Blue Circle Parking Reviews 

DO NOT USE.

Over an hour and a half waiting. Can view my car remotely, on the day we dropped it off, they got in and out constantly and sat in it for over an hour on their phone.

It is now filthy inside and out, the customer service is terrible and they just lie to you. Everyone around was also waiting for this company being lied to and all had a terrible experience.

AVOID.

BE WARNED blue circle employ thieves - When I picked up my car from the meet and greet area the contents of my centre console were on the passenger seat and £35 in change was missing. I reported this and was told without hard facts they would not even look into the theft and basically said it was my fault for leaving valuables in my brand new £50000 car. Lesson learnt and I will be using a more trustworthy company next time….

Good customer service/ aftercare.
It would be good to know that the purple signs at Heathrow T5 meet and greet are for all companies as the colour indicated that it was just for a certain other company and not blue circle but we got there in the end after going through short stay once and having to call the car park admin to let us out of the barrier so we could re enter and go to the correct area. Quick and easy to hand keys in and be off on our way. There was a small hiccup when we returned but we could see that our car was there and keys were there once the attendant did a thorough check of the keys they held. I cannot fault the aftercare service of this company - I did email after the stay and I was happy with their response and the final outcome. We booked direct, not through a third party which may have helped here. Good price.

Worst company to trust with your vehicle. My car came back damaged and filthy in and out. I noticed the damage on handover and complained to the driver who informed me the company would cover the damages. After a lengthy process of speaking to the customer services team they agreed to cover the repairs but are now completely ignoring me.

I have a GPS system linked to my phone so I'm fully aware they were driving my car to different locations. This included whilst I was waiting at the airport to pick the car up. I was informed it would be a 20 mins wait but the car showed up 45 mins late after it was at almost every other terminal in Heathrow.

On arrival I discovered a huge dent in the side door.
The car looked like it was driven through a field with muddy boot prints in the back and passenger seat.
As I confronted the driver about it he was smiling and laughing.

Complete disregard for personal property and zero professionalism.

This is the second time i've used this firm at terminal 2 LHR. Easy drop off and car was there waiting for when i returned. I think what you have to remember is that if something goes wrong, people leave a review. When all is good, hardly anyone leaves a review. I recommend this company and will use them again.

DAMAGED MY CAR! Awful company! Avoid them and Holiday Extras at all costs! Went to collect our car and driver dropped it off at another poorly lit area of the car park. Did an inspection of the car which was very difficult in the poor lighting. Only when we got home, the car had been damaged by the company and had obviously been reversed into another vehicle. Company and Holiday extras refused to assist (Louise from Holiday extras was useless!). Would never use them again!

We left our car for 3 weeks while we were away. On arrival at Heathrow airport, we called Blue Circle to let them know that we have arrived so that they could give us our car. We couldn't inspect our car properly as it was in a short stay car park and it was a bit dark. The next day we inspected our car at home and there was a very obvious chip on the passenger door handle and the bonnet had lots of chips. We will not use this company again.

Appalling Service at T3 LHR.
Rang as indtructed when baggage collected and advised the wait would be 30 to 40 mins..which was a surprise as it should'nt be that long
When we got to the pick up point and having waited 40 mins it still didnt turn up. had to wait 55 minutes in the end
Plenty of others also there having to wait an hour pr more

Does not even deserve 1 star. Meet and greet at t5 on return had to wait 45 minutes for car to arrive. Not worth the money

I would not recommend Blue Circle Meet & Greet at all. Arriving home from a long haul flight to find our vehicle scratched and scuffed and not as we had left it. They parked it facing into the parking area away from our view yet my partner saw it immediately when he did a check all around the vehicle. The driver tried to deny noticing it, then he checked the drop off photos on his phone from 5 weeks previous. Both the driver and kiosk agent for Blue Circle closed up on us and tried to usher us away telling us to take the vehicle and to call a number on our booking reference. We called every number on it and all went to voicemail as all the numbers are the ones used by people arriving back to collect cars.No acceptance of damage at the scene, we called the Police and they soon started calling their managers. A duty manager arrived nearly an hour after we were due to collect our vehicle and he and only he acknowledged the damage and marked the damage on the vehicle drawing on the collection slip. Very frustrated with the process, they tried to fob us off. Saving grace were our before and after photos, complaining before leaving and not signing the collection form, Holiday Extras who were the broker dealt with it instantly upon our return and gained us the full fee for the spray shop quote that we sent in with our claim. From emailing complaint to reimbursement it was 7 days.

