bhuman.ai Reviews 

38
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TrustScore 2.5 uit 5

2,5

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Beoordeeld met 1 van de 5 sterren

Another month has gone by. 2 Months now with no response from Support or Help. The Discord does not allow comments or chat either. No way to reach anyone at the company. Not sure who is still there or... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ich nutze sowohl das Tool AI-Studio als auch Persona von BHuman. Beide Tools funktionieren äußerst gut und ermöglichen Marketing auf einem ganz anderen Niveau. Einer meiner Personas imitiert etwa mein... Toon meer

Beoordeeld met 5 van de 5 sterren

I'm not a big tech person, but I decided to try AI Studio for my online store. It’s quite fascinating! I was able to create videos addressing my customers by name, which they loved. It’s like having a... Toon meer

Beoordeeld met 1 van de 5 sterren

Very fustrated with BHuman. We have been paying for over a year for the service. In the past month their system has had a glitch which disabled our automated videos from sending. After finding suc... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

BHuman.ai is an AI software that allows you to personalize videos at scale. It takes one template video (recorded by you or chosen from our library) and personalizes it to hundreds of custom videos by mimicking your face and voice. Simply put, BHuman.ai allows you to communicate with hundreds of people personally by the time it takes to communicate with one!


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

38 reviews

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2,5

Alle reviews

(38)

3 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Terrible Software Experience and Non-Responsive Support

First and foremost, the functionality of the software was terrible. It was riddled with bugs, glitches, and inconsistencies that made it virtually unusable. Tasks that should have been simple became time-consuming chores, and the promised features were either nonexistent or barely functional. It was clear that the developers had rushed the product to market without proper testing or refinement.

Adding insult to injury, bhuman continued to deduct money from my account long after I had canceled my subscription. Despite multiple attempts to contact their support team and resolve the issue, I was met with silence. Emails went unanswered, support tickets languished in limbo, and phone calls led to dead ends. It was as if they had washed their hands of me as soon as they had my money.

This whole experience has been nothing short of a nightmare. Not only did bhuman fail to deliver on its promises, but its lack of accountability and customer service made matters even worse. I strongly advise anyone considering this software to look elsewhere. Save yourself the headache and frustration – this is truly the worst experience I've ever had with a software company.

29 oktober 2023
Review zonder uitnodiging
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Antwoord van bhuman.ai

Hi Gareth — the combination you described — an unreliable product, continued billing after cancellation, and unanswered attempts to resolve it — should not have happened.

We were in the middle of a difficult rebuild of BHuman’s original generation stack after serious reliability problems surfaced. That explains some of the product instability, but it does not excuse failing to answer a billing issue or leaving you without a clear resolution.

Please email me directly at don@bhuman.ai with “Trustpilot – Gareth” in the subject and the email used for the account. I’ll personally review the cancellation and payment history, correct any charges that should not have been collected, and give you a definitive account resolution. This is not conditional on changing your review.

— Don, Founder of BHuman

Beoordeeld met 5 van de 5 sterren

I've been using BHuman for my…

I've been using BHuman for my e-commerce site, and it's been a game-changer. The AI chatbot handles inquiries efficiently, and customers seem to love the interaction. Higly recommend it for any online business.

20 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

BHuman has transformed our customer…

BHuman has transformed our customer support system. The AI's ability to engage with customers and provide instant responses is incerdible. It's like having an extra team member who never sleeps. Major boost in customer satisfaction!

2 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I run a ecom store and decided to try…

I run a ecom store and decided to try BHuman. Setting up my persona clone was not too hard, and it started working right away. The AI chats with customers and answers their questions, which saves me a lot of time. Most customers seem to like it, but a few have said it's a bit robotic especially the voice in Spanish. Their live chat is helpful. but sometimes it takes a while to get a response when the developers need to took into an issue. Overall, it's a good tool, especially if you're busy and need help talking to customers.

25 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant Product and excellent customer support

The product is excellent. I was looking for something to help me send personalised emails in a custom automation, and I was able to do that easily with Make. The quality of the videos is impressive, and whilst not perfect yet (but I suspect this will change as AI growth continues to accelerate) its an absolutely amazing product.

I bought the full version which allows me to do 200 videos monthly which is fine for now, but I expect to scale that up.

