We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered 1 pair of glasses which duly arrived and were completely useless I was unable to focus either at distance or close up. I put this down to a bad choice on my part.However what is more concern... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

A total SCAM company. Fortunately the bank stopped a payment, this Besnyer company instead of taking the advertised amount of £29.99, it tried to take £59.99. The bank then blocked the card but this B... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

THANKS To ANGELINE, WHO IS A CUSTOMER REPRESENTATIVE OF BESYNER. SHE HAS BEEN MOST HELPFUL AND COOPERATIVE IN PROVIDING ME WITH A FULL REFUND IN REGARDS TO A PRODUCT THAT DIDN'T SUITE MY NEEDS.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I ordered an item and then reviewing it decided it wasn’t what i wanted and tried to cancel (as my Amazon allows) but no such option here. Sent an email to customer service but no response. Also... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

143 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Customer care and service

THANKS To ANGELINE, WHO IS A CUSTOMER REPRESENTATIVE OF BESYNER. SHE HAS BEEN MOST HELPFUL AND COOPERATIVE IN PROVIDING ME WITH A FULL REFUND IN REGARDS TO A PRODUCT THAT DIDN'T SUITE MY NEEDS. IT IS MY OPINION THAT BESYNER IS A FINE REPUTABLE COMPANY TO DEAL WITH.THE CUSTOMER SERVICE HAS BEEN EXCELLENT. THANK YOU ANGELINE.

14 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for taking the time to share your experience with us.

We’re absolutely delighted to hear that Angeline was able to assist you so effectively and provide a full refund that met your needs. She truly embodies the level of care and dedication we strive to deliver to every customer, and your kind words will mean a great deal to her.

We also sincerely appreciate your trust in Besyner as a reputable company—it means a lot to us. Providing excellent customer service is always our priority, and we’re glad we could turn your experience into a positive one.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We’re always here to help.

Warm regards,
The Besyner Team

Beoordeeld met 1 van de 5 sterren

Waist of Money

They run out of feed fast. Especially if it’s in the sun. Also the ants get into easily and ruined the juice. First one I had the hook broke off. Second one top broke. Would not recommend.

16 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you for sharing your feedback—we’re really sorry to hear about your experience with the product. That’s certainly not the quality or performance we aim to provide.

We understand how frustrating it must have been to deal with the issues you described, from the durability concerns to the problems with ants and the feed not lasting as expected.

We also want to reassure you that we take concerns like this very seriously. A member of our support team would be more than happy to carefully review your order details, investigate any related charges, and ensure any billing or membership concerns are properly addressed. If there has been any error or misunderstanding, we will work to resolve it as quickly and efficiently as possible.

Warm regards,
The Besyner Team

Beoordeeld met 1 van de 5 sterren

I ordered 1 pair of glasses which duly…

I ordered 1 pair of glasses which duly arrived and were completely useless I was unable to focus either at distance or close up. I put this down to a bad choice on my part.However what is more concerning is that this company has since debited my bank account on 2 occasions for some spurious subscription which I have never authorised.Fortunately my bank detected this last attempt and blocked the payment. BEWARE!

16 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience with both the product and the unexpected charges you’ve mentioned.

We take concerns like this very seriously. A member of our support team would be more than happy to carefully review your order details, investigate the charges, and ensure any billing or membership-related concerns are properly addressed. If there has been any error or misunderstanding, we will work to resolve it as quickly and efficiently as possible.

We also understand how frustrating unexpected charges can be, and we want to ensure everything is clearly explained and fully addressed for you.

Thank you again for your feedback.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

I left the below review on 04/06/26...

I left the below review on 04/06/26...

fell for it. Thought the glasses would work wonderfully so I paid $51 on March 10, 2026. They’re terrible they don’t really work like they advertise and there’s scratches all over them and I take care of them. Today, April 6, 2026, they charged me $21 for a pair I never ordered. When I was ordering the first pair, they kept trying, more than once, to get me to buy another pair for a discounted cost. I denied all of that and just got one pair, which is all I wanted and glad that’s all I paid for. I would return them, but I have an idea that would be a huge ordeal.

I am happy to say that Besyner came through and went above and beyond to make it right!!

Thank you Besyner!

CL

6 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you for updating your review—we really appreciate you giving us the opportunity to make things right.

