I have been using bio id HRT treatments now for a while. I can only recommend this company to anyone going through menopause, they make sense of what for me was scary change to me that I was not expec... Toon meer
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I'm so pleased with the service that Bioidhealth provides. It's been a year and I am so happy to continue using this fantastic service. Thank you so much to every single person who is part of the team... Toon meer
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Toon meer
Bedrijf heeft geantwoord
I had a planned follow-up call with Ros after my initial consultation. She was kind, listened to my situation, and completely understood my decision to wait until after surgery before starting my Bio-... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Geschreven door het bedrijf
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
Contactgegevens
Verenigd Koninkrijk
- 0330 460 9999
- info@bioidhealth.com
- bioidhealth.com
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The best decision I’ve ever made
Getting in touch with Bio ID has been the best decision, for the last 18months I’ve felt exhaustion like I’ve never felt before. My mental health has been on the floor and I’ve stopped making plans, having fun or enjoying mundane things I used to love. Lisa has been such a kind, considerate and supportive person to take me through the whole process. Not just that but has given me a full, up front idea as to how the process works, timings and costs every step of the way to make it so much less stressful. The blood test results were quite different to what I was expecting but the way Lisa managed the treatment plan and medication has been nothing short of wonderful. I am now a month into my medication and already feel so much better, checking in with Lisa this week was great and I already have my follow ups booked for bloods as well as consultations.
I’m only 39 so really thought I was too young for this to be needed but talking to Lisa who’s been through it all herself at an even younger age has been a game changer.
Such a brilliant, brilliant company - every person has been so kind. I wanted to get a grip on my health in 2026 and thanks to BioID and Lisa I’ve done exactly that!
If you’re on the fence, pick up the phone for a chat you will not regret it!
29 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing such a heartfelt and honest review! It is truly wonderful to hear how much of a difference this has made for you already.
Exhaustion like that can feel so heavy, especially when it starts stealing the joy from the things you used to love. We are so glad you decided to reach out and that you’re already starting to feel more like yourself only a month into your treatment. It is also completely understandable to feel "too young" for this. It is a common hurdle, and we’re so pleased that talking to Lisa helped show you that you’re definitely not alone.
Lisa is indeed a star, and we'll be certain to pass your kind words along to her. She will be so encouraged to hear that her support has helped you get that grip on your health you were looking for this year.
We are so glad to have you with us, and we look forward to seeing you at your follow up appointments soon!
Despite negative reviews on here I can…
Despite negative reviews on here I can say I never had any issues.
My initial consultation with Dr Norton was thorough and she answered my questions with great clarity.
All blood tests and follow up consultation so far happened as per schedule outlined in their initial consultation and medications are dispatched fast. No issues with deliveries either.
I feel much better since my TRT journey has started, there are no instant fixes as improvement is gradual but noticeable. My sex drive improved first, anxiety disappeared over the period of three months and night sweats are much less common and less intense than they used to be. My sleep improved immensely.
20 juli 2025
Antwoord van Bioidhealth
Thank you so much for taking the time to share your journey with us! It’s wonderful to hear that Dr Norton provided the clarity you needed right from the start.
We’re especially happy to know you’re feeling the benefits in your sleep and energy levels because those "gradual but noticeable" changes truly make all the difference. We’ll be sure to pass your kind words along to the doctor and the rest of the team. We are so glad to have you with us!
I contacted the company as a last…
I contacted the company as a last resort, nothing had helped me with menopause symptoms. I tried synthetic HRT , 3 different types and it made me worse. I checked this company out and decided I would try the bio health hormones.
From start to finish everyone was really helpful and knowledgeable. Ros called me exactly as scheduled and I started my journey
I had bloods done then Dr called and had a long chat about my blood results and what bio identical hormones I would be prescribed which would be made accordingly to my blood results. 3 months later I’m sleeping the full night!!!! No flushes and my anxiety has definitely gotten better - still a working process to get that sorted. More bloods in 8 weeks to check that out. I couldn’t recommend the company highly enough, I am so glad I contacted them.
3 december 2025
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing such an honest and heartfelt account of your journey with us. We are all absolutely thrilled to hear how much of a difference the bio-identical hormones have made for you!
We know how exhausting and frustrating it can be to navigate menopause, especially after trying several options that didn't provide the relief you deserved. Knowing that you are finally getting a full night’s sleep and that those flushes have stopped truly makes our day. We also hear you regarding the anxiety. While it can be a gradual process, we are so glad it is moving in the right direction and we are right here with you as we continue to fine-tune things.
