Biaggi Reviews 

WORST BAG EVER…..DO NOT BUY

Warning : Zipsak Boost! Underseater is the worst travel bag I've owned. Tips over non-stop, even when not expanded. I packed it as recommended by the company and it still tipped over constantly. Total chaos in a busy airport. Customer service offered zero help.- don't waste your money!
For the price and reputation of the brand, I expected much better quality and customer service. I would not recommend this carry-on and regret purchasing it.

I purchased the small zipsak roller bag that expands to a carry-on. When I went to use it on my vacation, I was trying to use the rollers and I couldn't get the bag to stay upright, it kept flipping over. The strap isn't long enough when trying to pull it along. I thought I had the strap in the wrong place. So, a couple days ago I asked that question on their website through their Reviews section. I had given them 3 stars because the bag itself is nice and I liked how it expanded. I checked back today to see if my question had been answered and found they used my name, gave themselves 5 stars, and changed my review!!

I purchased the Underseat rolling bag for an overseas trip as an extra bag since it was collapsible. I also purchased their “unlimited return” however this is very misleading as there is a time limit. I got the bag on sale but wasn’t going on my trip for 2 months. The wheels were clunky and the straps too short for normal individual so ended up having to carry the bag instead of using the wheels.

I tried to return the item but was told I couldn’t even though I purchased the warranty. It does not state that at all on the website so beware of any purchases from the website. I wouldn’t recommend the bag as functionality was not what I expected as a traveler

I purchased a $175 piece of Biaggi luggage that broke after just 4 trips by air and 5 ground trips. It was exactly two years and two weeks from the date of purchase. Even though Biaggi advertises multi-year warranties (up to 10 years on premium collections), their customer service hid behind a 14-day technicality and the fact that the bag is 'discontinued' to deny any real help.

Instead of standing behind their product, they treated my broken bag as a sales opportunity and offered me a 20% discount to buy another piece of expensive luggage from them. At $175, this bag cost me nearly $20 per trip. Why would I spend more money on a brand that treats their premium gear as disposable items?

I noticed they have disabled direct customer reviews on their Facebook page. It is clearly for good reason, considering they hold a dismal 1.7 out of 5 'Bad' rating here on Trustpilot for these exact same quality and support issues. Outside of their 45-day return window, they do not stand behind what they sell.

Save your money and buy from a company with a true lifetime warranty that doesn't hide from its customers.

I purchased the carry on bag with rollers as I needed something smallish that would bit under my seat.

Traveling in Europe we had long terminal walks and carry bags was not what I needed. This my purchase from this company

Unfortunately the strap to drag the roller bag continued to flip the bag… it is extremely awkward. I had to continue stopping to realign the bag.

So disappointed

I really wanted to love this luggage. The design is smart and stylish—but unfortunately, it doesn’t hold up in real use.

I’ve used my Biaggi carry-on just three times. On my most recent trip, the wheels failed completely after only a couple of blocks on a normal city pavement, leaving the bag unusable.

I contacted customer service and was initially encouraged to submit a warranty claim. However, this was later denied, and my follow-up message has gone unanswered.

I’d genuinely welcome a response from Biaggi to resolve this—because as it stands, both the product durability and aftercare have been disappointing.

I really wanted to love my Biaggi carry-on… and at first, I did.

Beautiful design, clever concept—but after just *three uses*, the wheels completely failed after walking a couple of city blocks. Not exactly what you expect from luggage meant for travel.

Even more frustrating: I was initially encouraged to submit a warranty claim, only for it to be declined later—and now, no response at all.

A product can have flaws, but how a company handles it matters. I’d still welcome a response and a proper resolution.

#luggage #travelessentials #customerexperience #disappointed #travelgear

I really wanted to love Biaggi luggage. The design is clever, the concept is appealing, and aesthetically it ticks all the boxes. Unfortunately, the actual durability—particularly the wheels—is completely inadequate.

I purchased the Lift Off! Expandable Carry-On to Check-In in October 2022 and have used it a total of just three times. On my most recent trip, after walking no more than two blocks on a standard city pavement, the wheels wore down and failed entirely. The bag became unusable, and I was forced to drag and carry it for the remainder of my journey.

This is not normal wear and tear. A suitcase should be able to handle basic travel conditions, and this clearly cannot.

What’s even more disappointing is the customer service. When I first reported an issue in 2025, I was encouraged to submit a warranty claim with photos and proof of purchase. However, when the product failed again, the company reversed its position and refused any resolution, citing a two-year warranty—despite the extremely limited use and clear defect. Since then, they have not responded to my follow-up messages.

A product can have flaws, but how a company responds is what really matters. In this case, Biaggi has failed on both counts.

I would not recommend this luggage based on my experience.

expanding luggage broke the first time i used it. Its supposed to have an insurance if the bag broke or something that i can get a replacement. they said they sent the replacement but when i checked it was sent to a different state. when i told them they said that's the address on file and it's not, i've never moved at all especially to a different state. then they told me they can't do anything about it because it was already sent. the bag isn't really that cheap so yeah, it's a scam. do not buy this bag, it sucks.

