Blue Circle Parking Reviews 

Everything went smoothly on drop off and return, we were worried due to the feedback but the gent that had the car waiting was really professional and polite, sorry I never took his name be he had the car waiting for when he said 30-mins from when we picked the baggage up. Just be careful as they only have 15-mins parking from when they park your car, so don’t request too early.

ABSOLUTELY HORRENDOUS This was booked as part of ONTHEBEACH holiday from Luton Airport and as they use this company i would never use them again for parking. Got back with two young children at 4am with a 2 hours drive home to have to wait over an hour for my car to come to me and it was in the storm so was bitterly cold and with my elderly parents. To say I’m fuming is the understatement DO NOT BOOK WITH THEM OR SELECT BOOK PARKING WITH ONTHEBEACH

Appalling service at Heathrow T2, drop off is easy, other than finding the Blue Circle rep, no desk, no identifying jacket/tabard, as per others had to ask the other companies to point out the person I needed.
On our return.. what a shambles, phoned the number after getting our baggage as instructed, told car will be 20 minutes, no drama, flight was on time arriving, but a small delay getting the car is fine, an hour later and still no car, the rep was useless, 'on it's way, soon, etc..' he finally made a phone call and 10 minutes later, car arrived.
As a positive, no damage to the car and no excess mileage.
Shower of s@#%e

Damaged my car and stole money from glove box. Avoid. Booked through Holiday Extras who should stop working with this business.

I had this meet and greet booked at luton for a business trip. On my return i found items stolen from my car (that had been well hidden). Therefore this company has actually gone through my car purposefully looking for things to steal. They wouldnt deal with my complaint direct as they want to me to go back through my business booking and into holiday extras which i refuse to spend copious amounts of time doing. Shocking service and no resolution to the complaint. This is a company of theives

DO NOT USE THIS SERVICE. After returning on a 6 hour flight, I called to say we'd landed and was told 30/40 minutes. After 1hour, a representative turned up and when I asked where our car was, I was told 'you'll have to wait lady'. 2hrs later, the guy decided to tell all the people waiting that staff hadn't turned up for work and that we had to go to fetch our own cars. My husband was transported in a van (with others) to the compound, where he was handed our keys and told to find our car. Whilst walking round, he saw several cars whose doors weren't even closed. Once ours was located, he then had to drive back to the airport to pick us up and had to pay extra to get back into the car park.
I booked this through Holiday Extra's who have been amazing and have refunded me the parking fee.

I would hope that this company has been shut down by the time you read this. Truly, truly awful. We arrived on time at T5 on a Saturday night. No staff were present at first. 5 families were waiting ahead of us, and said that the longest wait so far was 1.5hrs.(This was the same length of time as our flight.) One lady was then having to explain why she was unhappy with the offered solution to get in a van after dark with a strange man (and with no car seat for her daughter) to go and fetch her car. I could well understand her concerns. It turned out that there was a shortage of drivers due the to Eid holiday. This is entirely predictable so the number of bookings should have been reduced to match the staff available. Since we were a larger group and had no small children, and after about an hour of waiting, we seized the opportunity to go with another family to the car park (at an airport hotel) in the drivers’ van. We arrived to find our car was still blocked in, so clearly was not coming out any time soon. Very poor service indeed, but others were still waiting when we left. Avoid this company. As airport operators, BAA should look into the standards of their franchisees. And since T5 is exclusively BA I believe it reflects badly on the airline too. But more importantly, don’t use them.

I’ll add to the horror reviews. Completely incapable of upholding their side of the deal. 1 hour 40 from calling for car to arrive at T5.

The counter where we dropped the car off had disappeared as well. All the signs of a company that doesn’t give 2 hoots for its customers.

There were at least 10 others in the same boat as us at T5 and others at other terminals.

If you’ve booked before reading this, cancel, pay a bit more and get a decent service.

Waited 1hr 45 minutes for my car from Terminal 5 Heathrow. They no longer have a desk there and it took multiple calls for them to answer the phone. Some customers were waiting 2 hours plus. DO NOT USE.

Appalling business. When we returned to Heathrow, we duly phoned from baggage claim as per instructions. We were told our car would be there in 30 minutes. When the time went and no car appeared, we started to phone. They don’t answer the phone when they know it’s you.when they do answer it’s all lies “it’s on it way” - newsflash blue circle you bunch of clowns, new cars have tracking apps, our car did not move for 90 minutes. We had to wait 1 hour and 45 minutes (with 2 young children) for our car after travelling for 22 hours. I only got my car once I threatened to report it as stolen. At best complete inept at worst bunch of con men with no respect for their customers and completely untrustworthy- don’t trust them with your car!

All OK when dropping off our car at Heathrow T3, but the return was a different story. Ended up waiting 40 mins till our car appeared. As we and several other frustrated families politely enquired with the poor young man on duty there, his only answer was they "don't have enough drivers." We suggested they shouldn't accept so many bookings on that case!
Previously, once we'd collected all our luggage, we tried the 3 given mobile numbers to inform them we were on our way. At the 7th attempt we finally had our call answered, with all the voicemail inboxes apparently being full.
Next time we definitely won't use them, we'll pay a bit more and hopefully get better service elsewhere!

