Bindertek used to sell replacement parts, but apparently no longer does so. Now when a compressor bar or ring mechanism wears out, you have to buy an entire new (expensive!) binder rather than just re... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Your shipping rates are unreasonable and far exceed customary fees by other online vendors. I'm an amazon prime member and, frankly, if they can send me something via UPS for free, why do you charge... Toon meer
Bedrijf heeft geantwoord
I've bought barrister binders and other three ring binders and related products from Bindertek for years. Top notch quality, backed up by excellent customer service. When I give my clients drafts of t... Toon meer
Bedrijf heeft geantwoord
Not an easy company to do business with. They don't pack their orders to prevent damage in transit, then hassled us with many password resets before addressing the replacement. I meanwhile decided t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bindertek, Inc. offers top quality binders, office supplies, shelving, storage, briefcases and archiving for the office and home. With Bindertek you get quality, lasting document storage systems for your home or business office, including signature Bindertek Binders, with our Lifetime Binder Ring Guarantee. Need help organizing? Speak to an organization specialist today. Call Bindertek at 800-456-3453 for your organization needs.
Contactgegevens
147 Old Amherst Road, 01007, Belchertown, Verenigde Staten
- 800-456-3453
- info@bindertek.com
- bindertek.com
2,8
Gemiddeld
387 reviews
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Antwoord van Bindertek
Hello Ann,
Thank you very much for your business & terrific review!
Kind Regards,
Bindertek Customer Service
Excellent Binder
This is a great binder -- it was easy to order, arrived quickly and in perfect condition, excellent quality, heavy duty. perfectly clean, and ready to use. I highly recommend this binder -- I'd buy it again without hesitation.
13 oktober 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hi Beverly,
Thank you very much for your purchase and for taking the time to leave us 5-Stars!
We look forward to doing business with you again in the future.
Kind Regards,
Bindertek Customer Service
Binders
The binders are great...they just came MUCH later than expected. I did not get a heads up why they took so late to arrive until I reached out to find out what was taking so long. Binderte could have emailed saying why there was a hold up.
10 oktober 2016
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for your order placed with Bindertek and for taking a moment to share you thoughts with us on Trust Pilot.
I am glad to hear that you are enjoying the Metal Binders you purchased with us!
I am sorry for any misunderstanding about the range of time that orders take for delivery. Generally an order is processed the following business day. Yours was placed on a Friday evening (we are on the East Coast) and was processed on Monday morning.
Delivery to you in California from us in Massachusetts is usually approximately 5-7 business days. It looks like UPS attempted delivery but they were unable to for some reason and had to re-attempt the next business day.
I once again apologize for any misunderstanding - in the future if you ever would like updated information about your order please call us at 1-800-456-3453. We are here and glad to help!
Kind Regards,
Bindertek Customer Service
Damage in Shipping
Bindertek far exceeded my expectations. I had an issue with shipping and someone called me right away and took care of the problem. I was very happy with the product and the service.
29 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hi Robert,
Thank you very much for your order with Bindertek and for taking a moment to share your thoughts here on Trust Pilot.
I am very sorry to hear that UPS damaged the package two times! I am unsure if you have called us to let us know - I will reach out to you today to see what I can do to help.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
wrong item was sent
wrong item sent......still waiting, needed this, thank you
28 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you for taking a moment to leave us a review on Trust Pilot.
I am sorry for any confusion. Please have the person who placed the order contact us as soon as possible so we can take care of everything for you.
Kind Regards,
Bindertek Customer Service
Terrible long lead time
I still have not received my order for some binders. The order was back in August, over one month ago; I was informed they would be shipped in September but still no sign of them.
26 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hello Dick,
Thank you very much for your order and for reaching out to us on Trust Pilot.
I apologize for any confusion! We were out of stock of the Dark Gray Binders that are made for us in Germany. Because it takes a little time to send items from across the globe your order placed at the end of August was expected this month. We try to always clearly mark when items have sold out and we call of Email personally as well. I am very sorry that something was miscommunicated.
The good news it they have arrived as expected, your order has already been processed and is on the way! I will reach out to you today so you have your tracking information.
Thank you again - we truly appreciate the feedback!
Kind Regards,
Sandra Stevens
Bindertek Customer Service
They did what they said
Helpful phone assistance, quality product, on-time shipment
25 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hi Gregg,
Thank you very much for your order and the 5-Stars!
Bindertek Customer Service
Great product
I loved the product and the color was better than I expected. The only issue I had was the UPS's handling of my package. The box got dented and this caused my binder to become slightly dented. Next time, can you please tell the UPS drivers and facility workers to handle your packages with more care.
22 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hello Katherine,
Thank you very much for your business and the 5-Stars!
We work hard with our preferred shipping carrier to ensure that items are delivered to our customers in the same good condition they left us in. If ever something happens while your items make the trip across the country please do let us know so that we can take care of issues right away!
I will reach out to you today to see if I may replace that dented Binder for you.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
My awesome binder was worth the wait
My red 3" binder was on backorder for a few weeks but it is here now and was worth the wait. High quality and looks great!