Drop off: we were given phone numbers to call, but none were working. We arrived at short stay car park and couldn't find it, no instructions (it's on 4th floor!).
Return: called the new number (they had been upgraded previously, but customers hadn't been told). Told it would be 30-40 mins. It was 1 hour and 40 mins until the car turned up.
The poor guy at the desk just had a stream of angry people, several had waited 2 hours

Horrendous
Worst ever avoid avoid avoid
Waiting for car for hour and a half after I rang them.

We have had an excellent experience with this company twice now so I felt compelled to write a review. I worry so much when I hear stories about some of the operations that are out there for Meet & Greet. This company gave our car back in perfect condition both in Birmingham and Heathrow recently and we are now booking to use them again.

We booked meet and greet parking with Blue Circle at Heathrow Terminal 3. On the way to the airport we were unable to contact their team as requested because all three phone numbers on our booking email were on answerphone and we couldn’t leave a message as the recording system was full.
When we returned, on 15/2/24, we rang once we’d collected our luggage but again were unable to get through. When we reached their desk on level 4 of the car park we were told that we’d have a 30 to 40 minute wait for our car. There were only two seats and the area was packed with people - with more waiting outside in the car park. It was cold and late. Some people it transpired had been waiting two hours for their car to be returned. Ours finally appeared after a wait of one hour 45 mins. The sole representative was unable to give a satisfactory explanation or to let us know when our car was likely to be returned. This was not the meet and greet service we’d paid for and it would have been much cheaper and quicker to use long stay parking. Avoid this company at all costs - in our experience it’s a shambolic operation.

Shocking. Wouldn’t call it a service because it wasn’t. Rang the number on collection of bags. Waited over an hour at Heathrow for the car lots of others in the same situation. Disgusting service this isn’t what we paid for.

I have been waiting for 2 hours for my car and it still hasn’t arrived. I have a bad back which is why I book meet and greet and regret it. Never book with this company they can’t even tell me when my car will get here

Noone ready to meet us when we arrived late at T4 to drop off a car. When they finally arrived they were very rude and abrupt.
On our return we were waiting in the wrong place but it was so hard to get anyone to answer the phone that we took a while to realise that we need to be somewhere else.

Booked blue circle meet and greet at T3 Heathrow through holiday extras. Drop off ok but took a photo of my mileage before I left. On return it took the last number of 4 to get through to them the other 3 where not recognised. Went to the car had a quick check and set off. As we where driving away my wife said the filler cap cover was open and I just looked at the gauge and as we had filled the tank before we arrived. miraculously a quarter of a tank had disappeared on a 9 mile drive. Immediately complained to the over the phone but they weren’t interested and told me to complain to holiday extras. On informing holiday extras and sending them 2 photos of the mileage and fuel in tank. Blue circle weren’t interested as no evidence of filler cover open. So they were not taking any further action to my complaint. But credit due to holiday extras, as they have given me £50 for the fuel that was stolen from our car. We won’t be using blue circle ever again and reading other reviews, we are not the only complaining about fuel missing. So I would advise anyone using this company to take photos and do a complete check before leaving.

Not good. Even very bad.
We waited over one hour to get our car back in a draughty and wet carpark.
We were fed lies to explain the delay from the bad weather to “blocage” at the entrance.
Choose another company.

Theft
I had over £20 in coins in the glove compartment. When I got back everything had vanished. They are a bunch of thieves. I will never use this company again. Avoid at all costs!
As per previous reviews, the staff at the airport (Heathrow Terminal 4) just don't care.