The dining chairs we ordered are great - the only thing that stopped us giving you 5 stars was fitting plastic covers to the seats of the chairs then screwing the seat covers to the chair frames makin... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
So easy to order online. Delivery was so prompt, along with product being amazing!! Would definitely order again from this company
Bedrijf heeft geantwoord
Great product , easy to assemble and looks great thanks only negative was i had to chase my order up and was sorted pleasantly by quickly by yourselves
Bedrijf heeft geantwoord
Delivery arrived much faster than expected. We were missing a couple of screws that were important for the bunk bed to be structurally sound, got in touch with their care team who had them dispatch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Big Furniture Warehouse
Geschreven door het bedrijf
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Contactgegevens
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Verenigd Koninkrijk
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
4,1
Goed
2K reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Big Furniture Warehouse
Hi Susan,
Thanks for the brilliant feedback!
Delayed delivery
Delayed delivery. Lack of contact about the delivery, had to continually follow up. When the delivery came, there was no prior notice of the time or date but thankfully I was home.
2 april 2026
Antwoord van Big Furniture Warehouse
Hi Sophie,
We can only apologise again for the inconvenience regarding this delivery.
We responded to all correspondences within 24 hours and as soon as we received the delivery date confirmation we were in touch to advise.
If there was an issue with the delivery on that day we would have been more than happy to rearrange.
Big Furniture Warehouse
Perfect size for filling a nook
It’s perfect for its size, not too clunky not too light. Delivery on time, a little bit rough on some of the edges but it was easy enough to sort them out. Plenty of storage with the drawer and lower shelf.
1 april 2026
Antwoord van Big Furniture Warehouse
Hi Susan,
Thanks for the brilliant feedback, we do really appreciate it!
Antwoord van Big Furniture Warehouse
Hi Julie,
Thanks for the amazing feedback!
Big Furniture Warehouse
Fast delivery and item as described.
1 april 2026
Antwoord van Big Furniture Warehouse
Hi Gillian,
We're so pleased you like your new she bench, and thanks so much for the great feedback!
big Furniture Warehouse
Antwoord van Big Furniture Warehouse
Hi Emma,
Thanks so much for the brilliant feedback!
Big Furniture Warehouse
So easy to order online
So easy to order online. Delivery was so prompt, along with product being amazing!! Would definitely order again from this company
30 maart 2026
Antwoord van Big Furniture Warehouse
Hi Michelle,
Thanks for the brilliant feedback, we do really appreciate it!
Antwoord van Big Furniture Warehouse
Good morning,
We're so pleased you like your new drawers and thank you for the great feedback!
Big Furniture Warehouse
Quality products
I bought some candles and tall candle holders wooden & metal.so nice my daughter had them so I went back and bought 2 more. Love this shop 😍 the quilted bed throws are stunning.
30 maart 2026
Antwoord van Big Furniture Warehouse
Good morning,
Thanks so much for the brilliant feedback!
Big Furniture Warehouse
Quick delivery and damaged parts…
Quick delivery and damaged parts replaced quickly. Very good customer service
30 maart 2026
Antwoord van Big Furniture Warehouse
Hi Anita,
Thanks for the great feedback and we're so glad everything has now been resolved!
Big Furniture Warehouse
Parts gone missing in transit
Parts gone missing in transit. Zero communication. Shocking
20 april 2026
Review zonder uitnodiging
Antwoord van Big Furniture Warehouse
Hi Shondell,
We can only apologise for the delay in delivery, we take full responsibility for this and as communicated over email we have processed a partial refund to make this up to you.
The issue was reported to us on the 20th and we resolved this on the 21st, if there is anything else we can do please reach out.
Big Furniture Warehouse
Very quick delivery good price easy to…
Very quick delivery good price easy to put together
30 maart 2026
Antwoord van Big Furniture Warehouse
Hi Paul.
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Looks great
Great product , easy to assemble and looks great thanks only negative was i had to chase my order up and was sorted pleasantly by quickly by yourselves
30 maart 2026
Antwoord van Big Furniture Warehouse
Hi Paul,
Thanks for the honest feedback, we do really appreciate it and we're glad you now have your order.
Big Furniture Warehouse
Had a issue with a order had only had…
Had a issue with a order had only had half of the order email Katie sorted it all said that I can wait for a few week to get the full order or have a full refund then only got a half refund email Katie she got onto it straight away a now my full refund is on its way thanks to Katie all sorted I have give this company 5 star no doubt I will do business in the future with them
23 maart 2026
Antwoord van Big Furniture Warehouse
Hi Neil,
We're glad everything is now resolved and we'll make sure Katie sees your brilliant feedback!
Big Furniture Warehouse
Broken handles not replaced.
When you phone up to ask about two the replacement of the broken draw handles for the which are from the bedroom chest of drawers I ordered from them and all I got was lied they said we are sending them has we speak two weeks later NO handles.I phoned again still no handles , I don't recommend this company to any one.
19 maart 2026
Antwoord van Big Furniture Warehouse
Hi Sarah,
Please be advised the calls you were making were not to us directly.
As soon as you emailed we were in contact with 24 hours to get this resolved, we spoke to the manufacturer who confirmed to us the handles would be sent.
We have emailed you again three times since to make sure everything has now been resolved but we are still waiting on a response.
Big Furniture Warehouse
Good product and bargain price along…
Good product and bargain price along with great communication.
24 maart 2026
Antwoord van Big Furniture Warehouse
Hi Karen,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Won't use again!
Easy to order and updates about order. However, very disappointed with the product. It is wood but so light I can lift with one finger!
18 maart 2026
Antwoord van Big Furniture Warehouse
Hi Jessie,
We are very sorry to hear that you are unhappy with the item that you have received.
We have emailed you now regarding this to make sure we get this resolved in the best possible manner.
Big Furniture Warehouse
Antwoord van Big Furniture Warehouse
Hi Tess,
Thanks for the great feedback, it really does go a long way!
Big Furniture Warehouse
Antwoord van Big Furniture Warehouse
Hi June,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
They were really helpful when I had a…
They were really helpful when I had a faulty drawer and gave me options on how I would like to fix it. Very pleased
16 maart 2026
Antwoord van Big Furniture Warehouse
Good morning,
Thanks for the brilliant feedback and we're so pleased everything has now been resolved.
Big Furniture Warehouse
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.