Dispatch was a little slower than indicated by some of the other reviews here indicated but staff were helpful and communicative when I reached out Delivery was prompt Well packaged, although there... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Rubbish company would rather pay triple then to deal with bikerr again. pure joke, a lier and potentially a scammer Do yourself a big favour and avoid this pos seller
Bedrijf heeft geantwoord
All my mates have R3’s as well and spent over 1k for full systems, but just this slip on sounds so much better and louder than there’s and they all want a musarri exhaust now!
Bedrijf heeft geantwoord
So stoked. I received a weel packed box yesterday (27/04/22). Then shortly afterwards I fitted to my Vulcan se cruise. A Matte Black two brothers racing exhaust. Only downer was the clamp was stainle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bikerr is a online shopping platform for motorcycle parts. We offer a range of high-quality parts from local and international brands. Founded in 2021, we now offer a comprehensive range of over 16,000 parts for most motorcycle makes and models. Our friendly customer service team is based in Sydney, and are happy to assist with any inquiry. We are proud to support local Australian and family-owned businesses during the COVID-19 Pandemic.
Contactgegevens
2/23 Foster St, 2010, Surry Hills, Australië
- 1800313024
- info@bikerr.com.au
- bikerr.com.au
Overall will use bikerr for future purchases
Dispatch was a little slower than indicated by some of the other reviews here indicated but staff were helpful and communicative when I reached out Delivery was prompt
Well packaged, although there was no reference material
Great product, straight forward install and sounds great.
22 augustus 2023
Antwoord van Bikerr
Hi Myles,
Thank you for taking the time to share your experience with Bikerr. We're delighted to hear that you found our product great and the installation straightforward!
We appreciate your honest feedback regarding dispatch time and the absence of reference material. We're always working to improve, and your observations will help us refine our services. Rest assured, we're taking steps to streamline our dispatch process and are considering including more reference materials in future packages.
We're thrilled to know you'll consider us for future purchases. Looking forward to serving you again soon!
Rubbish company
Rubbish company would rather pay triple then to deal with bikerr again. pure joke, a lier and potentially a scammer
Do yourself a big favour and avoid this pos seller
29 augustus 2023
Review zonder uitnodiging
Antwoord van Bikerr
Hi Mick,
I'm sorry to hear you had a disappointing experience. The delay in sending your order was a lapse on our end, and we're actively working to improve our system.
We'd be happy to discuss further if you're interested; you can reach me directly at info@bikerr.com.au.
Thanks for your feedback; it helps us improve.
All my mates have R3’s as well and…
All my mates have R3’s as well and spent over 1k for full systems, but just this slip on sounds so much better and louder than there’s and they all want a musarri exhaust now!
25 juli 2023
Antwoord van Bikerr
Hey Jacob, thanks for your review. That's why we love the Musarri systems - great value for money! Ride safe :)
Great Product
Constant updates on tracking, easy transaction, fast delivery and so happy with the product, makes such a difference, exhaust sounds amazing
4 juli 2023
Antwoord van Bikerr
Hi Natalie,
Thank you so much for the fantastic review! We're thrilled to hear that you had an easy transaction and appreciated our constant tracking updates and fast delivery. It's especially great to know that you're so pleased with the exhaust and how it sounds.
Your positive feedback truly makes our day and inspires us to continue delivering top-notch products and services. We look forward to having the pleasure of serving you again in the future.
Really bad communication
Really bad communication, was told I’d get a tracking number, never did. Still waiting for my item
18 juli 2023
Antwoord van Bikerr
Hi Dale, our sincere apologies for the delay in communication for your order. We've noted your feedback to improve our processes in future.
Great service & kept up to date with…
Great service & kept up to date with what was happening
23 mei 2023
Antwoord van Bikerr
Thanks for your feedback, Bill! We look forward to seeing you again soon.
Well packaged great product …
Took a while to arrive as was on back order but very happy with the product(puig touring screen)and the way it was very well packaged.
11 maart 2023
Antwoord van Bikerr
Dear Stephen,
Thank you for taking the time to leave us a review. We apologize for the delay in delivery due to the back-order situation. We're always striving to ensure that our customers receive their orders in a timely manner, and we appreciate your patience in this case.
We're thrilled to hear that you're happy with your Puig touring screen and the packaging. Our team works hard to ensure that all products are carefully packaged to prevent any damage during transit.
Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help.
Thank you for choosing Bikerr, and we hope to serve you again soon!
Warm regards,
Fletcher
Customer Support
Bikerr
lack of communication
lack of communication
Phone number listed on email is disconnected.
