Bexleyaudi Reviews 

It started off well buying a used/approved Q3 at Bexley Audi, then went downhill after 10 minutes of leaving their showroom.
After the ‘handover’ and driving away, I noticed that there was only 30 miles of fuel left, so immediately drove to a petrol station to fill up. I parked next to the pump and tried to open the fuel flap. It was broken and I was unable to open it, so couldn’t fill up. Whilst at the rear of my new car, I noticed the rear parcel shelf was also missing.
I called Audi Bexley and drove back. They had to break the fuel cap to get it open and also replaced the lost shelf.
As a. courtesy, they did fill the car up with fuel, but required the vehicle back to fix the fuel cap.
Whilst waiting for the ordered parts, another fault appeared a couple days later which I took the vehicle back again and they confirmed it was a warranty repair required.
On the date they organised. I was given a loan car. It was disgustingly dirty inside with litter and half drunk consumables from the previous user.
I complained to the manager after. His dismissive response was” we didn’t have anyone to clean it and that’s the nature of it’.
I will not be going back to Marshalls again, and neither friends/family. Their lose.

Looking at the previous reviews it looks like I am experiencing the poor service that many other customers have experienced.

I purchased a car and then found it cheaper online so requested the difference. This was formally agreed by the Sales Executive but the difference still has not been paid after 6 weeks of politely chasing.

I emailed yesturday saying if the refund wasn't paid then I would write a negative review but this seems to have fallen on deaf ears and here I am writing a negative review and all they had to do was refund the relatively small sum of money.

I would not recommend this company.

A1 had a plastic trim issue with an embedded airbag on the A frame strut. I only brought it in because it was under warranty & I didn't know if I had to power down the airbag before removing the trim. This dealership wanted £150 to diagnose the problem (I'm going to be honest, it was pretty obvious what was wrong & if you Google A1 issues this is one of them). They also wanted the car for 4 days & were probably not going to look at the car on the first day it was booked in for. Reception were extremely unhelpful & were obviously not going to try & work around this with me by letting me have the car back in the evenings. In fact they suggested I re-book it in for 8 weeks time. So I quietly took the car back and had a VAG specialist look at it. They fixed the car in an hour and showed me how to remove & click the trim back with airbag attached if I ever needed to do it again.

Really dire service from Bexley Audi. I've driven Audis for 25 years and have been on your forecourt 3 times in the last 4 months looking for a new car. No one approached me so I'm not that surprised by the lack of help or professionalism from your service staff.

Do you really need a diagnostic when the car has a very obvious physical issue wrong with it? Makes you look like you don't know what you are doing. Your customers, who have a lot more Audi knowledge than you credit them with, won't accept this level of service or unnecessary charging.

Disappointing, frustrating and a complete waste of my time.

Shocking sales service and follow up including the manager who failed to respond and resolve. They made a pretty easy sale tortuous. Not what I would expect from Audi. Poor reflection of the brand. BMW and Mercedes far more professional.

I have purchased more than six vehicles from dealerships over the years, and I can confidently say that Bedul Cader is the best car sales advisor I have ever encountered. His professionalism, honesty, and genuine care for customers are on a completely different level.
From the moment we walked into Bexley Audi, Bedul treated us not just as customers, but as real people, even as friends. He listened, he understood exactly what we needed, and he guided us through the entire process with patience, clarity, and respect. There was no pressure, no sales tactics, just pure dedication to making sure we were happy and confident with our choice.
Bedul’s knowledge of the vehicles is outstanding, but what truly sets him apart is his human approach. He made the experience smooth, enjoyable, and stress‑free, something rare in the car‑buying world.
If you are considering buying a car, I cannot recommend Bedul highly enough. He deserves the highest score possible for his exceptional service, professionalism, and genuine kindness. Bexley Audi is incredibly lucky to have him.

Appalling experience with very costly customer outcome. Please avoid this company - short cuts are taken on the servicing front, customer service is deplorable and negative customer outcomes are viewed as acceptable.