We will be sure to share your lovely feedback with Ros and the rest of the team; they will be so happy to know their support meant so much to you.
We are already looking forward to catching up with you after your next blood tests in 8 weeks to see how you’re getting on. Thank you for trusting us with your care and for recommending us so highly!
Review of BioID
Review of BioID – Extremely Disappointing Experience
I had a very disappointing experience with BioID and would strongly advise others to think carefully before committing to treatment with this company.
Initially, Chris Markey sold me the TRT package and painted a very convincing picture of the service and results I could expect. Unfortunately, once I had paid for the treatment, the level of care and support promised simply never materialised.
When problems began to occur with the treatment, the lack of communication and support was shocking. After my second blood test, the clinician advised that they would contact me every two weeks to monitor how the treatment was working and adjust it if needed. This follow-up never happened and I received no further contact.
Following my concerns, I spoke with Hannah O’Leary, the Operations Director, who assured me she would stay in contact and provide support while we tried to understand why the TRT treatment was not working as expected. She also promised to send me her direct email address so that I could contact her with any questions. This was never provided and again I received no calls, no emails, and no support.
When undergoing hormone treatment, proper monitoring and communication are essential. Unfortunately, BioID completely failed to provide the level of care and follow-up that was promised.
As a result, I have requested that the remaining six months of my treatment plan be refunded.
Based on my experience, I would strongly recommend avoiding this company. There are far better clinics available that actually care about their patients and provide the monitoring and support that hormone treatment requires.
22 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We are sorry to learn that you feel disappointed with your experience, and we appreciate you taking the time to share your feedback.
Following a thorough review of your case, we are satisfied that the clinical care provided was appropriate and delivered in accordance with our established protocols and regulatory standards.
As a regulated healthcare provider, patient safety remains our highest priority. Prescriptions cannot be issued on demand, and all medications, particularly those that are controlled, require appropriate clinical assessment and safety checks prior to prescribing. These processes are essential to ensure safe and responsible care and cannot be bypassed under any circumstances.
We recognise the importance of continuity of care. In this instance, we arranged for your blood test to be conducted earlier than originally scheduled to help minimise any potential interruption to your treatment, while still adhering to clinical guidance. Your results indicated an improvement in your levels, suggesting that the treatment was clinically effective.
In relation to communication, while it is not operationally feasible to provide routine bi-weekly calls for all patients, we can confirm that updates were shared via email regarding your treatment timeline, and our team remained in contact with you in relation to your prescription. We are sorry if this did not meet your expectations.
We would also like to reassure you that your concerns were fully investigated by both our Operations Director and the clinician involved. A formal response was provided in line with our complaints policy, and a refund was issued in accordance with our refund criteria. A gesture of goodwill was also offered following this process.
We regret that your experience did not meet your expectations. However, based on our review, we are confident that appropriate clinical care was delivered and that all procedures were followed with patient safety as the central priority.
Thank you again for your feedback.
Kind regards
Team Bio ID
Concise blood testing and results fully…
Concise blood testing and results fully explained and treatment arranged immediately. Well managed appointments and friendly understanding service.
21 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for such a kind review! We are really glad we could get your blood tests and results sorted quickly so you could start your treatment without any delay.
It’s lovely to hear that you felt well looked after and that our team’s friendly approach made a difference for you. We always aim to make the process as smooth and supportive as possible, so your feedback truly means a lot to all of us.
We are here whenever you need us next!
The whole experience has been seamless…
The whole experience has been seamless and both Lisa and Chantel have been so lovely in explaining everything. They’ve made what could be quite a daunting experience really easy and empowering
19 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing such a lovely review! It’s our goal to ensure every patient feels heard and supported, so it's wonderful to know that Lisa and Chantel helped turn a daunting experience into an empowering one for you. Thank you for trusting us with your care, we'll be sure to pass your praise along to the rest of the team!
From start to finish the care and…
From start to finish the care and support I have received has been amazing. You are kept informed at all times what they are going to do with consultations, medical advice. The service is second to none. I have had such a bad experience going to the doctors through the nhs that I then decided to speak to Bio-ID and this has been the best decision I have made.
19 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing such a kind and heartfelt review! We were truly sorry to hear about the difficult experience you had previously, but it brings our entire team so much joy to know that choosing BioID has been the best decision for you. Our goal is to ensure every patient feels heard, supported, and fully informed at every stage of their journey, so hearing that our care and communication have made such a positive impact means the world to us. We are so glad to be part of your wellness journey and look forward to continuing to provide you with the high standard of service you deserve.
AVOID!!!!
