I posted this review to the Bondi body website 3 weeks and they removed it. They did also not contact me to address the concerns raised in my review. I purchased the Mini IPL machine in... Toon meer
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I really wanted to love this product and always saw so many positive reviews. I have been trying it on one leg, my stomach and facial area. Unfortunately my legs look no different to eachother still a... Toon meer
Bedrijf heeft geantwoord
I purchased this device in July 2022. I have been using twice weekly since then on my underarms, stomach and bikini line at the highest setting with no visible results. I am pale skinned with dark hai... Toon meer
I’ve been using this device diligently now for over five months, weekly and twice weekly on setting 8 and can honestly say I really haven’t noticed any difference. And given it two stars because it ar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
98 - 100 Dawes Road, SW67EJ, London , Verenigd Koninkrijk
- info@bondi-body.com
- bondi-body.com
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132 reviews
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Excellent customer service
Very helpful customer service. Quick response and eager to get things sorted for a customer even at the weekend.
23 maart 2021
Antwoord van Bondi Body
Thanks, S.S for the 5*****
We try to respond to enquiries as soon as customers reach out or with in a reasonable time frame. Kind, Trish
Disappointed
I have been using for 8 weeks now and have not seen any difference in my hair growth. Very disappointed with this product but will continue to use until 12 weeks to give a proper review
23 maart 2021
Antwoord van Bondi Body
This is very disappointing to hear you haven't seen the results you have been hoping for. Following are a few tips-
Use the Automatic option.
Increase the intensity setting.
Make sure the out put box window part of the device is pressed firmly to the skin.
Move the device slowly along the area 1cm * 1cm.
Make sure the device stays in contact with the skin.
Check the hair is between 1 - 5 mm in length.
IPL or Laser is only effective on 'living hair' & there is 20 -30% of living hair on the body at one time. Weekly treatments are suggested for a period of 12 weeks.
If you would like to go through some troubleshooting techniques for Best IPL results - please reach out to us via the website - we can set up a call to answer any questions you may have. Trish
Antwoord van Bondi Body
Thanks, Damian. Reviews like this make sleeping with my laptop all worthwhile. Trish
Great customer service
The customer service with Bondilaser was super personal and I enjoyed my interaction with them. I made a mistake in the order and they were quick to help me out. I have only used the laser for a few weeks now, so can't speak on long-term effects, but so far I am enjoying it!
21 maart 2021
Antwoord van Bondi Body
Good morning Rita, & thank you for your kind words. Communication is quintessential to the relationship we build with our customers, and it is the part of running this organisation I enjoy the most. Thanks again. Trish.
Communication on ordering and keeping…
Communication on ordering and keeping me informed of delivery details was excellent. Package arrived well wrapped and secure. Bought for my daughter who has just started to use so difficult assess results at this early stage. I had hoped more user information included but didn't faze my daughter!
18 maart 2021
Antwoord van Bondi Body
Rachel, Thanks so much for the review & the understanding on the delivery delays! Feed back from our customers is vital for us to understand what we are doing right and what we need to improve on. I will pass the latter part onto the Coms Team. If your daughter needs any guidance or questions answered - you have my direct email. Kind, Trish
Great communication & product!!
Trish was so helpful with any questions I had and the package arrived exactly when she said it would. I have used the product twice already and have already noticed a difference so very happy!
18 maart 2021
Antwoord van Bondi Body
Thank you for your kind review. Absolutely thrilled to hear of the success you are enjoying. We strive to make sure we understand what our customers needs are before they purchase. Thanks again. Trish
The service was poor
The service was poor, had to wait nearly a month for the product to arrive, when arrived I was disappointed to find that the cable doesn’t work. It has to be held in one position to work.
Product itself seems good but the service was poor and the connection is dodgy
11 maart 2021
Antwoord van Bondi Body
Hi Lucy,
This is a shame to hear this.
Firstly, at the time you placed this order we were experiencing delays which clearly displayed on both the Shop & Check out pages of our website.
When we communicated with you this morning regarding working through some troubleshooting issues, you replied "It seems to be working this morning".
