bitbird Reviews 

The staff went above and beyond.
One of my orders got canceled because of an item being “sold out”. However Analía took Time out of their day to find me that item and send it to me. On top of that offered me a discount for future purchases. The merchandise is always top quality. The shipping for merchandise is always on time.

This was a pretty rough experience in terms of customer support. I reached out to Sandbag which is bitbird's helpdesk support and I received a quick response with a timeline of shipment. When I wasn't notified on shipment I followed up probably around 8-10 times in the span of 35 days to see when my product would arrive and I felt like I've been ghosted by helpdesk. I tried replying to email, creating a new ticket, even going on the bitbird Discord and even Discord left me on read. Unfortunately, my product was stolen and they were kind enough to (eventually) send me a new product. In the end, it took 9+ messages, 3+ tickets, and nearly 2 months to receive a hoodie. I'm glad I got the hoodie, but I will probably never buy a bitbird product again if they are still using Sandbag as their customer support.

Incredible shipping speed, quality off the charts. Their passion and support of the community really shows, thanks for never disappointing.

As most popular Dj merchandise sells out quickly I ran straight to the merch I wanted and ripped straight through checkout. I then noticed after the fact that a poster was available if you spent over a certain amount. If a message would’ve popped up telling me about this at check out I would have spent the extra few dollars needed to get the free poster. As such I missed out on the poster and was disappointed in this, other artists have done this before successfully and I ended up being happier because of that. So perhaps look into doing this in the future.

ordered 1-3 day shipping but the product never shipped. Sandbag was unhelpful and just told me to wait longer after I brought it up with them a few weeks later. Had to talk to David in order to get things sorted and for them to finally ship my order.

easy and simple ordering process

very cool, easy, and high quality. product came early and in good condition.

On time and I loved all the products I've ordered thank you so much!

My order was lost and the item was sold out so now I can’t even get a new one. I know it happens but it’s a bummer.

Arrived quick and is exactly as described. Got it for my bro for christmas and he loves it, wears it to the gym all the time. The quality of the hat is great, feels durable and worth the money. Now I gotta get myself one lol

Don’t speak whatever language this is but I love San and all his label does! Thank you all!

Bought a DROELOE hat and vouched for a free mystery pin that was worth $10 USD. It charged me for the pin, so I contacted customer support, and they swiftly removed that $10 charge with no questions asked. The hat in question is of great quality and I would definitely buy from Bitbird again!

TL:DR, Great customer service as well as products!

Hi I had requested my address to be changed and had the new address confirmed for a vinyl preorder. However, when the vinyl finally shipped, it went to the wrong address and I was unable to claim the package. Now I can no longer get the BB U ok? delux merch pack or the Droeloe anthology set and the replacement was to just send me another album 1 vinyl. I appreciate the refund but this whole situation should have been avoided since I had confirmed the email address change with the sandbag support team. i don't understand how they replied saying yes, we changed your address and yet they didn't. And even now with the replacement album 1 vinyl, the address is right but the person's name is still wrong.

<3 the bit and bird, the san and the holo and whole crew!! <3

Thank you and blessings - %⬆