Birminghampayments Reviews 

When i was leaving their company to join another cash machine company they were gaslighting me into staying with them, emailing me from multiple of their business ones saying I have signed a contract with them for another 18 months when I know I have not, I even asked for proof but this is a trick they try to use to keep from you going to other companies. Horrible company and a evil one.

As a music producer im always on the go. Studio sessions, client meetings, and events. I needed a card terminal that would keep up with the hustle, whether I’m selling beats, taking payments for music lessons, or accepting card payments at gigs.

I gave Xepay a shot, and getting the terminal up and running was straightforward. No complicated steps, just plug it in, and you're ready to go.When I’m selling beats, accepting payments for services, or taking orders for merchandise, I need a system that processes payments quickly.

This terminal delivers on that with no delays.I also liked that there are no hidden fees with Xepay so keeps everything clear on what you’re paying for, so no surprises when the bill comes.

Overall Xepay is a solid choice for a music producer like myself. It’s fast, reliable, and portable so perfect for handling payments for beats, studio sessions, and merchandise sales.

Its definitely a great tool for anyone needing a convenient way to take card payments.

Ali sorted the machine issue in efficient way good service

Basim, he has been really kind and get back to me when necessary to solve the issue.

Ali did the job best on weekend to sort out the issue quickly

Muhammad Ali very calmly resolved te issue and efficiently

I have just been checking all the horrid reviews on this company. I only wish I checked before signing up for their card machine. PLEASE PLEASE PLEASE do not sign up with the company!!!! Just like alot of the other reviews I have had nothing but difficulty cancelling this contract. They just keep throwing different figures to me through WhatsApp and email. Yes you can't get anyone on the phone either and they kept taking money from my account even although the contract was cancelled and machine sent back. ABSOLUTE SCAMMERS, AVOID AT ALL COSTS!!!!! I also notice they never reply to any of there feeback either! I would like to hear from anyone that has pursued this company.

Still haven't replied about the withdrawal from my bank account and still sending WhatsApp messages for late payments.

Just straight out lies from the sales agent (I had his name here - Xepay tried removing my review because it had the agents name so I edited). I called and asked if the rates are blended, he said yes. At the bottom of his quote it states and I quote "A 0.02p transaction fee applies per successful transaction plus a 0.12% interchange fee. There is also a £4 fee for accelerated payments made." Absolutely Shameless from Seamus, DONT LIE TO CUSTOMERS!!! What an embarrassment....

Terrible customer service!
I've received an invite to join a meeting about their service however no one reached out till now. Are they a scam???

As a former customer of XEPay, I strongly advise potential customers to consider other options before signing up with this company. My experience with XEPay involved a straightforward contract for card terminal services that turned into a drawn-out and distressing ordeal due to their handling of the contract termination.

Despite clearly communicating and formally notifying the end of my contract, XEPay's accounts team continued to allege that my account was overdue and threatened additional charges long after the contract had legally concluded. The relentless and unfounded claims for overdue payments have not only caused unnecessary stress but also forced me to seek legal advice to resolve these erroneous allegations.

The lack of proper communication and the disregard for factual contract terms displayed by XEPay's customer service and accounts team has been both disappointing and frustrating. Repeated attempts to clarify the situation were met with more demands and threats rather than any meaningful resolution.

If you value transparency, fair treatment, and responsive customer service, my experience suggests that XEPay may not meet your expectations. Please consider this review a cautionary tale; it's worth taking the time to explore other providers who respect contractual agreements and treat their customers with the professionalism they deserve.

Dreadful support, been attempting for 6 months to renew my contract, originally advised I was out of contract then told I wasn't.. Agreed to renew, despite signing contracts, new contract has not gone live. Contacted Customer Service multiple times, no response, Live Chat, "hangs up" when you attempt to get some support, All while I continue to pay higher rates... Disgraceful.

I use Xepay’s card machine for my business, and it’s been an excellent choice. The setup process was quick and straightforward, and the machine itself is incredibly user-friendly. It supports all types of payments, including contactless, chip-and-pin, and mobile wallets, so my customers have plenty of options when it comes to paying.
The payment process is fast and reliable. Transactions are completed with minimal delay, which makes for a smooth and efficient checkout experience. I’ve never had any issues with connectivity or failed payments, which is a huge relief for my business.
One thing that stands out is the customer support. Anytime I’ve had a question or needed assistance, the team at Xepay has been quick to respond and very helpful. Their support has definitely been a key factor in making this such a seamless experience.
Overall, I highly recommend Xepay’s card machine to any business looking for a reliable and straightforward payment solution. It has made processing payments easier, faster, and more reliable for both me and my customers.

