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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Lovely polite service from Julie excellent product . Only problem was with the delivery but that was the fault of the idiots at royal mail. Nice company to deal with.

Beoordeeld met 5 van de 5 sterren

I received my package but it looked if It had been slightly open and the key was not there so I informed them straight away and they sent a replacement straight away could not thank them enough this k... Toon meer

Beoordeeld met 5 van de 5 sterren

This was my first order and I'm always wary of new sites but I was pleasantly surprised at the ease of ordering and quick delivery. Would recommend to anyone who needs these goods

Beoordeeld met 1 van de 5 sterren

Advertises on Facebook fpr Radar loo keys. Factually incorrect and using scary techniques to sell. You can pick these keys up from Many tourist info centres, councils and Amazon. You do not need a GP... Toon meer

Bedrijfsgegevens

  1. Mobiliteitsmiddelen leverancier

Geschreven door het bedrijf

Active, Independent and Stylish. Blue Badge Co is a trusted companion for an active lifestyle. Our products help people get out and about. We combine innovative style and reliability, ensuring that every product we offer supports an active, dynamic lifestyle and is sympathetic to the challenges our customers face. We help our customers face everyday challenges with confidence. Our products are not only practical but also an expression of personality, offering solutions that are both stylish and smart.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,3

Alle reviews

(1.275)

31 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Blue badge renewal

Good morning thank u for my blue badge renewal arrived today just wanted to say from start to finish i have received excellent service from all the staff who helped me and made the process very easy I score u 10/10 thanks again
Regards. Divinder Singh bachu

24 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Job

This was my first order and I'm always wary of new sites but I was pleasantly surprised at the ease of ordering and quick delivery. Would recommend to anyone who needs these goods

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered a cover and key from this…

I ordered a cover and key from this company after reading the delivery times,meaning I should receive it before my holiday. I have just chased after 2 weeks to find what I ordered went out of stock and they had not informed me. I think unless I had chased i would not have found out! Communication is not good.

20 augustus 2026
Review zonder uitnodiging
Logo Blue Badge Co

Antwoord van Blue Badge Co

Hi Teresa,

Thank you for taking the time to leave your feedback, and I'm sorry for the way this was handled.

The wallet and key set you ordered went out of stock after your order was placed, and we should have contacted you straight away rather than leaving you waiting. That was our mistake, and I'm sorry it meant you were left without the key before your trip.

Your order has now been cancelled and a full refund has been issued back to your original payment method.

We're a small team and we're reviewing how we flag stock issues so customers hear from us first, not the other way around.

If there's anything else we can help with, you can reach us at info@bluebadgecompany.co.uk.

Best,

Blue Badge Co Team

Beoordeeld met 1 van de 5 sterren

Advertises FB using scare tactics

Advertises on Facebook fpr Radar loo keys. Factually incorrect and using scary techniques to sell. You can pick these keys up from Many tourist info centres, councils and Amazon. You do not need a GP note! I do not like the way this company tries to sell things to folk who are vulnerable

28 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unfortunately my address got sent wrong…

Unfortunately my address got sent wrong ie just name and postcode. They couldn't be bothered to check before they sent it so the post office sent my order back to them. I contacted them to let them know and they said they will resend it at a cost. If i wanted a refund they would deduct the p&p . They are more expensive than others but I wrongly thought they would be a better company. More fool me. Never buy from them as you can buy cheaper also cheaper p&p.......... I have had my refund now and purchased some from another company for £8 including p&p.

11 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m new to the disabled side of life…

I’m new to the disabled side of life and Blue Badge Co were easy to deal with and understanding in my issues. I had an issue with Royal Mail and Blue Badge Co resolved it quickly and without fuss. The customer service was warming and easy to talk to, thank you.

24 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Selling for profit at disabled people's cost…

They sell Radar keys to anyone without asking for any proof of disabilities whether obvious or hidden,just because they can legally, meaning thousands of people can access disabled toilets just to jump a queue. This means many of us in genuine need of immediate access to a disabled toilet might soil ourselves while waiting. This is unnacceptable, it's humiliating, seriously affects mental health, which stops us going out. Also, how do we get home in that state? Taxis wouldn't take us, we couldn't get on buses or trains stained, soaked, and stinking, and many of us couldn't walk too far.