17 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hi Theresa,
Thank you very much for your order with Bindertek.
I am very sorry for not meeting your expectations.
We buy and manufacture items all over the world to offer the highest quality items to our customers and that sometimes leads to out of stock items. We do make sure that any out of stock items are noted on our web site. We also (as real human beings) send out Emails or make calls to each customer to make sure they are aware of any delay. We hate when items are out of stock and apologize for the delay.
We try to be respectful of our customers time and honestly I have never had anyone wish we contacted them more often. We're a small business and rely on customer feedback to always improve our service - so thank you very much for it.
As expected the Binders are being received and your new Red Binder should be out to you this week.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
coroprate binder and sleeve
I purchased the corporate binder and sleeve. It's the only replacement binder I could find that comes close to the original binder given when starting a corporation. I'm happy with my replacement. the quality seems to be good.
14 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for placing your order with us and for the 5-Stars!
Bindertek Customer Service
Antwoord van Bindertek
Hello,
Thank you for your order and for the 5-Stars!
Kind Regards,
Bindertek Customer Service
Great Product! Great Price.
The website was easy to maneuver through. Had some great options for products.... fast shipping.... and the actual product was perfect!
12 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for your business and for taking the time to leave us 5-Stars! We're so glad to hear experience was a good one.
Kind Regards,
Bindertek Customer Service
Not maintaining quality
Did a lot of looking for a quality notebook for my organization work at home. I was satisfied a couple years ago when I did buy (10) notebooks. When I bought a few more this year, they had changed. The surface did not have that quality fabric feel, they felt lighter, but, like most products today, they had the same price. Bindertek should maintain the same level of quality and charge what they must so we can find consistency in this one product.
12 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hello Dennis,
Thank you very much for your orders and for taking the time to let us know how you feel. We are a small business and we reply on feedback to improve our products and service.
In 2015 after searching the world we found a new manufacturing partner in Germany. Our attempt was to increase the quality of our Binders in every detail. I am really sorry to hear that you do not like the change.
I will reach out to you today to see if there is anything I might be able to do to help you.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
Antwoord van Bindertek
Greetings,
Thank you for your order and the 5-Stars!
Kind Regards,
Bindertek Customer Service
UCS - ultimate customer service.
I ordered five 2" binders and one had a little problem. They sent a replacement within a day with no questions asked and then followed up shortly after. Every company has little bumps in the road but the key to a successful company is to not let the little bump turn into a boulder. I own a business and customer service should always be your number one priority. Good job BINDERTEK!!
11 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hi William,
Wow! That is so great to hear.
Truly we appreciate your kind words and are glad to know you received such great service.
Thank you!
Kind Regards,
Bindertek Customer Service
Poor customer service
I did not receive a tracking number for my order and had to call to inquire as to the whereabouts of my order.
They no longer have several binder colors which is also very disappointing.
10 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for your business and for taking a moment for sharing your thoughts with us on our Trust Pilot page.
I double checked your account and it seems we have the correct Email and the tracking was sent through our system. I am very sorry if for some reason it got blocked along the way but am glad to hear we supplied it to you.
We are currently working on potential new colors to introduce in 2017!
Thank you again - we really appreciate the feedback!
Kind Regards,
Bindertek Customer Service
Antwoord van Bindertek
Hello Undrea,
We cannot thank you enough for your business, the 5-Stars and that high compliment!
Kind Regards,
Bindertek Customer Service
Great Quality
Great quality at a super fair price. I searched for awhile for a difficult to find size binder with the specs I needed. Finally happened upon Bindertek and when the binders arrived, I was very happy with the quality.
6 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hi Alair,
Thank you for your order and the 5-Stars. We are really glad you found us!
Kind Regards,
Bindertek Customer Service
Slow delivery
I ordered 20-3 ring binders and they have not arrived yet because Bindertec was out if stock.
6 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Greetings,
Thank you very much for your business and for taking a moment to leave your feedback here for us on Trust Pilot.
The Binders are made for us and directly imported from our manufacturing partner in Germany. We hate when we run out and are trying our best to do better at keeping everything in stock all of the time but sometimes there is just more demand for our Binders than we expected. I am really sorry you have had to wait!
The next shipment should be in soon and we will get them out to you just as soon as we can.
Kind Regards,
Sandra Stevens
Bindertek Customer Service
Quick service. Item as described. Price a bit high.
Purchased one 3" Barrister binder and a slipcase. It is a nice, quality product. I wanted to find a good 3 ring binder for my stamp collections. I would like to purchase more, however they are a bit pricey. So, I may buy alternate binders from another manufacturer.
4 september 2016
Review zonder uitnodiging
Antwoord van Bindertek
Hello Robert,
Thank you very much for your order and for the 5-Stars.
We are really proud of the quality and features of our Binders. We think it is a better value to invest in a Binder that will last and is backed up by a Lifetime Ring Warranty than to buy cheaper Binders that will only have to be replaced again and again.
I hope that your Barrister Binder and Slip Case give you years of great use!
Kind Regards,
Bindertek Customer Service
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