bilcodirect.co.uk Reviews 

357
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ive used them for a few years and i cannot fault them... the items bave always been defect... great prices, ive just finished my payments for this years haul and i cant wait to see my giant amount of... Toon meer

Beoordeeld met 5 van de 5 sterren

Thank you so much for all the help you have given me I really appreciate it thay have gone up and beyond to help I'm keep my orders is the same time I've ever used them

Beoordeeld met 5 van de 5 sterren

Perfect is every way! Easy to order any queries dealt with accordingly kept upto date with every detail - Delivery went smoothly too driver really nice. Helped with assisting my disabled mum when she... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company and very understanding. Angela was amazing from placing my order till delivery day. Everything went smoothly and couldn't fault anything. Amazing products and reasonable pricing. I've ju... Toon meer

Bedrijfsgegevens

  1. Kerstwinkel

Geschreven door het bedrijf

We are a Christmas Savings Club, helping our customers save towards making their Christmas as memorable as possible.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

357 reviews

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4,8

Alle reviews

(357)

49 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Bilco is brilliant

I ordered the wouster gold meat hamper and the cupboard hamper with the turkey crown and I also order a large batery powered car for our daughter and Nintendo switch for our youngest son. Bilco kept me up to date when deliveries was due of the console as well as my main hampers and the cars staff are so helpful as I thought the car came by courier and not with the hampers when I rang bilco up they was so helpful and explain to me the bigger boxed item come with the meat hamper I was so relived it saved me stressing lot at Christmas

30 december 2023
Beoordeeld met 5 van de 5 sterren

Bil-co Xmas hampers. Amazing company!!!

Knowing I didn't have to stand in supermarket ques for my grocery's and have what I need delivers direct to my door was the best feeling ever when I had so much to do

Bilco were on hand everyday with any questions I had and I'd a fast response and knowing my orders are protected with payments helps.

I highly recommend this company to all for hampers and gifts -they even delivers early to the Scottish Highlands for free which is a bonus!

I've now ordered the same for next Xmas 2024 complete Xmas and combi hampers which has everything including my new yr drink -i can't wait !

23 december 2023
Beoordeeld met 5 van de 5 sterren

Amazing

Amazing, no issues, delivery was on time, customer service were polite and very helpful

30 december 2023
Beoordeeld met 5 van de 5 sterren

My view

Easy to order straight forward to order easy payments,helpful whenever you need to phone customer service.goid variety of food and toys/gifts.no hassle payment service.well done

26 december 2023
Beoordeeld met 4 van de 5 sterren

We had great service from Bilco and had…

We had great service from Bilco and had lovely hampers although there was items that my family don't like but I will be ordering again because it wasn't such a mad rush to get shopping done this year and no queuing which to me is a bonus

25 december 2023
Beoordeeld met 5 van de 5 sterren

1st time user

I saved with Bilco for the first time for Christmas 23.
I have already ordered for Christmas 24!
I liked the ability to purchase everything I needed in advance and pay for it over the year.
It was a quick and easy ordering system online and I chose the payment date that worked best for me.
Delivery was as advised and the delivery driver was a nice, friendly person.
My only small comment would be to possibly have email updates, once ordered it goes very silent and I am a worrier lol.
This year I won't be as worried as I know the system!

23 december 2023
Beoordeeld met 5 van de 5 sterren

Christmas hampers savings club

They are a great Christmas savings club they do everything from food hampers to alcohol hampers to kids toys the customer care team are excellent the delivery team are superb they text you when they are going to deliver 10 out of 10

25 december 2023
Beoordeeld met 1 van de 5 sterren

Wouldn’t rate them one star but…

Wouldn’t rate them one star but trustpilot made me save money and go elsewhere this company is disgusting no phone call to arrange delivery had to chase this up was hour late then arrived wet and with broken glass in also not worth more the 50 pound yet cost me over 550 for them cheap stuff won’t feed us and out of date food and hardly any sweets manager Glen refused to collect and refund me or help and was extremely rude so disappointed, sent all info and photos and haven’t replaced box yet to receive any refund for it leave me and the children with no Xmas hamper for Xmas! Please refund me and I will amend my review , ps I’ve both lists of what’s in the hamper that yous provided and it’s not 101 items at all!

20 december 2023
Review zonder uitnodiging
Logo bilcodirect.co.uk

Antwoord van bilcodirect.co.uk

Marie,
We are sorry to hear about your experience with us as we take our customer satisfaction seriously.
You ordered the Mayfair which has 101 items in it and the Noel which has 78 items, and are 2 of the largest hampers we sell, so we are not sure how you get to a valuation of £50 for both hampers.

As a company our staff put maximum effort into stock control, especially regarding date checking and stock rotation so that we do not sell out of date products. (if you would like to send pictures of these out of date products to the email below we would gladly look into this for you)

We also know that Glen has been doing his best to try to solve the issue with the damaged item and has been trying to get a replacement box sent out to you. As a company we have to follow a proper process, and sometimes this means things do not happen quiet when you want them to. Part of that process is that if we cannot solve the issue then a refund would be processed for the customer.

Please direct any further queries or questions to mail@bilcodirect.co.uk

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