Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... Toon meer
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Lees wat reviewers zeggen
1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... Toon meer
Bedrijf heeft geantwoord
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... Toon meer
Bedrijf heeft geantwoord
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
Geschreven door het bedrijf
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
Contactgegevens
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, Australië
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2,4
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390 reviews
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Price and communication has been…
Price and communication has been wonderful so far. Would recommend.
5 oktober 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
the only place that charges monthly.
the only place that charges monthly.
so i get a bill that is dearer that the last for 3 months.
2 oktober 2023
Antwoord van Blue NRG
Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the potential billing discrepancies you've experienced.
To better assist you and address the concerns about monthly billing estimates/ charges, we would appreciate it if you could provide more details about your specific situation. It is possible that the monthly bill estimates are inaccurate and can be adjusted by supplying additional details from your electricity meter onsite. Please reach out to our customer support team at info@bluenrg.com.au with your account details, and we will investigate the issue promptly.
Our goal is to ensure transparency and accuracy in our billing processes, and your feedback is instrumental in helping us identify areas for improvement. We value your business, and we want to work towards a resolution that meets your satisfaction.
Six emails asking for a review on each of our six accounts!…
Six emails the same asking to review the customer service experience- shocking!!
3 oktober 2023
Antwoord van Blue NRG
Thank you for taking the time to share your feedback with us, and we sincerely apologize for the inconvenience caused by receiving multiple review invitations for each of your six connections. We understand that this has been frustrating, and we appreciate your patience in bringing it to our attention.
Your feedback highlights an area where we can improve our efficiency and communication processes.
We appreciate your honesty and value your insights as they contribute to our ongoing efforts to enhance our services. If you have any further concerns or if there's anything specific you would like us to address, please feel free to reach out to our customer support team at info@bluenrg.com.au.
Actual Bill presentation & File name needs adjusting
We had a bit of a bumpy start but we seem to be travelling along well now. We have 15 accounts with BLUE NRG for our company, because I personally don't manage the spending on these they are printed out and given to another manager "old School". Plus being so many, we need to monitor them closely. They are filed both manually and digitally. It is excruciatingly time consuming and paper wasting. It means every file needs to be renamed!!! It would be wonderful to have the "Property Name" & date in the file name when sent initially from BLUE NRG, it would save me hours! Also, other companies I have dealt with have managed to get their bills down to two pages, meaning only one sheet of paper per bill. On top of that, compared to my other providers which was quarterly billing, I now have 180 accounts just from Blue NRG alone. It would wonderful if we could edit the “PROPERTY NAME” as we wish to appear on the bill so we can easily identify accounts. I have just logged in to the website and it’s BRILLIANT that you have allowed multiple account numbers under one log in!! That is hard to come by I really appreciate that. Thank you Julie Feher
4 oktober 2023
Antwoord van Blue NRG
Sorry to hear that you have had a negative experience initially. We take your feedback onboard and will use it to improve our service and online customer portal. We are thrilled that you enjoy the new online customer account and anticipate a positive relationship moving forward. - Team Blue NRG
Good and helpful but just found another…
Good and helpful but just found another company with more competitive prices
5 september 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
Way too expensive
3 oktober 2023
Antwoord van Blue NRG
We understand that cost is an essential consideration for our customers, and we regret if our pricing has not met your expectations. Your feedback is crucial in helping us evaluate and adjust our offerings to better align with the needs and preferences of our customers.
If you are open to it, we would love the opportunity to learn more about your specific concerns and gather additional details about your experience. Please feel free to reach out to our customer support team at info@bluenrg.com.au to provide more information or discuss your situation further.
Unexpected Metering Charge
We got a quote from Zembl and then found that you added a 60c per day metering charge that wasn't quoted. Not good. You need to remove it or charge Zembl, not us.
6 juli 2023
Antwoord van Blue NRG
Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or frustration caused by the unexpected 60c per day metering charge. We understand the importance of transparent pricing and strive to provide accurate and upfront information to our customers.
To address this issue promptly, we kindly request that you reach out to our customer support team at info@bluenrg.com.au with details such as your account information and any relevant specifics about the quote.
Our team is committed to ensuring fair and transparent billing, and we will investigate this matter thoroughly to understand how the discrepancy occurred. If an error has occurred, we will take the necessary steps to rectify it and provide the clarity you deserve.
