After having read a review about Black Tomato in The Times we contacted them about a trip to Sri Lanka. We were put in contact with Christie and from the start we were helped in the most professional... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The overall experience was great, particularly considering the short time frame for organizing. Ideally, we would have liked to have resolved some issues that came up earlier to ensure a seamless proc... Toon meer
Black Tomato (Ian) helped us plan an amazing trip to Egypt and Jordan. They have some great local contacts and with some excellent guiding and accommodation, we had the most memorable trip. Thank... Toon meer
Bedrijf heeft geantwoord
I would like to express my heartfelt thanks to Arin and the entire Black Tomato team for organizing such a wonderful journey for us to Rajasthan, India. Everything was precise, professional,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Black Tomato is the award-winning travel company that specialises in creating exceptional tailor-made experiences for its clients.
Tailor-made travel with
Geschreven door het bedrijf
- Award-winning service
- Luxury service begins the moment you enquire, continues throughout the customised design and booking process and until well after you return. Alongside being on hand 24/7 whilst your away, we worry about the little things before you even think of them. Because that’s true luxury service.
- Expert knowledge
- Our travel experts have lived and breathed these places so we know how best to avoid tourist traps and go beyond the obvious tick box experiences. Add that to the network of destination contacts and carefully selected overseas partners we’ve collected in our time and you’re guaranteed the best in expert knowledge and insider information, wherever you’re heading.
Contactgegevens
Albert House, 256-260 Old St, Finsbury, EC1V 9DD, London, Verenigd Koninkrijk
- + 44 2074269888
- info@blacktomato.com
- blacktomato.com
4,7
Uitstekend
301 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliantly exceeded our expectations
Brilliantly exceeded our expectations! Black Tomato provided us with a trip that was incredibly unique, luxurious and smooth. Many thanks for making our Thanksgiving holiday in Ecuador and the Galapagos a truly memorable adventure.
2 december 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Laura
Thanks for leaving your review and I'm so glad you enjoyed your trip to Ecuador and the Galapagos!
Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Consistently excellent service from Black Tomato
Just returned from a fantastic trip to Cuba arranged by Black Tomato.
They were extremely helpful in creating a trip that suited all our interests, putting us in touch with a fantastic team of interesting and professional local guides who could not have been more helpful.
We’ve travelled with Black Tomato several times, always to fabulous destinations and properties, and we’ve already booked our next adventure with them for next year.
2 december 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Thank you so much for your kind review, Moira!
Cuba, is such a fascinating country, so I'm very glad to hear you had a great time there. Hope you're excited for your next adventure and look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
A perfectly planned trip
Excellent. Accommodated our every interest and planned a perfect trip for us. Would recommend highly
2 december 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Janet
Thanks for the review! Glad to hear you had a great time in Japan and look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Black Tomato exceeded all of our…
Black Tomato exceeded all of our expectations. Would recommend to anyone.
28 november 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Travis
Thanks for the review and glad to hear we exceeded your expectations!
Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Smooth
Smooth, helpful, enjoyable experience we would have been hard pressed to plan by ourselves.
17 november 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Glad to hear you had a great trip, Alex - and thanks for your review!
Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
they did a great job discovering what…
they did a great job discovering what we wanted to do in Africa and then really delivered
6 november 2018
Review zonder uitnodiging
Antwoord van Black Tomato
So glad you had a great time in Africa, Bob!
Thanks for your review and we look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
We had an amazing experience with black…
We had an amazing experience with black Tomatoe
They made our trip memorable from beguining to end.
We would highly recommend them.
Matilde sorensen
Dale sorensen real estate
Vero beach, Florida
4 november 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Matilde
It's great to hear you had such an amazing experience with us and we look forward to hearing from you again soon!
All the best
Harry
Client Relations - Black Tomato
A great trip an experience thanks to…James Wales and team
A great trip an experience thanks to Black Tomato. All of the details were taken care of and their recommendations were great. The hotels and guides tours were highlights!
4 november 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Jim
Thanks so much for your kind review, glad to hear you had a great time!
Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Our sent Tom Harding was fantastic
Our agent Tom Harding was fantastic. He was extremely responsive and made our experience truly magical. His recommendations were on point and was suitable for what we told him in regards to what we wanted for the trip. Tom tailor made the trip to meet our high expectations and beyond.
25 oktober 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Heather
It's lovely to hear your feedback about Tom and your trip, thank you for leaving a review. Glad you had such a great time!
Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
We enjoyed an amazing trip to Portugal
We enjoyed an amazing trip to Portugal. Black Tomato planned every detail. Our drivers and tour guides were awesome, professional and fun. Our excursions were terrific and memorable. I will use Black Tomato.
25 oktober 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Karen
Thanks so much for your kind review! So glad to hear your had a great time in Portugal and look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Traveling with Black Tomato was the…
Traveling with Black Tomato was the best decision.
15 oktober 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Veronica
Glad to hear it and thanks so much for leaving a review!
We look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Overall, Black Tomato provided a great experience.
Overall, it was a great experience. Black Tomato and their local partners went out of way to accommodate our request for some changes to our itinerary. This level of flexibility would be one of the main reasons to use bespoke travel planner such as Black Tomato. The reason I’m not giving them a five star is that we felt Black Tomato could have done a better job vetting one of the hotels against our personal needs in the first place.
7 oktober 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Jae
Thank you so much for your feedback, we really appreciate it. I am sorry to hear that you one of the hotels didn't meet your, and our, expectations, though I'm glad to hear that, overall, you did enjoy your experience in Morocco with us.
Hope to hear from you again soon.
All the best
Harry
Client Relations - Black Tomato
Black Tomato and Tom Harding....the best!!!
Black Tomato and Tom Harding were absolutely brilliant. I can’t say enough positive things about my experience with them and Tom. The process and info provided made everything seamless for our honeymoon. Then the little touches like the gifts before and on returning show the class nature of this business. Will 100% use them again. Well done guys, simply brilliant service!!
7 oktober 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Nick
Thank you so much for your great review! It's wonderful to hear your feedback and that you enjoyed your trip to Kenya and the Seychelles.
We look forward to hearing from you about your next adventure!
All the best
Harry
Client Relations - Black Tomato
Great overall service.
Very easy to contact. Great recommendations on accommodations , transports , excursions.
6 oktober 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Dawn
Thank you so much for your review - I'm so glad to hear you enjoyed your trip to Italy with us. Look forward to hearing from you again soon!
All the best
Harry
Client Relations - Black Tomato
Trip of a lifetime!
Very attentative, prompt and helpful travel advisors while planning the trip. The travel experience itself was fantastic, in working with the best in country service providers.
30 september 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Elle
Thank you so much for your review - it's lovely to hear that you had such a wonderful first experience with us!
We very much look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
My Black Tomato experiences
I’ve had Black Tomato assist me with my major holidays and I’ve always had great guides and been very satisfied with the accommodations they picked for me. They have remembered my preferences well and travelling has beenmuch less stressful with their help.
Thank you BT team!
30 september 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Ming
Thanks so much for your review! It was an absolute pleasure to help you again and I'm so pleased you had such a great time in Australia.
Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
My first time using a service like this…
My first time using a service like this - and it was solid. My husband and I weren't seated together on either of our domestic flights. I would have pushed for that or ensured that we paid extra to have this. I will say the third party they used for us in Ireland, Paula Ward was fantastic. Above and beyond. I was just a bit disappointed in some of our travel assignments that had I planned on my own, I would have corrected. One thing that was great was the printed daily guide. We referenced that often as we didn't always have access to wi-fi or our app,
10 september 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Rachel
Thanks so much for your review - I'm glad to hear you had a great time and that Paula worked her magic once again!
Though, I am sorry to hear that you were disappointed with certain aspects of the organisation of your trip. I'll email you directly as I'm keen to address these issues as this is, of course, a huge priority for us and something that we really pride ourselves on.
All the best
Harry
Client Relations - Black Tomato
Wonderful Trip
The final trip was better than expected, but communication could have been better.
3 september 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Glen
Thank you so much for your review - I'm so glad to hear you had a great time on your honeymoon, though I do apologise for the communication issues you experienced. Unfortunately, with the earthquake that occurred in Lombok a week before your trip, there was a lot of back and forth with our partners trying to rearrange logistics for everyone and therefore communication was not as quick as normal. We do hope that this didn't deter too much from your honeymoon and overall experience with Black Tomato.
We look forward to hearing from you again soon to plan another exciting adventure for you.
All the best
Harry
Client Relations - Black Tomato
Very professional
Very professional, specialist service. Everything went to plan
28 augustus 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Andrew
Thanks for the kind review! Glad to hear everything went smoothly and you had a wonderful honeymoon. Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Very good experience
Very good experience
Every step of the preparation/organisation process well prepared, explained and fullfilled.
We enjoyed every minut of our holiday.
We miss it already.
E & P
13 augustus 2018
Review zonder uitnodiging
Antwoord van Black Tomato
Hi Paul
We're so glad to hear you enjoyed your experience with Black Tomato and thank you for the kind review! Look forward to hearing from you again soon.
All the best
Harry
Client Relations - Black Tomato
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.