Coles Reviews 

This is the second time that I have not received my fruit and vegetables. Delivery was 2 hours late. This happened to me previously order was extremely late and then I did not receive my fruit and vegetables. Both times it appeared that the drivers were new. How about giving your Drivers the proper training Coles instead of sending them out with little knowlege on how to distribute the orders and putting the customer out.

Put my click and collect order in for Coles Thornlands Qld pick up about 12pm , due to collect around 6pm, used my Coles credit card to pay got a substitute added at 5.50 pm, 3 min later received a email dating order was cancelled, rang and asked what happened, they said had a payment issue and to contact Coles Master card so I did and I the Master card team said that they can see the transaction was cancelled by Coles online for no reason as the funds was available to purchase 4 times over if needed.. No one is telling me what really happened, buck passing, so I presume this would probably happen again

Went to Coles Ingle Farm. Not 1 register. Completely self serve. Absolutely disgraceful. Never again. Stay away everybody. You'd think they would lower their prices. No staff to pay. What a greedy company. Shame on you Coles

Just got click and collect and it's so easy. I thought because ppl said you get bad quality fruits and veg that I wouln't bother BUT I have and it's great

Coles Westfield Helensvale.
Exit gate wouldn’t open at the exit of the self serve checkout after waiting over 5 seconds, The staff member was then very rude because I slightly touched it with my trolly after waiting so long.
Coles need to teach their employees a bit of customer service.
Won’t shop there again, I’ll do my grocery shop elsewhere in future.
0 Stars.

I like that Cole’s has everything available but the cost is just too expensive atm ..

It was a normal day, but when I drinked some of Saturday's milk from Coles Tea Tree Plaza, I found a piece of spoiled milk in the milk. I immediately put the piece in the bin.

I thought it was just a mistake and didn't care about it, until yesterday I found another piece of spoiled milk from a new milk we brought yesterday. I am so mad with Coles milk in the future, I would stick with the milk from Woolworths.

Talk about price gouging! I used to buy Coles brand cottage cheese for $4 before pandemic. I watched this product go up in price each fortnight and now it's almost $7!!!

The Cole’s store in Wingham has the absolute worst fresh produce.
It’s old last a day or so in the refrigerator. If left out it withers away the same day.
The potatoes with lass starch go off super fast. They aren’t filling and taste awful. Why is the shop always full but the turnover for fresh food is awful.
Shame on you Cole’s

Bought a Kore smart body analysis scale from Coles.
Neither Coles sales nor Kore box indicated that the smart scale only works for a subscription of $19.9/ month. Only realised it on calling the company after purchase.
According to Kore they sell only online and grocery stores should not be selling their products.

I took my disabled daughter to Coles at Glenvale to purchase groceries. She was walking slightly ahead of me. As soon as I walked in to the shop, I noticed this male staff member in the Bakery leering, smirking & laughing at my daughter. He didn't notice me. He was rudely too interested in staring at my daughter. I confronted him & he laughed further. I then told him off. I noticed another worker in the fruit & vegie section and asked for the manager. The manager came and saw us & spoke with the worker. The manager made an apology on the staff members behalf. I'm disgusted that this worker was allowed to treat a disabled person like this. I'm disgusted that we couldn't shop in peace. I felt that we should leave Coles & go home. Isn't my daughter allowed to shop without being made feel that she does not belong in society? This was disgusting behaviour. This behaviour does not belong in society. I'm really considering taking this much further. My daughter understands what happened. How would he like it if somebody stared at him & bullied him out of a shop because he looked different than what society thinks or believes is acceptable! Your staff need training in diversity & empathy. BTW, other workers in your bakery had a good giggle too. How awful, discriminatory & degrading.

Purchased table bar set plus extra table. Description clearly states inside/outdoor - rust free.
After exactly one week of being on my balcony all have rust spots. Have sent picture after picture. Coles agreed to refund me the bar set and asked would I accept. I agreed to this and then realised they were only refunding me the set and not the second table. The refund for the single table was deposited into my bank which as stated should have been the set and now fighting over the set. I clearly have an email from them asking me if I accept the refund for the set with no mention of the single table. This has been going back & forth since last Thursday. Im now getting the excuse it’s with our warehouse team and be patient whilst they review it. I have the email asking me if I agree to a refund with no return on the set. I agreed..
I will get fair trading involved now.
Never again Coles worst buy you will never get my business again.

easy and clear, have never had a problem with this site

Warning ! Be very careful with coles online, their system is compromised, as soon as I signed up I was spammed with fake coles txt messages, the txts literally started within 10-15 minutes of signing up. It’s also impossible to link your Flybuys card to the online account.

Purchased Cleavers Organic Lamb Mince from Coles, Parkmore Shopping Centre, Keysborough, Vic however there is no way i'll ever buy it again. So much fat, it was revolting. The lid pan was coated in fat and I emptied half an inch out of the pan......yuk!

A lot of products not on the shelves. Service is good but stock levels are getting worse. Lovely lady yesterday on the checkout. Thanks Diane.

Re coles best buys

Wish had seen the reviews before. We were literally cheated. We ordered a king size bed that showed up in cheaper price than other places and the confirmation email sent to us showed a single bed ordered which we only discovered once we received the single bed. They refused a return and if they did they would ask us to pay shipping. This is a total rip off. We are absolutely sure what we had ordered. I think they change their website description or some
Sort of glitch in their order system. They refused even to apply any discount as a courtesy.

Product itself is cheap. We have ended up paying probably more than double the cost what it should be at.

Total rip off. Would highly NOT recommend.

I have been getting Coles deliveries since May last year and things have been great....UNTIL the last 3 weeks.
They (the dispatch team from the Aspley Hypermarket (Qld) store have either not suppling items, substituting an inferior product (like today, ROUND bread rolls for full-size HAMBURGER rolls which were ordered, which are totally useless ie they are now not substituting a the same type of product they "cannot"supply - a little hard making a burger with a bun half the size) and last week, the delivery was an hour LATE! Never received notification of that, just a note on the app that it was "delayed", but no indication as to how long.
Add that the woeful lack of stock that is available now...so many "choose similar", which equates to you need to buy a MORE EXPENSIVE product, but there is no guarantee you'll get it. My guess, IF they get this, is to trot out the standard "supply chain issue" response. There should be NO supply chain issues as this has been the response since COVID, but that was nearly 4 years ago. Saying that, they have used others, like the war in the Ukraine when I asked in store sometimes.
No point in speaking to the store delivery manager, seeing they do not work weekends, about this issue and the fact the my delivery is always the last one of the run, despite having to drive past my suburb to get to the start.

Coles are quick to give you substitutes for their own brand for online ordering - which is the equivalent of home brand. Staff are also trained to pick to the meat closest to expiry for online orders which is not practicable. I’ve had many items delivered at 8pm that actually expire that day. Staff that pick do not think. I have given 3 stars because the last 2 times our delivery driver has been amazing in leaving the items in a sensible place.

It's a very convenient to shop anything. Easy to find.