Creating your own persona or video is actually pretty easy and intuitive.

But what really impressed me was the customer service. I had one of the team assist me in setting up a full automation using Zapier, which id also integrated into another custom automation on Make.com.

Would love to see further integration with other platforms like Make.

22 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam software - AVOID

From a software perspective, the product is terrible. Please don't waste your time uploading videos and trialling the software.

From a customer service point of view, it is even worse.

Signed up for a trial, and cancelled the trial after realising the software is terrible - but they proceeded to charge me for 6 months straight unknowingly.

Once I found out, they refused to provide a refund.

Avoid at all costs.

18 november 2023
Review zonder uitnodiging
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Antwoord van bhuman.ai

Hi Daniel — being charged for six months after you believed the trial had been cancelled, then being unable to obtain a satisfactory refund review, is a serious concern.

At that time, BHuman was dealing with major product-reliability problems and a growing support backlog while we rebuilt the original generation stack. That context does not resolve a billing dispute, and your cancellation and payment history should have been investigated directly instead of leaving you with a refusal and no path forward.

Please email me at don@bhuman.ai with “Trustpilot – Daniel” in the subject and the email used for the trial. I’ll personally review the cancellation timestamp, the six charges, and the prior correspondence so we can reach a fair billing resolution. This is not conditional on changing your review.

— Don, Founder of BHuman

Beoordeeld met 5 van de 5 sterren

I remember when they started with this…

I remember when they started this project and frankly, it wasn't a great experience. BUT they have improved a lot. As soon as I logged back in last week I saw how many new features they've created, it's an amazing step forward in terms of development. It scales quickly. I understand there may be some bugs, but give them some time and you'll realize it's a great product and team.

19 oktober 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible software with even worse support

I have purchased this app for the second time only to be met again with bad results. This time I signed up for a Google Meet where oh surprise, we were a group.

The first impression I got from the man who attended us, was that of an unfriendly watchman who treats you badly as if he was doing you a favor.

When I explained to him that I followed all the steps I had said in the meeting and that I got TERRIBLE results, he started shooting me with a series of assumptions of how I was supposed to have made a mistake.

When I showed him the video and saw that none of them were true, he started saying nonsense like "your client's name is too long". Pedro is too long, I mean, if you have a client named Jessica, don't even think about putting her on an automated list because it's going to look like the girl from the exorcist is invoking your client.

If there is something more than a buggy app, it is a buggy app that does not recognize itself as such and treats its clients above men. I would pay 5 premium memberships to give less than 100 tacos to such unpresentable companies.

23 oktober 2023
Review zonder uitnodiging
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Antwoord van bhuman.ai

Hi Pablo — you gave BHuman a second chance and were met with poor output and a support interaction that felt dismissive. Once you showed that the recommended steps still produced bad results, we should have investigated the output with you instead of continuing to blame the input.

The original generation stack had real limitations around timing, names, and visual consistency. We eventually chose to replace that stack rather than keep patching it, but the rebuild took much longer than expected and our communication deteriorated while it was underway.

The new pipeline is now live. If you’re open to testing it, email me at don@bhuman.ai with “Trustpilot – Pablo” in the subject. I’ll personally arrange a review of your original example, verify the current result with you, and provide credit for the experience you had.

— Don, Founder of BHuman

Beoordeeld met 1 van de 5 sterren

Awful product

Awful product. This is far from production ready and should not be used at all. They will charge you multiple times and not refund purchases. I would avoid at all costs.

9 augustus 2023
Review zonder uitnodiging
Logo bhuman.ai

Antwoord van bhuman.ai

Hi — the product instability and the multiple charges you described both deserved a prompt, direct resolution. If duplicate or incorrect charges occurred, they should have been investigated immediately rather than leaving you without a refund decision.

This review came from a period when the original BHuman generation stack was unreliable and our support backlog was growing while we rebuilt it. That explains the product problems, but it does not excuse poor billing support.

Please email me at don@bhuman.ai with “Trustpilot – September 2023” in the subject and the email used for the account. I’ll personally review the payment history and correct any charges that should not have been collected. This is not conditional on changing your review.

— Don, Founder of BHuman

Beoordeeld met 5 van de 5 sterren

Amazing app, awesome support, great company behind the product.

