I liked the program - however I did not reach my goal. Not even close. The ability to communicate is very difficult. Too delayed between inquiries. No one really to talk to. Forget about actually spea... Toon meer
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It's been wonderful so far not craving food as much had a little bit of fat cheek this morning but I just started. Delivery was prompt as told questions were answered and timely manner as well
Bedrijf heeft geantwoord
I jave addressed my nausea twice now and asked for meds for that with my injections and it was ignored on my intake and again on my check in for my refill. I will be looking for a new provider
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Left online application incomplete as I would not give my credit card info. Representative called, very professional and knowledgeable. Explained everything, answered all my questions on a recorded l... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
BetterMe Rx is your trusted source for the latest and safest solutions for effective weight loss, hair growth, skin care and more. Our platform offers private, and convenient healthcare solutions, all without ever leaving your home. Our telehealth team is committed to top quality care with U.S. Based Board Certified physicians. Explore our range of services today and witness firsthand the seamless path to achieving better health. Benefit from confidential treatment and complimentary shipping all at affordable prices. No insurance required.
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Verenigde Staten
- bettermerx.com
3,8
Goed
63 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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BetterMe is great
BetterMe is great. Their portal is easy to use and answers my questions promptly.
20 april 2026
Review zonder uitnodiging
Antwoord van BetterMe Rx
Hi Carol,
Thank you so much for your 5-star review—we truly appreciate you taking the time to share your experience!
We’re so glad to hear that you’ve had a positive experience with BetterMe Rx. Our team is committed to providing responsive support and making your journey as smooth as possible, so it means a lot to hear that reflected in your feedback.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
I did receive my meds as scheduled
I did receive my meds as scheduled. But every time I get a email to sign into my portal I can't because the sign in code they send it always says it is expired!
17 april 2026
Antwoord van BetterMe Rx
Hi Dawn,
Thank you for your feedback—we really appreciate you taking the time to share your experience.
I’m glad to hear your medication arrived as scheduled, but I’m sorry you’ve been having trouble accessing your portal. We understand how frustrating that can be. The login codes are time-sensitive for security, which can sometimes cause them to appear expired if there’s any delay.
To help resolve this, we recommend clearing your browser cache and accessing your portal directly at try.bettermerx.com, then entering the most recent code as soon as it arrives.
If you’re still having trouble, please reach out to us—we’re here to help and will make sure you’re able to access your account without any issues.
Best regards,
BetterMe Rx Support
Taking longer than expected to see any…
Taking longer than expected to see any results. Website could be better.
17 april 2026
Antwoord van BetterMe Rx
Hi Jennifer,
Thank you for your feedback—we really appreciate you sharing your experience.
We understand that seeing results can sometimes take longer than expected, and everyone’s journey can be a bit different. We’d love the opportunity to connect with you directly to better understand how things are going and explore options that may help improve your experience.
We also appreciate your note about the website and will continue working to make it as seamless and user-friendly as possible.
Please keep an eye out for a message from our team—we’re here to support you every step of the way.
Best regards,
BetterMe Rx Support
I have sent several messages and no…
I have sent several messages and no reply.My last order arrived and was not cold at all.The ice pack was completely melted was not cold.The medicine has not worked.Iam looking for other providers.
10 april 2026
Antwoord van BetterMe Rx
Hi Sandra,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear about your frustration. We reviewed your account and can confirm that our team responded to your messages on March 16 and April 10. It’s possible those replies may have landed in your spam or junk folder, so it may be worth checking there. That said, we understand how it may have felt like a delay or missed communication, and we’re always working to improve.
Regarding the packaging, while the ice packs may arrive melted, the medication is designed to remain stable during transit. We completely understand your concern and want you to feel confident in your treatment.
We also see that it’s been just over a month since you started. For many patients, it can take 6–8 weeks to begin noticing meaningful results as the medication builds in your system, so you may still be early in that process.
We’d really appreciate the opportunity to better understand your experience and explore options that may better support your goals.
Please keep an eye out for a message from our team—we’d love the chance to make this right.
Best regards,
BetterMe Rx Support
Antwoord van BetterMe Rx
Hi Judy,
Thank you so much for your 5-star review!
We’re thrilled to hear you had a great experience with our customer service—that’s exactly what we strive for. Your feedback truly means a lot to our team.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
It's been wonderful so far not craving…
It's been wonderful so far not craving food as much had a little bit of fat cheek this morning but I just started. Delivery was prompt as told questions were answered and timely manner as well
16 april 2026
Antwoord van BetterMe Rx
Hi Jasmine,
Thank you so much for your 5-star review—we truly appreciate you sharing your experience!
We’re so glad to hear things have been going well so far and that you’re already noticing a decrease in cravings—that’s a great early sign. It’s also great to hear your delivery arrived on time and that our team has been responsive to your questions.