Shorted me 300kw on my solar
6 september 2023
Antwoord van Blue NRG
Thank you for bringing this concern to our attention, and we sincerely apologize for any inconvenience you may have experienced. We understand the importance of accurate solar feed in measurements, and we regret that you feel that the solar feed in was not measured correctly by the distributor.
To assist you effectively, we would appreciate the opportunity to gather more information about your specific situation. Kindly reach out to our customer support team at info@bluenrg.com.au with details such as your account information and any relevant specifics about the discrepancy.
Your feedback is invaluable in helping us identify and address areas for improvement in our services.
Invoice excessive when power not even…
Invoice excessive when power not even being used. I don't believe meter readings r being done
5 september 2023
Antwoord van Blue NRG
We appreciate your feedback and want to assure you that we take matters like these seriously. I understand how unsettling it can be to receive an excessive invoice, especially when it seems inconsistent with your power usage.
I want to assure you that accurate billing is a top priority for us, and we share your concern about meter readings. To address this issue effectively, we would appreciate it if you could provide us with more details regarding your specific situation. Please feel free to reach out to our customer support team at info@bluenrg.com.au.
By working together, we can investigate the matter thoroughly and determine if there are any discrepancies in the meter readings. Our goal is to ensure that you receive fair and accurate billing for the power you use.
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
it was easy to transfer to Blue NRG
12 juli 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
good service ,good prizes .Very happy
7 augustus 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
Great price for electricity
10 juli 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
I'm getting invoices which states that…
I'm getting invoices which states that the meter hasn't been read. I don't want to engage with an electricity company - I just want accurate bills at the best rate.
5 juli 2023
Antwoord van Blue NRG
Thank you for taking the time to share your concerns with us. We genuinely value your feedback and understand the importance of accurate billing for our customers. I want to assure you that we take your comments seriously and are committed to resolving this matter promptly.
We acknowledge the frustration that can arise when receiving invoices indicating that the meter hasn't been read. We understand the significance of reliable billing and appreciate your desire for accuracy at the best possible rate.
It's important to note that the responsibility for reading the meter onsite lies with the electricity distributor. We apologize for any inconvenience you may have experienced, and we want to work with you to address this issue.
To ensure we can provide you with the best assistance, I kindly invite you to share more details about your situation by emailing us at info@bluenrg.com.au. This will allow us to investigate the matter thoroughly and take appropriate steps to resolve any discrepancies in your billing.
Our team are committed to ensuring that you receive accurate bills and the best possible rates. Your satisfaction is our priority, and we appreciate your patience as we work towards a solution.
Thank you once again for bringing this to our attention. We look forward to the opportunity to discuss your concerns further and to find a resolution that meets your expectations.
Saved me 20% off my small business…
Saved me 20% off my small business electricity bill.
3 augustus 2023
Antwoord van Blue NRG
Thank you for sharing your positive experience with BLUE NRG.
after communication with Blue NRG rep
after communication with Blue NRG rep. - Daniel Sherlock, we have been able to negotiate a suitable electricity tarriff. He has been very good to deal with.
4 juli 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
Antwoord van Blue NRG
Sorry to hear that you have had a negative experience. We take your feedback onboard and will use it to improve our service. Thank you for bringing this to our attention. If possible, can you please resend the email, and we will endeavor to respond to you as soon as possible.
Business destruction with govt approval.All that counts presently in the…
All that counts presently in the present community situation is the price of electricity and your company is the least greediest. Thanks
3 juli 2023
Antwoord van Blue NRG
Thank you for your feedback.
We are pleased that you had a positive experience, and your feedback means a lot to us!
We have solar and are only able to get…
We have solar and are only able to get the solar off quarterly. Not Happy - not staying
22 juni 2023
Antwoord van Blue NRG
We understand that having your solar readings available on a quarterly basis may not meet your expectations, however the reason behind the quarterly solar readings is that we do not estimate solar usage and your meter type is only read every 3 months.
To ensure you have solar data available at any time - we recommend considering the installation of a smart meter. If you are to stay on your current metering type, all other retailers will have the same issue we are having.
By installing a smart meter, you can not only avoid monthly estimates on your general energy usage but also have access to real-time, live meter data for all usage, including your solar generation. This will allow you to monitor your solar energy production more closely and make informed decisions about your energy consumption.
Give us a call if you want to understand more about why your bills and solar are estimated and what you can do to avoid this!
Thanks,
Erin
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