If I could I would have given 0 stars. Your company are a disgrace. Upon arrival at T2 Heathrow it took overr 2 hours for our car to be returned. There must have been at least 10 other customers experiencing the same problem. I will never use Blue Circle again and would urge anyone to boycott this company and look for an alternative provider.

An absolute shambles. We paid a considerable sum for meet and greet. They took our keys happily, but two weeks later where nowhere to be seen when we wanted our car back. After multiple calls, some ignored, promises of 30 minutes wait, then an hour wait, one of the many families waiting for their car (not a single one was delivered in the 90 minutes we were there) managed to get the postcode of the car park. We went and picked our car up (we also had to pay the black cab cost) and our car was still parked somewhere near the back. Nobody was even attempting to bring it to us. So all the promises about 30 minutes, etc , were just lies. I will be asking for a full refund. After a 13 hour flight I did not need a further 2 hours added to our journey home.

I agree with the recent reviews. If you have booked with them (we went via Holiday Extras) cancel and rebook elsewhere asap. This is a shambolic service at Heathrow Terminal 2. Mobile numbers not answered after bag collection. No signs to find desk - had to ask other companies for help finding them (we returned to drop off location) as no instructions. Over an hour wait for car on return from long haul flight. Many families in same situation. One families car belongings had been tampered with e.g items moved from glovebox on pick up. We wished we had self parked and taken bus. This is a severely inadequate meet and greet service.

Do not use this company we returned to terminal 3 on Monday evening no sign of the car despite calling when we had our cases, when we got to the collection point there was a trolley of boxes of blue circle paperwork booking form as with personal information on just abandoned.
No one was around and the blue circle desk previously there was gone.
It was only when I started to take photos of this that a guy on another desk at Maple parking asked me what I was doing.
I told him we were waiting and therefore I would take pics as personal info should not be left and I would be reporting this.
I also took a video to show no one was watching this personal paperwork, I will also be reporting this to Hillingdon Trading standards.
No apology when the car returned for the delay in us waiting but we said we would be complaining.

Booked Blue Circle Meet & Greet through Holiday Extras as part of Hotel/Parking package. This time drop off was fine however pick up was dreadful.

Arrived at car park, after calling number and being told it would be 10 minutes, 1 guy standing there with a plastic box and in a tracksuit, no identification.

Another guy arrived and I asked them both after 30 minutes how much longer, which the 2nd guy said 30 more minutes, when questioned why so long he just walked off.

After 1 hour the original guy was finally seen again and then our car arrived. When I asked why it took so long, half my flight time, he said management won’t hire drivers and they only have 2/3.

It seems that the drivers are stranded at the airport car park until a drop off. No method for them going back to the get people arriving cars.

About 1 hour 15 minutes in the end.

DO NOT USE

DO NOT USE!! terrible service , we arrived and called the number for the car to be brought for collection as per the usual meet and greet process. Numbers were not working , answerphone full . We eventually get through and are told 35 - 40 minutes. 2.5hrs later the car finally arrives after waiting in the cold carpark with two small children not knowing when the car will arrive . The representative at the car park was useless and unable to
Offer any information other than to suggest I abandon my young family in an airport carpark and traipse across London with. An Uber to the car pound to collect the car myself! There were many other families in the same situation and this was not an isolated event! DO NOT USE! they should be reported to trading standards and shame on holiday extras for even offering blue circle as a service as this is how I ended up
Using them . DO NOT USE !

this company is not as they claim. They are not a “meet and greet “. we called and messaged them multiple times and they did not pick up or respond once. it took an hour and a half for them to collect and deliver our car even after multiple messaging saying what time we will arrive. disappointed

The meet and greet by Blue Circle had 3 hours delay to return the car for our collection. There had provided three numbers to contact which two of them were switched off and one was not picking up and directed to answering machine. The person in short stay was not responsive and helpful. The sign of Blue Circle was hand written by a market and put on the wall. The person even had a desk at short stay but a chair. We collected our bags and notified them at 10am on 7th April but received our car around 1pm. I had to wait for our car in the short stay with my wife and 6 year old son for around 3 hours. Besides my family, there were 4 or 5 other families waiting for their cars for long time. At the end, they even didn’t apologies for the severe delay.

Stay away from this company at all costs!! I landed at 3am and they had eaten all the food I had left in my car (crisps etc), drank all my water and left the empty wrappers in my car!!! They had also used my car as the mileage was 30 miles higher!! Disgraceful and disgusting behaviour - I then told the man at the desk to show me the list of drivers who had driven my car so I could complain and he snatched the list away and said no it’s private you can’t see! Private?? How dare you, it’s MY car you have driven! I managed to take a picture anyway as he wasn’t the smartest tool in the box but I’ve emailed a complaint and unsurprisingly heard nothing back. Absolutely vile, do NOT use this company just because they’re cheap, I made that mistake and won’t be doing it again.