You’re just getting started, and we’re excited to be part of your journey. If you ever need anything along the way, we’re always here to help.
Best regards,
BetterMe Rx Support
I jave addressed my nausea twice now…
I jave addressed my nausea twice now and asked for meds for that with my injections and it was ignored on my intake and again on my check in for my refill. I will be looking for a new provider
15 april 2026
Antwoord van BetterMe Rx
Hi Brenda,
Thank you for your feedback—we truly appreciate you bringing this to our attention.
We’re very sorry to hear about your experience, especially regarding your concerns about nausea. That’s not something we want any patient to feel is being overlooked, and we understand how frustrating that must be.
We’d really like the opportunity to address this properly and support you with options that can help manage those side effects.
Please keep an eye out for a message from our team—we’ll be reaching out shortly to make this right.
Best regards,
BetterMe Rx Support
Great results
Great results , it helps with the food noise . I’ve lost weight since I started this medication, there delivery service is awesome.
15 april 2026
Antwoord van BetterMe Rx
Hi Lisa,
Thank you so much for your 5-star review—we truly appreciate you sharing your experience!
We’re so glad to hear you’re seeing great results and that it’s helping with food noise—that’s a big win. It’s also great to know your delivery experience has been smooth and reliable.
We’re excited to continue supporting you on your journey. If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
The product is delivered quickly
The product is delivered quickly, prices are affordable, and I am starting to see results.
8 april 2026
Antwoord van BetterMe Rx
Hi Kerrianne,
Thank you so much for your 5-star review—we truly appreciate you taking the time to share your experience!
We’re so glad to hear your delivery has been quick, the pricing feels affordable, and that you’re starting to see results—that’s exactly what we hope for.
We’re excited to continue supporting you on your journey. If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
No hay forma de cancelar el auto ship…
No hay forma de cancelar el auto ship mandas mensajes para cancelar y nadie responde. No hay servicio al cliente
10 april 2026
Antwoord van BetterMe Rx
Hola Maria,
Lamentamos mucho que esta haya sido tu experiencia—entendemos lo frustrante que puede ser.
Revisamos tu caso y vemos que respondimos a tu consulta sobre la medicación el 18 de marzo, y que tu suscripción fue cancelada el 14 de abril, el mismo día en que solicitaste la cancelación.
Nuestro objetivo siempre es responder lo más rápido posible y asegurarnos de que cada solicitud se atienda correctamente.
Si hay algo más en lo que podamos ayudarte, por favor háznoslo saber—estamos aquí para apoyarte.
Saludos,
BetterMe Rx Support
Hi Maria,
We’re very sorry this was your experience—we understand how frustrating that can feel.
After reviewing your account, we see that we responded to your medication question on March 18, and your subscription was canceled on April 14, the same day you requested it.
Our goal is always to respond promptly and ensure every request is handled correctly.
If there’s anything else we can assist you with, please let us know—we’re here to help.
Best regards,
BetterMe Rx Support
Ineffective Medicine
My experience with Bettermerx customer support was consistently positive. Responses were prompt, professional, and informative, and representatives were responsive to my questions throughout the process.
My feedback relates specifically to the oral tirzepatide tablets. Over the course of treatment, I did not observe any noticeable effects or side effects at the initial dose after one month of use. Based on this, I requested incremental dose increases. While there was some initial hesitation, these adjustments were ultimately approved.
Despite progressing through multiple dosage levels, including up to 10 mg, I did not experience measurable changes. Given the monthly cost of $255, this outcome was not consistent with my expectations.
When I inquired about further dose escalation, I was advised by the medical team that the next step would be to transition to an injectable formulation. This differed from my original preference for an oral treatment option. I was also left with some uncertainty regarding the maximum available oral dosage (20mg) based on prior communications.
In summary, while customer support was effective and professional, my individual experience with the product did not produce observable results.
14 april 2026
Review zonder uitnodiging
Antwoord van BetterMe Rx
Hi Susan,
Thank you for taking the time to share such a thoughtful and balanced review—we truly appreciate it.
We’re very glad to hear that your experience with our customer support team was positive and that you felt supported throughout the process.
We’re sorry, however, that the oral tirzepatide did not deliver the results you were hoping for. While many patients do see benefits, there are cases where the oral formulation is simply not as effective for certain individuals, even as the dosage increases.
When that happens, our medical team typically recommends transitioning to the injectable form, as it tends to be more consistent and often produces better outcomes. We understand that this may not align with your original preference for an oral option, and we appreciate your openness in sharing that feedback.
Regarding dosing, your experience is valid—there can be variability in how patients respond, and our providers aim to balance effectiveness with safety when considering increases.
If you’re ever open to it, we’d be happy to help you explore alternative options that may be a better fit for your body and goals.