Purchased item at start of year and it was months before receiving communication, even now I expected a reply from my recent email confirming colour and shipping eta
11 januari 2023
Antwoord van Bikerr
Hi Joel,
Firstly, we would like to apologize for the inconvenience you have experienced and the lack of communication from our side. At Bikerr, we strive to provide the best possible service to our customers, and it's clear that we fell short in this case.
We have taken note of the disconnected phone number and are working to resolve this issue as soon as possible. In the meantime, please feel free to contact us through our website or email address, and we will be more than happy to assist you.
Regarding your purchase, we understand the frustration of waiting for an item and not receiving timely updates. We apologize for the delay in communication and would like to assure you that we are continuously working on improving our processes to ensure better communication with our customers.
We'll be in touch shortly to locate your order and provide you with the most up-to-date information regarding your item's colour and shipping ETA.
Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. We hope to resolve this matter and regain your trust in our services.
Best regards,
Fletcher
Customer Support Team
Bikerr
Forget resistors but we’re great about…
Forget resistors but we’re great about the missing items !
27 februari 2023
Disappointed Took from November 2022 to February…
Took from November 2022 to February 2023 to delivery.Ordered Puig mini fairing for cmx500 arrived with fitting instructions for Kawasaki Vulcan and Harley Davidsons. Communications difficult. Phone calls not an option. Selling products not in stock is shonky. First and last purchase for me and my family.
5 februari 2023
Easy transaction
Easy transaction, did however, needed to wait over a month to receive my bar.
1 december 2022
Easy to death with service as promised
10 januari 2023
Fletcher replied 👍.
2 januari 2023
Antwoord van Bikerr
Thanks for your feedback David, we hope to exceed your expectations again soon!
Good fit
Number 1. important thing to me was other peoples feedback.
Were the sizes accurate
How comfortable
Price
To me the sizing was good. I got a L and it fitted well.
I'm 170cm tall and 78kg and and getting a tummy.
Tight fit with the liner..good. A little loose without but easily adjusted with the velcro straps.
26 december 2022
Antwoord van Bikerr
We're so glad to hear you had a good experience with us, and that the product met your expectations!
Poor comunication
Originally the products were going to be delivered in 2-3 weeks but it ended up being 8 weeks. During the process I was given several delivery dates which did not come to fruition. Communication was extremely poor, there was no proactiveness at all from BikeRR. I will not be purchasing from BikeRR again (because of their poor communication).
4 november 2022
Antwoord van Bikerr
Hi Glenn, I'm sorry to hear your experience with us didn't meet your expectations. We aim to communicate all updates and delays with our customers in a timely manner, and we apologise that this wasn't the case with your order. We will take your feedback into consideration to improve our processes in future.
Didn’t like how it took 4 business days…
Didn’t like how it took 4 business days just for you guys to ship it and begin the transit process but other than that everything was okay.
25 oktober 2022
Antwoord van Bikerr
Thanks for your feedback Haiden! I'm sorry the processing time was a little longer than usual for your order. We hope to improve this for next time!
A shambles at every step
A shambles at every step...
Purchased a screen that was "in-stock in July, will be waiting until mid November now...
Organised to swap an order to a different colour (as neither were in-stock) a few months before receiving it with confirmation but the original colour item was sent. Haven't heard back about it for a couple of days via email.
Have heard back now after a week with a late afternoon email asking me to print a postage label because a courier is picking up my incorrect item the next day (lucky i check my emails hourly!)
I don't have a printer and wasn't home so asked for any alt options. Meanwhile I had my wife print it at work, and let them know that within 10mins. Turns out that barcode was already cancelled within minutes as they assumed I was going to post it myself (and pay).
My wife had to then return back to work and print the NEW barcode. Who knows if it will be collected and whether my correct item will arrive "mid november". Mind you this all started in July for an item that was "in-stock". Smfh...
17 oktober 2022
Antwoord van Bikerr
Hi Matt, we appreciate your feedback, and I'm sorry to hear that this issue occurred. We have replied to you and look forward to resolving your inquiry quickly!
Very good service
12 september 2022
Antwoord van Bikerr
Hi Janine, thanks for your review! We're glad you enjoyed your experience with us. Hope we get to make a good impression again soon!
Friendly customer service and quick…
Friendly customer service and quick postage! Love my new exhaust 😊
2 augustus 2022
Antwoord van Bikerr
Thanks Renae, so glad to hear you're enjoying the new GP Musarri Exhaust! Let us know if we can help you out again with parts in the future.
Website needs to be updated
Website needs to be updated ordered something was not available and has to wait a lot longer for my order because they didn’t know that was unavailable
14 juli 2022
Antwoord van Bikerr
Hi Jodie, we appreciate your feedback on this. Our team is aware of the issue and they're working hard to make sure it doesn't happen again!
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