AVOID!!!!
Lisa said was the most unempathetic and unprofessional person to be dealing with health care.
During my initial “consultation” she said “enjoy that hair whilst you still have it”, “we dry up from the bottom down”.
Openly admit that their calls are double booked, call when they feel like it.
Their email team is not connected to their phone team - can’t organise their way out of a paper bag.
Lisa also told me she couldn’t tell me anything about my blood test results but then said “you have issues” 😮how professional and empathetic.
Then she did attempt to explain my results, even though she has no qualifications in this field.
Their medical team are not all doctors.
Cancel medical consultations over email with no follow up.
I’m fighting to get my money back.
AVOID
15 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the concerns you have raised regarding your consultation and overall interaction with our team.
This is certainly not the level of service or professionalism we aim to provide, and we take comments like yours very seriously. We are currently reviewing the issues you have outlined so that we can fully understand what happened.
Our team will investigate this matter and we hope to provide you with a full response within five working days.
Thank you again for bringing this to our attention.
Kind regards
Bio ID Team
Very high quality service
Since my first consultation I've felt listened and understood. Lorraine explained everything clearly and supported me through each step.I had my blood taken in the comfort of my house and the physician who explained my results was professional and answered all my questions, guiding me to the next step! I'm now waiting for my hormones to arrive and look forward to start the journey and hopefully feel myself again. The cost is very high though!
14 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing your story with us! We are so glad to hear that you felt listened to and understood from the very first moment. Lorraine will be delighted to know she made you feel supported, and it’s great that having your blood work done at home made things a little easier for you!
We completely understand that the cost is a significant investment. We strive to provide the highest level of personalised care and professional guidance to ensure you feel like yourself again, as you truly deserve to. We are so excited for your journey to officially begin next week!
Initial consultation
A recommendation from Ella after describing my symptoms let me to an initial consultation with Lisa. They were empathetic, so kind and understanding and knew exactly what I was talking about. I cannot recommend them enough. I was listened to. Thank you
14 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing such a kind recommendation! There is nothing more important to us than making sure our patients feel like they are in safe and kind hands. We will be sure to pass your thanks along to Ella and Lisa because they will be thrilled to hear they knew exactly how to help. We are so glad you are part of our community now!
Fast Track to BioID Health
Despite finally receiving Hormone Replacement Therapy (HRT) but after two years l still didn't feel 100%, and with a NHS Gynae appt more than a year away l decided to take charge of my HRT. That's when l came across BioID Health. They gave me a (zoom call) consultation, a home visit for my bloods, then another consultation with the clinician to discuss my blood results / treatment plan and prices. All this within a week.
12 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for sharing this! We are so glad you found us. It’s wonderful to hear that we could get everything sorted for you within a week because we know how frustrating those long wait times can be when you just want to feel like yourself again. We’re so happy to be part of your journey to feeling 100%!
My experience has been Awsome from the…
My experience has been Awsome from the minute I spoke to Ros super helpful & informative a wonderful experience
12 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for such a lovely review! It truly makes our day to hear that you've had an awesome experience from the very first moment you reached out. Ros is absolutely wonderful and she always goes above and beyond to help our patients feel informed and comfortable, so we will be sure to share your kind words with her personally. We know it will mean the world to her! We are so glad to have you with us and we're always here whenever you need a hand.
My experience was very informative and…
My experience was very informative and reassuring. I felt Lisa who had been my main point of contact was professional but warm and I appreciate the consistency of speaking with the same person.
11 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
What a lovely message! We are so glad Lisa could provide the professional and warm support you deserved. We'll make sure she sees this. Thank you for trusting us with your care, we truly appreciate it!
Fantastic service …….
From first point of contact I have received nothing but thoroughly professional service. My Initial home blood test was simple to use with easy to follow instructions, followed up by my second blood test taken by a phlebotomist at time of my a time of my convenience.
My full results were explained to me and what the best treatment options were going ahead. No hard sales just good honest information.
8 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for the lovely feedback! We really appreciate hearing that the process was easy and that you felt supported. It’s wonderful to have you with us, and we look forward to taking care of you during your treatment journey.
Disappointed as not what they seem
Although I feel my initial consultation went well , the support leading up to my blood test was poor.
