Blusafe Solutions UK Reviews 92

Easy to order m, sent picture’s of the door to make sure we bought correct lock. Confirmation arrived quickly as did the lock when ordered. Had a problem fitting and contacted Bluesafe who replied quickly with advice, lock not fitted and working g great. Using finger print to unlock front door is so easy no looking for keys or struggling if dark

Purchased a Bluesafe Apollo smart door lock on Saturday and although delivery was estimated at 1-3 business days, it was actually delivered the following day! (Sunday) so for a start, I was very pleased.

Before my purchase I spoke with Joe who gave me information and helped me decide to fit the handle myself.

Upon doing so, I came across an issue that Joe very quickly helped me out with and got sorted in no time!

I cannot recommend this company enough and Joe did an amazing job from start to finish.

When I say I am pleased, I feel it's a massive understatement.

If you're considering buying, don't hesitate.

Just remember to make sure that bloody arrow in the spindle mount is facing the right way!!!

As for the product itself, I feel it is a very solid door lock with 4 seperate ways to lock/unlock the door and that's not counting if you buy the WiFi Bridge (or the fact that it locks automatically).

The fingerprint sensor is fantastic and very fast. I'm having a few issues with the Bluetooth, but to be honest, if I need to be within 2 meters to unlock/lock the door, I may aswell just walk a few steps and physically do it 😂

It was easier than I expected to to fit, however the slight downside is that you may need to cut down 2 screws, which I did and didn't quite have the right tool for, so I had to improvise. But it worked out in the end.

Great product, great sales/aftersales/support.

Thank you! 👌

Excellent service from Joe.

Good communication via email. Checked my door specifications before processing my order to ensure it would fit correctly. Good communication on despatch to delivery.

Hi, I must say I’m really impressed with the quickness and efficiency of the customer service that I’ve recently received and would like to mention Joe and Jack and thank them both.
I recently had a new door fitted and had to change the lock over which was fairly easy, however for some reason I couldn’t get the lock to work properly and after a couple of hours and following the Blusafe video I had to admit defeat.
So it was late Friday night so I made a video of my issue and sent it in to Blusafe not expecting a reply before the Monday.
I was amazed I had a reply the next morning from Joe telling me he’d seen my video and identified my problem which was down to the new lock being fitted with an offset cam. He informed me he’d ordered me an off set drive bar and would post it to me .
I honestly couldn’t have received a better service.

Thanks so much the quick response and support was first class.

George Sharpe

Promised a professional NDIS network, once you pay thousand nothing happens

Great padlock, feels strong and secure.

The set up was slightly difficult only to register more fingers, the admin finger print was easy to set up.

Of course this is not an unbreakable lock, but it’s strong enough for what I needed.

Purchased an origin smart handle after having issues with the Yale conexis L1 and have had no issues. The handle looks great with fantastic build quality. I'd highly recommend the origin smart!

Origin Smart failed 3 times over a period of a few months (first installed in August) leaving my front door unable to be locked overnight. Had another lock installed by a locksmith on the 3rd failure, three chances are enough I think, it was 1-2 weeks before Blusafe response on the final failure. No refund received yet as requested. Blame is now on my door and the weather?! Terrible customer service. Small claims court being the next step unless refund received.

Fantastic product that suited my preferences. I emailed the team and communicated my environment. The team expertly suggested a lock to suit my needs. Extremely pleased and will be utilising them again.

Great product with excellent customer service. Would definitely recommend!

UPDATE - response to Blusafe reply - try listening to the multiple messages on your answer phone which you have ignored for the last week. It has our contact no on it. Do not ask me to make contact again with you when you do not respond anyway.
Do Not Buy this product. I bought the Origin Smart Lock and it broke 4 times in 18 months. When it breaks you cannot lock your door. The 3rd time the locksmith sent by Blusafe changed the lock mechanism which cost another £200 and said it would solve the problem. Now stopped working a fourth time and I have had it removed. Cannot get hold of Blusafe. Do not return multiple calls, on line chats, emails and locksmith did not return my calls either. Steer clear of this company

Handle fit perfectly and came the next day! Highly recommended

super customer service, very impressed

Great looking product easy to fit and operate well pleased
Communication was great from start to finish
Will be purchasing another soon

The locks work really well, very satisfied with the product, great customer service from the staff and would recommend to anyone.

Excellent product & customer service. Would definitely recommend and use again . Thanks for everything

Great handles work perfectly, also great customer service. Would definitely recommend

My initial enquiry before I purchased was answered very quickly and assured me about the lock suitability for my door.
The fitting of the Origin was straight forward and relatively simple. Reading the instructions carefully and sorting components out beforehand was a good move. It took me about 35 minutes to install and I encountered no problems at all. Setup was simple.
So pleased with the product, I purchased a second Origin and again, no problem.
I also have fitted a Breeze to an internal door and, as above, no problem.
Overall a good experience and all functioning well and as expected.
A very satisfied 71 year old and gets the thumbs up from me.

Fitted to my door with ease and has honestly been a delight. No need for keys and able to let my dad in and out from wherever I am in the world