After researching various POS systems for my small business, I chose Xepos, and I’m so glad I did. From the moment I began the setup, I found it to be incredibly straightforward. The installation was quick, and the step-by-step guide made it simple to get everything up and running without any complications.

One of the standout features of Xepos is the user-friendly interface. My staff, who aren't particularly tech-savvy, had no trouble learning to navigate the system. The dashboard is clean and intuitive, making it easy to track sales, inventory, and customer data in real time. Plus, the cloud-based system means I can manage everything remotely, which is perfect for overseeing operations while on the go.

The POS system itself is fast and reliable. Transactions are smooth, and it supports multiple payment methods, which has been essential for our business. It also integrates seamlessly with our inventory management, so stock levels are automatically updated after each sale, saving time and minimizing errors.
Recently, I had an issue with one of our receipt printers that wasn’t working properly. I reached out to Xepos’ support team, and they handled the situation quickly and efficiently. Within hours of contacting them, they had arranged for a replacement printer to be shipped out, and it arrived within a few days. The entire process was seamless, and I was impressed by how quickly they resolved the problem with minimal disruption to our business.

The customer support team at Xepos has been outstanding. Anytime I've had a question or needed assistance, they’ve been responsive and thorough, always offering clear guidance. It’s evident that they genuinely care about their customers and are committed to providing great service.

Since transitioning to Xepos, we’ve seen a significant improvement in efficiency. Managing everything from sales to inventory has become much easier, and I also appreciate the regular software updates and new features, which show their ongoing commitment to improving the system.

Overall, Xepos has proven to be a reliable and effective POS system for our business. With its ease of use, reliability, and excellent customer support, I would highly recommend it to anyone looking for a professional, affordable POS solution.

Hi i have recieved my new card terminal and everything is working great. The team helped me with setting it up and now i can take card payments from my customers

I have recently started my business selling fashion items and have been looking for card payment machines for my customers to pay by card. Obviously I shopped around quite a bit and received quotes from many providers.

What I have found with Xepay is the fees they charge are clear and I found that others had many hidden charges. I’m not very clued up on these things so to hear all these different things like pci, scheme fees, I was so bamboozled! All I wanted was something straight forward! 😂😂

Anyway, I seem to be rambling on now haha Xepay were very straight forward and clearly told me the fees they charge and the fees they don’t charge, thank you finally! 😁
The machine i got was nice it works with WiFi and if the WiFi is down for any reason it will switch to 3G.

I think it’s important for a startup business to have everything simplified and easy to follow and I appreciate the help I got from the sales person who didn’t push me for the sale, they fully explained everything, what charges there are and why they charge and even when I told them I’m shopping around they simply sent me the full quote and let me be.
But I think the reason I went with them was because I felt I could trust them which I think is most important! 😊

I strongly recommend NOT signing up with Xepos/Xepay. Their advertising claims there are no joining fees, no exit fees, and no minimum contract, which sounds great at first. However, when the device they provide you with stops working, they will force you to sign a new contract in order to continue using their services. If you decide not to go ahead with the new contract, they will attempt to scam you, making the process even more frustrating and stressful.

This issue has already been taken to my lawyers, who are handling the case using consumer rights and UK law, particularly in light of the Consumer Contracts Regulations 2013. These regulations protect consumers from unfair business practices such as hidden charges, misleading advertising, and forcing customers into new contracts without clear consent. Xepos/Xepay has clearly violated these regulations by misrepresenting their terms and trying to lock customers into unfavorable agreements.

Additionally, under the Consumer Rights Act 2015, any goods or services provided (including card machines) must be of satisfactory quality, fit for purpose, and as described. Xepos’ device, which stopped working, does not meet these basic standards.

The company is also breaching the Payment Services Regulations 2017, which outline how card machine providers must operate fairly and transparently. Xepos’ actions—particularly their attempts to force customers into signing new contracts and their lack of transparency—are in clear violation of these laws.

Be cautious and stay far away from Xepos. Their actions are not only unethical but illegal under UK law. If you're facing a similar situation, know your rights and consider seeking legal advice. There are plenty of trustworthy companies out there—don’t fall for their fraudulent tactics.

I’m happy with the service I have received from this company. I’ve been searching for a machine for my customers to pay by card. I don’t want to bad mouth the previous company I was with but I must say xepay are so much more professional and got the job done with ease.
I’m happy with the terminal I have received and it’s very fast putting transactions through so I’m definitely happy with that!
Thanks to the team who helped me get everything setup, so polite and professional!

I recently ordered a card terminal for my business with Xepay, and I am very pleased with both the product and service.
The setup process was smooth and the team at xepay was incredibly supportive and professional throughout.
I highly recommend Xepay to anyone looking for a hassle-free card payment solution for their business. Very happy with the experience