30 maart 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

RADAR

RADAR - RESPECT ADMIRE DISABLED ALWAYS REALISTIC
REALISTIC ABOUT DISABILITY ACCESS RELUCTANT

JUST CAN'T WAIT
THEME TUNE MY LIFE
SO VERY EVENTFUL

DESTINATION SUCCESS - AS IT WERE
AS IT BE TODAY
AS IT WILL BE IN FUTURE

PERCHANCE TO DREAM
A BELL
A CHORUS
ODYSSEY
FULFILLED WITH JOY

JUST CAN'T WAIT - MISS GAYNOR NEVER TRUER

RADAR IS DIGNITY
SPACE PRIVACY CLEANLINESS - USUALLY

STRENGTH RETURN
COVET
SO VERY COVET
FREEDOM
TROOP 2 IS GOING SHOPPING
A CHANCE TO LIVE

SHOPPING FRAUGHT - ON DAYS MOST PLEASANT
BUT HEY - I MISS YOU ALL
SOCIAL ANIMALS - WE NEED EACH OTHER

THOSE WERE THE DAYS
I THOUGHT THEY'D NEVER END
MY BOY IS SLOHHW -REECHEIRCKING🤦‍♀️

ALL THE FUN OF THE SUPERMARKET
MRS FRANKENSTEIN HOPES TO APPEAR
AT A BACON COUNTER NEAR YOU👯‍♀️

LUMBERING AROUND
LEANING ON A TROLLEY
JOSTLED
RAMMED
FOOD DROPPED
WAITING - SO VERY
GURN IT ABOUND

THOUGH A CONCERN IS AN AEGING POPULATION
ME CAN'T WAIT
YOU CAN'T WAIT
HALF THE TOWN CAN'T WAIT
THOSE TOILETS AIN'T MULTIPLYING
SOMEONE'S GOTTA WAIT

TROOP 2
BOTTOM TROOP RAPID REACTION
READY TO GO AT ANY TIME
AS TEAM LEADER
I WILL SOLVE THE PROBLEM

SEE-YA ALL SOON - HOPING🤞

11 februari 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

A Company that Does Listen and Rectifies a Problem

I’m quite at a loss with this company and am resorting to write a review in order to contact them.

On 14th January I ordered a Radar key and key ring. I immediately received an email saying they had my order and I’d get a tracking code as soon as my order ships. That is the last communication I’ve had with them.

I’ve sent two emails to them but have not even had acknowledgment of those from them.

A couple of things make me somewhat suspicious. If it is a British company, sending goods to someone in the UK, then nothing would be “shipped”. It would be posted.

They do not have any telephone contact; you can only email. I have a feeling that this company (or part of it) is in China.

I’m looking forward to reading their reply on here and I will update this review if anything happens. At the moment the company has taken my money and not sent me my goods.

PS: as can be seen below, I did get an answer from the company and I found them to be caring and kind in their reply. They recognised my distress and have, with another, private message, restored my confidence in them. I will use them again.

14 januari 2026
Review zonder uitnodiging
Logo Blue Badge Co

Antwoord van Blue Badge Co

Hello Caroline!

We’re very sorry to read this and truly apologise for the frustration caused. This is not the experience we aim to provide.

We always make every effort to respond promptly to customer emails. However, after carefully checking our inboxes, we’re unable to find any unanswered messages under your name, so it’s possible that your emails may not have reached us or were sent to a different address.

We’re a small team, so we don’t currently offer phone support, but we do respond to emails as quickly as possible and always aim to resolve any issues promptly.

Could you please contact us directly at info@bluebadgecompany.co.uk or hello@bluebadgecompany.co.uk, quoting your order number if possible?

You can also reach us via direct message on Facebook or Instagram, and we’ll be happy to help:

Facebook: https://www.facebook.com/bluebadgecompany
Instagram: https://www.instagram.com/bluebadgeco/

To clarify one of your concerns: while we use the term “shipped” in our automated emails, all UK orders are posted from the UK as we are a UK-based business.

We’re very keen to get this sorted for you and would really appreciate the chance to do so. Once again, our sincere apologies for the worry this has caused, and we look forward to hearing from you directly so we can put things right.

Kind Regards,
Blue Badge Co

Beoordeeld met 1 van de 5 sterren

Promises of care, reality of silence!

Extremely disappointing service and no follow-up at all.

I contacted Blue Badge Co in early December about a blue badge wallet I bought a few years ago. The plastic had discoloured and gone stiff, which makes it unpleasant to use. I explained the issue clearly and provided photos.

After weeks of silence and chasing, I eventually received a reply offering 50% off buying a new wallet. Given that this appears to be a known issue with earlier designs, I felt a replacement would have been more appropriate.

I replied politely, explaining this and asking whether they would consider replacing it free of charge. That email was sent a month ago. I have heard absolutely nothing since.

Being ignored after following up is worse than the original problem. For a company that markets itself as a “family business” making products for disabled people, the lack of communication and accountability is deeply disappointing.

Between the product degrading and the complete absence of customer support, I no longer trust Blue Badge Co to support me as a customer. I won’t be buying from them again.

17 januari 2026
Review zonder uitnodiging
Logo Blue Badge Co

Antwoord van Blue Badge Co

Hello Matt,

Thank you for sharing your feedback! We’re very sorry to hear that you’re disappointed.

Your permit cover was purchased a few years ago via Amazon, which unfortunately falls outside our warranty period, and we don’t offer a lifetime guarantee on any of our products. That said, we wanted to help and offered a 50% discount on a new permit cover as a gesture of goodwill, without requesting proof of purchase.

Normally, for orders made through Amazon, any issues are usually handled directly by them. Given the length of time since your original purchase, it’s unlikely they would be able to assist, but we always want to do what we can for our customers.

The issue you mentioned isn’t a known fault with our older designs. We’re always reviewing and improving our products, and our current wallets have been upgraded to be more durable. This doesn’t mean the older designs weren’t durable, but we’re constantly looking to make them better.

