Couldn’t be happier with the whole experience. We went into the showroom not really knowing what we wanted, but everyone was really helpful and happy to answer all our questions without trying to... Toon meer
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This company offer Servicing Wood burners on their website, I contacted them in February to book an appointment to get the burner serviced ready for the next winter. They advised me what parts to buy... Toon meer
Bedrijf heeft geantwoord
We have had an excellent experience with using Bonfire. They offered us great advice on their range to help us choose the right product and the installation was completed quickly and the team were pro... Toon meer
Bedrijf heeft geantwoord
Great customer service from Max. Required a spare piece of glass for my Contura stove. Bonfire sourced the item from the manufacturers in Sweden with little fuss. Took a little while to get the it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Family run since 2003. The finest luxury fireplaces, wood burning stoves, bioethanol, gas and electric fires. Full Supply, Design, Renovation And Installation. HETAS And Gas Safe Registered. Full In-House Team. Visit Our Berkshire Showroom Today
Contactgegevens
Unit 49, Easter Park, RG7 2PQ, Reading, England, Verenigd Koninkrijk
- 01189701717
- info@bonfire.co.uk
- bonfire.co.uk
4,1
Goed
34 reviews
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Excellent service from start to finish
Couldn’t be happier with the whole experience. We went into the showroom not really knowing what we wanted, but everyone was really helpful and happy to answer all our questions without trying to sell us the most expensive option.
The installation went smoothly, the lads turned up on time, were polite, cleaned up after themselves and did a great job. The stove looks even better than we expected and has completely changed the room.
Really glad we chose Bonfire. Great service from start to finish and I’d definitely recommend them.
13 juli 2026
Review zonder uitnodiging
Servicing? What Servicing
This company offer Servicing Wood burners on their website, I contacted them in February to book an appointment to get the burner serviced ready for the next winter. They advised me what parts to buy and said they would add me to their service list and services took place around installations. I purchased the parts . 6 months later they have finally said we dont have the time so get a sweep to fit the parts. No apology, no acknowledgement for wasting our time, just a get lost. Terrible.
20 juli 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Amanda,
We are genuinely sorry that this experience left you feeling disappointed.
Although we did not originally supply or install your stove, we still tried to assist by identifying the parts you were likely to need and advising where they could be purchased more cost effectively. When you first contacted us, we explained that your details would be added to our servicing list and that we would contact you if an engineer became available while working in your area. Unfortunately, this was not a confirmed appointment, and no service date was agreed.
Our installation schedule remained much busier than anticipated, and it became clear that we could not offer you a suitable appointment. Rather than leave you waiting any longer, we suggested contacting a local chimney sweep who may be able to fit the parts and carry out the service sooner.
However, we fully accept that we should have updated you earlier and apologised properly when it became clear that we could not help. Our final message was intended to provide you with a quicker alternative, but we are sorry that it came across as dismissive.
We have since contacted you directly and are reviewing how we communicate servicing availability so that customers receive clearer expectations and more timely updates in future.
Kind regards,
Max
Antwoord van Bonfire Fireplaces And Stoves
Hi Gareth, thank you for your 5 star review, we hope you enjoy your Chesneys wood burning stove for many years to come. Kind Regards, Max
Chesney's SL Clean Burner
Chesney's SL Clean Burner
Appalling delivery and service- Beware!
They expected me to unload a 95KG outdoor burner of a transit van. When I was unable to this this, I was informed to not accept the delivery and told to pay for delivery again with tailgate.
This is not "delivery' to your property which was stated. I had no way of getting the product to ground level to move it. Be warned about the wording on delivery, it is very misleading.
I wrote a complaint to this company on the 3rd June 2026....have not had any reply.
Now spoken to Max at Bonfire. Clearly doesn’t see my point of view. Hopefully they will update their website to better qualify what constitutes free delivery.
It is good that the firm are going to review the delivery clarity. A couple of points
1. The website still suggests that it is free delivery on items over £1000. When you place your order it then confirms that you qualify for a free delivery, twice. When you complete your purchase it asks you to tick the t&cs which if you read the delivery and collections then it is still not be clear that the delivery you qualify for does not include the unloading of the item. The conclusion I would make is that the free delivery is an incentive to purchase. This may be the case for anyone that has a forklift or 4 strong neighbours otherwise it is not.
