bigtopshirtshop Reviews 

Great service. Quick response

Terrible customer service. Ordered shirts and never received them. Of course they blame the shipping company and refuse to ship out replacement. They were very rude in their responses to me. I would NEVER use them again. I highly recommend you dont use them either. They even claim USA based company but their product is not made in the USA. Total scam company. Deserve zero stars but that is not a option.

The price was good and I received the items in a timely manner. In fact, after the first shirt order, I ordered 3 additional shirts. I have no idea how the return process would be because, I'm happy with what I ordered.

I placed a custom order with Big Top Shirt Shop and clearly provided patch placement instructions via email. Despite this, they completely ignored those directions and placed the patch incorrectly. When I contacted them, they flat-out denied ever receiving instructions—until I sent them photo proof of the exact email. Instead of taking responsibility, they tried to gaslight me by claiming the instructions were "unclear." They then offered a partial refund or a full refund for the pant. I chose the full refund but explained I still needed the product done correctly.

When I asked if I needed to place an entirely new order—now subject to new minimums—they responded by saying the issue was taking "too long" to resolve. The irony? The delay was entirely due to their refusal to acknowledge a very clear error on their part.

The lack of accountability, the dismissiveness, and the poor customer service made this one of the most frustrating buying experiences I’ve ever had. Proceed with caution if you expect attention to detail or professional communication.

I’m not going to waste time going over the specifics of my negative experience with their customer service chat line.
I’ll just say that if they spent as much time actually trying to help their customers, as they do defending themselves against bad reviews, maybe they wouldn’t have to continually defend themselves against bad reviews.
Any response from them to this particular review should be taken with a grain of salt, as 80% of their reviews are the lowest possible at 1 star, and this speaks for itself.

We like the shirt very much. We ordered it to evaluate for future 2 shirts for each of the volunteers (5) in our (independent living) John Knox workshop. So far it looks like a go and will probably order very soon.

Don’t order from this company. They are are very rude and disrespectful and condescending. If you have any problems with your order, they are not helpful. Tried to correct my address because an old address was on the site. just check their many reviews. They have a 1.6 rating. Customer support team suck. DONT ORDER FROM THEM. NOT WORTH IT.

sweat shirt was ordered as a 2X but it was to small. Cant get to the web site so no customer serve available. Will give it away never order from them again.
Poor company to do business with, STAY AWAY

I ordered a 2XXL shirt . It fit way to tight . The shirt said it was XXL. From my experience with bigger shirts since I am big chested 2XXL is usually bigger then XXL. I tried to return it but it will cost $15. I contacted bigtopdhirttop. Went into Chat and the person on the chat was not friendly and rood. He said “ I got what I ordered “ no apology, nothing. Never order from here. Now I am stuck with this shirt that cost me total of $33. Very bad business .

I ordered 4 tank tops, size 4xl, last week. They arrived yesterday. They fit perfectly. The price was unbelievable (under $10 each). They did what they said they were going to do, when they said they were going to do it. I have no issue with them.

So I did not receive confirmation emails when I contacted them first.You can't call them and their chat is manned by someone who is smarquis.Unhelpful does not read your responses before response.
I would not use this company again.If they were the only shirt company on the planet.
So to kind of sum up how this was working. I didn't have any way to confirm my account. Your system wasn't working well, but the person on the help desk was able to pull up my information. Tell me what dates what orders I had but refused to cancel them because I did not have the order reference number which was not emailed to me until the middle of the conversation it was sent to me and they accuse me then of lying the whole time.
Avoid this company at all cost. The most rude and unhelpful customer service I have ever experienced.
Not at 1 time, were they ever nice?Or helpful in any way.

I emailed them a few times and tried to use the chat page but they didn’t answer or reply back.

Sizes are not accurate at all! And if you need to do a return or exchange have fun paying for the shipping fees and good luck getting your money back for your items. This company is a complete joke and will rob you blind. I got a hoodie that was not true to size. Then tried to return it and had to pay an extra $15 to just send it back for 2 months later them saying they never received it! So now I’m out the original cost and two shipping fees.