Also like mentioned by other reviewers, once you've filled up the expanded luggage with clothes, it keeps tipping over. And if you do try to pull it, it isn't as easy as what their video shows, and this is the luggage filled with clothes only. The wheels are too close to the center which explains why it tips over easily. the idea is great but it just doesn't work. so if you do decide to buy, good luck in trying to get it replaced when it breaks, the so-called insurance is a scam.

Posting here in light of Biaggi’s decision to refuse reimbursement or even to make a gesture of commercial goodwill. What a shame it is necessary to revert to social media for such communication between a commercial entity and its client. Followed all instructions down to a T. The bag is simply not designed to roll along correctly.

Hi posting here as there have been no replies to my multiple emails :

Hi I just used my Biaggi for the first time on a work trip to London. Quite possibly the worst bag I have ever encountered. Packing experience went well, lots of pockets etc. However when it is full, absolutely impossible to walk in the street with it, on both Parisian and London pavements as it kept falling over. My first stop was to a luggage store to replace it with a « normal » bag as impossible to continue the journey this way. I would very much like to return this item of luggage, however there are marks on the wheels (as evidently it was used). Do you have any suggestions on how to resolve ? Will never be able to use this item again as made my travel into nightmare day yesterday.
Kind regards

I have used for probably, nearly 5 years, have traveled 7/8 "big" trips all around the world. The very first trip one of the pulls broke off, so could no longer use that sleeve. The best I can say is; the packing cubes are a "real dream", that's the best I can say about this luggage. If you put "any" weight in them at all the wheels won't roll or will not roll properly, making it nearly impossible to roll at all, you have to pull your guts out to get anywhere... Truly not trying to be mean or ugly, just simply stating the facts... I've moved on, because by reading other reviews about this company I'm out a chunk of change...

Fedex is encountering roadblocks from Biaggi when trying to deliver my return package, which has been approved for a full refund. From November 6-7, 2025, I received 2 notifications from Fedex pertaining to its inability to deliver my return package on schedule. The first notification informed me that Biaggi requested a hold on the delivery. The second Fedex notification informed me that its attempt to deliver my return package was unsuccessful because no one was available to receive it and that another attempt will be made the next business day. I have emailed Biaggi’s customer service team about this and am awaiting a response. This all seems highly suspicious.

Update: 11/7/25- Biaggi followed up with me to say that the facility that receives packages was not functioning due to this week’s UPS airplane crash. I extended condolences and asked if Fedex was aware of this and if not, why not. I offered to notify Fedex and am awaiting a reply.

bought goods worth €59 from Biaggi. The post office sent them back because I didn't know they had arrived. I haven't received my money back. I've sent Biaggi several emails. They always take a long time to respond, and they keep you waiting. They just keep making excuses. I'm going to get a lawyer. Don't buy anything from this company!!! Fraud!!!

Poor quality purse wrong color Sent

A BIG issue with the 2 I have, is that they tip over very easily! Wheels are closer to the center to fold up & any packed weight on the outside makes them tip over. If they didn't pack, you could put the wheels closer to the outside so it doesn't tip over.

I just bought this for my daughter while she was using mine. When she returned, she complained how she hated that it was always tipping over. With the wheels, you have to pull on the shoulder strap, so it's like walking a dog using a leash. If you make them to NOT PACK, you could add a retractable handle to the side.

It is VERY difficult to turn them inside out, I just bought another & am returning. It's so tight it took me 1/2 hr of fighting the whole time to turn it out of the pack. Now, over 15 min putting it back & I was working hard the whole time. I had to push hard to flip the stiff center. Sides are so tight I couldn't get the zipper around to flip it. Folding it back, I had to leverage each corner against a hard counter & push really hard.

Do not buy from them. The absolute worst customer service. Ordered weeks ahead of a trip. Never showed up. Customer service is deplorable. They absolutely do not care about customers. They will never answer your questions about why the product never showed up. Pathetic.

I previously complained on here about delivery delays, which apparently were down to bad weather. My order did get delivered, and without any Customs delay, so full marks there. The items seem good quality, but possibly not all that robust, especially the zippers. I'll see how they stand up to actual travel

I purchased a Biaggi carry on for a 6 week trip to New Zealand. It was the most inconvenient carry on I have ever had in 60 years. The bag is so top heavy that it can’t stand on it’s own. The wheels are hopeless so I had to carry it by it’s straps.
Biaggi finally answered my many emails and sent a return label. Thank you.

I bought the runway and I cannot open it. The little tab is very small and it ruins my nails to open it. I had it open once and now I cannot open. It has not been locked with code etc. So I am not sure what the problem is. I love the size but it is of no use to me now.
No happy.

I purchased a Lift off bag last year for a trip. It did not perform well. The wheels did not turn easily if at all. I contacted the company. They generously sent a replacement. I just got back from a trip. This bag only rolls slightly better. It takes awhile to get the wheels all going in the same direction. The handle bent on this one. I do want to love it for the space but it is going out.