Better Impact Reviews 

The help icon is amazing! They really take the time to walk you through.

It is a good system if you really know how to use it which takes time. It is not a very user friendly system on the admin side.

While Better Impact seems to be the best platform for Hospice use and is simple for the volunteers, I do believe the user interface could be more friendly for administrators.

I am not an IT person, so this review is actually not really about the portal itself but about the Better Impact staff. Really, I could not compliment them enough. They are always so responsive and provide amazing assistance. When the system doesn't have a capability that I'd like, they give me advice on how to work around it within their framework. They are patient, kind, always available and exceedingly helpful. Our account rep, Josie, used to be a volunteer coordinator and her consultations are always spot-on. Thanks to the team! Give them raises!

Excellent
Easy to use. Confine a lot of possible softwares into one. Very good communication from the team at Better Impact any time of the day.

Great experience! I share BI information all the time; mostly with other non-profits who have volunteers.

At first, there seems to be tons of information but after a few minutes of navigating, I enjoy the layout and tools provided!

Better Impact provides a intuitive and comprehensive way to organize your volunteer opportunities. It also provides a easy way to track your volunteer hours and shifts you have worked.

We're evaluating BI for use in our organization which has well over 100 volunteers actively assisting members of our community. The BI folks have build a solution that, out of the box, fits most of our needs. Furthermore, where some tinkering is required, they are able to come up with easily implementable tweaks that do the job. The UI is intuitive and the functionality is comprehensive. And even though we've only been using the product for a bit over a week I fully expect it to serve our needs for a very long time.

Just an amazing ride that despite being the lone champion didn't feel lonely thanks to the amazing support in particular Thomas but all interactions with BI staff have been fab. A new member of staff said the other day that she loved the system and I have only shown her a little of it so far.

These guys and their customer service. If you want fantastic, quick and reliable support then please use these guys. There search bar is wonderful and very smart. Much easier to navigate compared to Outlook, for example! lol
I love the different ways the hours can be tracked and I love the pie charts.

A great tool for managing all volunteers! Better than using paper forms and having to keep track of them that way.

SHANNON!!!!! Thank you. I called the Help Desk so nervous to ask my questions. Shannon was amazing. So engaging, easy to learn from, spoke my language as I am learning the Better Impact language. By the end of the call I was feeling so much more confident and felt heard. What an awesome experience! Thank you Shannon for showing me the "real work" sections.

Trying to set up for our charity. I found the tutorial videos excellent but, inevitably, there are problems with our unique situation that don't seem to fit the standard approach. Shannon on the chat was very knowledgeable and sympathetic and, after a bit of discussion, helped me find the solution.
They're really good.

Been using Better Impact since 2009 and can say that it has revolutionized volunteer management practices of recruitment, engagement, retention and recognition - allowing our organization to pivot to ever changing needs of the communities we serve. Excellent software that seems to stay in pace with current trends in volunteerism in 2022 and staff support are amazing when we needed.

At Anova we switched to Better Impact a couple years ago and I cannot say enough about the software. It has saved our agency lots of time so we can focus on the support work we do, it offers flexibility for the agency and the volunteers alike. They really care about their customers and are easy to reach to answer questions and troubleshoot (usually with a simple answer.) They communicate and facilitate the connection we crave for all our volunteers. We have many locations and many positions requiring different amounts of training and Better Impacts helps you organize all those things. Check it out, you will NOT be disappointed.

I've used Better Impact for about 4 years and found it an exceptional program which has met the needs of the organisation I volunteer for. It is easy to use, has help videos, files and a chat feature to assist with training. Always being improved for functionality, look and feel.

We really enjoy Better Impact. It does most of what we need from a program like this, and we are still finding more and more ways that BI can help improve our volunteer management. There are some bugs that require a lot of time to figure out, but there are some great resources put out by BI for when you run into issues.

I've used Better Impact for about 4 years now across two vastly different Volunteer involving organisations. It is an exceptional program which has met the needs of highly experienced volunteer managers who want to get the most out of their volunteers in terms of supporting and serving our organisations and the best for our volunteers in terms of valuing their time, energy and commitment. It is logical and easy to use. It allows for easy customization for a wide range of organisations. The help videos, files and chat are a fantastic resource for training and they way they have improved the look and feel of the software has made it even more attractive. I wish more business applications were as well thought out and easy to use as this one, as it makes working in volunteer management so much more satisfying.

I did a lot of research before choosing Better Impact for our Humane Society. I couldn't be happier! It is a powerful system that does everything I need it to do. It is easy to use and intuitive. The customer service is wonderful! I highly recommend Better Impact!