2. There is an implication that Bonfire paid a gesture of good will. This was actually an incentive on their website to secure orders (and cashflow) for stock that they had yet to receive.
3. The response from the company came after two weeks and within 2 hours of a negative Trustpilot review. I will leave it to the reader to decide what conclusions you can draw from that.
29 mei 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Clare,
I am sorry you feel this way, as this is not how we want any customer to feel after ordering from us.
I do think it is only fair to clarify our side of the situation. The delivery arranged for your order was our dedicated one person small van delivery service, which was covered free of charge on this order. This delivery information is stated on the product page delivery tab and also within our delivery information page, both of which are available before ordering.
As a gesture of goodwill, a £100 discount had already been applied to the order. Upgraded delivery options, including tail lift and white glove delivery where suitable, were explained and available before despatch, but these were not selected, so the order proceeded with the delivery service that had been agreed and confirmed in advance.
Before the delivery went ahead, we also emailed to confirm the delivery method, the item weight, that the receiver would be responsible for unloading, that the driver may be able to assist but this could not be guaranteed, and that a tail lift option could be quoted for if required.
I completely understand that a 95kg item is heavy and that the situation on the day would have been frustrating. However, this was not a case of us unexpectedly asking you to unload without warning. The delivery type, available options, item weight and unloading requirement had all been confirmed before dispatch.
When it became clear on the day that the arranged delivery method was not suitable, the advice not to accept the delivery was given to avoid the risk of damage, injury or further issues. A tail lift delivery is a different service and does carry an additional courier cost.
Regarding your comment about not receiving a reply, we have replied by email and also spoken with you by phone since your complaint was raised.
We are genuinely sorry that you were unhappy with the experience, and we will take your comments on board to make our delivery wording even clearer for residential customers going forward.
Kind regards,
Maxwell
Brilliant company to deal with
Brilliant company to deal with. Loads of help, with all my questions answered so I was completely happy with my purchase.
Max went above and beyond to make sure I was happy. Our hearth looks absolutely beautiful at home, and it’s fantastic quality. Thanks Max!
28 maart 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Tom,
Thank you for your kind words, it was a pleasure helping you.
We’re glad you’re so happy with your new fireplace hearth and that everything met your expectations. We always aim to provide clear advice, quality products, and a smooth experience from start to finish.
If you need anything further, we’re always here to help.
Kind Regards,
Max
Excellent customer service
Excellent customer service!
The team, especially Laura, were very patient as our requirements evolved!
We are really happy with the fireplace and would highly recommend Bonfire.
27 maart 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi John,
Thank you for your 5 star review, it’s appreciated.
Laura will be pleased to hear your feedback. We understand requirements can evolve, so it’s important to us that everything is right before moving forward.
Delighted you’re happy with the fireplace and thank you for the recommendation.
Kind Regards,
Felix
Max was very helpful and knowledgeable…
Max was very helpful and knowledgeable and arranged for exactly the hearth stone we wanted in riven skate to out precise requirements in a single piece. First class in all regards!
9 februari 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Richard,
Thank you for the 5 star review! It was a pleasure supplying you with a t shaped riven slate fireplace hearth. I shall pass the good words onto Max.
Kind Regards,
Felix
Great service (and price) from Bonfire
Great service (and price) from Bonfire. Max (their e-commerce specialist) was particularly helpful
23 januari 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Jonathan,
Thank you for your 5 star review and kind words! I’m glad you found our service and pricing great, and it was a pleasure assisting you. We really appreciate your support!
Kind Regards, Felix
Max was great at arranging prompt…
Max was great at arranging prompt delivery for my fireplace surround. Fast and reliable service!
21 januari 2026
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Ashley,
Thank you for your kind review.
I’m glad we could arrange prompt delivery and that you were happy with the service.
Kind Regards,
Felix
Bravo Max Barlow...great service
Bravo Max Barlow...great service, advice and professional knowledge and guidance through my fireplace story! It is looking fabulous thanks to Max!
12 november 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi,
Thank you so much for your kind words! I’m thrilled to hear you’re happy with your fireplace and that I could help bring your vision to life. It was a pleasure working with you on this project!
Kind regards,
Felix
Big shout out to Max for recommending…
Big shout out to Max for recommending our lovely new log burner. We really appreciated the help to fit our budget. Would highly recommend Bonfire!
