Boma Garden Centre Reviews 

183
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I ordered a Hampstead zinc window box to replace my old battered B&Q plastic one and it is beautiful! However I believe an ivy is missing as it only came with two plants which is my only complaint.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

BOMA has helped with our garden planning for many years. Sean is an expert in his field and the most recent work demonstrates how valuable it is to have the best advice and guidance. BOMA have created... Toon meer

Beoordeeld met 5 van de 5 sterren

Superb customer service when I ordered an olive tree online and then had it delivered and repotted. It’s really could not have been better - so I highly recommend!

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

This relates to a Fraser Fir which had been ordered for delivery on 17 December. With plans disrupted by builders and visitors, I telephoned Boma and requested delivery of the tree a week earlier. T... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuincentrum

Geschreven door het bedrijf

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

183 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(183)

79 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Speedy delivery of good quality plants

I ordered 3 large phormiums which were delivered really quickly, well packaged, and of good quality. Emails kept me updated on progress of my order along the way. Really pleased with the service, and would certainly order from Boma again.

25 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delighted with Boma…

I am honestly delighted with Boma Garden Centre. Good website easily navigated:
The order was delivered so promptly, and best of all the plants I ordered were top quality. Excellent service.

9 mei 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Dear Christopher,

Thank you for your glowing review! We're overjoyed to hear that you've enjoyed your experience with Boma Garden Centre. Your feedback on our prompt delivery and the quality of our plants is greatly appreciated. We look forward to continuing to meet your gardening needs.

Best,
Richard
Boma Garden Centre Customer Support

Beoordeeld met 5 van de 5 sterren

A very swift delivery of 2 beautiful roses

I ordered 2 David Austin roses on 1st May, not only were they a good price, delivery was also included which is a real bonus living in the highlands - an increasing amount of businesses refuse to deliver north of Perth and if they do they put on heavy surcharges. Well done Boma!
My roses arrived on the 4th May extremely well packaged and in excellent condition.
I have absolutely no hesitation in recommending Boma.

1 mei 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Hi J.M.
Thank you for taking the time to share your positive experience with Boma on Trustpilot! We're thrilled to hear that you found our delivery service to be swift and reliable, and that the beautiful David Austin roses arrived in excellent condition.

We understand that living in the highlands can sometimes be challenging when it comes to delivery options, which is why we strive to provide an inclusive service that caters to all our customers, regardless of their location. We're glad to hear that our delivery policy was accommodating for you.

We take great pride in the quality of our products and the level of service we provide, and we're delighted to have met your expectations. Thank you for recommending Boma - it means a lot to us. We hope to have the pleasure of serving you again in the future.

Best Regards
Boma Customer Service

Beoordeeld met 5 van de 5 sterren

Good value for money

Excellent service and well packed, it was just the delivery driver who was very rude when I asked him to move it from the step in front of the door to the side I was told “do it yourself”. I was not impressed!

4 mei 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Hi Janet,
Thank you for taking the time to share your experience with us. We're glad to hear that you found our service excellent and that the item was well packed. However, we're sorry to hear about the behavior of the DHL delivery driver. This is not the kind of service we strive to provide and we apologize for any inconvenience caused. We'll make sure to bring this to the attention of the relevant team to ensure that our delivery service meets the high standards that we set for ourselves. We hope that this incident won't deter you from shopping with us again in the future. Thank you for choosing us and we appreciate your feedback.
Regards
Richard
Boma Customer Service

Beoordeeld met 5 van de 5 sterren

Outstanding service

I cannot rate Boma Garden Centre highly enough.
I ordered two Norfolk Pine trees & the service I received was outstanding. They had to order the trees in as a special order - the whole process was faultless & the team kept me updated throughout.
I live in South Wales so placed my trust in this company to deliver a high quality product.
They did not disappoint - my beautiful trees arrived in perfect condition with sturdy packaging.
I am thrilled & immensely grateful.
If ever in London, I will ensure a visit to Boma - no hesitation in recommending this amazing garden centre & the diligent team.

27 april 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Hi Caroline

Thank you for your amazing review! We're delighted that our service, communication, and the Norfolk Pine trees exceeded your expectations. It's wonderful to know our team and packaging made a difference. We truly appreciate your recommendation and hope to see you at Boma Garden Centre when you visit London.

