Bloombox Club Reviews 

This company is ridiculous and honestly a scam at this point. I ordered a plant over a month ago, and still have received it. I have been following up with them since the start of September and nothing has been sorted. Do not buy from here you will either receive a dead plant 4 months later or no plant at all.

Very poor service - seems to have gone completely downhill from where it was a few years ago. Very clear they have tried to strip out costs and its having a material affect on the level of service they provide.

Aside from the poor quality of plant packaging they use now, the plants that they sent me on only my 4th order were seized by the UK Animal & Plant Health Agency as they did not have the correct paperwork.

This resulted in an empty box (save for the pots) arriving at my door wrapped in inspection tape with a sticker detailing the seizure.

This was immediately raised to Bloombox via email (there is no phone number any more) with photos of the box and notes left by the agency, and following a stilted back and forth, all I got back was "Tracking says they have been delivered".

I have been trying for 2 1/2 weeks to resolve the issue and given them plenty of time rectify, but they are clearly not interested in engaging at all.

Now trying to cancel my subscription, but it's impossible to log into their website! Bloombox is clearly a shell of the business it once was.

Would advise people wanting interesting houseplants to look elsewhere.

Extrem enttäuschend. Das Abo wird seit Monaten nicht wie vereinbart umgesetzt. Trotz mehrfacher Aufforderung, den Versand der Pflanzen zu stoppen, erhalte ich weiterhin Lieferungen – teilweise mit Schädlingsbefall.
Eine Umwandlung des Abos in ein Guthaben, wie ursprünglich zugesichert, wurde ignoriert. Der Kundenservice reagiert entweder gar nicht oder wechselt ständig die Ansprechperson, ohne Ergebnisse.
Mein Kundenkonto ist gesperrt, Passwort-Reset funktioniert nicht, keine E-Mail kommt an – weder im Posteingang noch im Spam.
Letzte Lieferung wurde von mir abgelehnt – ich habe endgültig genug. Schlechter Service, mangelhafte Ware, keine Erreichbarkeit. Nie wieder.

I had the best experience with the plant i bought. I bought Song of India and it was lost in the post (hermes delivered it to incorrect address). I contacted Bloombox and they issued me with refund AND sent me the new plant which got delivered today. Absolutely inlove with it, it’s so pretty. Great customer service!!

I already advised to avoid Bloombox for the terrible condition in which the plants arrive - now I must also advise to avoid them for their ridiculous customer service.
I open a refund request on July 20th after said plants arrived damaged because of their poor (inexistent) packaging. It took a full week to receive half a reply asking for more pictures of the damages, and then nothing. Almost a month later, I still haven't received any compensation for the money I lost ordering with them, and I don't expect to.
A consumer protection claim is in progress.

⭐ 1 Star – Absolutely Appalling Experience

I would never recommend BloomBox to anyone. I placed an order over 2.5 weeks ago and it still hasn’t arrived. Not only has the delivery been completely unacceptable, but their customer service is non-existent – no updates, no meaningful response, no help whatsoever.

They are happy to take your money instantly but totally disappear when there’s a problem. It’s clear they have no regard for customers once the order is placed. I’ve now seen so many other complaints online about similar issues – I wish I’d checked beforehand.

Avoid at all costs. I’ll be sharing this awful experience across every platform I can. Customers deserve better than this.

I have been with bloombox since June 2019 on the annual subscription. Always been happy, until last year, plants were duplicated within the same year. After mentioning it to them,I eventually I got ' sorry won't happen again'. I renewed for another year. I received a duplicate again and the plant arrived in a right state. I ask for a refund of my full subscription fees. They did refund 3/4 of it. No commercial gesture.Not good enough after spending over £700 over the years

Bought a terrarium diy kit and an extra mini plant plus tools and moss. Very happy with my purchases. The terrarium is great. My kids love it which was the point of getting it.
All arrived after 4 days of shipping to Ireland. Packaging was good and kept all mini plants safe All 4 plants looked healthy but I'm no expert on plants.

Ich kann von einer Bestellung nur abraten!! Dass aus 3-5 Tagen angekündigter Lieferzeit 15 Tage werden, mag noch verschmerzbar sein.
Jedoch der Erhalt eines gänzlich beschädigten (oder treffender formuliert, eines nicht mehr lebensfähigen) Exemplars von Pflanze in Kombination mit einem Kundenservice, der nunmehr schon die achte (!!) diesbezügliche E-Mail mit Nichtbeachtung straft, ist ein absolutes Ärgernis.
Meine Empfehlung: Besuchen Sie einen Blumenhändler Ihres Vertrauens. Der hat mit Sicherheit ebenso schöne Pflanzen und man erspart sich nicht nur den Ärger und Enttäuschung, sondern unterstützt auch den lokalen Blumenhändler.