I have bought countless apps as a quest for the perfect sales/marketing tools. Bhuman is an amazing app with features far more advanced than the other apps I've bought. Don't waste your money trying to get a personalized video tool for your campaign. This app is it. My quest ended here.

The speeches are amazing. The support is second to none. Lots of tutorials to learn, which is a plus.

18 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The product is really bad

The product is really bad, there are no easy instructions. It freezes. The idea is great but the product is bad. I am suspicious about the 5 star reviews as the experience I have had is that is does not work.

18 mei 2023
Review zonder uitnodiging
Logo bhuman.ai

Antwoord van bhuman.ai

Hi Mike — freezing, unclear instructions, and a product that did not reliably complete the basic workflow are valid criticisms. I also understand why the contrast between your experience and the five-star reviews raised doubts for you.

The early generation stack was not reliable enough, and we spent too long trying to improve it incrementally before committing to a full rebuild. While that rebuild was underway, support responses and documentation also fell behind, which made an already frustrating product experience worse.

The new pipeline is now live. If you’re willing to give us one direct opportunity to revisit your case, email me at don@bhuman.ai with “Trustpilot – Mike” in the subject. I’ll personally arrange a current-product walkthrough and provide credit for the time you lost. There is no expectation that you change your review.

— Don, Founder of BHuman

Beoordeeld met 1 van de 5 sterren

This product is not good.

This should be a great product. But it fundamentally doesn't work.

I originally gave a 5 star review, but after months of trying to persevere, I've come to the conclusion that it's a great concept, poorly executed.

The Zapier + Pabbly integration doesn't work, the connection times out before a video is made. Uploading via CSV doesn't work, you'll get 1-3 successful for every 30-50 uploaded.

I've spent so much of my time going to support, and they just pass it onto the developers and I never hear anything again.

I have just cancelled my subscription, but I will happily have my mind changed. If one of the team over at Bhuman can reach out to me with the email you have on your system, and fix all of these product problems, I will not only continue my subscription, I'll upgrade it, and look to go to an enterprise plan in the near future. And I will be happy to amend my review accordingly.

But I've dedicated too much of my time to making this work, and I really shouldn't have to.

Leaving my original review below for transparency:
This product is unbelievable. I used to spend 50-60% of my time sending customised videos to prospects... and now it can be done for me, and there is literally 0 difference! That's 30 hours per week that I can now use doing other tasks!

Being 100% honest, the UI can be a little glitchy at times, but when the product works this well I can't have too many complaints.

19 april 2023
Review zonder uitnodiging
Logo bhuman.ai

Antwoord van bhuman.ai

Hi Alasdair — your review is specific and fair. Getting only 1–3 successful videos from batches of 30–50, seeing integrations time out, and repeatedly hearing that the issue had been passed to developers without receiving an answer consumed far too much of your time.

Those failures were part of the reason we ultimately replaced the original generation stack rather than continuing to patch it. I kept believing the rebuild was close enough that we could respond with completed fixes, but it ran long and customers like you were left without ownership or follow-through.

The new pipeline is now live, but I won’t claim every old workflow is fixed without reproducing yours. Email me at don@bhuman.ai with “Trustpilot – Alasdair” in the subject. I’ll personally arrange a current test of the CSV and supported automation workflow, document the result, and apply credit for the time affected. This is not conditional on changing your review.

— Don, Founder of BHuman

Beoordeeld met 5 van de 5 sterren

Amazing AI Technology for Personalized Video Creation at Scale!

I recently started using bhuman.ai to generate and share personalized videos at scale, and I'm absolutely amazed with the results! The AI technology is incredibly cutting edge and makes it easy to make videos that are highly engaging and eye-catching. The customer service is also top-notch, they have always been extremely responsive and helpful when I have questions.

Overall, I would highly recommend bhuman.ai to anyone who wants to create professional-looking videos quickly and easily. It’s a great way to stand out from your competition in this digital age!

14 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Company of the Future

Innovative,
I would highly recommend BHuman. if you are a small size firm or even a large enterprise BHuman is for you. with BHuman you can take personalization to another level.

I’ve been using BHuman. I have to say that I am impressed with the work they have done. They are constantly updating their platform and adding new features, making sure that it is easy to use and understand. The video tutorial is also fantastic.

7 januari 2023
Review zonder uitnodiging

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