We’re sorry to hear about your initial experience with the product quality and the unexpected charge. That’s certainly not the experience we want for our customers. We take feedback like yours seriously, as it helps us improve both our products and our processes.

We’re glad we were able to resolve the issue and go above and beyond to restore your confidence. Your patience and willingness to work with us mean a lot.

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you again for your support!

Beoordeeld met 1 van de 5 sterren

I keep having money withdrawn from my…

I keep having money withdrawn from my account without my approval and when I call to stop it the message is our phones are unattended. I will continue to call to have them stop, but I do not advise anyone to purchase from this company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

15 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you for taking the time to share your feedback, and I’m sorry to hear about the experience you’ve described.

A member of our support team would be more than happy to carefully review your order details, investigate the charges, and ensure any billing or membership-related concerns are properly addressed. If there has been any error or misunderstanding, we will work to resolve it as quickly and efficiently as possible.

We take concerns about unexpected charges seriously, and we want to make sure everything is fully checked and clarified for you. Please reach out to our support team with your order information so we can assist you directly.

Thank you again for your feedback.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

Problem signing in

Easy to talk to and very polite and wanted to help

14 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for your kind feedback—we really appreciate you taking the time to share it.

We’re glad to hear that your experience with our team was positive and that you found the support helpful and polite, especially while resolving your sign-in issue. Providing clear and friendly assistance is always our goal, and it’s great to know we were able to help you get things sorted.

If you ever need anything else, we’re always here and happy to assist.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

I had a few reservations after ordering…

I had a few reservations after ordering and I contacted customer service , they put my mind to rest and really appreciate the help I was given. I would like to send many thanks to Angeline who was exceptional 10/10 .
Many thanks x

13 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for taking the time to share your feedback—we really appreciate it.

We’re glad to hear our customer service team was able to reassure you and resolve your concerns, and it’s especially great to know Angeline was able to provide you with such a positive experience. We’ll be sure to pass your kind words on to her—recognition like this means a lot.

If you ever need anything in the future, we’re always here and happy to help.

Many thanks again for your support.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 1 van de 5 sterren

No good

They do not do what u stated they would

24 maart 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Hello, thank you for taking the time to share your feedback. I’m really sorry to hear that your experience didn’t match your expectations.

A member of our support team would be more than happy to review the details of your order, carefully check the charges, and ensure that any billing or membership-related concerns are fully resolved for you. If there has been any error or misunderstanding, we will work to correct it as quickly as possible.

We take concerns like this seriously, and we’d appreciate the opportunity to look into your case properly. Please reach out to our support team with your order details so we can assist you further.

Thank you again for your feedback, and we hope we can help resolve this for you.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

Response to a transaction issue

I was very impressed by the way this issue was dealt with the response was quick very efficient and friendly thank you for your first class service in dealing with this issue

15 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.

We’re really glad to hear that your concern was handled quickly, efficiently, and in a friendly manner. Providing smooth, supportive, and reliable service is always our goal, so it means a lot to know we were able to meet your expectations.

If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

PROBLEM SOLVED!

Customer Service addressed my problem and kept at it until ii was satisfactorily concluded.

1 februari 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for your kind words!
We’re really glad to hear that your issue was resolved and that our team was able to support you every step of the way until everything was sorted to your satisfaction.
Providing attentive and reliable service is very important to us, and it means a lot to know that your experience reflected that.
If you ever need anything in the future, we’re always here to help!
Warm regards,
Besyner Customer Support Team

Beoordeeld met 1 van de 5 sterren

They DO NOT DO what you said,I played…

They DO NOT DO what you said,I played $74.43 Australian then you took out another $44.15 out of my bank for nothing. I am a pensioner and can't afford to spend money on stuff that does not work.
Very UNHAPPY !

2 maart 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

We’re truly sorry to hear about your experience, and we completely understand how upsetting this must feel—especially when you’ve been charged more than expected.

Please know that this is not the experience we want for any of our customers, and we genuinely want to make this right for you. The charges you mentioned definitely deserve a closer look, and we take your concern very seriously.

A member of our support team would be more than happy to review the details of your order, carefully check the charges, and ensure that any billing or membership-related concerns are fully resolved for you. If there has been any error or misunderstanding, we will work to correct it as quickly as possible.