Bio ID promote themselves on tailored care compared to NHS standard one size fits all. Yet when presented with a case like mine where my cycle is unpredictable they still want to do a bloodtest on a standard day that would more than likely give a false idea of what my hormones are at at any one given time. I paid for my test upfront but when asking what day should I do the test as my cycle isn't 28 days and can vary from month to month , they just wanted to do it at day 18-20m I explained but if I do this test and then my cycle starts on day 21 how will my results be correct and how can you then prescribe me accordingly. I got no response. I then decided to ask for a refund which they gladly accepted. I feel they dont want a complex case , they just want easy standard cases. This doesn't line up with them promoting themselves to be any different from the NHS. I am now still struggling on nhs hrt and feel lost for support. I really thought I had found the right company but at the end of the day they are all a business and the main goal is to make money and not really care. So disheartening that theres no real help out there , even when you pay.
9 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience left you feeling unsupported and disappointed, particularly when you were hoping to find more personalised guidance.
We aim to provide tailored care and clear communication for all patients, so we’re concerned to read about the difficulties you experienced when trying to get advice about the timing of your blood test and the lack of response you describe.
Thank you for providing the additional details. This information will help us carry out a thorough investigation, and we aim to provide you with a response within five working days. We appreciate your patience in the meantime.
Kind regards
Bio ID Team
So far so good ! Very hopeful
So far so good ! All early stages of the process have been very easy to navigate, bloods went smoothly and all has been explained in a very friendly and easy to digest manner.
So here we go … all ready just waiting for my supplies to arrive.
8 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for the wonderful feedback! It’s great to know that your blood tests went smoothly and that you’ve felt well-supported throughout these early stages. We pride ourselves on being approachable and professional, so we're glad that’s been your experience. Your supplies should be with you very soon. We can't wait to hear how you get on!
Amazing team
Amazing team. So informative, really validating how I have been feeling. The process from the beginning has been very smooth no question has been left unanswered.
Really can wait to start my new journey.
Thankyou
6 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
We are so happy to hear this! Thank you for the wonderful feedback. It is great to know that you felt validated and that the process has been straightforward for you. We can't wait for you to get started on your new journey. Best of luck from all of us here!
What is the point of answering a questionnaire
This is not my first rodeo with private treatment for trt I took it for 5 years until last July when a firm on the south coast just didn’t care. So to put my health first again it was either BioID or Voy. Sadly I now wish I had picked Voy. Completed questionnaire for BioID paid for a blood test kit,received it, sent the bloods back no results provided at all just an impersonal email and statement from BioID (no phone call) they stated having checked you questionnaire in detail you now need to do another set of bloods £££££££. This industry is littered with cowboys I was hoping BioID would be different and personal. I Will be touching base with Dr Jeff now at Voy today he knows his stuff and will not be reaching deep into my pocket for countless blood tests and dragging out my much needed treatment which Wes Streeting NHS will not provide me with due to a post lottery not to be confused with the ad on the TV.
5 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has left you feeling disappointed and frustrated, particularly after your previous experiences seeking treatment.
We take concerns like this very seriously and would like the opportunity to look into what has happened with your case, including the request for further blood tests and the communication you received from our team.
As we are unable to identify your account from your Trustpilot review alone, we have requested your contact details through the Trustpilot system so that we can investigate this fully. Once we have this information, a member of our team will review the details and follow up with you directly.
Thank you again for bringing this to our attention, and we hope to speak with you soon so we can look into the issues you have raised.
Kind regards
Bio ID Team
Going through my blood test results I feel happier
Having Carla go through my blood test results thoroughly really helped me to understand what is going on inside my body and if I am higher or lower with certain hormones, as well as other levels in my body. I feel rest assured I will be getting the best service and medication in order to help me feel like myself again and stop the symptoms of perimenopause.
4 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you for opening up about your experience with Carla. We can tell how much it meant to have someone sit with you, go through each result, and make sense of what’s happening inside your body. That kind of care and attention really eases the worry that often comes with perimenopause.
It’s reassuring to know you feel confident about the service and treatment ahead. You deserve to feel like yourself again, and having that clarity and support makes the journey so much lighter.
Biomed experience
Jennifer the local rep was very informative and easy to speak to. Good communication and emails along the process with a great clinical breakdown. The plans have various options to suit needs and the aftercare is pre booked over the course of your treatment to keep checking in with your progress.
4 maart 2026
Review zonder uitnodiging
Antwoord van Bioidhealth
Thank you so much for such a kind and detailed note. We are so glad Jennifer was there to make everything feel easy and clear for you. We really pride ourselves on making the clinical breakdown easy to digest! It is also lovely to hear that the pre-booked aftercare is giving you that extra bit of confidence. We truly want to be with you every step of the way, so knowing those check-ins are hitting the mark for you means the world to us.
We will be sure to share this with Jennifer and the rest of the team today as it will definitely make their day!
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