biBerk Business Insurance Reviews 2.364

An absolute scam. Arbitrary rules that are unclear and a draconian cancellation process. My small business insurance required an audit - they notified me and less than 30 days after notification said I did not respond and literally sent me to collections. I resolved it, assuming that maybe I had actually done something wrong. Next thing I know, they are auto-billing me for literally thousands on a policy that was quoted at $1740 annually (The charges were almost five times that monthly) so I submitted a cancellation. No human intervention, just a string of emails with arbitrary deadlines that 'if I did not submit' the required information would cancel my cancellation request. I finally received notice of my cancellation only to see that they auto-debited my bank the full, original quote for the annual bill, despite my being less than 60 days out from renewal.

I genuinely think that insurance companies are unregulated parasites that contribute more to inflation than most any other sectors in our economy. Every segment of the insurance industry is sucking money from the American wallet. At this point I'd be better off risking a lawsuit settlement than paying for their sham protection.

Matt was superbly helpful and quick to execute my plan. Fully covered everything I needed and simplified the policy for my understanding.

Took the time to explain the policy.

He was extremely helpful and went out of his way to make sure I received the best quote

JoAnna VanBoskirk was the lady who assisted me. She was wonderful. She had a great attitude and was very helpful. I had my policy cancelled because of their audit department but she helped me get reinstated and set back up.

Jennifer C was an absolute pleasure to work with. Highly recommend. She made my small business insurance experience simple and speedy. In all honesty I’ve never had such a helpful experience with an insurance rep. She was 10/10 all around great experience !

Justin Oliver was great in helping me get my COI for my warehouse. He was quick and knowledgeable. Definitely recommend going with him.

Justin Oliver was so helpful! Responsive and knowledgeable, helped me consider what was the right option for me.

Overall, I gave it a 4 instead of a 5. My wait time was almost an hour, but I worked on other items while on hold. Justin Oliver was courteous, professional, gave great advice and options for me to balance the affordability vs. level of coverage. He provided my coverage documents in short order. Once I connected with biBerk, the process was super easy.

Jennifer Copenhaver was such a help for getting me the best insurance policy possible for my situation. A true pleasure to work with.

great service, Matthew Thompson was patient and nice

Thank you Brittany Trotman for helping me with getting business insurance for the first. I asked plenty of questions and she answered them very well.

Mathew was great to work with! He helped me get my E&O professional liability insurance quickly and made the whole process feel easy. He was professional, responsive, and very helpful throughout. I definitely recommend him to anyone needing insurance help.

I called this company and was on hold for 20 minutes. when someone finally came on the line all they did was ask me a bunch of questions and couldn't help me. Repeat this step three more times with three more reps and still no help. They're customer service is a complete joke and they do not care at all. they are more interested in selling you a new product then trying to fix the old one. what a joke customer service has become in the US. Fleece the people and then don't service them!!!!!!!

Priscilla Morua A very friendly and effective agent—I recommend her 100%.

My experience was made great by JoAnna along with another Biberk agent and a retention (customer service agent). Sadly I do not have their names.

Justin Oliver delivered top-tier service. He made the insurance process smooth, efficient, and easy to understand. His responsiveness and professionalism stood out, and he helped us secure the right coverage quickly. Highly recommend working with him.

Matt was terrific.
He took a call that didn’t start well and ended up getting me the policy I was looking for. I will be sending future business to him.