bigamart.com Reviews 272

My dragon statue came in awesome condition and was packed thoroughly and snugly and quickly. No notes! Keep up the good work

I was very happy with my purchase. What I bought is impossible to buy in the US but bigamart.com had plenty. They shipped quickly and arrived much faster than I expected. Thanks again.

Finding out the exact time of the delivery was very helpful in finding the item. Thank you again.

Their customer service was very efficient and helpful, they solved an issue I encountered (which wasn't their fault) in no time.

I recently placed an order with Bigamart, and while there was a minor error with the initial shipment, I am incredibly impressed with how the company handled the situation.

I reached out via email to highlight the mistake and the support team responded almost immediately. Not only was their communication professional and courteous, but they also honoured my request for a reasonable discount to rectify the issue without any hesitation. It is rare to see a business take such quick, accountable action. I highly recommend Bigamart for their integrity and commitment to a positive customer experience.

This company is a joke. They shipped me a glass lamp with virtually no packing...and guess what it was broken when it arrived. They dragged their feet about a refund and offered to send another...guess what...broken again...not quite as many pieces this time...goody for them. Finally agreed to a PARTIAL refund which I never received. Sent me an email saying they had processed it...no record on my credit card. Poor service...poor everything. Worst buying experience ever.

I am very happy with the customer service that I received. Communication was professional, quick and thorough. Thank you.

I placed an order with Bigamart on November 22, 2025 (Order #14131944) for the following product:

UP rotary dimmer 1000 W – all-in-one – frame with flush-mounted insert + cover (Series G1 pure white)
Quantity: 3 pcs
Total amount paid: $353.97

More than 3 months have passed and the goods were never delivered.

Bigamart repeatedly claimed that the payment was “on hold”, even though the money was already taken. Later, they promised a refund, but no refund was ever sent.

Instead, I only received automated and misleading messages claiming that the refund was “being processed”. They even sent false payment and refund confirmations that never appeared on my bank account.

Financial loss: $353.97
No product, no refund, no real customer support.

Based on my experience:
• goods never delivered
• money never returned
• misleading and false information
• strong indication of a fake or fraudulent webshop

Bigamart is completely untrustworthy.
I strongly warn others: do NOT order from this company unless you want to lose your money.

After initially sending me the incorrect product, Big A Mart took responsive steps in correcting the error and sending me the correct product. They were timely, polite, and service-oriented.

They went above and beyond to try and help us find exactly what we needed.

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost.
I wrote to Bigmart’s customer support and which accompany the process of reshipping the item until it finally arrived.
I got polite and quick feedback to every mail. I felt a genuine effort to solve the problem till it was finally solved.
Although the problem with shipment, I strongly recommend the firm due to its customer support service.

Sigalit

Stellar customer service.
Delayed shipment of product led me to order elsewhere.
As a result, Bigamart refunded 25% of my purchase price and still shipped the product.
This is a company that I would order from again

Great service!
Very responsive - deeply satisfied.

BigaMart's prompt reply to an unfortunate situation was much appreciated.

An ordered item was “stuck” in US Customs for over a month. Upon contact with Bigamart, they quickly handled a replacement.

Although the product I ordered was backordered and I never got it, when I emailed this company to ask what was happening, I got actual email replies in a timely manner. When the product could not ship in time for me to meet my deadline and I asked for a refund, my money was credited to my account promptly. I would definitely order from this company again...but I'd probably give it a bit more lead-time! Still, I was quite amazed at the excellent customer service. Well-done, bigamart!

Prompt, courteous, efficient business. I had a problem with a complicated return, and the customer service was above and beyond helpful and generous.

When I contacted the service with a claim that the product I received did not match what I ordered, they asked for some details and responded immediately.
They didn't "play games" and refunded me immediately.
Service that makes me want to come back and buy from them.

Awesome customer service. The package was here (Australia) from England in a few days. So quick!

Something was missing from my order and they refunded it straight away.

Pretty happy with these guys