We kindly ask you to reach out to us directly so we can assist you right away. Our goal is to make sure everything is handled properly and fairly, and that you feel confident and supported moving forward.

Thank you for bringing this to our attention—we’re here to help and committed to resolving this for you.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 1 van de 5 sterren

I bought these glasses in good faith…

I bought these glasses in good faith they took 3x weeks to arrive and don't work as advertised and besyner then tried to take a unauthorized subscription payment I've had to get my bank to block them from doing it buyers beware it's all a scam

13 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

We’re really sorry to hear about your experience, and we completely understand how frustrating and disappointing this must feel.

This is certainly not the experience we want for our customers, and we take your concerns very seriously—especially regarding the product not meeting expectations and the unexpected charge you mentioned.

Please rest assured that any membership or subscription associated with an order is completely optional, and never intended to be misleading. That said, we understand how this situation may have felt, and we sincerely apologize for any confusion or inconvenience caused.

We would truly appreciate the opportunity to make this right for you. A member of our support team would be more than happy to review your order, check the delivery timeline, and investigate the charge to ensure everything is handled fairly. If any incorrect or unintended billing occurred, we will work quickly to resolve it, including issuing any applicable refunds.

Please reach out to us directly so we can assist you as soon as possible—we’re committed to resolving this properly and restoring your confidence in us.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

I placed an order then realised I…

I placed an order then realised I didn’t need it, sent an E Mail and it was cancelled immediately and a refund, excellant service

3 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for your kind review!

We’re really glad we were able to assist you quickly with your request. Once you reached out, we made sure your order was cancelled right away and your refund was processed promptly so everything was handled smoothly for you.

It means a lot to us to know you had a positive experience—providing fast, simple, and reliable support is always our goal.

If you ever need anything in the future, please don’t hesitate to reach out. We’re always happy to help!

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

The company was very responsive and helpful

The company was very responsive and respectful in all my dealings with them. I have never had a company so responsible for their product. The were everything they said they would be. I highly recommend Beysner.

11 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for your wonderful feedback!

We’re truly glad to hear that you found our team responsive, respectful, and supportive throughout your experience. It means a lot to us that we were able to meet your expectations and stand behind our product as promised.

Providing reliable service and making sure our customers feel heard and taken care of is always our top priority, so your recommendation genuinely means a great deal to our team.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

Great people to work with!had a problem with my new glasses

I had a problem with my new glasses! I called them and they were sorry about it, and offered me new glasses at no charge!That was real customer service! Thank you!

1 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for your kind words!

We're really glad you reached out and gave us the chance to make things right. Providing quick and caring support is very important to us, and it means a lot to hear that our team was able to help resolve the issue with your glasses.

We truly appreciate your feedback and your support. If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help!

Thanks again for choosing us!

Warm regards,
Besyner Customer Support Team

Beoordeeld met 5 van de 5 sterren

The product was beautiful

The product was beautiful. However, it was pictured as a large wreath on the front door, but to my surprise turned out to be only 11 inches. Of course I was disappointed and emailed the company. They bent over backwards and addressed my concerns IMMEDIATELY. Angelina went above and beyond to help me and emailed me every day. She is by far the best customer service representative I have ever had the pleasure of working with.We came to an amicable compromise. To be honest, I felt a little sad when we concluded because she was an amazing person. The company struck gold when they hired her. She is definitely an asset to their corporation. In conclusion, I would consider purchasing future products from the company based on the experience I received with customer service.

1 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for taking the time to share such a thoughtful review. We truly appreciate your kind words and are grateful that you shared your experience.

We’re glad to hear that although the size of the wreath was not what you initially expected, our team was able to respond quickly and work with you to find a solution that felt fair and satisfactory. Your feedback about the product presentation is also very valuable to us, and it helps us continue improving the information we provide to customers.

It means a great deal to us to hear that Angeline was able to support you throughout the process and stay in close communication until everything was resolved. Providing attentive, caring, and responsive service is something we strive for every day, and we’re very proud to have team members who genuinely care about helping our customers.

Your kind recognition will certainly be shared with Angeline—it will mean a lot to her to know that her efforts made such a positive difference in your experience.