Thank you again for your honest feedback—it helps us continue to improve both our care and communication.
Best regards,
BetterMe Rx Support
My original order was in January 2026
My original order was in January 2026. I tried your product and it didn't work. Without my approval and authorization you refilled the order which I received yesterday and charged my credit card. You had sent me an email saying that in order to refill, I had to complete a form.Since I knew I was NOT reordering, I did not complete the info you were asking for. I was very surprised when you sent me an email stating that you were "preparing" my order for shipment. I immediately sent you an email stating I did not authorize this, did not want your product and DON'T SHIP it because I was not going to pay for it. I followed up with 2 additional emails BEFORE you shipped. You ignored all 3 emails. The phone number listed on your emails did not work. I've informed my credit card company that this is a fraudulent charge and for them to refuse to pay it. I will use all platforms available to inform consumers not to deal with your unethical company. Put through a credit to my credit card reversing the $735.00 unauthorized charge so that this matter can be closed. Your business practices are unethical, totally dishonest and fraudulent.
13 april 2026
Antwoord van BetterMe Rx
Hi Amy,
We’re very sorry to hear about your experience, and we understand how frustrating this situation must feel.
We want to clarify that at the time of checkout, the program is set up as a recurring subscription, which is disclosed prior to purchase. That said, we always want to ensure our customers feel fully informed and supported.
After reviewing our records, we were unable to locate any cancellation request received through our support channels prior to your order being processed. It’s possible there may have been a delivery issue with your messages, and we sincerely apologize if that was the case.
This is not the experience we want for any of our customers. Our team will be reaching out to you directly to review your situation and work toward a resolution.
We appreciate you bringing this to our attention and the opportunity to make things right.
Best regards,
BetterMe Rx Support
shipping on time monthly.
9 april 2026
Antwoord van BetterMe Rx
Hi Camille,
Thank you for the 5-star review—we really appreciate it!
We’re glad to hear your shipments have been arriving on time each month. Consistency and reliability are very important to us, so it’s great to know that’s been your experience.
We’re here for you anytime you need us.
Best regards,
BetterMe Rx Support
Antwoord van BetterMe Rx
Hi Muriel,
Thank you so much for the kind words! We’re glad to hear everything arrived on time and that our team was able to respond quickly to your messages.
We truly appreciate your support and are here anytime you need us.
Best regards,
BetterMe Rx Support
Prompt and thorough
Prompt, complete set with product and thorough instructions. Affordable and convenient.
9 april 2026
Antwoord van BetterMe Rx
Hi Tanya,
Thank you so much for your kind words! We’re glad to hear that your experience was smooth and that everything—from delivery to instructions—met your expectations.
Providing a convenient, affordable, and easy-to-follow experience is exactly what we strive for, so your feedback means a lot to our team.
Please don’t hesitate to reach out if you ever need anything—we’re always here to help.
Best regards,
BetterMe Rx Support
Antwoord van BetterMe Rx
Hi Marsha,
Thank you for your review! We’re so glad to hear the process was easy and straightforward—that’s exactly what we aim for.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
I am really happy about the ease and…
I am really happy about the ease and help whenever I need it. Processing next stage is really easy as well.
9 april 2026
Antwoord van BetterMe Rx
Hi Maria,
Thank you so much for your kind review! We’re glad to hear that the process has been easy and that you’ve been able to get help whenever you need it—that’s exactly what we strive for.
We appreciate you being part of BetterMe Rx and are always here if you need anything along the way.
Best regards,
BetterMe Rx Support
Antwoord van BetterMe Rx
Hi Lisa,
Thank you for your review! We’re so glad to hear everything has been going smoothly so far.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
Needs better packaging for shipping
Any time I have a question, it is answered right away. Everyone I have spoken with so far has been courteous and helpful. The only problem I have had at this point is that my medication, that has to stay refrigerated, is not cold when I receive it. Maybe a better packaging system is needed.
8 april 2026
Antwoord van BetterMe Rx
Hi Sheri,
Thank you for your thoughtful review—we truly appreciate your kind words about our team and responsiveness.
We also appreciate you bringing up your concern about the temperature upon delivery. While it’s common for ice packs to thaw during transit, the medication is designed to remain stable and effective within the delivery window. That said, we’re always looking for ways to improve, and your feedback on packaging is valuable and has been shared with our team.
If you ever have concerns about a specific shipment, please don’t hesitate to reach out—we’re always happy to take a closer look.
Best regards,
BetterMe Rx Support
Antwoord van BetterMe Rx
Hi Janie,
Thank you so much for your kind words! We’re really glad to hear you had a great experience with our communication—that’s something we take a lot of pride in.
We truly appreciate you taking the time to share your feedback and are always here if you need anything.
Best regards,
BetterMe Rx Support
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