Best regards,
The Boma Garden Centre Team

Beoordeeld met 3 van de 5 sterren

BOMA 👍 - DHL 👎

I ordered 3 roses in pots. The process was simple and efficient.
My roses all arrived together - all 3 in one cardboard box. The amount of packaging inside the box seemed to be adequate if it wasn’t for the delivery firm’s driver. A large label attached to the box reads “This Way Up ⬆️ “ but unable to read the driver carried the box upright! Causing two potted roses to fall and squash the (bottom) one. After removing the damaged parts of two roses I feel confident that the healthy plants will survive with much care! I have photos!

25 april 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Dear Alan

We are sorry to hear about the damage that occurred to your roses during delivery. We take our responsibility for ensuring that our products arrive in good condition very seriously, and we apologize for any inconvenience caused by the mishandling of your package by the DHL driver.

We appreciate your feedback and assure you that we will investigate the matter immediately to ensure that this does not happen again in the future. We apologize for any inconvenience caused and hope that your healthy plants will recover with proper care.

Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further concerns or questions.

Best regards,
Richard Lewis
Boma Customer Care

Beoordeeld met 5 van de 5 sterren

Friendly and efficient

I placed a very last minute order with Boma and they were brilliantly efficient and very accommodating about various edits and additions. Lovely people and healthy plants. Would highly recommend!

13 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent plants and service

The service from Bona was excellent. The plants I ordered arrived the next. They were carefully packaged and were in excellent condition. The plants were also really good value.
I wouldn't hesitate to use this garden centre again.

11 april 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Hi Elizabeth
Thank you so much for your kind words and for taking the time to leave us a positive review. We're thrilled to hear that you had a great experience with our service and that the plants arrived in excellent condition and were good value for you. We take pride in carefully packaging our products to ensure they arrive safely and quickly.

We appreciate your business and hope to have the pleasure of serving you again soon. Please don't hesitate to contact us if you need any further assistance.

Best regards,

Boma

Beoordeeld met 5 van de 5 sterren

Fantastic Company

Brilliant customer service, delivery within 24 hours (even to rural Scotland) and excellent healthy plants. Couldn’t be more pleased and will definitely use this company again. In fact they’ll be my first online choice from now on.

18 april 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Hi Gwen
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you were pleased with our customer service, speedy delivery, and healthy plants. We appreciate your business and look forward to serving you again in the future.

Beoordeeld met 5 van de 5 sterren

Placed two separate orders a couple of…

Placed two separate orders a couple of weeks apart and the service for both was excellent at all stages. Well priced beautiful plants, delivered quickly and packaged so well. Certainly a company that I will be keeping contact details for!!

28 maart 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

Hi Dawn
Thank you very much. It is most appreciated.

Beoordeeld met 5 van de 5 sterren

outstanding service from this garden centre

Found exactly the plants I wanted at a size I wanted at this garden centre during an online search. Thought even although they are in London and I am in Scotland I would give them a try as they had a national delivery service. Ordered and paid and over the next few hours I had received confirmations of order, of packing, of dispatch and then of collection by their carriers. Sure enough, by next day they were here, well packaged and in good condition ready to be planted out. Amazing service, especially appreciated for live plants. Would really recommend anyone give this garden centre a try. It is a reminder in these times of online shopping, often with little communication from sellers to buyers who are lefting waiting and hoping for a delivery at some point, that some companies can still provide an online supply service extremely well. I will definitely use Boma garden centre again - hopefully often - and I'd like to add a thank you here to all staff. You did a great job and made me feel I mattered to you and you wanted to give me good service. That is all too rare nowadays. Long may you be running a successful business!

21 maart 2023
Review zonder uitnodiging
Logo Boma Garden Centre

Antwoord van Boma Garden Centre

That is a wonderful review and we thank you so much. The team do try hard and it's so nice to be appreciated. We're glad you love plants as much as we do.

Beoordeeld met 5 van de 5 sterren

We moved to the new flat yesterday and…

We moved to the new flat yesterday and the plants have already transformed the atmosphere.
They are all very good quality plants, the service quick and efficient.
We will return to Boma when the Summer season starts.
Richard Lewis is a credit to the business
Jeremy Grieve

3 maart 2023
Review zonder uitnodiging

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