While we understand this may not be the outcome you were hoping for, we always aim to be fair and supportive to our customers. Feel free to reach out if there's anything else we can do to help!

Beoordeeld met 2 van de 5 sterren

Doubt Their 'Free' Radar Key Offer

Placed an order for a radar key and badge holder. Shortly afterward I received an email with an offer for a 'free' radar key. I emailed, asking them to include the 'free offer' in the parcel.

They would not but would send it out for £3.95. I think it is a 'click and bait' offer issued by this company.

Will not place another with them and conclude this is a dubious offer; would not recommend this company, based on my experience. They could have sent a radar key as a goodwill gesture.

16 december 2025
Review zonder uitnodiging
Logo Blue Badge Co

Antwoord van Blue Badge Co

Hello Mary,

We’re very sorry for any confusion regarding the free RADAR Key promotion. Your order was placed just a day before our free RADAR Key offer went live, and our terms of sale state that promotions cannot be applied retroactively.

As we explained in detail via email, we did make a one-time exception and offered to send the additional RADAR Key for £3.95 to cover postage, since this had to be a separate order from your original purchase.

We completely understand how this might have been frustrating, and we truly appreciate your feedback. Our goal is always to be as clear and fair as possible, and we hope this helps explain the situation. If you have any further questions, please don't hesitate to reach out!

Kind regards,
Blue Badge Company

Beoordeeld met 1 van de 5 sterren

Absolutely appalling company

Absolutely appalling company, ordered a radar key 11 days ago and still not recieved it, no human to talk to, they take days to respond to emails!! Send me my key or a refund !!

7 november 2025
Review zonder uitnodiging
Logo Blue Badge Co

Antwoord van Blue Badge Co

Hello David,

We’re very sorry to hear about your experience. Unfortunately, the delay was caused by the carrier, which is beyond our control.

We can see that we responded to your email and have since sent a replacement, which we believe has been delivered. If you have any further concerns, please do get in touch with us directly so we can help resolve this promptly.

Kind Regards,
Blue Badge Company

Beoordeeld met 1 van de 5 sterren

I honestly do not understand who shops…

I honestly do not understand who shops at Blue Badge Co. Their products are extremely overpriced. A Blue Badge cover they sell for around £25–£35 can be found on Amazon for under £4, with similar quality, a nicer design, and free returns if you have Prime. Their keyrings and other items are also unnecessarily expensive. It feels like everything is priced as if money is no object.

Their returns policy is disappointing as well. I recently bought a badge from them and when I tried to return it, they wanted to charge about £6 just for the return postage. On top of that, the name “Blue Badge Co” is quite misleading. It gives the impression that they are linked to the official Blue Badge scheme or a charity. I actually ordered from them because I thought I was supporting a Blue Badge charity. Realising it is just a normal company felt very deceptive. Based on my experience, I would not recommend them.

30 oktober 2025
Review zonder uitnodiging
Logo Blue Badge Co

Antwoord van Blue Badge Co

Hello Mr Syed Ahmed,

Thank you for taking the time to share your feedback! We’re genuinely sorry to hear that you were disappointed with your experience.

We understand that our products may appear more expensive when compared with mass-produced alternatives sold on large marketplaces. Our items are designed and made in small batches in the UK using premium fabrics, specialist printing, and hand-finished details. We focus on durability, compliance, and design quality rather than volume production, which inevitably affects pricing. That said, we fully appreciate that value is subjective and that our products won’t be the right choice for everyone.

Regarding returns, as a small independent business we’re unfortunately unable to offer free return postage in the same way that large platforms such as Amazon can. Our returns policy is clearly outlined before purchase, but we understand this can still feel disappointing and we appreciate the feedback.

We’d also like to clarify that Blue Badge Co is not affiliated with the official Blue Badge scheme or any charity, and we’re sorry if this was not clear enough at the time of ordering. We do aim to be transparent about this on our website, and your comments highlight that we can do more to make this clearer to avoid any misunderstanding. We are called Blue Badge Co because 13 years ago our CEO, Ellen Green, started making wallets for the blue badge permit in her back bedroom. We provide new information across our channels and advocate for people with disabilities, especially those with Blue Badges. We have expanded our range and offer official and genuine RADAR keys to those who want to buy them. We have expanded our small team by employing people with disabilities to assemble and manufacture our products, which are all made in the UK, providing jobs and training for those who find it hardest to access employment.

We truly value honest feedback like this, as it helps us improve both how we communicate and how we serve our customers. While we’re sorry we didn’t meet your expectations on this occasion, we appreciate you sharing your perspective.

Kind Regards,
Blue Badge Co

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent! I ordered a holder for my blue badge. I’ve found it really difficult to find a vegan holder, as most are leather or plastic/PU coated leather. Here I found a blue badge holder made of recycled plastic bottles, which is ideal. But what was the quality like?
When it arrived I was pleased to see it had a label confirming that it was vegan and what it was made of. I was surprised and pleased to see that it was really well made, sturdy and pleasant to look at, and the colour was exactly as described.
In summary: even better than I’d hoped, and it does the job really well.

1 november 2025
Review zonder uitnodiging

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