group. We’re delighted the whole boiler installation process went smoothly and that our communication met your expectations throughout. Your recommendation means a lot to all of us at BeSure Group.
New boiler - Paul & Abby
Paul and Abby did a great job really efficient really happy to answer any questions and left the boiler room immaculate. We recommend
1 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Alun, thank you for your lovely feedback for BeSure Group. We’re thrilled to hear Paul and Abby did such a great job, answered all your questions, and left the boiler room immaculate. We really appreciate your recommendation and will make sure your comments are passed on.
Patrick! Amazing!
Patrick was very nice. He was very efficient and informative. Would definitely recommend using him again if you can.
1 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Marcer, Thank you so much for your kind words about BeSure Group. We’re delighted to hear Patrick provided such efficient and informative service while making the visit a pleasant one too. We’ll be sure to share your feedback with him.
Patrick was extremely pleasant and…
Patrick was extremely pleasant and efficient. He phoned to say he was going to arrive earlier than arranged so that was fine. Hope to see him again next year.
1 april 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi Mrs James, thank you for your lovely feedback for BeSure Group. We’re pleased Patrick’s communication, punctuality, and efficient service made for such a positive experience. We look forward to seeing you again at your next annual BeSure Group boiler service.
BE SURE THAT YOU LL HAVE ISSUES WITH…
BE SURE THAT YOU LL HAVE ISSUES WITH THEM...FIRST THEY SOLD ME THE WRONG BOILER FOR THE HOUSE THEN THEY SENT ME THE MOST STUPID ENGINEERS TO INSTALL IT...IT DIDNT WORK IT TOOK 6 MONTH TO SORT THE FIRST PART...SECOND THEY TOLD ME THERE WAS A LEAK IN MY HOUSE THEIR BOILER WAS FINE...WE HAD TO BREAK THE HOUSE TO FIND OUT THERE WAS NO LEAK AND A SIMPLE PLUMBER FIXED THE ISSUES ON THE BOILER INSTALLATION...THE SERVICING IS A NIGHTMARE EACH YEAR ARROGANT GUYS SOME DON T EVEN KNOW HOWTO USE THE BOILER BECAUSE THERE IS INTERNAL SCREEN . ...THEY ARE LAZY REFUSE TO REFILL IT TO THE LEVEL WAS BEFORE ALSO TO PUT BACK PROGRAM TEMPERATURE AS IT WAS...THEY LAUGH AT YOU LIKE YOU DONT KNOW YOUR BOILER ...BESURE WERE SUPPOSED TO PUT ME ON PRIORITY LIST AS IM ILL AND THIS TIME SEND ME EXPERT TO CHECK ...SEEMS THAT WE ll NEED A PLUMBER AFTER THEM TO PUT BACK THINGS AS THEY WERE AND RECHECK THEIR WORK ...JUST A PAIN I LL NEVER BUY AGAIN FORM THIS COMPANY...JUST A NIGHTMARE NOT TALKING ABOUT BILLS I HAVE BECAUSE OF THEM...ITS NEVER THEIR FAULT ALWAYS THE CUSTOMER PS following your response i have sent email no response i called ...Was supposed being called back...agent could hear me didnt try more than 1 sec didnt call back as usual...just sent another email...also you got my name so why dont you call or email me... The boiler is not working again as they didnt put it back as it was it is loosing water but its not a leak in the house...Still same issue as in the past...No one want to fix or change it so this issue stop ...Really unhappy with your company No one care for Sure!
31 maart 2026
Review zonder uitnodiging
Antwoord van BeSure Group
Hi,
We’re very sorry to read your review and to hear about your experience.
This is clearly not the standard of service we aim to provide, and we understand how frustrating this situation must have been for you. Your feedback is being taken seriously and will be reviewed internally.
If you are still experiencing issues, please contact us at hello@besuregroup.co.uk
with your details, and we will ensure this is looked into as a priority.
Kind regards,
BeSure Group
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