No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Toon meer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Toon meer
BM Steel offers honest and helpful service, with competitive pricing compared to other suppliers. The stock lines are extensive and impressive, and their staff are approachable and communicative. Pa... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Contactgegevens
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Verenigd Koninkrijk
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kept informed of delivery and turned up…
Kept informed of delivery and turned up on time. Excellent to be able to rely on a company to do exactly what they said they would.
19 april 2025
Best seller
17 april 2025
Good service
What more can I say, I needed steels 2 days later I had them. Great service and product.
16 april 2025
easy and straight forward transaction
16 april 2025
Materials are great ordering was easy…
Materials are great ordering was easy just DPD let you down by loosing the order.
Nottingham branch were great in tracing it down but DPD were a week late in delivering.
9 april 2025
Buying online process was simple and…
Buying online process was simple and easy to use. I opted to collect and same again easy process. I asked last minute to cut some steel tubes and wasn’t a problem. The guy got it done in no time for me.
Will be definitely using them again in the future.
9 april 2025
delivery 2 days late and no updates
delivery 2 days late and no updates - i had to keep chasing, wasted the welders time and my money.
4 april 2025
Antwoord van BM Steel
Thank you for taking the time to share your feedback regarding your recent order.
We are truly sorry to hear about the issues you experienced and understand your frustration.
Please accept our sincerest apologies for the inconvenience and disappointment this has caused. We value your business and are very concerned to learn that your experience did not meet our usual high standards.
We want to assure you that your feedback is being taken very seriously. This matter has been escalated to our senior management team and is currently being actively investigated. We are committed to understanding exactly what went wrong and taking the necessary steps to prevent similar issues from occurring in the future.
Had what I needed at a competitive…
Had what I needed at a competitive price and delivered on time
5 april 2025
I ordered at lunchtime and received my…
I ordered at lunchtime and received my order next day early morning at 07:30 service was brilliant as well as the communication highly recommended well done
3 april 2025
Great company to do business with
Great company to do business with.
Ordered some handrail brackets for a specific job and then discovered that what was actually required was completely different then originally requested.
Emailed a cancellation of order, followed up by a phone call. Response received within 30 minutes or so with a full refund within another 30 minutes.
Once I work out what the customer actually wants I will definitely be ordering the correct parts via BM Steel.
28 maart 2025
Fast efficient straight to the point…
Fast efficient straight to the point excellent service and delivery
26 maart 2025
The transaction was as expected
The transaction was as expected. The service was nice and very helpful during the personal collection of the ordered steel. I highly recommend it.
22 maart 2025
Changed delivery to collection after…
Changed delivery to collection after payment. Staff helpfull. Was refunded the delivery fee the same day as I collected the steel
22 maart 2025
Free cutting advertised but not available
Website states free cutting, but there was nowhere to enter the dimensions in the ordering process and I was charged £24 instead when placing an order over the phone.
20 maart 2025
Review zonder uitnodiging
driving was so helpful great company…
driving was so helpful great company highly recommend !
19 maart 2025
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