Thank you again for your understanding and for giving us the opportunity to make things right. We truly appreciate your support and look forward to serving you again in the future.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 1 van de 5 sterren

Charging a VIP MEMBERSHIP that I didn't ask for

Bought the socks on Nov. 27th 2025 and they were delivered Dec 22nd .....Now I’m trying to cancel these “ VIP MEMBERSHIP “ U$ 29,95 monthly that they add to my invoice for "FREE ",and I didn't ask for it
On their website said is easy to cancel your membership just use your email and Order # to login … but doesn’t work… They are running a " BIG SCAM “.

It’s unbelievable how people want to take advantage of everything and won’t do an honest job.

10 maart 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you for sharing your feedback. We’re truly sorry to hear about the frustration this situation caused you, and we appreciate you bringing it to our attention.

Please know that the VIP Membership is an optional program offered during checkout, which provides discounts on future purchases. However, we completely understand that this may not always be clearly noticed, and we sincerely apologize for any confusion this may have caused.

We want to reassure you that VIP memberships can be cancelled at any time, and once cancelled, no future charges will occur. If you experienced difficulty accessing the membership portal, our support team is always available to help complete the cancellation quickly and ensure everything is properly resolved for you.

Our goal is always to provide transparent service and make sure our customers feel supported. Feedback like yours is very important to us, and we are continuously working to improve our processes and communication so experiences like this can be avoided in the future.

A member of our support team will be reaching out to you shortly to review the details of your order, assist with the return concern, and look into the membership charge you mentioned so we can resolve this for you as quickly as possible.

Your feedback is very important to us, and we truly appreciate the opportunity to address your concerns and make this situation right.

Beoordeeld met 5 van de 5 sterren

Although I did not understand that I…

Although I did not understand that I had signed up for the VIP status when I ordered German reading glasses and would be charged $29.95 per month, I called 877-308-4145 and spoke with Robert. He stated that he would request cancellation of the VIP status and reimburse my credit card for a $29.95 charge. I call that excellent service. I did receive the reading glasses from Germany and have been pleased with them.

15 februari 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

Thank you so much for taking the time to share your experience — we truly appreciate it.

We understand that the VIP membership option during checkout can sometimes be missed, and we’re very glad that our support team was able to assist you promptly. I'm happy to hear that Robert was able to help cancel the VIP membership and request the refund for the $29.95 charge, ensuring everything was taken care of for you.

It’s also wonderful to know that you received your reading glasses and are pleased with them. That’s exactly the experience we hope our customers have.

Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need help in the future, please don’t hesitate to reach out — our team will always be happy to support you.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 1 van de 5 sterren

A total SCAM company

A total SCAM company. Fortunately the bank stopped a payment, this Besnyer company instead of taking the advertised amount of £29.99, it tried to take £59.99. The bank then blocked the card but this Besyner scammer outfit still tried to take payments not once but twice. Each time they tried, the amount was slightly more, £61.49 then £63.49. Apparently the £59.99 was requested as a subscription, nothing to do with any purchase. This advert was through You tube so never, NERVER believe You tube adverts

6 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. What you’ve described is certainly not the experience we want any customer to have.

Our VIP membership is an optional program that provides additional savings and benefits for future purchases, but it should always be clearly presented during checkout and can be cancelled at any time. If there has been any confusion or concern regarding charges, we truly want the opportunity to review it and make things right.

A member of our support team would be more than happy to look into the details of your order, review the charges mentioned, and ensure that any membership or billing concerns are fully resolved for you.

Please reach out to us directly so we can assist you right away — we’re committed to resolving the situation and ensuring everything is handled properly.

Warm regards,
Besyner Customer Support Team

Beoordeeld met 1 van de 5 sterren

Be careful very dodgy site

Iv had nothing but trouble with this company. You automatically subscribe to them 29.95 if you cancel it they still take money from your bank . A month later they took another 29.95 from me waiting still to here back no refund.

9 april 2026
Review zonder uitnodiging
Logo Besyner

Antwoord van Besyner

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the experience we want our customers to have.

A member of our support team will be reaching out to you shortly to look into the details of your order, assist with the return situation, and review the membership charge you mentioned so we can make this right for you.

Your feedback is very important to us, and we truly hope you’ll allow us the opportunity to resolve this matter properly.

Warm regards,
Besyner Customer Support Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer