Blindscape Ltd Reviews 

51
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent service from Blindscape Maidenhead. Great installation and any minor follow on issues immediately dealt with, no fuss or extra charge. Would thoroughly recommend them and we will use them ag... Toon meer

Beoordeeld met 5 van de 5 sterren

Four stunning white wooden shutters. Blindscape delivered outstanding service. Punctual, professional, and a pleasure to work with. The quality of their work is exceptional, and their attention to de... Toon meer

Beoordeeld met 5 van de 5 sterren

Have had a great experience with Blindscape, absolutely love the design & neatness of their blinds. We had them fitted about 4 yrs ago, there was a problem & this was quickly resolved, however a few y... Toon meer

Beoordeeld met 5 van de 5 sterren

My wife found Blindscape on the internet, while searching for "Awnings". We visited their premises in Maidenhead, and the receptionist was extremely helpful. The product looked good. The same day we v... Toon meer

Bedrijfsgegevens

  1. Jaloezieënwinkel
  2. Luifel leverancier
  3. Gordijnwinkel
  4. Gordijnleverancier en -maker
  5. Raambekledingwinkel

Geschreven door het bedrijf

Blindscape is your local family run business for blinds, curtains, awnings, canopies and plantation shutter supplier and installer in Berkshire, Buckinghamshire and surrounding areas. Family run and independent, we became a Limited Company in 2005 We at Team Blindscape pride ourselves on being able to offer you everything a high street shop can offer with the benefit of doing it in your own home at a time to suit you. We have two mobile sale showrooms along with our main Showroom at 3 St Marks Crescent SL6 5DA Book an appointment for us to visit you and we will measure your windows for blinds, curtains, shutters or awnings and will offer you the time and advice you need to make an informed decision. We are able to work out the price for 99% of all quotations on our initial visit however there will be no pressure and no obligation to go ahead at any time. It is important to us that you make the right decision. Being independent we are able to pick and choose from a vast range of blind and curtain fabric manufacturers or we can manufacture from your own fabrics - so if you are looking for a one stop shop we can happily cater to all of your needs. As a Company we are big enough to cope whilst being small enough to care. Our emphasis is on delivering an excellent product at a fantastic price with a friendly professional service to match. That's why the majority of our work is by recommendation.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

51 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(51)

5 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Blindscape from Maidenhead came to…

Blindscape from Maidenhead came to install blinds in my conservatory and was well done. One of my uplighters’ glass was cracked during the install which I didn’t notice till days later. However, owners of Blindscape accepted the installer’s version of event that it was damaged prior to the install. Only I know the truth and the installer, named Daniel knows it too that the damage didn’t not just happen in thin air up the wall. The cost of replacement is minimal at 1.6% of the cost of blinds but integrity is what counts here! Obviously, Blindscape has none of that.

4 juni 2024
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

Dear Sir.

We are very happy to hear that you are pleased with our workmanship and product. It is sad to see that we have received a 1* review for this.

You reported that the light has some damage quite some time after the install was completed. Our installer advised us that he did not notice any damage to any lights before or during the install. Neither our installer or yourself noticed any damage when showing you the install once completed and demonstrating the use of the blinds.

We can appreciate how you have arrived at the assumption which points the finger at Blindscape but it must be considered that it can't be ruled out that any damage happened prior to us installing and it is merely coincidence that the damaged was noticed the week after the install.

We have not received any quotation from you for the cost of any repairs however as a gesture of goodwill and without any prejudice we will be happy to split the cost with you as a show of good faith.

We hope that you feel able to call upon us again should you need our services in the future.

Kind Regards
The Blindscape Team

Beoordeeld met 1 van de 5 sterren

Shocking customer service

The customer service of this company is shocking. They do not reply to e mails or calls. I have e mailed twice and left messages to call me back. They failed to order a set of shutters for my daughters flat. After 3 months I told her to call, we had no contact from them during that time. They then informed her they had missed the shutters on a order over £1752. Her voiles were ready but only told her that once she asked. I have personally spoken to them twice and all I get is so sorry we are dealing with it. Move forward another 4 weeks and we chased again to be told yes the shutters are here. These were fitted and my daughter is happy with the products. However, I still have not paid their final bill as I want a discount on all the time this has taken and the no contact issue. They put a £50 discount on but I refused and since then despite e mails and calls they have gone quiet. Blindscape if you see this please call me, read my e mails and deduct a reasonable amount not something under 3%. I will not be contacting you any further or paying your final invoice until you deal with this shocking issue. Potential customers please be aware, if anything goes wrong they are not the company for you.

I write after reading your reply.

I wish to correct you.

You have never contacted my daughter about any updates. I originally e mailed you on 16 May concerning the discount, so longer than 48 hours. You have never replied to that e mail. I telephoned a week ago and left a message and no has called me back. So your apologies are pointless.

16 januari 2024
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

We're saddened that you were not pleased with our attempts to rectify the original issue. When we discovered the error we made your daughters window coverings our priority. Thankfully her curtain track and hand sewn voiles were ready to be installed. Unfortunately the shutters were not so we express airfreighted them, at our expense, to expedite the situation as much as we could.
We kept your daughter abreast of all movements and updates by way of bi weekly phone calls. Again your daughters shutters were our priority the moment we had them delivered to us and we arranged fitting at your daughters earliest convenience.
We are very pleased that you daughter is happy with the shutters and voiles.
Regards to your email, we do try our best to respond to all emails within 48 hours however sometimes this isnt possible due to the nature and length of the email itself. We ask that you bear with us and we will respond as soon as possible.
Best wishes The Blindscape Team

Updated Reply 21/06/24

Dear Mrs Rochford,

We don't contact customers during the delivery period for the shutters, this is due to there being no information from the supplier because the shutters are transported by sea freight. Therefore we would not be able to give any further information other than the delivery estimate that was given at the consultation.

As you are aware and we have explained the shutter order was missed due to human error. This meant that the system did not flag the order to be fitted which is why the voile curtains were not fitted at an earlier date. We did attempt to resolve this as best we could by air freighting the shutter to have it arrive in 4 weeks. We also fitted the voile curtains at Victoria's earliest convenience.

The original delivery estimate for shutters is 10 to 12 weeks, due to the missed order and air freight delivery we installed the shutter 16 weeks from the original order date.

After the issue was raised we did speak with Victoria on the 16/04 at 09:25, we had arranged for the voile installation to take place that day at 11:15. During this phone call we also agreed with Victoria that we would keep her updated as much as we could by calling her every 2 weeks. We did this with a phone call on 30/04 at 15:32 and again we called Victoria on the 15/05 at 16:15, the day the shutter arrived with us, where we agreed an installation date of the 16/05.

We do wholeheartedly apologise for the delay. We have apologised to you and Victoria for this and we endeavoured to resolve this delay for Victoria as best as was possible. We are also extremely happy that Victoria is very happy with the Voile curtain and the Shutter.

We have also made changes to our system to now notify us of orders that are available for part fitting where shutters are ordered with other products that are quicker to manufacture, deliver and install. Along with these improvements we have included further stop checks to ensure that orders are not missed.

We will offer some further discount totaling the discount to £100. We feel that this is fair and proportionate to the delay on the order.

We hope that this resolves any issues and is a satisfactory conclusion for you.

Kind Regards
The Blindscape Team

Beoordeeld met 5 van de 5 sterren

We have worked with Blindscape for…

We have worked with Blindscape for years now and they have quickly become our preferred supplier when it comes to window treatments. The team are professional, friendly and have never let us down in almost a decade of working together. We see Dan and the team very much as an extension of us and we know when clients interact with the Blindscape team that they will receive the best service every time. Dan and the team care about their clients and what they do.

11 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional

The work was carried out very professional, the 2 guys who came answered every question and was very polite, they cleared up afterwards. And the blinds I had fitted look Amazing. Would I use again, most definitely.

4 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sometimes the hardest decision is not…

Sometimes the hardest decision is not what you want but who you want to do the job and I know I absolutely made the right choice with Blindscape. The team were brilliant from start to finish and so helpful. I love my shutters. They look great! Thank you everyone at Blindscape.

7 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Have had a great experience with Blindscape, absolutely love the design & neatness of their blinds. We had them fitted about 4 yrs ago, there was a problem & this was quickly resolved, however a few years on we had another problem this again has been quickly resolved with the replacement of all the blinds at no extra cost. What a service & again loving the look of the blinds. They keep the room warm in the winter & cool in the summer. Would definitely recommend.

22 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor communication and planning

There was delay for fitting after the order was placed as the items are manufactured in China. The frames and support were fitted in a day, but the filling and surrounds were not there , leaving gaps and unsightly packing and screws,- the fitter told me that there would be a delay of up to 3 months as the missing items need to be re-ordered. There has been no further communication from Blindscape except when I e-mailed (twice) or visited the shop. I now have a date of 20th January to finish a job that started about 6 months ago. Very poor communication and a could not care attitude from the whole company.

18 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really friendly and professional…

Really friendly and professional fitters arrived exactly on time. They were very professional and completed an excellent job with the fitting of a 3 plus meter awning. We are delighted with the results. Thank you

3 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional Service Received from Blindscape

Blindscape was very professional and efficient from initial assessment to installation and I cannot fault them. My new awning looks absolutley fabulous! It has really improved the appearance of my ordinary back garden. I was offered a wide choice of fabrics and I am very happy with the one I chose. The remote system is such a luxury, too. It's a wonderful replacement for the old style parasol and looks so stylish.

11 juli 2023
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

Shereen! Thank you so much for your glowing review!! We are all so pleased that you are enjoying and loving your awning!! It is great to hear, you will be having a whole new experience of your garden for years to come :)

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service and efficient. We had a huge job for them - blinds for a high clubhouse glass atrium - and it was done very proficiently.

15 juni 2023
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

It was our pleasure to take on this project for you and we are all delighted that you have been happy with our service and product.

Beoordeeld met 5 van de 5 sterren

Highly Recommended

Had a great experience using Blindscape for the fitting of both blinds and curtains throughout my home. They were professional, helpful and friendly through the whole process and the end result was amazing. I would highly recommend to anyone.

9 januari 2023
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

What a super review to receive, the team at blindscape are glowing with pride! Really pleased you have been happy from start to finish!

Beoordeeld met 5 van de 5 sterren

Great Experience.

From the beginning my experience with Blindscape was very good. Friendly and knowledgeable service. Prompt attention to survey my windows and very prompt delivery and efficient fitting… and the price was competitive.

My windows are much enhanced and I’m very pleased

20 januari 2023
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

Thank you for taking the time and trouble to leave such a super review! We really appreciate all your comments!

Beoordeeld met 5 van de 5 sterren

Wonderful company

Wonderful company, they were prompt, knowledgeable and helpful in putting my old blinds onto new fixings and reinstalling them. Highly recommend.

23 november 2022
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

WOW! what a fabulous review, Team Blindscape have big heads now! But seriously - we love that you have taken the time to leave such a good review and nice comments! Thank you!

Beoordeeld met 5 van de 5 sterren

First class service provided

First class service provided - from the initial contact to the estimate visit and then onto the fitting of the blinds
Friendly and extremely easy to deal with this company. They fitted my lounge blind several years ago so I had to gave them back for these additional blinds

14 november 2022
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

Cannot thank you enough for your great review, as a small family business we always try and do our best so it is so nice that you've had such a good experience with us - thank you!

Beoordeeld met 5 van de 5 sterren

Choosing your end result is made very easy. We can highly recommend this company.

Initially we were looking for a material much darker than the one we chose but a wide selection of materials were bought and we were able to chose one that really matched our new decoration. The curtains were quite expensive, but they you get what you pay for and we are really pleased with the quality and fit of our curtains. They were fitted with great care and we were advised on keeping them looking good. I can highly recommend this company.

31 oktober 2022
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

What a lovely review, we ae so pleased you are happy with your curtains, some fabrics are more expensive than others and they are made by hand, not by machine. I'm so pleased you can see the difference in the end results!

Beoordeeld met 5 van de 5 sterren

My fitter Steve was very polite and…

My fitter Steve was very polite and helpful,he fitted my blinds very quickly he did a first class job for me I would recommend blindscape Ltd.i would use them again.

13 september 2022
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

Steve is very happy to receive this review, he's one of our top fitters and been with us for years - as a small family business it's reviews like this that help other people choose us so thank you so much, from all of us at Team Blindscape!

Beoordeeld met 4 van de 5 sterren

"Blindscape" are EXCELLENT

Despite the fact that I had to wait 2months between ordering and fitting, the final result is EXCELLENT. Superb quality of materials, helpful advise was much appreciated and the fitter was very pleasant, chatty but made a fast, neat and tidy job of the installation.

2 september 2022
Review zonder uitnodiging
Logo Blindscape Ltd

Antwoord van Blindscape Ltd

Gosh, thank you for the fantastic review. We take a lot of pride in our work and so when someone like you takes the time out of their day to say these lovely comments - well, it makes our day!

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