I recently purchased over $100 of shirts and sweatshirts. I received an email cancelling 2 shirts costing $50 but was only refunded $44. I inquired why through the messaging ap. I was told I couldn’t order those shirts without screen printing and that I should have realized that from the website. The customer service rep was condescending and rude. I truly never saw that on those shirts. I thought it was interesting that the cancellation made no mention as to why the order was cancelled. I assumed they were sold out. I can never deal again with a company that allows their customer service reps to speak to customers in that fashion. I will recommend to our five teams that we never utilize them when we order team shirts!!

Shirt quality is not good and was denied returns on two standalone single items i bought because they said it was a bulk order (I did buy 11 of another shirt, but only one of the two I wanted to return). At no point in the process did it warn me that somehow this "bulk" order would mean the items were not eligible to be returned - would NOT recommend buying from this supplier

Wow I see I’m not the only one to have problems with the attitude from the person whom I spake with this is rediculous they should have more or better respect for their customers you would think I’m just praying I get my order and don’t get scammed I asked for them to call me tbh I just wanted to make sure they were legit but idk I just hope I ain’t lost my money smh this is a prime example of why I do not like to order anything off line

I simply asked when I was getting my shirt and the attitude I got from the person was astounding, my email was not rude I even thanked them and this person comes back with the most condescending attitude for no reason. I work hard for my money and the fact that I spent it on this site and these people have zero tact in dealing with customers is insane. It's not my fault you hate your job for crying out loud. Such a gross experience. I hope my shirt actually fits because looking at these reviews this company seems to not have it together at all. I hope they find some joy soon because by the sound of their customer service it seems like misery is more what they selling than shirts.

And here they come with a reply as nice as pie ! TYPICAL if anyone wants to see the emails and see how rude they were you can hit me up .DONT BE FOOLED BY THEIR RESPONSES TO PEOPLE ON HERE they are rude and for no reason it’s insane

This company sucks. Just told me via email to stop asking them about my refund and that they would no longer correspond. Disputed charges with financial institution! Stay far away from this company

I received a damaged shirt from this company. Willing to share pics if needed.

You guys refused to refund me.

I received the shirt too late so I didn't need it anymore. When I asked to return the shirt for a refund I was told it was to late to request a refund. That's fine, I understood. But when I took the shirt out the bag to hang it up in the closet there was a black mark on the sleeve and black smudge on the shirt. At least exchange the shirt.

I contacted chat to find out if the business is legitimate. I reached a bot named T, who in fact answered all the questions. They provide no address, no telephone number, and ultimately I told them that is a concern. He told me his name is Tony, and said even though he won't give his last name, they can collect ours. He ultimately said this is not a good match for me then. Agent profile image
Big Top Shirt Shop Support

First & Last Name : Desiree M
Email Address : Are you shopping For: : Personal Use
How Can We Help You? : What is your telephone number and where are you located? What country?

Agent profile image
Hello Desiree

We are In Arizona

The faq’s link at the top of the page will have answers to other commonly asked questions.

What is your telephone number

Agent profile image
We do not offer phone support.

What is your address

How do you think people would support your website if we cannot validate that it's a legitimate business?

Agent profile image
We have tens of thousands of customers Desiree. If you need a company with phone support we will not be the right place for you.

I never heard of you, yet I am not able to validate your business.

You have no address, no telephone number and now you are being less than courteous by saying maybe this is not the right place for you. That's crazy.

Agent profile image
Desiree, we do not offer phone support.

If that’s important to you, we will not be a good fit for you. That’s not crazy, it’s common sense.

NO you are not common sense, how about that?

Agent profile image
Ok. You have a good day Desiree.

what is your name

Agent profile image
Tony

Tony what

Agent profile image
I’m not provided you with my last name.

I am about to look up the business proprietor's information

Agent profile image
*providing

Ok you can ask my name and email, but you are not willing to provide yours.

Agent profile image
Correct. We can ask your name and you can choose to provide it or choose not to.

okay, I downloaded the chat.

Agent profile image
Great. Have a good day.

11:52
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