If you are unhappy with the device you are more than welcome to return this under the 100% 50-day money-back guarantee. Pls see our website for details on our returns process. Kind, Trish
Excellent service
Trish was fantastic. The order was for my wife's birthday and unfortunately was going to be delayed. Trish very kindly sent her a bunch of favourite flowers which are her birthday and the following day my wife's laser arrived and she loves it. 👍🏻👍🏻
11 maart 2021
Antwoord van Bondi Body
Thank you Paul for your kind words. It's great to hear of the success she is having with the device. Kind, Trish
Bondi laser - Fab
Ordered the IPL, never used one before so hesitant (very). While waiting for my delivery, the correspondence between Trish and myself was beyond excellent customer care. I had no idea of what I needed to do before using the IPL and Trish had no problem providing me with all the prep beforehand which I really appreciated. I haven’t used it yet but hopefully will be this weekend if my daughter doesn’t get her hands on it first. Thanks very much to Trish at Bondilaser. JMc
11 maart 2021
Antwoord van Bondi Body
Thank you for your very kind feedback. Moving forward when you start the process, and if questions arise, please reach out... Kind, Trish
Only had this a couple of weeks so…
Only had this a couple of weeks so unable to see much change yet but very happy with my purchase. The service from bondilaser has been great and the laser is so easy to use and comes with full instructions, goggles and a zipped bag for storage.
11 maart 2021
Antwoord van Bondi Body
Thank you Sian for your lovely review. Here are some handy tips:
User the Automatic option.
Increase the intensity setting.
Make sure the device is pressed firmly to the skin.
Move the device slowly along the area 1cm * 1cm.
Make sure the device stays in contact with the skin.
Check the hair is between 1 - 5 mm in length.
Legs/underarms/bikini line - you can use the device up to twice a week.
Face / neck / chin / cheeks / breasts / Intimate bikini area - once a week.
Results do vary from person to person.
Reach out if you need any further assistance.
I’m only into week 4 but I can see the…
I’m only into week 4 but I can see the difference already! Only reason it’s not getting 5 stars is cause I’m only 1/3 through the recommended 12 weeks to see a drastic change! It’s painless and very easy to use. The light is very bright and damaging on the eyes of you don’t use the sunglasses - but so nice that they’re included.
I would definitely recommend this to anyone!
11 maart 2021
Antwoord van Bondi Body
Thanks for the post!! We love 4 stars! I am thrilled that you are seeing the effects in such a short period of time. Please let me know how you get on at week 12! Trish
LOVE this laser
LOVE this laser. I've tried a couple of others that haven't worked for me, but this has done wonders. The only reason it doesn't get 5stars from me is that I can't use it on my leg hair they are slightly too fair, but ticks all the other boxes for me.
26 november 2020
Review zonder uitnodiging
Antwoord van Bondi Body
Shannon! Thank you for this feedback. It is always lovely for us to hear you are having success with the Bondi Laser @ Home.
Would recommend!!
So easy to use!! Amazing results on my underarms after just three uses. Product is good quality and looks great too.
26 november 2020
Review zonder uitnodiging
Life-changing
Life-changing. I suffer from polycystic ovary syndrome, Bondi Laser has reduced my hair by 80%. Would highly recommend.
19 oktober 2020
Review zonder uitnodiging
I couldn’t recommend this enough
I couldn’t recommend this enough! Not having to go waxing this summer has been a game changer. Thank you Bondi Laser!
3 oktober 2020
Review zonder uitnodiging
Arrived on time and was very easy to…
Arrived on time and was very easy to use, already seeing results. Would definitely recommend!
2 oktober 2020
Review zonder uitnodiging
Fantastic product!
Easy to use and very happy with the results. Great customer service - would highly recommend Bondi Laser @ Home!
2 oktober 2020
Review zonder uitnodiging
Highly recommend!
Great customer service! Would highly recommend Bondi laser @ Home. Arrived on time and already getting results!
2 oktober 2020
Review zonder uitnodiging
So far so good
Been using the Bondi Laser for 5 weeks, so only 5 sessions and I am seeing a reduction in hair. I have a tattoo on my ankle and up my leg that I can't laser over and I can see a big difference in the hair within the tattoo and the hair around that I can laser.
Got prompt reply's to my messages and delivery was very quick.
Very happy with this
17 augustus 2020
Review zonder uitnodiging
Antwoord van Bondi Body
Alexia. Thank you for your review. I have been a professional waxer for the past 20 years owning waxing salons in Byron Bay Australia & here in London. The industry is changing towards permanent hair reduction. I am thrilled to hear you are like many others, enjoying huge success with Bondi Laser @ Home. Kind, Trish.
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