My summarised version of events is as follows (excuse short hand) - car went in mid Feb (in warranty) with multiple dash warnings. Bexley had car for the week and claimed to have resolved (also pressuring me to pick up before the next saturday for risk of it being damaged on their forecourt! despite me saying i can only do saturday pick ups/drop offs). Picked car up a week later, start engine and faults immediately reappear - Bexley claimed they had test driven and confirmed no faults (how that is possible is beyond my capability of understanding).

So, car was due to go back about 3 weeks later in early March (due to personal commitments i couldn't do any sooner). however, in the mean time the faults become worse such that one day while we were out of London (in Lincolnshire) the engine fails to start and does not respond to anything.

Therefore, the car needed to be towed away as a result. I was not there to witness it going onto the trailer but took a detailed video around the car shortly before it went, so as to ensure i could prove any potential damage done to the car in the process. This was a two and a half minute video where i stated the time/date and pointed out any existing imperfections on the vehicle.

Pick up from Bexley Audi 2 weeks later (after they have actually resolved this issue and test driven to confirm - what should have happened in the first place) to find deep scratches all over the car. The individual whom i complained to on site at the time i saw the scratches had the audacity to claim it that scratches could have been done from me and that i had taken to opportunity to try get Audi to fix them (!). Yes, that is exactly the moment i had been waiting for - to breakdown in the middle of nowhere and then blame Audi for various scratches around the vehicle (!? sarcasm...)

After a long drawn out investigation, Bexley Audi claiming no wrongdoing and neither is their subcontractor pick up company. 'Nothing else they can do'. This leaves me with >£1000 of paintwork damage following an incredibly painful chain of events from faults that should have been resolved in the first place.

Avoid servicing, purchasing or any other commercial interaction with this business and frankly the wider Marshall Group. It is clear from this experience that they do not consider customer loyalty, positive outcomes or indeed lifetime value as critical to their business.

My complaint now goes higher up in the Audi chain, but this is absolutely my last Audi purchase and any interaction with this highly unprofessional outfit.

Have just bought my 9th car from Bexley Audi and as always service outstanding.BedulCadir excellent from start to finish even lent me his own car s my vehicle needed a software upgrade. Cannot commend the service highly enough

My car went in for a windscreen washer spray issue and is in warranty. When I arrived they said there was a change of £150 just to check the vehicle. Even though I have stated there’s only an issue with the wind screen washer jet. They then said that’s only to diagnose the issue and to fix the issue is more money.

So basically £150 con to check a car that has no issue to begin with only the one stated by the owner. Then even more to fix the issue that could have been done in the first place under warranty!!

Total con and will not be buying an Audi again especially from this branch. One OF THE WORST Audi branches. They need to have a deeper look into why there are so many bad reviews from this place.

Audi A3 E-Tron went in for MOT & service. Should have been available for collection that afternoon, but they failed to call, and eventually I called them. Bad start, it was 5 minutes before anyone answered the phone, and I was told I'd have to collect following day. No apologies then or when I collected the car (and a bill for £862). They just said they were very busy and understaffed.

If they can't cope they shouldn't accept bookings. Apologies aren't good enough.

Bought a car from them. 3days later end up in the service. Refusing to exchange the car like to like. Communication is really bad. Reported to The Motor Ombudsman.

Went on a Saturday to view a car I had seen online ,despite being extremely busy got seen very quickly, the salesman Bedul Cader went above and beyond to help us, we purchased the vehicle in the week, without having to return, on collection even though it was late and showroom emptying ,nothing was to much trouble and even received after sales calls to ensure everything was correct, would 100% recommend

AVOID - UNLESS YOU WANT MULTIPLE COSTLY VISITS FOR REPAIRS WITH OTHER SERIOUS FAULTS FREQUENTLY OCCURRING JUST HOURS AFTER LEAVING THE SITE AFTER THEY “FIX” A PRIOR FAULT. SOMETIMES THE NEW FAULT APPEARS WHEN YOU GO TO COLLECT THE CAR AND SIMPLY TURN ON THE IGNITION AS WAS THE CASE TODAY.