I used to order from Bloombox club years ago, but something has gone wrong terribly. They take your money, email you confirmation, but then disappear from the face of the earth!
I have tried emailing to get an update of my order that is now over 10 days, with no update on when or if I will receive it.
Totally shocking. Will be taking this to the ombudsman, as it was quite a large order.

The reviews don’t lie - Bloombox club does not deliver, does not update its customers but cleverly immediately marks orders as dispatched so you can’t cancel them. No updates sent on order progress and relies on you as the customer chasing them.

Have ordered from them a few times but will not be ordering from them again.

My partner gifted me a six-month plant subscription from Bloombox Club, I love plants so I was super happy with it! While the plants were generally nice, some of the included "pots" were just straw bags that leaked water, which was a bit inconvenient.

However, the real issue began when the half-year subscription was automatically renewed without my partner's consent. The renewal charge was debited from his account, and he immediately protested against the renewal - way before the seventh plant (the first of the renewed subscription) was delivered. Despite this, we received no response from the company.

We’ve tried to contact Bloombox Club multiple times through various channels, but it has been impossible to reach them. They don't respond to emails. Their customer service phone numbers—both the German and British ones—are non-functional. I’ve sent several direct messages on Instagram and commented on their posts, only to be blocked (!) by them... 🤡

Meanwhile, plants continue to arrive each month, and we no longer have space for them. As I said, I love plants, but this has become ridiculous.

TO BLOOMBOX CLUB: Please contact us immediately regarding order number 11373 and provide a solution. We request a refund for the second half of the year as we did not agree to this extension and protested it from the very beginning. At the very least, respond to our emails and let us know what is happening. Ignoring your customers is really not acceptable.

TO POTENTIAL CUSTOMERS: Think twice before subscribing to Bloombox Club. Based on our experience, we cannot recommend their service due to their poor communication and lack of responsiveness.

I bought a few plants from bloombox because a friend of mine gave me a voucher as a gift.
Firstly, the plants are overpriced and I always have reservations about buying plants online because you can’t inspect them for pests so this really put me off but I still went through with it purely because of the voucher.
The first time I bought the plants the order was delivered to the wrong address because the company missed a line of address. The second time the plants arrived but were absolutely riddled with fungus gnats.
There is absolutely no way I will ever use this company again and I urge you to not either unless you want a lot of hassle and a fungus gnats infestation.

Ordered a subscription as a gift. The voucher I received is not redeemable. The support is unreachable. No responses to my emails and they do not pick up the phone. 130 bucks out the window.

Order took 4 weeks to arrive. I complained so much because the order was birthday presents that they gave me a discount but it really wasn’t worth the hassle. Quality of items was ok and thanks to Nicola for the discount but ordering from Bloombox Club was not an enjoyable experience.

I bought 4 Ficus Ginseng Bonsai ,3 were for gifts to some family members and I kept 1 for myself .These plants were expensive. I am not happy as everyone of them has died .I contacted bloombox and the response I got was poor .We followed the care instructions of tje plants .I will not be buying anymore plants from bloombox

Purchased pink Amazonian terrarium. Arrived within the week. Absolutely love it, purchased it as a gift and they are very happy with it. Looks amazing.. thank you

I got a £50 voucher for my birthday and looked at the website and could not believe the cheapest plant (ordinary) was no less than £40. I had no choice to use the voucher and made sure I told my gifter never again. I ordered an eco plant bottle (£54) which I know are available to buy at £20 other places, but it was pretty from the picture. Paid extra for delivery and the box it comes in. Not only are the plants so ridiculously expensive, I have had a delivery to assemble myself. I haven’t even checked the quality properly yet. So basically I paid £60 plus to do the work. Never ever ever again. This just a ridiculous website for people who don’t garden and rich people who don’t know better.

Terrible experience from start to finish. Order was lost in transit, was promised that it was being chased, but communication was poor and I had to keep chasing to get information.

Eventually they accepted that the shipment was lost. Issued a refund and told that for my troubles I could get 10% off my next order. Pointless as I’ll never use them again.

Look at alternatives if you can

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift)
The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were in transit
wasn't enough soil etc
Within 3 weeks the plants started dying, contacted the company sent photos etc n basically they weren't interested
I definitely would not recommend this company