10 december 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Louise,
Thank you so much for the kind review. It was a pleasure helping you find the right log burner within your budget.
We’re delighted you’re happy with it, and we really appreciate the recommendation and support for Bonfire.
Kind regards,
Felix
Excellent across the board
I ordered a heat shield for a wood beam placed above a burner. The product is top-quality, very well made and the communication by Max was very clear on delivery date. Highly recommended.
16 december 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi kevin,
Thank you for your 5 star review.
We’re pleased to hear you’re happy with the quality of the fireplace heat shield and that the delivery communication was clear.
Your recommendation is very much appreciated.
Kind regards,
Felix
Heat Shield For Fireplace Beams
Heat Shield For Fireplace Beams - Great product - exactly what i was looking for and easy to fit. Great service from Max. Prompt replies and quick service. Thanks again.
16 december 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Adam,
Thank you for the great review. We’re really pleased the heat shield was exactly what you needed and easy to fit.
I’m glad the service and communication met your expectations.
Thanks again for taking the time to recommend us.
And the pictures look good too!!
Kind Regards,
Felix
Friendly and Efficient
Friendly and Efficient. Would recommend them without hesitation.
Bill Beck.
15 december 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Bill,
Thank you, Bill! I really appreciate your recommendation and kind words. It was a pleasure working with you on your stove and flue order.
Kind Regards,
Max
Great customer service from Max.
Great customer service from Max.
Required a spare piece of glass for my Contura stove. Bonfire sourced the item from the manufacturers in Sweden with little fuss. Took a little while to get the item, but this was due to the manufacturer rather than Bonfire.
3 december 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi,
Thank you for your 5 star review. We’re glad we could source the glass for your Contura stove and appreciate your patience with the delivery time.
We always aim to make the process as smooth as possible, even when dependent on manufacturers.
Kind Regards,
Felix
Item delivered promptly and exactly as…
Item delivered promptly and exactly as ordered.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Jane,
Thank you for your order and for the great feedback, we’re glad it arrived quickly and exactly as expected.
Kind Regards,
Felix
Great customer service
Great customer service, friendly and swift delivery.
4 november 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi,
Thank you for your kind words, we’re glad you enjoyed the service and speedy delivery!
Kind Regards, Max
Check your delivery charge
Impossible to buy from them. A £337 fireplace beam attracts a premium delivery service charge of £245, nearly doubling the cost of the product. The explanation that this is “fragile product” and requires bespoke handling does not bode well for the robustness of the product or a trouble free install.
3 november 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi William,
Thank you for taking the time to share your feedback.
Our plaster beams are high quality, handcrafted products that require specialist handling during transport. The need for bespoke delivery reflects the fragility of the material in transport, not the workmanship.
Because delivery costs are calculated based on distance, we often recommend that customers outside our area consider visiting a local fireplace shop.
From experience, we have to use a dedicated fragile goods courier to ensure safe arrival which is something standard couriers cannot guarantee. We don’t add any margin to these charges, and we remain transparent about them at checkout.
Most suppliers offer collection only for this type of product due to the fragile nature of it, but we provide a delivery option for flexibility and convenience.
Our priority is always that every beam arrives safely and in perfect condition.
Kind regards,
Max
Excellent service throughout and great product.
Laura was extremely helpful providing information on the outdoor fire that we bought and processing the order. Bonfire also exceeded our expectations for delivery as we were looking to have it for a family event, Laura going out of her way to make sure it was delivered before that.
23 mei 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Stephen,
Thank you for the lovely 5 star review! We're very glad Laura from our sales team could go above and beyond for you regarding the outdoor fireplace and we hope you're loving it just as much as we do!
Kind regards,
Max
Excellent service throughtout
Excellent service from initial query, placing order, through to delivery. Max Barlow responded to my initial query very quickly and was able to provide answers regarding the fire purchased. Max was very helpful, handled the order and arranged an agreed delivery date. Good communication from Max throughout this whole process - Thank you Max
7 mei 2025
Review zonder uitnodiging
Antwoord van Bonfire Fireplaces And Stoves
Hi Keith,
Good afternoon,
Thank you for the glowing review :) We're very glad we could fulfill your order to perfection. Your review means a lot to us and we hope you enjoy your fire for many years to come. Kind Regards, Felix
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