BetterMed Urgent Care - Ashland Reviews 193

I went to Better Med yesterday and Mr. Zavey(sorry if I missed spelled your name) checked me in. He was very thorough and very patient with me! The nurse took me back, held my purse & arm as I was very dizzy(beautiful glasses). NP Bob (? stuffed up head) he was also very thorough and explained what to expect and what I needed to do. The facility was super clean! I had to wait for a ride so I went outside and sat on the corner. Mr. Z came out and chatted with me until my ride came! What a thoughtful & caring thing to do!
Thanks to all of you at Better Med! Blessings,

The NP Monica was rude and it was clear she didnt want to see me
The rest of the staff there was very good!

Very pleasant staff; thx for helping me feel better 😀

Grateful they sent us on to the ER as our daughter did need surgery to repair the damage to her fingers.

I had no wait time to get into a room and then was seen quickly. Very professional.

Everyone was very nice and helpful!

Always a pleasant experience at Better Med Ashland. Checkin is quick and doctor is very thorough.

From the time I walked in they were all very nice and helpful till I left. I live in South Carolina and if I ever need help in VA. I will find a bettermed

I am very upset with my daughter's visit to Better Med. She was identified as a close contact for Covid and was quarantined from school. Even though she was symptom free we went in for a covid test so that she could return to normal activities. Both my insurance company and Better Med told me that it would be covered. I received a bill for $376 above what the insurance would pay. I find it completely ridiculous that there is a $175 fee just because you are an urgent care on top of the fee for the test and the over $200 doctor's fee. The doctor literally walked into the room and told my daughter that she was negative and asked if we had any questions. Patient First has never charged such a fee.

Easy check in, friendly staff and quick service. Very impressed with BetterMed!

Fast, polite, efficient, patient.

Was seen in timely manner. The NP that serviced us need to start an IV line and he choose the wrong type of needle and he had a bloody mess to clean up he admitted he did not get right needle and had the nurse help him cap the needle to keep the mess to a minimum. I wondered what kind of NP we had if they did not use the proper medical equipment but other than that he was very nice and professional. His overall dx was correct confirmed by CT scan a few days later

I prefer this urgent care location over any other. The staff is always professional and courteous. Despite us arriving a few minutes before closing, they took great care of my 89 year old mother suffering from dementia. Very patient and understanding. Great staff.

Happy
We are happy to have BetterMed Urgent Care in Ashland which makes it close to our home. We have used this facility several times for cuts, sprains, fractures & breathing issues. Excellent care, short waits, informative, helpful and caring staff.

The NP treated me for tick bite that had adverse reaction. Excellent care.

Quick helpful service.

Staff was very friendly and helpful. Attending physician was thoughtful and compassionate.

They listen to me and was very informative. I liked how they took they time to explain.

I’m glad this BetterMed is available in Ashland, I have used this location a number of times. Good people, good care.

Very quick, thorough and personable.