WHENEVER THEY “FIX” A FAULT - A NEW FAULT SEEMS TO APPEAR JUST HOURS LATER…

I have serious concerns regarding Tim Mears their Head of Business who I’ve found to be incredibly unprofessional, dishonest & disingenuous. I have serious concerns regarding his conduct, customer communication & general trustworthiness for which from me he gets a rating of zero.

I’ve also found him to be incredibly rude, ineffective and incompetent, repeatedly jumping to wrong conclusions and makes “final” decisions based on inaccurate and incomplete information provided by his equally inadequate, dishonest and dysfunctional service team.
Either his actions of deceiving are intentional or he must be incompetent.

Only when matters are referred to Tim Mears superiors (CEO Marshall Motor Group/Constellation Automotive Group or their ultimate owners TDR Capital) does he return with tail between his legs, apologising for the mistakes he and his team have made. As was the case earlier this year when I escalated concerns to Martin Casha (ex CEO Marshall Motor Group. Unfortunately, Martin has now retired. He has been replaced by Gary Savage and time will tell if Gary is equally as effective as Martin Casha.

Unless you want endless stress with one mechanical issue after another and being fobbed off with garbage, nonsense & lies - AVOID Bexley Audi!

Visit them for repairs/servicing at your peril!!

Bedul and Amy were great. They helped with my matters and was very efficient dealing with me. It was a pleasure doing business with them and I would continue to use their services in the future. From Akin (using my nieces email)

Thankyou bedul for all your help today you done a great job for helping me with my inquiries il be back to buy anather car soon

I recently took my Audi A7 in for a simple oil change at an official Audi dealership, expecting a smooth and professional experience, especially considering the premium prices they charge for what’s supposed to be “top-tier” service. Unfortunately, the entire experience was incredibly disappointing from start to finish.
First, booking an appointment was a hassle in itself. I was told while booking, that certain things would be included in an inspection. Then on arrival, was told something different. Also, I was told I’d receive a call once the service was complete, that call never came. I had to follow up myself, only to find out my car had been sitting there ready for who knows how long. By that time, it was too late for me to pick up on the same day.
Then to make matters worse, when I picked up my vehicle, I immediately noticed an engine warning light on my dashboard. This wasn’t there before I brought it in. When I asked to speak with the manager about it, he dismissed my concern entirely, saying it wasn’t his problem and there was nothing he could do. I was shocked. That’s not the level of service anyone should expect, let alone from a brand like Audi.
I trusted this dealership because I wanted the job done right, and I paid extra for that peace of mind. Instead, I left with more problems than I came in with. Honestly, after this experience, I can’t recommend taking your car to an Audi dealership for service. You’re better off finding a trusted independent mechanic, at least they’ll treat you and your vehicle with respect.

The staff were extremely helpful and informative The sales staff were never pushy and took both my wife and myself for a long test drive explaining all the functionality as we drove. If I could award more stars I would, as both Skye and Tim have gone out of their way even with their after sales assistance. Extremely professional. Other showrooms would probably not give you the time of day to assist after the sale.

2 cars advertised at being at bexley Audi - turned up this morning to view and purchase 1, but neither of the cars were onsite - staff did not know where cars were - just informed website isn’t kept up to date and cars not on site

I brought a car in March 2014. Sold as full service history.

I printed off my service log from Audi in Northampton recently and found that it’s missing two services

Clear act of misrepresentation and the worst kind. They knew it had part and sold as full service.

The amount of issues my car has had is a joke. How can a main Audi dealer act in such a way.

Great experience in purchasing new A2 last weekend. All the staff were friendly and efficient and everything completed in 48 hours. Salesman couldn't have done more for us

I recently had the pleasure of purchasing my next car at Bexley Audi and I couldn't be more impressed with the level of service we received from Bedul Cader. From the moment we walked in on Saturday and collecting the car two days later on Monday. The whole experience was flawless and stressfree. Bedul took the time to explain the full procedure with clarity, professionalism, dedication and above all with a smile. I'm absolutely thrilled with my car and can't thank Bedul Cader enough for making the car buying experience enjoyable and effortless. If you're in the market for a new car. I highly recommend reaching out to Bedul Cader at Bexley Audi - you won't be disappointed.